Sold me a vehicle stating it had no issues. After a month I am now faced with almost 20,000 to…read morereplace the entire engine. They will rip you off and claim they didn't know about any issues.

This place is great. Tony and Frida were insanely helpful; as was the original owner. Car buying…read morefor me is a personally stressful experience and they made it very easy, happy with my vehicle.

We decided to sell our Honda Accord Hybrid and needed George and Stephen to come to our house. They…read morewere very friendly and thorough. Stephen took time to inspect the car. We knew it wasn't in perfect shape but he pointed the issues out without making us feel bad about it. George was so nice and patient with us. We don't have a lot of experience with selling cars to dealerships and he took the time to make sure we understood everything. Just nice guys in general. We still prefer Hondas but we also prefer buying used cars. We plan to keep george in mind for our next used Honda.

Buyer beware!!!! Do not buy a vehicle (yes even new vehicles) here unless you want to be back every…read moreother month to get it serviced. Even then, service will be sub par at best. Service advisor Bart is incredibly disrespectful and not only lacks basic customer service skills which can honestly be said about that whole dealership but lacks the skills to simply be polite. If you call requesting to speak to the general manager to discuss a resolution because you have been without a vehicle for a month and NEVER offered a loaner car, reception will believe they know best and not put you in contact with the GM and instead transfer you to your incompetent service advisor who has been avoids calls and refusing to providing updates. If you get contacted by a customer resolution manager by the name Samantha avoid working with her at all costs. She is neither knowledgeable nor helpful. If you miss her call you are out of luck because she won't answer yours. She did not provide any support and did not provide a resolution. Biggest waste of time and money, was a loyal GMC customer for decades. My family and I will never purchase from them ever again thanks to this awful dealership.

I had the pleasure of experiencing the unique business model at Friendly Motors Group, where the…read moreprocess goes something like this: Step 1: Get a customer excited about a car Step 2: Have them fill out a credit application & promise results by the next day Step 3: I call and text the next day & they tell me they don't have time to review my application, because they're busy showing the car to other potential buyers Which is interesting, because I always thought the point of a credit application was to move the customer forward in the car buying process. But maybe I misunderstood. Maybe it's less of a sales process and more of a reality TV competition: apply now, and whoever walks in next might win your car. Also, quick note: if you're going to collect someone's personal financial information, the bare minimum expectation is professionalism and follow-through--not a live-action game of "whoever gets here next wins." The name Friendly Motors Group is honestly the most impressive part of the experience. Bold branding choice. 10/10 for irony. 0/10 for business acumen. If this is how they handle a sale before money is exchanged, I'd hate to see how issues are handled after they have your money.

I went in knowing what I was looking for. They were super helpful and willing to work with me on my…read morequestionable credit. In, out and done in a couple of hours, and I have a nice new (to me) car. Thanks to all the staff who made car buying enjoyable.

I brought my Lexus in for her required mileage maintenance for the first time at this location. I…read moreimmediately liked my service advisor and was checked in easily. I decided to wait for my vehicle and was disappointed that I was not given an estimate of when the car would be ready. I've had other makes of cars, and those dealers always provided that. When my vehicle was ready, my advisor came to me and let me know that nothing was found, and provided the extra information I had requested at check in. I received a text that allowed me to sign my invoice, but I was also sent to the counter, where an invoice was presented, so I had that option too. Lexus has a coffee shop for customers, and here's where this review loses stars. The employee working was cold and unfriendly. She wouldn't smile. She wouldn't engage with anyone. When no customer was at the counter, she stood around, looking unhappy. When I got in line for a second time to get a refill she made me feel like I was bothering her. This is not the Lexus service I expected. On top of that, while I was in line that second time, an employee came in through the back of the café area and asked about getting food, asking about the last muffin in the case. She said he could have it and take it. So, he did. There were four of us in line. What if one of the customers in line wanted it? Overall, this is not Lexus level service.

It's been a couple of years since my last review. It seems as though some things have changed such…read moreas the Penske acquisition, and the fact that coincidentally there's lots of one star reviews in the last year or two. The complaints stem from both the sales and service aspects. You may wish to scroll through all the one star reviews so as to avoid any possible pitfalls yourself. As for me, I've not had any problems and I usually have a list of things I would like addressed upon arrival as far as maintenance goes. One thing I noticed that's new is that when you check in it's likely you'll get a call from the sales department asking if you wish to have your car appraised to sell to them (I did). To be honest, I wouldn't buy a new Lexus today with all those small four-cylinder turbo engines and the new spyware cameras that watch you driving. I love my 2010 ES 350 and I wish they still made them like this. I'd definitely buy another one. My visit consisted of a 30 point inspection, drain and fill transmission service and serpentine belt inspection. I did ask to see a sample of the tranny fluid to see how dark it was since the car comes with no dipstick, but they forgot my request. They did run into a problem with the drain plug being stripped from the previous tranny shop so they had to get one from the Toyota location which added an extra hour and a half to my wait. Altogether the inspection and trans service set me back $532. It would've been nice if the inspection included a diagnostic scan to check for any codes. Overall, everything went well, and Harold my advisor was very attentive. You'll pay a little more here than the average shop, but at least you get the right parts and fluids. I'll be back when I need something else fixed.

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

I am deeply disappointed in how Lamborghini Austin handled my situation. I paid $10,000 to a sales…read morerepresentative with the understanding that this money was required to secure priority placement on the Huracán allocation list and improve my chances of receiving a car. I was later informed that this money was treated as a "bonus" to help secure the allocation, and that it did not actually go toward the vehicle itself. Whether that money was kept personally or internally, it was never applied to a car purchase as represented. After waiting nearly a year and a half with little to no meaningful communication, I was eventually told that allocations were closed. At that point, I was only refunded $1,000 that had been applied toward the actual vehicle, while the remaining situation surrounding the original $10,000 raised serious concerns. To make matters worse, instead of properly resolving the issue, I was then pushed toward buying two used cars as a way to "make up" for what happened. That was never the agreement. I ultimately took my business elsewhere and purchased a Ferrari instead. This wasn't about the money -- it was about principle, transparency, and ethics. The way this was handled felt manipulative and misleading, and I would never do business with this dealership again, even if they offered me a car for free.

Great place. Came a few minutes after closing and Sam was so accommodating in letting us look at a…read morefew vehicles. Location has plenty of parking up front and they have some great models to choose from. Visit and speak with Sam - he's great and will take care of you.

chris M. and Anthony were incredibly helpful and made the wntire process easy and comfortable. we…read moreare happy with our purchase. loved their selection of vehicles as well. will refer others when the need arises.

I want to share my experience so other consumers are aware and can protect themselves…read more On January 23, 2026 I took possession of a vehicle from this dealership after placing a $2,100 down payment while financing was being finalized. When the bank did not approve the loan, I returned the vehicle on February 4, 2026 as instructed. I was told my down payment would be refunded minus the mileage I used. However, the dealership claimed I drove over 1,000 miles and deducted that amount from my refund. I have timestamped photo evidence showing the odometer reading 74,182 miles at the time I left the dealership. When I returned the vehicle, it showed only about 300 miles driven. The documentation the dealership provided to justify their numbers was a state inspection dated December 27, 2025. I didn't even step foot on their lot to look at vehicles until January 19th. They also deducted a $150 detailing fee even though the vehicle was not clean when I picked it up and had liquid leaking inside the car. I was told to return to the dealership for a detailing but it never happened before returning the vehicle. After weeks of trying to resolve this directly, the dealership said they mailed my refund check. When it arrived, the check had the wrong name, was misspelled, and was not dated, so the bank refused to accept it. I am still attempting to resolve this situation and have filed a formal complaint with the BBB. I recommend that anyone doing business here take photos of the odometer and keep copies of all paperwork.

Seven years passed from my initial review…read more I have to say, it was a pleasant surprise. Few phone calls I had to make, service picked up fast, responses were reasonably knowledgeable. Made an appointment, came in, the staff was fast, friendly and accomodating, maybe with an exception of a lady by the service counter. Service adviser Kavin was right on, stayed in touch, communicated well, and got me in and out really fast. By the way - in the coffee shop barista was tight on, made me a bone dry cappuccino just right. One negative comment - sales people promise you the world, but when a sales manager comes in, you quickly realize that you just wasted an hour of your time listening to unrealistic bullshit. Never understood that - do they really think I will come back after an experience like that? All-n-all I would recommend the service department, it is definitely an improvement. Sales - I'd go somewhere else.

I had a very disappointing experience with this dealership. Less than a week ago, I visited in…read moreperson and was given an offer on my vehicle, but they refused to provide it in writing. When a dealership won't stand behind its own offer on paper, it raises serious concerns about transparency and professionalism. The lack of consistency and communication made the entire process feel like a waste of time. Buying or selling a vehicle should be straightforward and honest, and unfortunately that wasn't my experience here. I would recommend getting every offer in writing before making any decisions. Based on my experience, I won't be doing business with this dealership again.