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    Sertoma's Second Time Around Shop

    3.0 (2 reviews)
    Open 9:30 am - 3:30 pm

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    5 years ago

    Helpful 6
    Thanks 0
    Love this 4
    Oh no 0

    13 years ago

    Helpful 2
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    Goodwill Industries of North Florida

    Goodwill Industries of North Florida

    2.4
    (28 reviews)

    As a homeless veteran who recently found housing, I came to this Goodwill hoping to find a few…read moreaffordable items to help set up my place. I had read a lot of negative reviews beforehand but decided to give it a chance anyway. Unfortunately, my experience lived up to those reviews. I encountered multiple rude employees. When I asked a male employee for help, he dismissed me by saying, "I'm busy." At the register, an older white female employee who identified herself as a manager was extremely unprofessional. When I asked for her name, she refused to give it and walked away mid-conversation. She told me that lowering the price would be "taking money away from those who need it," while laughing and chuckling as if this were not a professional work environment. I tried to explain that Goodwill is a nonprofit and that the items are donated to help people in need, but she seemed unwilling or unable to understand that perspective. She refused to adjust the price on donated, used items that were already overpriced. Overall, this was a very disappointing experience, especially for someone who genuinely needed affordable household items. I won't be returning, and I hope management takes customer service and professionalism more seriously--especially when serving vulnerable members of the community.

    The girl over charged me ,so I spoke to a Manager and she said they don't give refunds, but I lived…read morein St Augustine since 1991 and the old goodwill on us south was cheaper, but after they moved it is too expensive, clothes stained and very worn out, they need an electrician to make sure electric stuff works, due to no refund policy. It was my first time going to this new store, but not returning my money because of the girl talking to the other cashier, she rang up items twice, the Manager even said she identifies herself as a male, what in the hell has that do to her mistakes? I will never go there again. Nothing is organized as small, medium, Large or extra large,plus the shoe's are the same way, it takes hours to shop in an unorganized store with stupid rules and managers telling customers about identity like the girl identified as a male, managers should never speak private information about there worker's. Shoes were dirty and expensive, Goodwill was to help poor people, not Rich people. Very disappointed

    SAFE Pet Rescue

    SAFE Pet Rescue

    2.7
    (16 reviews)

    we are so grateful too Safe for keeping our dog Chance safe for one whole year until we adopted…read morehim. Sometimes it takes a while to find the right family. Not sure how anybody could criticize a voluntary organization that works so hard at rescuing and placing wayward Dogs and does such wonderful things for animals. They have a thrift store where you can find wonderful treasures and a great place to give back to. Chancey has been living with us now for three years and he is thriving! There is not a day that goes by where I am not grateful to Safe for giving chance a chance at the pursuit of happiness. Thank you SAFE you are doing an outstanding job! The founder is looking down from heaven and most Proud of you all. God bless Safe and keep up the great work!

    While vacationing, we wanted to take out a shelter pup for a day. We ended up there about noon on a…read moreSunday and after accidentally walking into the cattery looking for an employee, we back tracked to where the pups were and ran into Shelby, whom was happy to let us walk though to choose a pup! Shelby helped us choose Hero/Edelman and got him outfitted for an adventure! We were able to keep him out a bit past their posted hours and chat with Shelby upon his return. We sent her photos and a quick bio - within a day, he was posted on their FB! We returned twice more within the week - taking out sweet Bacon for an adventure and Hero again right before he got adopted! The employees very clearly care so much about their animals and know their personalities very well! Both Hero and Bacon were very clean and very soft (seriously what do they give these pups to make their coats so lovely! Haha) and happy for a day out. The pup yard was clean. This is a wonderful place and I wanted to come to share our experience. We will be back to walk a dog next time in town. Thank you SAFE!

    Sertoma's Second Time Around Shop - thrift_stores - Updated August 2026

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