Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

If I could give CL a ZERO I would. Worst customer service ever and no way to contact the CEO by…read moreemail. Call centers are in India and the Philippines where they read from a script and just reschedule over and over. I'm on my 8th reschedule and have no faith they will actually come to repair the line. I have filed a complaint with the Utilities Commission and suggest you do likewise so the state will realize what a scam Century Link really is. CL says you must be home from 8am-5pm for the repair or they'll charge you $99, but they don't compensate for standing you up! Avoid Century Link at all costs.

CL has isolated itself from its customers by making it extremely difficult to reach a real person…read more There is a great lack in communication about when or if someone will show up for service and if the work doesn't get completed, assurances are made that are not fulfilled.

Random Xfinity equipment showed up at my address that I hadn't ordered. I tried resolving it over…read morethe phone but never received a clear resolution so I opted to come into the store. I was greeted upon entering who put my information into the system and told me I was in queue. It was New Year's Eve so I thought it wouldn't be busy, and I was wrong. A couple other dozen people had the same thought. I would highly recommend making an appointment because people with appointments received priority in the queue. The lady who checked me in would clearly say, "[Insert last name] is ready for their appointment" versus "[Insert last name]?" - I imagine this was partly to let all the rest of us know the person was jumping the queue. I sat there playing on my phone for twenty minutes before being seen. You never know what the person in front of you needs - could be dropping off equipment or could be asking every conceivable question about phones and cell phone plans. Be prepared to wait! The gentleman who helped me was super nice and apologetic. I told him of my weird interactions of late with the call center and he was able to correct it. He even found an erroneous low dollar recurring charge I noticed but thought was something else and removed it. I also appreciated he gave me the resources to handle if a phone center employee gets creepy again. After I was able to talk to the rep I was only there for another ten minutes and off I went!

where do i behin? customer service is a joke. this service is AWFUL. always lagging always stopping…read morein middle of shows or not working for months. wrongfully charged. rude staff. harassing staff. horrible customer service. have not had one pleasant experience to this day. tried to call for 2 years to fix an issue with the account, and they have yet to fixed it or do anything. instead they mess up my account charge me 3 times in the month when I'm calling about the bill in the first place. idiot changed my accoutn to bill per week and then charged me that day!!!! the next day and a week later!!!!! I WAS AND STILL AM FUMING MONTHS LATER. what an idiot? what kind of customer service is that bs? i try calling for hours daily and no success I'm in literal tears over this. but then after they illegally charge me Im smart to remove my card before they charge more illegally. they're response ? keep calling me every day 7 days a week spamming me and harassing me for payment. and now they just shut it off on me. what a stellar company. harassing long term lifetime customers . I am so disgusted of this company and their poor management and staff and customer service. I wasted many hours calling them to get no where and made many reports no one followed up on. been 6 months now. will never recommend this company to anyone! iTS GOD AWFUL. calling harassing your customers after outside of business hours? waking me up at 5am on a Sunday? and late at night ? unacceptable.

I ordered a phone case on line and thought I can pick up from Bellevue square location to avoid…read moreshipping fee and wait time. Little did I know the store staff doesn't get notified for my order and I waited patiently for the staff to go around the store to search for the case for me. Then he came back and told me that he can't find it. I appreciate his efforts so that's the 2 stars but it is lousy that the inventory doesn't get updated and the order I had doesn't show up on their side so if there is anything I don't need to drive there and waste more time. So please call ahead if you are ordering things to the store to make sure they actually have it.

Every time I need to get a new phone I feel like I'm an idiot. The contract is difficult to…read moreunderstanding and although I've handed the credit card twice I got no receipts. I've not gotten any receipts on email also. I hate Verizon. Oh and then it takes more than an hour the seating given in incredibly uncomfortable. It seems like a small issue but again they seem to control horrible customer service

Incredible customer service! Getting this level of service at a phone/internet store is amazing…read more We have been coming here for several years and I will drive miles out of my way to come to this specific Xfinity store.

Alex at the Bellevue Store is wonderful. My husband and I went in with several questions, and we…read morewalked away by transferring two lines to Xfinity, and new phones ordered. He was very helpful. I went back to the store again today after another Xfinity rep gave me misinformation about bringing my old device into the store for the trade in. Alex then politely informed me that I would have to ship the item back, and proceeded to help me box up and tape up my package, even giving advice on which shipping fulfillment center would be closest. There are people who do the bare minimum, and people who go out of their way by just being a nice human being. Alex has, in both interactions, gone out of his way to help us. He certainly has made our experience with Xfinity a positive one. Thank you.

My experience has been mixed. Timely installation by a good technician. That was good…read more For the most part the quality of my connection is good. Not as fast as cable but has been down fewer times. The mesh network is actually pretty good so on the overall my coverage is better than it was with Comcast. The problem I have with Quantum aka CenturyLink is that their pricing / billing practices are deceptive at best. I signed up on a plan that promised $65/month, no contract and no price increases. 6 months in they informed me that they are raising the price by $10/month. When you try and call "customer service" the wait times are a joke. Usually when that happens I try a chat. They also don't credit you for outages which is uncool. Pretty much the same lengthy wait. They did give me a slight accommodation but it's left a bad taste in mouth on the overall. When alternatives to Quantum are available in my area I'd definitely going to give them a look. TL;DR - internet quality/speed/connectivity is good. Business practices are shady and I'm not getting that warm and fuzzy feeling from them at all. Business practices 1* Delivered product 4*

It's only gotten worse. Simply incredible. We've waited for Quantum scheduled service appointments…read morefor 16 hours - and counting. Our service was started 26 days ago - it's been out half of that time. Oh, wait - update: the service technician simply no-showed today. 4-hour service window ended at noon - he never came, nor called, nor texted. Three conversations with customer " support " were meaningless. Question of the day: is Quantum (AT&T) merely staggeringly incompetent ? Or they just don't give AF about their customers ? Or both?! Impossible to know!

There were 2 techies who were Knowledgeable and professional…read more They listened to our requests and positioned our cameras where we wanted to place. We are very pleased of their service.

In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!