Cancel

    Open app

    Search

    Award Pools And Spas

    1.5 (8 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Award Pools And Spas

    Pool maintenance

    Award Pools And Spas Photos

    You might also consider

    Recommended Reviews - Award Pools And Spas

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    22 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J H.
    0
    6
    0

    7 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 0

    Ask the Community - Award Pools And Spas

    You might also consider

    Verify this business for free

    People searched for Pool Cleaners 166 times last month within 25 miles of this business.

    Verify this business

    Lake Norman Pool & Spa - Statesville - Lake Norman Pool & Spa, Statesville, NC

    Lake Norman Pool & Spa - Statesville

    (13 reviews)

    Jan and staff are kind and professional. They are always helpful! We have been going here for our…read morepool and grilling needs for years. Would recommend them to anyone.

    SUMMARY: I was scheduled for an early, first-of-day service appointment; roughly 9:30AM. I called…read moreat 10:45 and 11:30; got an AI robot. No callback. At 2PM I called and connected w/Svc manager and let him know how terrible they'd been. Canceled the appointment, saying "If I want to be mistreated, get no technician and no callbacks, I'll call *you*." DETAILS: I've used Lake Norman Pool & Spa for service numerous times over the years. They haven't been perfect, but we were always able to correct and followup. This time was different. They're on their 3rd Service Mgr since we started with them, and frankly he's not great. Further, they're now using an AI agent/robot to handle calls. You *rarely* get a human. It's frustrating because she ("Sara") asks for every bit of info every time you call: phone, address, business/residential, and more. Then you get to speak your issue and hope she'll get it. VERY inhuman. Each time, she assured me a tech would call back with arrival time for my service call. Nope. For a first-of-day 9:30 appointment, I called at 10:45 (robot Sara), 11:30 (robot Sara), and then at 2PM to just cancel the appointment. I'd waited all morning, planned my errands for the afternoon, and wasn't going to waste an ENTIRE day for this nonsense. Luckily, I got the Svc Manager on my 2PM call, whose first response to me was a chuckle and, "Yeah, well Mondays are crazy." WHAT?! Like I'd brush it off and we'd share a laugh??!! I've talked with this guy in the past, and the vibe I get from him each time is casual, laid back, whatever. He needs to be on point, have answers, and exhibit good customer service. I told him how he'd wasted my day, how the AI agent 'Sara' had been a failure, and to cancel my appointment. I ended the call with, "If I want to be mistreated, waste a day, get no technician and no callbacks, I'll call *you*" and hung up. Honestly, I'd rather get voicemail and a human callback, or even just let it ring, than this half-baked attempt at cutting the workforce by using an inhuman AI agent. Lake Norman Pool & Spa is either understaffed, overbooked, or both, so beware. I give them 2 stars overall (credit for past performance), but ZERO stars for this encounter. Be better, guys.

    Carolinas Pool Cleaning - We keep your pool clean!

    Carolinas Pool Cleaning

    (6 reviews)

    Plaza Midwood

    This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

    Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

    Award Pools And Spas - poolcleaners - Updated June 2026

    Loading...
    Loading...
    Loading...