WOMEN BEWARE! I spoke to Corey on the phone and he was very…read morepleasant and helpful. We got on a conference call with my insurance company and worked out the details for my windshield to be replaced and completely covered by my insurance company. Corey called me back to get the correct VIN number, because he didn't have it right the first time, so that he could order the correct parts. I was to drop my car off at the designated location, a tint shop that they use often and that I also use. As I arrived to pick up my vehicle, the tint business owner looked over the receipt and the work done by Dave's Metro, and he seemed irritated and disappointed. He showed me the bill and said that this was my copy. He pointed out that there was a front window camera charge on there for around $300. He asked if I had that and I said no, that I've never had a front window camera. He called the windshield company and got that taken off immediately. He also noticed they did not charge insurance for a tint visor, the work that he did. He was able to get that changed on the bill as well. When I got home, my husband noticed that the molding kits were not the right size and that they were flaring off the sides of my windshield and not fitting correctly with the rest of my vehicle's molding. He warned me not to go to the car wash because we weren't sure if the windshield was even waterproof with this shoddy work. I also started hearing a rattling sound every time I accelerated past 50 mph coming from the top of the windshield from inside the car while I was driving. I surmise this is from the ill-fitting molding flapping, shaking and vibrating in the wind. An original Ford part or OEM (original equipment manufacturer) part is priced at around $105 for that exact brand new molding kit for my vehicle. DAVE'S METRO AUTOGLASS charged $481 for this exact same part, and this is not including labor. They also charged 3.5 hours to do this job which is extremely excessive. This type of job usually takes between 30 minutes to 90 minutes to complete. Appointment 2 My husband spoke to Missy on the phone a few times regarding the inaccurate bill charging extra for parts I didn't have, like a front facing camera on my windshield that added $300 to the bill, and she asked, "Why do you care? We are submitting it to the insurance company. You are not paying". He said, "Shouldn't the job be done correctly? My wife's car has the wrong parts on it and you charged her for a brand new, correctly sized molding kit for the vehicle in question". Missy also said that it was up to the insurance company to set pricing for labor hours. My husband talked to our insurance agent and he said no, this is completely false. My husband called today and spoke to Jessica, who said we could set up an appointment for them to fix their repair job mistakes. We set up an appointment for today, Wednesday, September 3, from a window of noon to 3 PM. I waited down at my husband's work, which was the place of meeting, from 11:30 a.m. until 3 p.m. and no one showed up so I drove my husband's car back home. He waited there. He then got a text at 4:21 p.m. that their ETA was 15 minutes away so they arrived at 4:35 p.m. He was able to repair one side of the car's molding kit, but did not bring enough parts to repair the other side. The technician said that they had given him two driver's side molding kits instead of one driver side and one passenger side molding kit. We now have to bring the car back on Friday from 8:00 a.m. to 3:00 p.m. to get the other side repaired. The technician said that he would take care of the appointment and equipment. Appointment No. 3 My husband drove my car to his work today and the technician arrived at 9:30 AM to do the repairs. My car is finally finished and the work that was supposed to be done correctly on August 13 has finally been completed. It has taken us a lot of time and labor to get what we paid for in the beginning, a basic installation of a windshield and a molding kit. The moldings don't look as good as they did before I brought my car into Dave's, but they do look better than the first mis-sized moldings that they put on. There is no more shaking and rattling coming from the upper windshield area now when I drive either. In the past, I have had my windshield repaired in the parking lot of my employment while I worked by Safelite auto repair. I've never had an experience as horrific as this. The windshield was put in perfectly with correct parts within an hour time. It is not worth it to go to dave's Metro auto glass. You will pay for it with lost hours and lost dollars in the end. Save yourself the stress and running around required to just get what you overpaid for in the first place.

Damn Dave, you're legit my new favorite glass shop, not that I had a "favorite" glass shop before,…read morebut when it comes to chip repair, you're my new go to. With $30 (cash price) $40 (credit card) chip repair option, your service is a breath of fresh air between deciding to try to self repair with a kit that probably won't work amazingly well since I'm not a pro at glass repair and calling in a big national company and getting charged extra to help pay for their marketing campaigns. Caveat with Dave's chip repair, they're not mobile and they're available only Monday to Friday from 8 - 330 for walk in repairs, first come first served. My wait time was about 30 minutes today, so not a big annoyance for an auto repair. 5 stars for the reliable and reasonable cost repair, 4 stars for limited repair availability. They're available for mobile service on a full window replacement. I'll more than likely check back if ever I need one of those. Super glad I found Dave, hoping to never need him again. Unlikely because, well, we all live in the desert and you're just about guaranteed a window chip at one point or another down the line.

AMAZING COMPANY! I needed to find a glass company for a replacement windshield and thank goodness I…read morefound this place! Samantha went above and beyond being very communicative and accommodating along the way. I was able to set up an appointment next day at my residence and the Technician was very professional and did a great job. If you want to cut the hassle of finding a good company, look no more! Other glass companies will try to swindle you (trust me: I've been there) and Big Glass will become your 1 stop shop! Thank you so much for your services!

Such a wonderful company! They came to my house to replace my car windshield and they did a…read morebeautiful job! Everyone I spoke to at the company was genuine and just wanted to help. The price was also very fair. Highly recommend them for any glass repair that you need!!

Excellent customer service and great job, would definitely use these guys again…read more Came to my work site, easy easy!

Neal responded to my project right away and demonstrated amazing customer service from start to…read morefinish. I had gotten a quote 4 months ago for my husbands new Honda accord which had a crack in the windshield all the way up the passenger side. $800 from Safelite and mobile service was not included "due to the lane assist in the windshield and it had to be done in a controlled environment." What a scam. I started a project on Yelp and Neal got to me right away with a $325 quote and mobile service included!! Take that Scamlite! Neal completed the work in my driveway in half an hour. Best decision ever. It also helps that he is the friendliest guy ever. Thank you so much!!

Ruben has been extremely helpful during the quoting process and coming out next day with a new…read morewindshield for me. The service has been impeccable and the price is right especially if you have a high insurance deductible. I've attached a photo of when it was being worked on and then the final. 10/10 would recommend One stop auto glass !

I looked for a good auto glass shop, my insurance was sending me by default to their competition…read morebut I refused to go, and after reading some horrible reviews, installation issues, horrendous non-existent customer service, there was no way I was taking my car there. Let me start by stating that Tara out of the Provo office was outstanding from the time we had email exchanges to the time I arrived and took care of my car. Not only was she amazing but so where the crew, diligent, professional, courteous and efficient. The reservation, the repair and replacement including calibration was done with expertise and extremely quickly even if my car had all the bells and whistles on it. All I can do honestly is praise the service and work they performed. Their prices were competitive, and best of all you are supporting a small locally owned family business that take huge pride in their work, something you do not see in big box organizations. If you look elsewhere good luck. Would I recommend them, hands down in a heartbeat. They fixed my fully loaded Audi Allroad, and I will be back to see them to get my other car windows tinted. You get service, really people, a great family oriented business and support your local community, what more can you ask for. Thank you Prime Autoglass, I 100% recommended them to everyone. I never post but after my experience I had to share with everyone.

Called, the owner immediately got my insurance company on a 3 way call, she booked my windshield…read morereplacement, I got $100 cash and a very nice young man (Tony) came and installed my new windshield! I'm just wondering why I got an email from "Safelite Auto Glass" asking me for a review?? Wierd!!

They were Fast and quick, at a reasonable price. Highly recommend. Don't waste your time with…read moreothers around this area like I did till I found them

I had my rear glass replaced in my 1997 Silverado. Super cheap and super fast! Great service and…read morehad it all done in less than an hour!

Thank you Zac for a great job in changing out my windshield!! Talked to you mid morning and you…read morewere at my house within two hours. You even called my insurance company to get approval. The best customer service ever!!

Good quality came here from California for a vacation and they treat me right! Fast and easy would…read morerecommend!!

The owner, Chris replaced my windshield today. He came all the way out to my work and installed the…read morenew windshield in less than an hour. It was very convenient that he was willing to come do this at my work. He was courteous, professional, and did an exceptional job. And to top it all off, it cost me substantially less than I was quoted from Safelite. I will have zero hesitation in recommending him to any friends or family that are looking to have similar procedures done. Couldn't have been a better experience.

Best RV glass shop in town. Provides quick service and will come to wherever your at.read more