I have a 9:30 appointment and it's 9:50 and my vehicle is nowhere to be found!!! It's my son's…read moregraduation day and they keep saying they are bringing the car up! I showed up at 9:15.

Quick service this time. Didn't have to endure the hot sun during vehicle inspection out in the…read moreparking lot. Edgar is very considerate. I got better service this time around unlike 2 yrs ago. I'm happy with my vehicle choice too.

I am ecstatic! IF you are ever in need of a vehicle, Enterprise Auto Sales on 11238 N Interstate 35…read moreSan Antonio, TX, is the place!!! From my sales agent Kelsie Parham, I received an easy-going, full of life, patient, kind, and knowing the business. I drove @ 4 hours after receiving my approval. People may think I am crazy; however, when you receive the fantastic care I received, you too will be ecstatic. Kelsie checked on me while I traveled. I never received this type of people skill (Caring) from anyone. Once there, I received a greeting by a beautiful smile from the front desk (sorry, I do not remember his name). Kelsie explained everything to me in detail and made sure I knew some car features (that she chose for me). If I did not like the car, of course, there were more. I witnessed others come in to speak with her, and she was just as kind and patient with them. You are an exceptional, beautiful, patient, and caring individual, Kelsie Parham! Your spirit resonates with me. " KEEP HER ENTERPRISE! and give Kelsie what she deserves." I wanted to hang around with the entire staff. Thank you, everyone, especially Kelsie, for showing me another side of the car business. BEST EXPERIENCE I EVER HAD!!! I will be back when the time comes and I am telling everyone you all- LOL- (EPIC)

It was very bad the manager would not even take the time to even listen to my insurance person…read moreAngel do better Quality it was not your store was very hot not water or nothing offered Texas is hot hello They said 2 people called in but no excuse for the treatment

Came out this past weekend to buy a car. Patrick was amazing, we ran through a bunch of Nissan…read moreVogues until we decided on the right one. He was informative and beyond helpful! Highly recommend to anyone looking to buy a great priced car. Side Note: there is a service contract and pep boys contract they tact on when they get you through financing. Financing department was not 100% clear that these are 100% completely optional and not required to finalize a sale. I got stuck with both which tacts on about $3000 in added cost. I will be canceling the service contract ASAP, the Pep Boys service contract for $500 or so dollars can't be cancelled after you sign. Don't sign off on these 2 contracts if you feel you won't need them as they are completely optional.

Absolutely superior...After over twenty years in the military and hundreds of rental cars and…read morerental car offices all over the world, this is the best...Geo as well as the manager are awesome! They made a very stressful situation (my personal vehicle in for maintenance, so i needed a rental) so easy. Thank Yall!!

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

Very easy to rent from the place. Vehicle was ready for pick up as stated in the email. But the…read moremost notable thing is that when we realized we left a very valuable item two days after we returned the vehicle, they made sure we were able to retrieve the lost item. I am so thankful that the workers are honest and compassionate. I will definitely rent from them again next time.

Only one agent to check out cars. 30 plus minute line. Do not recommend. Who prepays fuel anyway?read more

I travel frequently for work and always use this location. I've had nothing but great experiences…read moreeach time I rent here. The staff are so friendly, helpful, and professional. Marco is very welcoming, and ensures everything goes smoothly. The inside is clean and comfortable, and the cars are well taken care of. The staff does a great job explaining the agreements and rental process as well.

Let me preface with "why can't we have a zero star option?"…read more Arrived at 2:15 to pick up a car already reserved through USAA. OFFICE WAS EMPTY. At 2:25 a bald Latino gentleman came from the back just to tell everyone waiting that "he's going on break" but someone should be in soon. We proceed to watch him eat for 30 minutes and then head to the employee bathroom for another 20 (I'm guessing lunch didn't agree with him). FINALLY at 3:15 (after an hour of waiting), I'm assuming breaks over cause he calls our name. Worst customer service I've experienced in a very long while. Choose ANY other rental car place other than this one. If I was forced to use this one again, I'd rather walk.

Just when tried to get a car 3 gys talking in the back not helping I'm the one say hello…read moretried to get there attention Bad customer service don't go there star crest location

I highly recommend using this Enterprise office. I went with this Enterprise location through USAA…read morefor an auto insurance claim 3 times in less than 2 weeks, because the place fixing our car was horrible. They are also fairly close to Ft Sam Houston. Andrew, was awesome and very helpful getting us through it all; especially the third time, because USAA was not getting back to me about an authorization. Enzo and Chris were also very helpful, especially with picking us up and dropping us off a lot. The cars were very clean and nice and the storefront well kept. Overall it's been a great experience and we are getting ready to rent a 4th vehicle with them, to drive back to Florida, since our car won't be ready anytime soon.

I've been an Avis preferred customer for over a decade but recently I've had several issues with my…read morerentals. Not being able to get the confirmation of my rental. Being turned back to customer service trying to get out the gate. Prepaid for the rental but my car was unavailable so had a free upgrade, couldn't select the new car in the app, ended up paying an extra $250 for what I still don't know. Are they under new management? Is the airport location the problem? Not sure. But I'll be looking for a new rental company to go with from now on.

Insane extra fees like "vehicle license recoup fee". Returned car on a Saturday and was still…read morecharged for Sunday and Monday and was slapped with a $150 late fee for it. Don't forget to factor in taxes when renting. Renting a car is a scam.

My family always rents from this location when visiting. The manager (don't know her name) is…read morealways efficient, accommodating and cheerful with every interaction. Staff makes sure we are happy with vehicle and point out helpful tips..like where is the latch to open gas tank or how does this trunk open! If there is going to be a wait they give us accurate timeline and always deliver. This is not an airport rental agency and will not have unlimited autos but they also don't have the extra airport fees

Made a reservation. Drove to the location and Waited in line for 30 minutes only for them to tell…read moreme they didn't have any vehicles. I get two days a week to spend with my family and this literally just ate time from my family time. I am beyond frustrated with my experience and will not use enterprise in the future.

Lady at front counter dresses inappropriately. They are rude, lazy and unhelpful. Car smells like…read moresmoke with no other options. Stay far away

The rewards system is bad…read more.. i had a mini lease and i was with their car for several months, i didn't have a rewards program number, but i made sure to make one during the time i had the car, let me tell you that to get those points in my wizard account was a headache, they make it almost impossible, you need to call so many times and try to get it done that i am sure that most ppl probably give up, that is definitely not great customer service in my book. now as for this location i only didn't give less stars cause the staff here was pretty great to me the entire time i had the car they saved the company in my book as they made my life easy as far as coordinating with me the month to month lease and all the info they needed from me during the time i had the car they were great about that. this company needs to get their customer service in shape that all i say.