My gold chain came apart and Joseph repaired the clasp perfectly. Always friendly great service…read more Thanks Joseph!

Really really nice people. I went in the other day and I was very impressed with the owner and he…read moretook care of me nicely and I will definitely buy more here. What a wonderful place and they've been in business for over 29 years.

Need a quick sizing of my new watch bracelet and they did a great job quickly and very reasonably…read morepriced

I went in with 125 plus troy ounces of sterling misc flatware to sell! The owner sorted each piece…read moreout to confirm whether or not it was .925 sterling! He did find a few pieces that were .70 wt. sterling ! I had researched the melt value that morning and knew approximately what I should have been offered ! What a JOKE OF AN OFFER!!!! Not even a third of the melt down value. Do not waste your time selling sterling of any type unless you want to get ripped off!!! Left their and went to a Buyer in Chamblee and was offered 75% of the silver market melt down value at the time!

Went for a second time to sell another piece of jewelry and Adam and Yuri were of great assistance…read more Adam had EXCEPTIONAL customer service and Yuri gave me great price

Hands down the best jewelry experience I've ever had. The staff was professional, honest, and very…read moreknowledgeable. They explained the entire process, answered all my questions, and offered a fair and transparent price. Customer service was outstanding and I felt comfortable the entire time. Highly recommend!

I never wanted diamonds until I loved to atlanta. I had been shopping around for jewelers for a few…read moreweeks and i felt like being a girl i was being over charged. Buying jewelry is worse than shopping for cars. A friend suggested ice box so i stopped in. I stopped into to look at a gold chain. Melissa helped me. Melissa asked lots of questions and really really built rapport. Based on the questions she asked she suggested some other chains. It's like she was in my head cause she picked out a perfect 7 pointer diamond chain that i just fell in love with as soon as i saw it. Overall i will give icebox 5 stars because they not only give you an amazing experience by offering water, soda, Capri Suns. But they assign everyone with a jeweler and that really helps personalize your experience. I have very busy days, and i can just text Melissa, and ask for anything I'm looking for and she makes it happen! I stop by pick up what i need and get back to my busy day. She's helped me with gifts for my sister and boyfriend. I'm giving ice box 5 stars but I'm really giving Melissa 5 stars. Everytime i shop with icebox she continues to wow me. Providing excellent customer service , patient, and very knowledgeable about jewelry. There's nothing i asked her for that she couldn't make happen. 10 stars !! I think it's super cool that they clean all jewelry purchased from them for free. They also have fixed my clasp on my chain because i didn't know i was taking it off wrong. I was also told that if i trade in my chain to purchase a new piece or upgrade the amount i paid go towards my next purchase. Super cool! Because I've been thinking of upgrading. All purchases come boxed pretty in an icebox box with a light, cleaner, and a towelette. Love love love the experience of shopping at ice box.

Either utterly incompetent or dishonest - you decide: Advertised a desirable watch at a price 30%…read morelower than the competition so I bought it online and paid in full. The acknowledgement said that it was being custom manufactured and would be 4 to 6 weeks. It was a Swiss Cartier. I queried this and they didn't respond for a week plus and finally got a response saying that someone had had a death in the family. Then I got a bait and switch message trying to get me to take a less desirable product Which I declined. Then several weeks later, I got a message saying they couldn't source the product. So the business model is lie, get money, and then see if you can go out and get something cheap for cash with the money to give to the buyer. I'm currently waiting for a refund. I will update this depending on whether I get it or not. If I don't get a refund fast I'll be calling the Atlanta police.

It's has been almost a year since I have paid a visit. I begin dealing with A L when they were…read morelocated in midtown Atlanta. I once took a friend. She was pleased and unexpectedly surprised of the valuation of her bounty. I was equally surprised to be rewarded with a referral bonus. I have visited the Chamblee location on several occasions. Their customer service never waivers - always excellent! A bit of trivia: I don't remember the year - they were still in midtown Atlanta - under another name, gold prices were breaking records. I paid a visit with some sterling silver. A couple of days later, the team was being interviewed and airing on ABCs World News Tonight. A few days a the airing, I paid another visit. The line of people were wrapped around their parking lot. Still, their excellent customer service was steadfast. I will continue to take my business to them, as well as referrals. Much respect. YD

I've used Alex Lexington to sell unwanted/broken jewelry a few times. And I've always been pleased…read more It's a very straightforward process. He shows me the metal composition of what I bring him and whether they will buy it. They weigh everything in front of you which makes me feel good about the transactions They do not take silver plated jewelry or serving pieces/trays, etc. example-I was told a bracelet was 925 sliver, but it was not & therefore he wouldn't buy it. They pay you on the spot. you leave, you have a check. If going there, make an appointment. I recommend them.

Very fair prices on my bullion gold. Zero hassle and quick process. I highly recommendread more

I was very satisfied with my first experience. But the 2nd time I went, Amy had my silver charm…read morebracelet, a marine corp ring, and my daughter's gold baptism cross on the felt tray for purchasing. I went to my car to get my drivers license and when I came back in, the little cross was gone. I didn't realize it until I got home and couldn't find the cross. I've tried several times to get in touch with Amy to no avail. I asked her partner to have her call me and explained to him what happened. She has never returned my call. I just want to figure out what happened to my daughter's cross.

Absolute amazing staff, absolute professionalism ...do not hesitate to work with this organization!read more

I cannot think thank this business enough for the kind and quick assistance with a necklace…read more Professiona service, above and beyond , which is rare these days It's always nice to have a neighborhood store with personable owners and representatives. Security was also appreciated! It is a good reflection of the company when people are friendly and helpful.

I highly recommend webuygolddiamondswatches. Bought a watch I have always wanted from him. He went…read moreto great lengths to make sure I was as comfortable as possible buying the watch from him. He even went as far as taking photos with a loupe to make sure he accurately presented the watch to me. Never bought anything this expensive on eBay but this he made sure this was a fantastic experience. Highly recommend and will definitely buy again from him. He also replies quick and promptly.

Really awesome service, the owner was very friendly and nice he was very reasonable with the amount…read moreand also very knowledgeable on gold prices and changes.