We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

From the owner: Dear valued customer,…read more I am a CPO-certified pool operator committed to delivering exceptional customer service through open communication and reliability. I provide a variety of services, including regular pool cleaning, chemistry adjustments, equipment repairs or replacements, pool inspections, seasonal pool opening and closing, green-to-clean treatments, and more. Whether you require weekly maintenance or repairs for your pool and spa equipment, I am here to help. Thank you for considering my services.

These guys are absolutely perfect for the hot tub world. I have used them twice and Javier had been…read morethe tech that comes out and is honest and very knowledgeable. I will go nowhere else and if they move I will sell my hot tub. . Okay, maybe that is drastic but for real. Aqua Doc is where any pool, hot tub, backyard waterfall, or the pond with the fish in it owners need to go.

Aqua Doc has repaired my hot tub 2 times in the last 3 years. Both times the owner has gone out of…read morehis way to help me. I would recommend this company to anyone who needs repairs. The service, courtesy and quality of the repair is outstanding. I give you a 5 star rating.

Jan and staff are kind and professional. They are always helpful! We have been going here for our…read morepool and grilling needs for years. Would recommend them to anyone.

SUMMARY: I was scheduled for an early, first-of-day service appointment; roughly 9:30AM. I called…read moreat 10:45 and 11:30; got an AI robot. No callback. At 2PM I called and connected w/Svc manager and let him know how terrible they'd been. Canceled the appointment, saying "If I want to be mistreated, get no technician and no callbacks, I'll call *you*." DETAILS: I've used Lake Norman Pool & Spa for service numerous times over the years. They haven't been perfect, but we were always able to correct and followup. This time was different. They're on their 3rd Service Mgr since we started with them, and frankly he's not great. Further, they're now using an AI agent/robot to handle calls. You *rarely* get a human. It's frustrating because she ("Sara") asks for every bit of info every time you call: phone, address, business/residential, and more. Then you get to speak your issue and hope she'll get it. VERY inhuman. Each time, she assured me a tech would call back with arrival time for my service call. Nope. For a first-of-day 9:30 appointment, I called at 10:45 (robot Sara), 11:30 (robot Sara), and then at 2PM to just cancel the appointment. I'd waited all morning, planned my errands for the afternoon, and wasn't going to waste an ENTIRE day for this nonsense. Luckily, I got the Svc Manager on my 2PM call, whose first response to me was a chuckle and, "Yeah, well Mondays are crazy." WHAT?! Like I'd brush it off and we'd share a laugh??!! I've talked with this guy in the past, and the vibe I get from him each time is casual, laid back, whatever. He needs to be on point, have answers, and exhibit good customer service. I told him how he'd wasted my day, how the AI agent 'Sara' had been a failure, and to cancel my appointment. I ended the call with, "If I want to be mistreated, waste a day, get no technician and no callbacks, I'll call *you*" and hung up. Honestly, I'd rather get voicemail and a human callback, or even just let it ring, than this half-baked attempt at cutting the workforce by using an inhuman AI agent. Lake Norman Pool & Spa is either understaffed, overbooked, or both, so beware. I give them 2 stars overall (credit for past performance), but ZERO stars for this encounter. Be better, guys.

I want to tell you what an awesome experience I had with Paradise the owner, Ray. We purchased a…read morehot tub and the wrong tub was sent from the manufacturer, through no fault of Paradise. It leaked and had only one pump. The tub we had ordered had two pumps. The manufacturer put the wrong model number on the tub. They didn't want to take responsibility. After weeks of waiting, we decided we didn't want their brand. Ray worked with us and we ordered a different tub. It was going to take several more weeks for the company they use to install the tub. Ray said that he would bring the tub and install it for us. He came 2 days later in the cold. I really appreciate the way he took care of us. I would recommend Paradise if anyone is looking to buy a hot tub. Great job Ray and Staff!

I can not say enough great things about Paradise Pools & Spas. Ray, the owner is very dedicated to…read moreguaranteed customer satisfaction. Everything with both our 33 foot pool and brand new Wellis Hercules Spa has been wonderful. The grading, Delivery, set up just everything, all the people were super nice. We loved our pool so much we just had to get the spa too. We will be purchasing and further necessities through the company as well. Cheers friends & choose paradise, for sure!

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

We were losing water and needed a repair. We called around for some quotes but we always end up…read moreback at Hydra. Not just because we bought our pool and hot tub from Hydra, but because they consistently have the best service. Mike, their service technician, responded quickly to our concern. He came out and was on time. Unfortunately, that morning, an animal decided to go for a swim and didn't make it out alive. Due to this, we had to reschedule and Mike made it a priority to get back over ASAP - once we shocked the pool! He came again, on time and prepared and fixed the pool. Right in time for the last day of school! Thank you Hydra - Thank you Mike

Mike Wilson was amazing! Very communicative, efficient, and friendly. I just moved into a new house…read moreand he helped give me clear direction on the state of my hot tub.

Steve & Preston are excellent to work with. We live on Hyco lake and had a hard time finding anyone…read moreto come out here and service our hot tub. Steve was prompt to respond and get us on their schedule. He and Preston were very knowledgeable and friendly and quickly diagnosed and repaired our heating element with same day service and reasonable pricing. We were even able to order a replacement hot tub cover through them. They also offered regular water testing and treatment services. Highly recommend River City Spa.

Great service and great people... highly recommend. Covers central NC and southern Virginia.read more

Weekly service was prompt pool water always crystal clear. Work always done to completion. Very…read moresatisfied

Mountain View Pool n Spa are very knowledgeable on the proper care and maintenance of equipment…read more They are quick to respond and a pleasure to work with. Highly recommend!