My particular experience here was great - although, I was shopping for mattresses, not furniture…read more (I do have furniture from Bob's, but I don't think that it's the best quality. You're buying DISCOUNT furniture so of course it will be different from a luxury brand...) Anyway, that's not what I'm talking about today. I'm talking about the mattresses. I bought a mattress for my apartment over 10 years ago with Bob's. It was a great mattress at first, but I noticed it began sinking in the middle over the last year. I have scoliosis, so a good quality mattress is really important to me. I decided to go back to Bob's for a mattress because they have a pretty good selection of mattresses at fair prices. When arriving, I was greeted by Fatima, who encouraged me to try all the mattresses until I made a decision. In conversing with her, I happened to mention my last mattress was from Bob's, and that it was sinking in the middle. Well, Fatima looked up my account and realized it was under warranty! She called her supervisor to confirm, and they gave me over 800 dollars back towards a new mattress. I was floored, and did not expect to come in and get such a discount! Keep in mind, however, in order for this warranty to be honored, you have to buy the mattress and the protector - which I did. I did the same thing this time around, too. And Fatima encouraged me to speak up if I didn't like this new mattress. They have a 90 day sleep guarantee, and she said "If you don't like it, come back and get the firm." I really appreciated that Fatima took the time to advocate for me, and I hope I love this new mattress. It was literally delivered an hour ago! (And the delivery service was great. The gave me a window the day before, I was able to track where the truck was, and the men were in and out in less than a half hour. They took the old mattress, no problem.) Really, I could not be happier!

Zech the sales man made fun on my dress up , turban & laughed at me while sitting with her…read moreassociate female on a couch at 3:50 pm today . I was at the location. What a racist . I want to give him a zero rating for the disgrace .

The Sleep Loft ended up being the right decision and was by far the best experience I have had…read morepurchasing a bed. The credit goes to Jerome who helped us pick the perfect bed that was affordable and was also set up within days (impressive considering there was a snowstorm the weekend of our delivery) with the white glove service; all included in the final price. Jerome took the time to listen to our issues with our previous bed and gave us the chance to try just about every bed they had in the showroom. I am pleasantly surprised with our new bed and so far am getting better sleep than I have in years. A sincere thank you from us and we highly recommend The Sleep Loft!

It takes a lot for me to leave a review, but this store has truly pushed me beyond my tipping…read morepoint. Upon purchasing our mattress, we were told by the salesman Jerome, that their mattresses are typically delivered within 1-2 days. (I have since read other reviews with this same issue so realize he was lying to me from the start). As of this time, it has been three weeks, countless hours of calling and waiting on long holds, nearly a dozen emails... and still, no mattress. Not even a scheduled date for delivery. Will I ever receive it? Who knows. I have a herniated disc, and was advised by my doctor to get a firm bed as soon as possible. Had I been told the honest truth that it would be likely over a month (longer?) before receiving the mattress, I would have gone elsewhere. This review is now an act of desperation in the hopes that it will motivate them to stop giving me the run around and actually deliver my purchased mattress. Go elsewhere if you can.

Really disappointing that customers pay so much money for insurances that aren't honored or are…read moremediocre at best! Their THIRD PARTY repair company Dan Mark Appliance set up a repair call between the hours of 2pm-5pm. It's now 5:02pm, I took time out of work, loss money and time, and they are still NOT HERE! When called, all they could say was, "he's on his way." This is unacceptable customer service. No wonder people stay away from you guys and your stores are closing all over the place. Will Never shop PC Richard's again.

Always a good deal here. And you can haggle em down. I tried the home improvements and the chains…read more This by far the best price

Abdel was amazing!!! I came to Sleepare to try different online mattresses because I was…read moreoverwhelmed with so many reviews online. They have quite a selection of beds and entire store is clean, organized and very cozy. Our sales rep Abdel took his time and explained every bed and helped us choose the best one for us! They also match and give bigger discount on their beds and pillows. I highly recommend Sleepare! Literally the best mattress store in NYC!

Love sleepare! The sales associates were so great and had such good energy! I will be recommending…read moresleepare to everyone

DO NOT ORDER FROM THE WEBSITE. It has been a little less than two months from the time we ordered…read moreand we have not received our couch and the only time I received an email response to my constant requests for even an eta was when I called the store and the store said the website was not a part of the store and they would contact the website person for me. At that time, the website person gave me an eta of 7/17. It is now 8/9 and no follow up. I'm emailing, but I saw how effective that was before so I'm going to need to call the store again to get some response. I know we're in COVID and delivery is slow, but not keeping your customer updated on a big purchase is irresponsible.

Well, I had heard this place had a better service than the other competitors in the area. So, I…read morewent to this place and here is my experience. + The prices were reasonable in total - But I didn't like the lady's behaviour when she realized I have the intention to purchase something for sure. She was rude and disrespectful. She would not negotiate the prices, either. - Hint: Please make the calculation yourself to make sure you are paying the right amount. + I had a mattress, bed frame, sofa and loveseat and I paid 70 in total for delivery (local) and assembly which I think was worth it. - The delivery schedule was 12 to 2 and they arrive at 2:20 after I called a few times. + The door was in their way and they could not fit the couch. They had the required equipment to remove the door and put it back when they finished. In general customer service was not perfect but I think I got what I ordered.

Update Jun 6, 2020…read more The Avocado mattress itself, it's quite alright. I still get lower back pain if I don't use any pillow. Ideally, I shouldn't feel lower back pain when I sleep on my back without any pillows. Oh well, sleeping on the side is good though. But ya, my trick now is to just put a pillow a little bit low on my butt, that way my lower back is a bit "lifted". Then I could sleep on my back without any lower back pain. Like many mainstream reviews online, they all say that the mattress itself is a bit bouncy, and that's true. I feel like if I were to move in the middle of the night, my partner on the other side of the bed would bounce a bit. It's alright though, not a big deal. As for all the stuff that I bought, here's the status with them: * Returned the King 1000 TC sheet from Avocado. They're piling after a few washes. For the price, I don't expect that. Honestly, they're not that soft either. So, buy it if you're all about that organic stuff. Otherwise, it's really not worth it. * Returned the latex pillow. Too tall, though I hate the fact that they weren't willing to take it back. They just let me keep it. I really have no use for it. * Returned the kapok cotton pillow or whatever that is as well. This is so useless. The reason is that they mix it with shredded latex. It gives a weird feeling. I don't like it. * I still use Avocado waterproof mattress protector. I think it's the best waterproof mattress protector product because it doesn't feel plasticky at all.

Little difficulty with the warranty, but ultimately was taken care of. The city frame is very nice…read moreand sturdy.