I am deeply disappointed with the performance of the staff. Yesterday, the receptionist contacted me to arrive earlier than usual for my regular cleaning. I informed her that I would call her back to confirm, so I decided to leave early to ensure my punctuality. I arrived at the location at 12:40 pm (with an appointment at 1 pm), but I was not called to begin cleaning until 1:28 pm. I informed them that I had another appointment at 2 pm at a different location, but it seemed as though they were not concerned about this inconvenience and simply filled in the time to maximize their revenue. When I finally entered the premises with the hygienist, it was not the individual I had requested for cleaning. While he appeared to be a pleasant person, I informed him that I needed to leave, and he rescheduled my appointment for next week. However, I attempted to contact the manager to discuss compensation for the time I had spent there, but she was unavailable for the day. I am awaiting her call so that we can resolve this matter. I anticipate that I will not be returning to this establishment in the future. One additional aspect that exacerbated my frustration was that other individuals arrived after me and were scheduled to have their cleaning done at 1 pm. read more