"Fraud. I had an accident in June 2023. I was in the right (someone hit me while I was waiting at an intersection). I still haven't (as of March 2025) received the reimbursement for the deductible. I never get responses to my emails. BEWARE. P.S.: Budget is the same company as AVIS." read more

Beware of thieves working for Avis at Brussels Airport! The employee who inspects Avis car rentals at Brussels Airport and his manager are dangerous and will trick you into paying extra fees. They use lies and fraud to get you to accept damage to a car when it's not your fault. The process is simple: when you pick up the car, it's impossible to see all the damage due to the dim lighting and because many damages aren't reported or mentioned in the report. When you return it, the same employee will point out a nearly invisible scratch on a wheel cap or a small part and accuse you of being responsible. If you dispute this, his manager will gang up on him and try to intimidate you by asking, "What do you mean, you're not responsible for this damage? Are you trying to tell us that we're liars and trying to scam you?". He'll then reply, "No problem, sir," and ask you to sign on his mobile device, displaying a blank screen for you to sign. He'll say, "This is to confirm that you have returned the car". As you leave the rental car for the airport, you'll be surprised to receive an email with an additional charge of a few hundred Euros, signed by you, proving that you agree to pay for the damage. This is a well-established mafia tactic, now practiced at Avis at Brussels Airport. One advice: avoid them completely and never sign anything Avis asks you to sign, as they could use it to scam you and make you pay extra fees! read more

Our flight out of Biarritz was delayed by an hour and due to come in at 11:15 Pm. It said the office was closing at 11:30 PM. We called from the airport and they confirmed this and even said that they would stay a few minutes late if needed, since they knew the flight we were arriving on. We land at 11:10 and sprint through the airport to the rental counter. Stood in front of the door at exactly 11:20 PM, place is locked up airtight with the lights off. So we had to spend $150 for a cab to take us to Brussels center. When I called the next day, they told me "my colleague was there until 11:30, you are lying". Never in my life have I been accused of lying to rent a car ?!?! We will never rent from Avis again based on this experience. I know Europe in general is not known for warm and tender service, but this was absolutely ridiculous. read more

First: Slow slow slow as f*ck , 2 hours to pickup a car already prepaid! Second: Be aware, dishonest business practices, unauthorized charges after you return the vehicle! check out your credit card statement very carefully after returning the car, they'll try to charge anything they can, gas, scratches.... A nightmare to talk to Budget over the phone, very poor English, incompetent and clueless customer service. Basically Budget Europe does what ever they feel like, the Budget US rental standards don't apply here at all, no real rules, no customer service. The European jungle, a bunch of starving savages and bandits. Warning if you plan on extending your rental: Impossible to extend at the booked price, I rented a car for $250 a week and when I tried to extend it for 1 week they were asking for $900! They couldn't do it over the phone! You have to go to the airport location in person! Budget Corporate needs to step in and clean up this mess, last time I'm renting with those bandits. read more

RIP OFF!! AVOID!! Upon returning car I am presented with a bill with 12 different add ons that were never agreed to in my original reservation, bringing my original pre agreed bill up by 3x. I kept the car an extra day and I was punished for it in the tune of $1,200 because as they explained it 'I now fell into another rental category fee and the original fee did not apply anymore because I rented for 2 weeks instead of 13 days'. Absurd!!! They have also added on at least another $1,200 of additional absurd fees. They even tried to charge me an additional $190 for a GPS that was built into the car!! When I try to call customer service I cannot get through all morning. When I finally do, I get an extremely unfriendly lady on the phone who is not polite at all and makes it sound like an asking for ridiculous things. THESE GUYS ARE NO BETTER THAN STREET HUSTLING THUGS. AVOID!! read more

Biggest rip off at the airport. Wanted to charge me 120plus Euros for a fiat500 for a few hrs of use. I found a luxury car and driver for the same price read more

This particular Avis/Budget at Brussels airport seems to be set on doing business other then renting cars. Upon returning vehicle it took 10 min. of such thorough inspection obviously aimed at finding any scratch, whatever scratch. No luck this time, but a lot of people are probably will be getting hurt. read more

Unacceptable. Here is the e-mail we sent to them on 6/6/2016: "The car was returned a few minutes late and with a half tank of petrol. For this I was charged 70 euro for the petrol plus an extra day's hire. We left Bruges at 10.30 am, allowing plenty of time to return the car at the airport by 2pm. However, the GPS system would not show us the airport, as it required a street address, and we spent lenghty periods of time going into towns and seeking directions. We also selected the highways option on the GPS, thinking that it would take us on freeways rather than into Brussels, but this kept on taking us in the wrong direction, into villages and farms. In addition, your colleague in Brussels had assured us when we picked up the vehicle that we would find a Shell service station at the airport on the way to and near the car return carpark. We could not see a service station. This may be due to changes in the airport approach following the recent problems a the aiport but, in any event, the advice was incorrect. In view of the above, I consider it very harsh that you would insist on such exorbitant charges and respectfully request their reversal." 3 more e-mails were sent none was answered. At the end after the intervention of the Greek AVIS there was a refund of 10€ !!!!!!!!!!!! Here is our last e-mail to them: "I consider the refund of 10,20 euro derogatory. Avis ought to know that access to the airport had changed and consequently we would not pass a petrol station. Instead it overcharged us for petrol which we had every intention of topping up. We were misinformed by your agent and you choose to take no responsibility for this. As for the blithe and insulting contention that there are signs to the airport everywhere in Brussels, as if we were illiterate or totally ignorant, I repeat for the nth time that we were travelling from Bruges and needed to make sure that we took the correct entry into Brussels, directly to the airport, etc. The GPS system would not accept "Brussels airport" as a destination and required a street address. In any case, I consider the extra day's charge for a few minutes delay opportunistically excessive. I also need to point out that you chose not to respond directly to my various emails and required the intervention of your Athens office to do so. Had the issue not gone so far, we would never have known about the 10,20 euro overcharge. Consequently, we have multiple reasons to avoid Avis in future and naturally to warn friends and the general public to also avoid you if they don't want to be subjected to the same treatment." BE WARNED: GIVEN A CHANCE avis WILL FLEECE YOU IN COLD BLOOD. read more

Even before picking up the car, I cancelled the reservation due to absolutely no customer service for the airport desk in Brussels. I booked the reservation through rentalcars.com and the opening hours listed for BRU are until 23:30h on Saturdays. After contacting the desk myself to verify my reservation, I was informed that the desk closes at 21:00h. Our flight lands at 21:00h. Even on their own website and the Brussels Airport website it shows that they are open until 23:30h. I sent several e-mails to the airport desk and to Avis Customer service. I was told that someone would wait, if they basically were in the mood for it. I called and received the same response. In the end, they told me that they would wait 30 minutes, but not a minute longer. Avis Customer Service Belgium never got back to me after emailing them for two weeks - no one would pick up the phone, each time I called. In this day and age, you would expect decent customer service, especially since there are so many other options. I forfeited a $150 cancelation fee with rentalcars.com. read more