DO NOT GO TO THIS BUSINESS!!! YOU WILL LEAVE WORSE OFF THAN YOU CAME!!! THEY DO NOT OFFER LIFETIME WARRANTY IN WORKMANSHIP!!! IF YOU PRESENT ANY ISSUES WITH THEIR WORKMANSHIP THEY WILL IGNORE ANY CONCERNS YOU BEING TO THEIR ATTENTION!!!
Here is my experience:
On 08/07/23, I had my windshield replaced on my Toyota Tacoma by your business, Avondale Auto Glass. I was recommended by a friend to go to your business and noticed your website stated, "Our Experts have over 10 years of experience in the industry and we can guarantee we will get the job done in a professional and timely manner. We offer lifetime warranty in workmanship and we are licensed and insured." With that in mind, I had no doubt that my truck was going to be in good hands and your business was going to get the job done right. I have not had my windshield replaced by any other business since I last visited Avondale Auto Glass. Both Arizona and California have a very dry climate for the most part, so I did not experience any air/water leaks during that time.
However, with the recent rains, that changed. On 02/01/24, my truck started to experience some electrical issues, which caused me to call Toyota and schedule the initial appointment. On 02/02/24, I was unable to start my truck, so I had to have it towed to I-10 Toyota located in Indio, California. According to Toyota, the malfunction resulted from the aftermarket windshield being poorly sealed, causing water intrusion on the lower left corner of the windshield inside the vehicle. To replace the damaged parts the total cost would be $2,268.39 in total including service fees. The new windshield installation would cost $1,317.06 in total including service fees. Toyota estimated the entire cost to replace my windshield and the damaged parts to be $3,635.50.
I contacted Avondale Auto Glass regarding this issue as soon as I found out and spoke with Aldo. I remembered your website stating, "We offer lifetime warranty in workmanship and we are licensed and insured", so I believed your business would take responsibility for the damages your work had caused my truck. On 02/06/24 I spoke to Aldo and explained to him what was going on via phone call. Aldo requested more evidence of your shop being at fault and I forwarded everything he requested from Toyota in a timely manner to the email he provided to me (avondaleautoglass1@gmail.com).
On 02/07/24, Aldo was contacted by my service representative at I-10 Toyota, Marcos Hernandez, regarding the damages your business' after market windshield has caused my truck. Since then, I have personally contacted Avondale Auto Glass and spoke with Aldo on 02/06/24, 02/07/24, 02/09/24, and 02/12/24 trying to get this problem resolved.
On 02/10/24, I received an email from Ana Arroyo stating, "According to our records it has been more than 6 months since the windshield replacement. When there is a water/air leak, you can tell usually in the first 2 to 4 weeks. We can not assume that responsibility due to the time that has passed and we do not know if the windshield was ever replaced again during that time frame. Again, we are sorry but we cannot assume responsibility over this matter." I did not appreciate Ana Arroyo for defaming my character by suggesting I was being dishonest when she stated in her email, "we do not know if the windshield was ever replaced again during that time frame." Again, I have not had my windshield replaced by any other business since I last visited Avondale Auto Glass on 08/07/23. To add to that, both Arizona and California have a very dry climate for the most part and I did not experience any air/water leaks during that time . After having my service representative at I-10 Toyota contact your shop and having all the information I provided to Avondale Auto Glass via phone call and email, I was still told your business was not going to assume responsibility for the damages.
PLEASE SAVE YOURSELF THE HEADACHE AND TAKE YOUR BUSINESS ELSEWHERE!!! AVONDALE AUTO GLASS WILL LEAVE YOU WORSE OFF THAN YOU CAME!!! read more