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    Award Pools And Spas

    1.5 (8 reviews)
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    Lake Norman Pool & Spa - Statesville - Lake Norman Pool & Spa, Statesville, NC

    Lake Norman Pool & Spa - Statesville

    (14 reviews)

    SUMMARY: I was scheduled for an early, first-of-day service appointment; roughly 9:30AM. I called…read moreat 10:45 and 11:30; got an AI robot. No callback. At 2PM I called and connected w/Svc manager and let him know how terrible they'd been. Canceled the appointment, saying "If I want to be mistreated, get no technician and no callbacks, I'll call *you*." DETAILS: I've used Lake Norman Pool & Spa for service numerous times over the years. They haven't been perfect, but we were always able to correct and followup. This time was different. They're on their 3rd Service Mgr since we started with them, and frankly he's not great. Further, they're now using an AI agent/robot to handle calls. You *rarely* get a human. It's frustrating because she ("Sara") asks for every bit of info every time you call: phone, address, business/residential, and more. Then you get to speak your issue and hope she'll get it. VERY inhuman. Each time, she assured me a tech would call back with arrival time for my service call. Nope. For a first-of-day 9:30 appointment, I called at 10:45 (robot Sara), 11:30 (robot Sara), and then at 2PM to just cancel the appointment. I'd waited all morning, planned my errands for the afternoon, and wasn't going to waste an ENTIRE day for this nonsense. Luckily, I got the Svc Manager on my 2PM call, whose first response to me was a chuckle and, "Yeah, well Mondays are crazy." WHAT?! Like I'd brush it off and we'd share a laugh??!! I've talked with this guy in the past, and the vibe I get from him each time is casual, laid back, whatever. He needs to be on point, have answers, and exhibit good customer service. I told him how he'd wasted my day, how the AI agent 'Sara' had been a failure, and to cancel my appointment. I ended the call with, "If I want to be mistreated, waste a day, get no technician and no callbacks, I'll call *you*" and hung up. Honestly, I'd rather get voicemail and a human callback, or even just let it ring, than this half-baked attempt at cutting the workforce by using an inhuman AI agent. Lake Norman Pool & Spa is either understaffed, overbooked, or both, so beware. I give them 2 stars overall (credit for past performance), but ZERO stars for this encounter. Be better, guys.

    I've had this company for 3yrs and wouldn't recommend to anyone…read more Had them fix a jet in the jacuzzi they fixed the wrong one which was very obvious to anyone who turned it on which clearly the tech didn't. Then i had to have another tech come out because they didn't put the side panel correct. I Still have a broken jet. Last line today had been the green rim around my jacuzzi, I've had weekly service for 3 yrs by them. That's just a small bit. Let's talk about the pool. It took absolutely forever for them to order my liner, and when they said they ordered it, and I sent the money they still hadn't ordered it a month later. My pool liner took 2 months longer than expected. Then was leaking for 2 weeks before they figured it out, simple fix run a pressure test to find it but also instead of fixing the problem which was a skimmer let's just block it off and run my pool with one skimmer, at that point I just wanted to have to stop filling my pool back up. Now let's talk about communication, don't ever expect them to call you unless they don't have your card on file. They emailed me to clear that they could charge the card on file, I didn't respond since I am busy sometimes running my own business so imagine to my surprise when 3000$ two weeks in a row was taken out right before the first of the month. What I'm trying to say is this company clearly doesn't care about their clients, and I am very empathetic which is why it has taken me 3 years to leave a review and anytime someone asks me for a pool company I say go anywhere else but lake Norman pool and spa.

    Carolinas Pool Cleaning - We keep your pool clean!

    Carolinas Pool Cleaning

    (7 reviews)

    Plaza Midwood

    We have been waiting for over a year to get our salt generator installed that we paid for. Keep…read moregetting the "run around".

    This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

    Award Pools And Spas - poolcleaners - Updated September 2026

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