My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

Just when tried to get a car 3 gys talking in the back not helping I'm the one say hello…read moretried to get there attention Bad customer service don't go there star crest location

I highly recommend using this Enterprise office. I went with this Enterprise location through USAA…read morefor an auto insurance claim 3 times in less than 2 weeks, because the place fixing our car was horrible. They are also fairly close to Ft Sam Houston. Andrew, was awesome and very helpful getting us through it all; especially the third time, because USAA was not getting back to me about an authorization. Enzo and Chris were also very helpful, especially with picking us up and dropping us off a lot. The cars were very clean and nice and the storefront well kept. Overall it's been a great experience and we are getting ready to rent a 4th vehicle with them, to drive back to Florida, since our car won't be ready anytime soon.

DO NOT RENT FROM THIS HORRIBLE COMPANY!! My friend broke his foot NOT related to a car accident…read more(surgery out of hospital trying to figure out next steps now that driving isn't an option), THE CUSTOMER SERVICE PERSON SAID CALL 911 AND HUNG UP. He wasn't in a car accident and said it 3 times before she hung up on him. Called back, went straight to a supervisor at this point after navigating their incredibly complicated phone system. The supervisor then told him/us it would be $400+ to have the vehicle towed back and early termination fees. Again, he didn't hurt their car, he got hurt in a training accident. Don't rent from this corrupt company.

Received a car that the low tire pressure light came on. Checked the tires. Almost bald the…read moredriver's side rear tire had a dime size hole bearing core. Called customer service. They arranged a trade. Went to the location on Crockett. Unfortunately, Adam, very pleasant, explained he had no trades and he was frustrated with customer service repeatedly sending customers his way . The paid for , $49, garmin navigation system, couldn't find several locations we searched. It even sent us down a one way road. HORRIFYING! Fortunately we had a cell phone to help us out, but we paid for something that was expensive and disappointing.

I have a 9:30 appointment and it's 9:50 and my vehicle is nowhere to be found!!! It's my son's…read moregraduation day and they keep saying they are bringing the car up! I showed up at 9:15.

Quick service this time. Didn't have to endure the hot sun during vehicle inspection out in the…read moreparking lot. Edgar is very considerate. I got better service this time around unlike 2 yrs ago. I'm happy with my vehicle choice too.

Manager Alejandro and Assistant Manager Ahmad went above and BEYOND to help me with my first rental…read morecar!! I initially went in for the cute lime-green colored Chevy Spark but ended up with the ASTONISHING 2020 Eternal Blue Mazda CX5 for the same price (never thought I wanted to purchase a "mom" car prior to this). I purchased the initial four-door sedan/SUV rental through the AAA website and, when I got there, decided to add on the Personal Protection Package... and came out of it with the same initial quote (& associated discounts). I was incredibly nervous to move with a non-operable car prior to getting a rental (saving time and money on that moving van!) but this experience put me at ease (especially even when the winter blast of February 2022 came through with sheets of rain). My experience left me with nothing but gratitude and a sense of relief. They made the rental agreement process so transparent and smooth. I even extended while my original car got worked on... and let's just say this healthcare worker really appreciated the kindness the Alamo Heights Hertz team extended. Thank you guys!

45 minutes in line to sign the rental agreement. Another 2+ hours in line in the garage to…read moreactually get the car. Absolute clown show. Use ANY other rental company. This place is run by children.

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

I would like to address a few concerns regarding my recent car rental experience. Firstly, I expect…read moreto have the vehicle I originally requested. If that car is unavailable, I do not want to be charged extra for a vehicle I did not ask for, nor do I want suggestions for a smaller vehicle that does not meet my needs. When I initially received mid size SUV, the radio and screen were not functional. I believe I should have received a discount for this inconvenience, especially since the alternative vehicle was not clean/washed. However, due to my urgency, I accepted it. I also noticed that I was charged extra for fuel without my consent. I prefer to refuel the car myself and did so at the exact level that was given to me (3/4 of a tank). Despite these issues during my visit on 4/4, at the St. Mary's location, I appreciate the flexibility I was given to change my return date to a different location without extra charges. The pros were that picking up the vehicle was quick and there wasn't a long line.

Very easy to rent from the place. Vehicle was ready for pick up as stated in the email. But the…read moremost notable thing is that when we realized we left a very valuable item two days after we returned the vehicle, they made sure we were able to retrieve the lost item. I am so thankful that the workers are honest and compassionate. I will definitely rent from them again next time.

Only one agent to check out cars. 30 plus minute line. Do not recommend. Who prepays fuel anyway?read more

Extremely professional staff there. I do alot of travelling and my rental car experience at this…read morelocation has been stellar. I can not remember the names off hand but I will get them. Thankyou for the great experience. V/r Isaac Day

This office is a one person operation, (I was told). While they advertise they will pick you up…read moreand drop you off, that may not be the case. I was at the RV camp on base @ 3 or 4 miles away from the office. Around 0900-0930, I called the office and I asked to be picked up, they said it was busy and they would call back. I was told I would be picked up and an hour or two. I was OK with that, they said they would call me at the cell phone number I left them and we were talking on.. I called them 3 hours later, as I was walking to their office, and was told they had been trying to call me. They called my home phone in CA. At this time I was told they were closing for lunch and they would come by and pick me up on their way back to the office in about 2 hours. They were late yet again.. Poor planning on my part, I guess. I finally got the rental car at 1530 The entire day wasted. When I returned the car I couldn't get a receipt because the printer was broke. Very poor operation at best.

Juno Agbor is the MAN!!; located at 1604/Bandera, San Antonio, Texas.. HE is the BEST, knows what…read morecustomer service is... and knows how to handle it all! ONCE again, he saved the day... A great manager was relocated to this location, but it still came through.. sent a courier and handled it swiftly and with ease and grace..(Saved from another location incompetence) IF you want a ZERO hassle... DEPENDABLE location..I will no longer mess with anyone ELSE other than Juno; I recommend that all align with those who rent from Enterprise. MY EXPERIENCE OVER THE YEARS, YOU CAN RELY ON him! Enterprise is not IN CHARGE.... The FEW GREAT EMPLOYEES ARE running the show! IT'S CALLED RELATIONSHIPS... TRUST....

Been calling them for months specifically need them to fix the issue. Has to be handled over the…read morephone. Can't get a hold of the manager or front desk. I call almost everyday. Even their own customer service line can't get ahold of them. Escalated my situation over 5 times still no call or email back. The worst service.