This by far was the best and easiest experience I ever had renting a car. Dollar's easy credit card or debit payment made it super easy. Not everyone has a credit card or enough available credit on one or may not want to get in further debt. So Dollar accepting debit cards is a huge plus and the main reason I rented besides best price for a four day rental. From the front desk to actually getting our truck was very pleasant, easy and smooth. We got a brand new truck and that was another plus. The truck was freshly washed and brought to us. It was a super easy return and no additional fees were added. We paid exactly what we were quoted and were not pushed to buy any additional insurance , which was refreshing.Thank you Dollar for your commitment to great customer service and putting the customer first and before profit. I truly appreciate you. I highly recommend Dollar and will always look to them first to rent a car. Signed: Extremely Happy Customer read more

I was helped by Greg at the front desk so well that I was compelled to write this review right here in the airport in San Antonio. Talk about professionalism, genuine person, ability, and a concern for my best interest interests. Greg knocked it out of the park. My reservation was ready just as I had ordered it and things went by effortlessly the best experience I've had here since the last time I dealt with Greg at the same counter. Dollar really went above and beyond with this guy and the quality of the car for the price that it cost. For transparency I did get the insurance because I'd rather pay a little bit in a worse case scenario than a large deductible. For me it's more like a peace of mind. The car was super clean and practically brand new. The whole process was seamless, nary an inconvenience. I always rent from them and it was high time to leave a review for consistently good performances. read more

Dollar Car Rental - Rental car interior: Mazda CX 50 Hybrid - Car Rental Near Me - San Antonio, Texas

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I wasn't expecting much, as the customer service and vehicles at dollar aren't always the best, but my rental experience here was way different. I had a few questions regarding a discrepancy on my rental reservation and some charges, and the representative was patient, she answered all my questions, and I was able to secure a rental at a much lower rate. The pick up was easy. She took exactly where the car would be. I just wish the signage was better in the garage. The car was fairly new and clean. No issues whatsoever and I was so pleasantly surprised. read more

They claim if you complete the paperwork on line ahead of time then you can skip the counter. That's BS. You have to stand in the rental line for 40 minutes. NEVER dollar or thrifty- beware read more

What a P.O.S. Company. Thrifty,Hertz and Dollar rentals.Make sure you take pictures of the car before and after. Because the scam artist screw your over on false accusations. We unfortunately rented a car back in the week of February 23rd to the February 29th. We get back to San Antonio airport. We go to drop it off. The gentleman takes our keys and said " We're good have a nice day" Two months later. These scam artists said there was damage to the car. Trust me we did not do anything to the car except drive it and put gas in it. So now we get to fight these idiots. We are fighting a $2700.00 bill now. REMEMBER when you rent a car. Take a video BEFORE and AFTER. Take your time. Make these people get behind in work. These scammers hit cars and blame customers. read more

0 Stars - This is the Fyre Festival of car rentals. 2 hour wait just to check in. Only one person working for Dollar and Thrifty. Customer service via the phone is next to impossible to reach. DO NOT USE THIS CAR RENTAL SERVICE! YOU WILL NOT START YOUR TRIP OFF ON A GOOD FOOT. Take this as your warning. All of the other rental companies have 0 lines or tolerable lines. read more

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This place was garbage. We rented a car about 5 weeks prior to arrival at San Antonio airport. We arrive on time and walked up to the rental car counter to handle our reservation and get the keys to the car we reserved. The counter staff were prompt and quick, however the service quickly turned to garbage when we walked up to he 4th level garage to retrieve our car. First, there wasn't any signs or Dollar employees directing us where to go. The area was covered in "Hertz" signs and Hertz colors. Second, there was a lot of people standing around in the cold and all of them confused about how to retrieve their vehicles. One guy had been waiting over an hour for his "reservation." What is the point of reserving a car if you have to stand around in the cold for 90 minutes while the staff try to figure out where you vehicle is? Completely unsatisfactory. We finally retrieved our vehicle after 1 hour wait in the cold. I felt horrible for the families with small children and babies that were standing around in cold. I feel Dollar needs to step up their game. Treat their customers better and have the cars ready when the customers arrive!!! That's the whole idea of making reservations. If you can't honor this, than get out of the business! read more

Dollar Car Rental - People waiting in the cold for their 'so-called' reservation - Car Rental Near Me - San Antonio, Texas

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Dishonest, misleading thieves. Rented a car here through my AAA membership. I knew the price going in. The rep asked if I wanted to add insurance. He said it was $18. I said okay. A few days later i return the vehicle to find that it was $18 per day. The rep never said it was PER DAY. I was under the impression that it was $18 FLAT since he didn't say otherwise. to Dollar Rental Car I want a refund on all the insurance charges OVER 1day's worth. I sent an email to customer service and got an auto-reply that said I'd hear back in 72 hours. I didn't hear back so I tried again. Still never heard back.‍ I received an automated "how was your experience?" request and when I filled it out and shared my experience there was a question "would you like to be contacted about your experience?" so I said yes. Then I recieved another automated response with a "case number" saying they're sorry I wasn't happy and they want to ensure that the problem gets resolved. So I reply, that's great, when can I expect the refund? No reply. I follow up again....several days later and still no reply.‍ I finally find a number to call so I call it and i end up at a call service center in frickin India ‍ and the guy who I can barely understand tells me there's nothing he can do and I should try calling the location I rented from. Fine. Do you have that number? He gives me that number and it just goes to some unbranded voicemail. I'm not leaving my information there. So I look it up myself and all I can find is this Yelp listing and I tried calling the phone number associated with it. Guess where I end up? Back in frickin India.‍ Just a runaround bunch of BS. Use my experience as a lesson....make sure you know EVERY PENNY you're being charged ahead of time. Make the rep speak clearly and slowly and give you all the details. Also.....if you're renting a vehicle through your AAA membership, guess what? YOU DONT EVEN NEED TO ADD MORE INSURANCE! Dollar Rental Car can SUCK IT. . read more

I rent with dollars multiples time before but recently they put up a bait and switch so bad. I had a reservation for with manager special deal at San Antonio airport pick up location. When I get there, the advisor said it will be an electric car that will take 6h to charge and recommended another upgrade for double amount the cost. If the electric car takes 6h to charge, why did you put it as manager special???? It was late for me and I had no choice but have to go with her recommendation then she starts with all the up-sale such as: extra insurance, extra protection and when I denied all of them, her attitude changed 180 degree to rudeness. After getting the paperwork and heading to the car, apparently there were other people ahead of me fall to the same bait and switch tactic. I can't believe Dollars are this bad. This will be the last time ever I have my rental with dollars. EVERYONE BEWARE... read more

Dollar rent-a-car at San Antonio airport is a disaster. I had a reservation already and registered to "bypass the line and go straight to the car." Didn't work at all! It kept telling me my car wasn't ready, so i went to the counter. The representative told me not to bother with that feature because it doesn't work. So I had to answer all the questions and provide a license and credit card again. When we arrived at the car area, it was a disaster. There were no cars available and we had to wait in line 45 minutes before a car showed up. Unbelievable. read more

The wait is tooooo long , and too slow you will not find the car you ordered and they always want to charge you for Gas extra even when it is full . they always ask you for receipt hopefully you do not have it. no one will ever pick up the phone, bad service. thank you. read more

If it was possible to give them zero or negative stars, I would do that. Their customer service is abysmal. Spent 4 hours (really !) waiting on the phone to get a customer agent over 4 days. read more

Every time you call customer service for the local office, you cannot reach anyone! My flight lands at 10:40 but they close at 11pm. I am trying to call to make sure someone will still be in the office for me to pick up car but cannot reach anyone! So far horrible service and I do not want to rent with this company! read more

After standing in one line for 45 minutes and paying for the rental. We were told to just go upstairs and get help, there was only 2 guys and another line of people. All of us were trying to figure out what we needed to do, and the two guys were overwhelmed. Why do u not have a better system for your travelers? We already have anxiety due to traveling and to have more headaches and heartburn trying to figure out which car we're supposed to take and where to go made what should be a simple task, a terrible one. Part 2: the keyless remote now shows low battery. We've been on hold for 45 minutes trying to talk to someone in emergency roadside assistance. At this point if the battery dies, well be screwed because we can't reach anyone from this rental company. I can't recommend this company as their customer service is terrible. read more

Looks like many are having the same issue here regarding the insurance offered. I have also decided to deny the insurance offered however still got billed for it. When renting be aware of your rights to deny and make sure you do not get billed. As far as the rental process it runs pretty smooth unless you run into certain counter representative one in particular to look out for is Tryphena she is terribly rude, And is not helpful at all. If you get her wait and ask for another rep. Frank is awesome and so is Emerald they are quick and helpful ! read more

We flew into Oakland with a reservation for a SUBURBAN. They proceeded to tell us they had nothing on the lot except for a mustang and a small Toyota Tacoma truck. There were at least 10 people in line behind us who were all about to realize they have NO vehicles. What is the point of having a reservation if they can't provide the product you requested? We proceeded to take the Truck and drive to Sacramento airport and they were of absolutely no help there either. I walked over to the AVIS counter and asked if they had a suburban. I was on my way in less than 15 minutes. I will NEVER EVER use Dollar rent a car ever again. They cannot be trusted to deliver on their product. read more

The car had dents all over the place , the entire front bumper was peeling the shiney good that's over the paint . It was honestly kind of embarrassing driving that car . My family saw and though what apiece of junk I had rented . Never again will I rent with Dollar !! Just rent elsewhere read more

THIS IS A TERRIBLE LOCATION!!! I go by my middle name, but my driver's license and credit cards clearly show my full name. An idiot named Genesis denied my reservation because Expedia refers to me by my middle name, not my first. Genesis said Expedia had to fix it and send the reservation back to Dollar. Expedia said they can't fix it because the reservation is now in Dollar's computer system. I tried just making a new reservation, but it was $200 more. Ended up using National and paid $160 more than my original Dollar reservation. I'll be visiting this location to talk to Genesis's boss very soon. read more

I booked AND confirmed a rental for Jan 23rd-Jan 25th while we were in town for Basic Military Training Graduation. When I got to the Dollar Rental desk, the representative stated they didn't have any cars and the best option would be to ride an Uber and hopefully they call with cars the next morning. That wouldn't work! We had to be on base at 5am the next morning and she wasn't sure if they would in fact get enough cars the next day, she was guessing. Her reasoning was that "cars were damaged upon return and some were extended" so why not contact me sooner? Avis rental was the ONLY one with a line, so luckily I booked a reservation as I'm standing in line because the representative announced "if you don't have a reservation, we don't have any more cars available." I had to pay double of what I would've paid at Dollar Rental but this was our last hope in getting a car for the next couple of days. I got a car with Avis, walked back to Dollar Rental to have her cancel my order and she said she can't do it at the desk, i would need to call customer service. Like, what? I call Dollar and I'm on hold for a live agent for over 20mins, which then she had to transfer me over to another person above her because she couldn't cancel an existing order. It was such a hassle!! Very poor communication and customer service! read more

Spring break here, 2 hertz agents, 1 thrifty, and no dollar agents. Only 30-40 people waiting in line for vehicles. Terrible

There's one guy running the counter/Kiosk, there was one person at the check in counter downstairs (San Antonio airport) people have been waiting nearly an hour. This is ridiculous. I could understand if it was a holiday or a weekend but it's Thursday night.. Last time I will ever use Dollar again! read more

Dollar Car Rental - Everyone waiting for the one guy to do his job. UNSAT! - Car Rental Near Me - San Antonio, Texas

For the 10 days I was in San Antonio around Yelp Spring Break 2017, I rented a car for the 1st single day I was in town & the last couple days I was in town. That 2nd rental was from this Dollar SAT location. SAT's disjointed rental car counter/ shuttle/ offsite locations were less than optimal, but my rental experience with Dollar was pretty good. No news is good news. Really, no new is the best news when it comes to renting a car. The less noticeable any aspect of the transaction or the operation of the car, the better the rental car experience. & for the most part, my rental of a compact over weekend was hassle-free. The car, itself, was fantastic. Clean, shiny, new, & ran perfectly. The only slight annoyance was the agent's initial pressuring to purchase additional insurance coverage when I was picking up the car. Nope, I'm good. No means no, so let it go. Other than that, service was relatively fast & dropping the car off was easy. I'd booked a nice rate & there were no surprise charges. All in all, renting from Dollar at SAT worked out well. read more

Read the agreement before you sign, even if you verbally decline fees. They will charge you anyway. They charge astronomical fees for roadside assistance & damage insurance even if you already have it through insurance & other services. read more

Not all that good. Im complaining about my first world problems. Reserved a Luxury Sedan for 4 days. When we arrive they did not have any. They tried to give me a Toyota Avalon, Which I said no that is not a luxury vehicle. The guy tried to argue with me about it being a luxury. They had to give me a suv which I did not want. I reserved the vehicle 3 weeks in advance so no excuses for not having it. No apologies or attempts to fix. They just wanted me out of there. I have learned now not to trust dollar anymore as this is now the second time. Ill stick with my Enterprise. read more

I booked a rental here through their website since I am currently a Dollar Express member. (A.k.a. Too spoiled to wait in line to get a contract for a rental car while on vacation). I was rather put off by the shuttle bus situation since they never stated that the rental place was not at the airport itself. The bus came and went and parked wherever it felt like. Luckily for me, once I got to the car lot, my car was waiting with contract inside as promised. This trip around I was a little worried because my rental car had quite a few noticeable dings and scratches and even the plastic rim (yes, I said plastic!) rim on the driver side wheel was warped and coming off the tire so I made sure to take lots of photos before departing. Then came the hell of trying to get out of the lot. One car was holding up the whole line. Eventually after sitting without any sort of movement, someone came out to help and we were on our way! The car was returned before my flight home and I received my e-receipt while in the airport. The charge matched my original quote for the rental. read more

Rented a car from Dollar Car Rental. Had booked via Orbitiz. Was going pretty smoothly at pickup, but apparently they like to change the information after you leave the counter. We declined the insurance coverage and the agent asked for the name of our insurance company "for the record". We gave that to her. We finished up the transaction and signed the tiny terminal screen. She sent the receipt to email and we thought all was ok until we got the charge on our credit card. She charged us for insurance even though we declined it. Numerous phone calls and emails, but Dollar Car Rental stands by their agent. Fortunately, American Express considered it a fraudulent charge and gave us a credit. My husband was there as a witness and even remembered me telling them we also had coverage via American Express. read more

This place is a joke. I've been waiting for over 2 hours for a car I rented and paid for weeks ago. The line is out the door and the 2 attendants they have working have exactly zero sense of urgency. Take my advice. Rent elsewhere read more

We rented an economy car for $49.64 per day, for 3 day, Labor Day Weekend on line. When we turned the car in, we were billed for $382.00 The sales agent added extra insurance that we did not want, we did not want to upgrade the car, and who knows what other charges they threw in there. Will never use Dollar again. They are a rip offl read more

Issues included trying to find where to drop the car off when we were finished. The small Dollar/Thrifty signs are impossible to see and we drove around and around trying to figure out where it was. It ended up being way in the back down a hard to find alley. Then they charged roughly $6 more than both the original estimate AND the printout estimate provided when we picked the car up. How hard is it to accurately price a rental if this is the only business you do all day long. I didn't have time to find out why because the flight out was so early, but if they do this frequently I guess they make more money. The bus ride to and back where fine. They weren't pushy to load your luggage (I prefer to do this). read more

Unfortunately a dishonest business that lacks ethic and value for its customers. As soon as my account was charged, I'd noticed I'd been charged the optional insurance I'd declined among other fees not reflected in my quote. There isn't a direct line and the customer service line has been unhelpful in getting me into contact with a supervisor. I've canceled my debit card and I'm now filing a dispute with my bank. Buyer beware!!! read more

Renters beware! Even though I declined the upgrade and extra insurance was slammed with charges. Manager was no help. Deceptive practices! Check your detailed contract before signing. read more

I have rented cars from Dollar rent a car in Orlando Florida with just my debit card. In September I reserved a car at their San Antonio Airport location. They sent me an email stating everything is all set a few days before I was to pick the car up.When I got there to pick it up they wouldn't rent it to me because I don't use credit cards. I was stranded in a strange city with no one to call to help. To make things worse Ithey said they would refund my $150 deposit fee in 7-10 days which they didn't. I sent many emails and many phone calls and finally got my deposit back. If you want to be frustrated out of your mind rent from this company! read more

As noted in my earlier review, we put in a claim to have our $145 refunded, however they advised us today that they will not be refunding our money because we did not cancel within 24 years of making reservations, despite the fact that we were completely unaware that they were not going to rent to us because we planned to take day trips into Mexico. Absolute thieves! You'd figure they would be concerned about customer satisfaction, but nope, they could care less. I will make sure every relative, friend and anyone who stands still more than 20 seconds knows about our terrible experience with them. read more

Thank you Sara for saving the day. We had orginally rented a van from another company at the San Antonio airport location. They did not have the van we reserved and didnt seem to care. So after some research i found that Dollar had a van available so there we go to the counter. Sara had an excellent smile and helped us tremendously. Thank you again for going above and beyond the call of duty to make your customer's happy read more

At first glance Dollar seems to have the best rates. However, when picking up the car the agent was throwing out up charges left and right. Rattling things off like a car salesman. Trying convince us to upgrade our initial car type, even after we said no the first time. Trying to convince us to purchase the prepaid gas, even after we said no. Additional charge for an extra driver, my spouse! Who comes on a family vacation expecting 1 person to drive the whole time? Reserving a car online is supposed to be convenient and I expect to know my bottom line price. Don't appreciate a laundry list of items being rattled off to me after a long day of travel. read more

Well I picked rental up and prepaid fuel. They supposedly do a tentative $30-40 pending charge and say the actually charge will be less. Not so. Also for no explanation I got a $300 pending charge upon turn in. It did drop off but never got an explanation. The seal dub was clean and fueled. No problem. But the wipers were in awful shape and upon hitting rain near immediately it was if oil was coating windshield. Very dangerous. Stopped at a station and attempted to wash windshield to no avail. Luckily I got to motel and the remainder of trip was sunny. Turn in is a bit confusing and received no receipt. Makes you a bit uncomfortable. I'm not used to not having car inspected and checked off. I doubt I'll be back in area but the prices were reasonable except for fuel. read more

Do not use Dollar There rates and extra charges are way to high. Booked a car with Hotwire and paid the rate with them. When arriving at dollar the car was not available So they put me another car and Dollar charged me an addition $200 for there mistake. Your best bet is not to use Hotwire and defiantly stay away from dollar car rental. read more

I rent a car dec I paid with my discover credit card in the computer before fly to Texas I show in the airport and get the rental car in dollar ask me for credit card for security I give my master card and got charge again I pad two time for the same car call 1800 number and only said nothing we can do have terrible customer service and don't want to refund my money only try to still from customer if I can give O I will I will never never rent car from this company read more

Zero stars! Picked up a rental yesterday at the airport when we landed. It's a 2018 Versa with 34,000 miles. This morning the tire pressure light came on, probably due to temperature change. I called Dollar, after an hour on the phone, they said I could drive the car back to the airport (1 hour each way), on low pressure tires, or go and put air in the tires myself. I suggested they send either an exchange vehicle, or roadside to check the tires. They refuse to accept responsibility. I will never use them again! Avoid like the flu!!! read more

Awful experience. The car was filthy, tires were not properly filled and had to drive in rain and snow, then charged $50 in hidden fees for picking up at airport and 9.99$ / gallon for gas. Much better option in rental cars than Dollar. read more