Ny wife and I just moved to manhattan and we were looking to buy new furniture. We came across this…read morebusiness through yelp AND OfferUp, so we decided to try it. Manny did not disappoint. If you're looking for 5 star customer service THIS is the place. If you're looking for furniture at reasonable prices, THIS IS THE PLACE. It was so reasonable compared to other stores that we decided to buy all (YES ALL) our furniture here. King set, living room set, kids room set, yes all in one place. Don't believe my review! Go yourself, and thank me later!

This Buisness is horrible..the only employee working here has no ac and works with her 5-6 month…read moreold child.. it was 91 degrees outside when I went in and she was fanning her baby and her self. how cruel is this to do to someone who needs work and money..Some one should educate this owner on the laws in this state. I will be contacting the city about the ac and acs .THIS IS NOT OKAY!

Wondered what this new corporate owner for Sleepy's was doing with the old stores. They are still…read morewell stocked with beds in all price ranges and the service is low key while still being attentive. Got the same price in the store as I did by phone. Delivery the next day -- at least that's what they promised. I'll write more on this review if the beds don't show up or my back aches.

awesome people here. very genuinely kind beyond just great customer service. shoutout to amy in…read moreparticular. :) highly recommended by me!

This place is hit or miss in terms of what you'll find, but it's been in the neighborhood for ages,…read moreso I tried it. Got a new piece for the office, so I had one or two questions. The initial representative I tried to speak with was really rude, but another associate saw that I was about to walk out and took over. She was great and had some good suggestions for me, so the purchase went through seamlessly. The delivery team was great also -- they removed the old piece and installed the new one so it was ready to use right away. It's still important to shop around since that area has several options, but in general the piece I finally found with the associate's help is working out fine. Recommending.

Purchased on the 5th of October lift reclainer chair. Bright, a salesperson, and Rosa, supervisor,…read morehelped with my purchase. After paying for all additional services, was assured that if not happy, money will be returned back to my cc. Chair was delivered today. The technician assembled and left. Received a call from supervisor Rosa -- the same person who handled my purchase. She refused to take the chair back, claiming it's non-refundable, though I was told otherwise at the time of sale. She only offered an exchange, with zero appreciation or accountability. I still haven't received my invoice. Feel completely scammed and disappointed.

Great service and selection and they offer best value / price and are very friendly. The Staff was…read morecourteous and patient

One of the only stores that have been around on Queens Boulevard for decades now! The reason why,…read morethey simply know their job! I have shopped there dozens of times now for myself, family members, co-workers and friends. Always bringing quality modern furniture(some classical/traditional as well) and A+ white glove delivery service to your home the same week! Salespersons are polite and knowledgeable, I will definitely recommend you stop by there for all your furniture needs!

My boyfriend and I just had a wonderful experience buying a brand new Queen sized mattress for our…read morenew apartment. Being that this is his first mattress buying experience and first really good bed, we wanted to get a very good quality mattress and have a great shopping experience. Both of those wishes were exceeded at Sleepy's. We worked with Chin who was an EXCELLENT salesperson. He really listened to our wants, needs and price range. He helped us find the perfect mattress. Overall we saved a lot of money and had a really nice shopping experience. I would recommend this Sleepys to anyone buying a mattress. Note: Kingsdown mattresses are the BEST on the market. Customizable and exclusive to Sleepy's. The bed hugs your every curve and is pure heaven. I'll upgrade this to 5 stars if our delivery goes smoothly.

As we had a tremendous experience at the Mattress Firm at this location in the past with the sales…read moreperson, Alex, I decided to return there to get another one. As she was not there upon my arrival another sales person, Ralph, was available to assist this time. He was never pushy and was genuinely concerned about the type of the exact mattress I might have been looking for. The transaction was quick and smooth, having able to identify what I had needed. As those two pillows that were supposed to come with the mattress and the base upon the date of delivery were not available, I was explained that I would need to pick them up at the store when they come in later. On the date of pick up of these pillows, Ralph was not available so that another sales person, Walter, greeted me with such pleasant and authentic smile. He immediately recalled my name as one of the customers picking up the pillows, which I was blown away with. The pillows were already wrapped and had my name on them!! Starting from Alex, who provided us with very meticulous service, entertaining and keeping our toddler while we tried different products less than two years ago to Ralph, who was extremely efficient and precise, Walter who blew me away with his service, taking away my frustration of having have to visit the store again to pick them up, are luminous. But for Walter, my experience would not have been as near perfect as it was since I was already agitated and upset that the pillows did not get delivered on the date of the delivery with no explaination at that time. I would definitely recommend this particular location for anyone who has access to the store by subway or any other means. It is because it is worth it!!

So yeah, this is a great place if you don't care when your furniture shows up. Huge issues with…read morethis place. Went here with a relative who wanted to buy a new sectional sofa. A style was chosen. A deposit was given. The sofa is not in stock, so a 2 month delivery date was given. What?! What are they doing? Trying to grow the wood? Ok, so the 2 months go by and the sofa is still not ready! Apparently they need another 2 months. What? They need 4 months total?! I'm wondering when the 4 months are up, will they come up with another excuse why the sofa isn't ready. Good thing the old sofa wasn't thrown out yet, otherwise we'd all be sitting on the floor. Left a bad taste in my mouth when they kept stating how they gave a big discount on the sofa. Well the discount isn't worth it, if there is still no sofa to be had. DeRUCCI is a famous brand of high-end bedding & bedroom furniture all over the world. There is over 3600 retail stores in USA, Germany, Italy, Australia, Dubai, Korea, Malaysia, Japan, Hong Kong, India, Singapore and China. On the bright side: Their ergonomic sleep bedding system looks pretty amazing online where they explain the process in full detail. It took 4 years to develop and is the most advanced bedding system of its kind! This is probably something I might want to check into. It's too bad they have product and delivery issues. Final Note: So yeah, this is a great place if you don't care when your furniture shows up.

I was excited for my new couch but the sales reps made this experience such a nightmare. We…read morepurchased the couch and they "suggested" us to TIP the delivery guys an extra $120-$150 on top of the delivery fee ($99) that we had paid for, which we did not acknowledge that as it was a suggestion. Upon delivery, they forgot the couch legs and said they will deliver it the next day and assemble it. We said ok then we will tip you tomorrow and they said no, they needed it today, which doesnt make sense bc they didn't assemble anything, all they did was drop off the couch and unwrapped it. OK fine, we paid them $90 for 3 people, which is more than enough. Mind you, this is a TIP on top of the delivery fee AND a FULLY PAID COUCH! When we did not tip the amount suggested, the delivery guys called the sales rep to call us to complain why we didn't tip more. because I am receiving not up to par service... WHY AM I BRING HARRASSED ABOUT TIPPING WHEN I PAID IN FULL FOR THIS COUCH, GAVE THEM $90 TIP, WHICH WAS VERY GENEROUS. I HAVE ASKED AROUND BEFOREHAND AND THE STANDARD IS $20/PP for LARGE items furniture. The next day, I called the sale rep to make sure they are going to deliver the legs that day. AGAIN, she mentions to tip them. SO I HAVE TO TIP THEM AGAIN FOR WHAT????? At that point I am just annoyed and over it. The delivery guy showed up the next day, we just told him to leave the legs and we will install it ourselves. The sales rep calls every phone number they could reach us at and says the delivery guys want to come in to install the legs and assemble the couch to complete their service. My mom told her that she will install the legs and no longer need there service and they continued to insist on letting the delivery guys install it. After many "No thank yous" it is finally over. Not going to lie, every time i see this couch, it's an annoying memory that attaches with it. Some may think it is a minor issue, but to be constantly harrassing about tipping a certain amount when the service was not even up standard is ridiculous.

What an absolutely wonderful experience!…read more Joe assisted me with buying a mattress to accommodate my back issues. Unlike most sales associates, Joe was not pushy and was extremely informative on the mattress types and what the store had to offer. He was extremely flexible on prices and made sure that we walked out satisfied. I would absolutely recommend his services to all of my friends and family. Thank you, Joe!!

Viviana made finding the perfect mattress so easy!! A+ customer service, she was knowledgeable and…read moreset us up with next day delivery!! So thankful for Viviana's help picking an in-stock mattress since other stores were telling us delivery could take weeks to receive and she helped us find the perfect mattress with next day delivery!

No quieren responder por el faltante de la orden ni quiere devolver el dinero que cobro por armar…read morelas cosas en el sitio porque no lo armaron. We felt cheated by the owner! Don't buy there. Be careful! He said go to the court only!

Terrible quality cardboard like Took 3 months to deliver…read morefurniture Mark is unprofessional and rude His workers and deliver workers are just as bad as him Delivered everything took out of the box Wanted 150 more to assemble bed Then left the garbage and all cardboards in apartment and said taking the cardboard is not part of their job. Won't answer ur call if they owe u something but if u say ur interested in something he will answer right away. Right now this furniture store is called home design furniture but it will most likely change

I was wandering around Main street looking for furniture and I came here after I was referred to go…read morehere from another furniture store down the block. I was in the market to get a new sofa bed, but didn't feel like assembling another IKEA furniture. The people here were very courteous and was opened to bargaining. They have a basement with more furniture if you want to browse. I was able to get my couch further discounted and free delivery (I lived only a few blocks away though)! The delivery guys called before coming and brought my couch up without problems. They also helped with some light assembly. I have a pretty awesome couch now at a great deal. Will definitely look for more random things there.

I have never been so offended by any salespersons before. I was looking for a mattress for my guest…read moreroom. I personally prefer mattresses from Asia as they tend to be firmer than most firm mattresses. I called this store to ask about price and delivery options. When he found out I live on Long Island he said they can't guarantee delivery date since they will only deliver to LI if they happen to have furniture delivery in the area. I understand they have their cost so I suggested I can pay for delivery charge and even get a more expensive mattress to justify their cost. This guy just kept nagging how much it would cost them n it won't make sense to deliver despite the fact that I had already suggested to pay up n cover the cost. So I still held my cool and calmly told him again I would cover the cost. He then said "no I can't, it costs too much to deliver. Use your brain to think about it!" I was so furious I stopped him and said "how could you talk to your customer like that? I was being polite and calm, all you have to do is to say sorry we can't really accommodate that. There's absolutely no need to be so rude and ask your customer to use his brain!!" He was like "Ok. Ok." as if he doesn't care what I was saying. Still no apology nor remorse. I asked for his name (Mr. Wong) and I said I don't know if you are the boss or employee but either way good luck I'll give out an honest review in Yelp. And he still said, "Ok. ok" like whatever. I'm not sure if that's his real name but he sounds like around 45-55 year old with an accent. I think he's from Tai Shan area hence his accent in Cantonese. His attitude was like a older people scolding a teenager as if I know nothing. TERRIBLE!!! Never go there people!!! I'll give 0 if I could! The