I went to get my COVID test here (asymptomatic - just precautionary for travel purposes) and I had…read morea fairly pleasant experience. 1) You have to make an appointment beforehand to schedule a "screening." During the screening, a nurse calls to ask some basic questions. Then, another nurse calls and asks you to schedule a drive-by test. She tells you how it will work and what time to arrive. 2) The toughest part about the test was finding the place! To find this on the GPS, type in 3620 Pawtucket Ave, East Providence, RI. Otherwise, you will be zooming past it and not know where to park. 3) I spent maybe seven minutes waiting behind two other cars. A woman greeted me and had me show her my driver's license. I then drove up to the tent. There were two people in gloves and N95's. They gave me a pamphlet and made a few jokes. They seemed pretty perky for people administering tests. She told me that they would be "tickling my brain for a couple seconds." I appreciated the humor. 4) The swab was tiny. Probably the width of two hairs. It was in and out of my nose in two seconds. Not very painful, but slightly uncomfortable. They put the swab in a plastic bag and told me that they would call me in 3-5 days. Overall, a good experience. I was nervous going in, but the staff made me feel comfortable and didn't treat me like I was some kind of infectious monster. My insurance covered it, so it was free for me with no copays! I'll definitely go back if I feel like I need a test again.

I found this group of physicians after my husband sat in our PCP's office a year ago waiting to be…read moreseen. He finally gave up and went to the emergi center who, after giving him a check up, etc., put him in an ambulance and sent him to RIH with pneumonia!!!! I was due for a checkup Jan 2015, and I found this group, 12 minutes from my home in Cranston. I called on Monday morning at 8:00 and I had an appointment scheduled for that afternoon. Twice since then I have had an "emergency" --horrific cough, and sciatica. Both times I have been seen that day with 1/2 hour the most I had to wait. I have seen my PCP 4 times and the two occasions where I needed to see someone that day, I saw two different Docs and they have ALL been wonderful. They are all women and they all do family practice. OBGYN, Pediatrics, and adults. Try them----you'll LOVE them!!!!!

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

Do not go here. I left the practice at 18 when I was able to make my own medical decisions. Issues…read moreincluded miss diagnosing and belittling my wrist pain which was actually moderate carpal tunnel and trauma from sports, wait times over an hour, and one time cancelling my appointment but not telling me until after I had got to their office. My mother unfortunately is still a patient there. They did not tell her she had cancer- she found out over two weeks after Dr Kerzer got the results by a separate doctor outside the practice she had happened to go see. She had a biopsy done on Monday and is currently in pain. When we called the office we had to speak to the on call doctor. After a 2 hour wait he called, said he doesn't know the specifics of her case and won't prescribe anything to her, and she should wait till Tuesday when Dr Kerzer is back in the office or go to the emergency room. Do yourself a favor and avoid this place at all costs.

I love my Dr, Dr. Salisbury. I've been going to him since I was a teen, and I've always enjoyed my…read morevisit. However, dealing with the nurses has been a joke, almost everytime I call to make the appointment.

I am fortunate to have Dr Diaz De Villavilla as my primary care doctor…read more He is very responsive, caring, and listens to your concerns. I am very satisfied with his support and highly recommend him.

I visited the Dermatology office and had a fantastic visit…read more My PCP noticed Sun exposure "spots" that looked like they could be potentially dangerous. So I was nervous & anxious...... Meghan King removed some suspicious skin spots that were suspect and was pain free . She was extremely knowledgeable and patient as she explained all my questions/concerns and explored during a full exam. Giving smart tips on healthy skin care as you age.

Great admission staff knowledgeable efficient triage staff…read moreDr V. Is not only professional and experienced but truly cares about patients. I've been his patient since hir practice opened and haven't met a PA or doctor who practiced there who ever disappointed Truly blessed to find such good care in these trying times

Ridiculous wait time of three hours. Promised 45 minutes to 1 hour wait. Inquired about the long…read morewait and was told the "doctors" were at lunch. Poor time management and communication with patients. Not impressed, not recommended, and will never return.

Dr. Hance is the best. They do not make docs like him anymore. He gets to know you, goes out of his…read moreway to find answers/help, and spends his time making sure you have a quality appointment-not the rushed in/out revolving door of most places. I've tried finding other primary's out of convenience of location and drive time and the quality is just not the same. It is worth the wait and drive to be seen. The staff are very nice, although I will say I didn't appreciate a comment about state medical recipients last time I was there considering the girl at the desk didn't know all the patients could hear her. Believe it or not, not everyone on state medical is a scumbag. Some have disabilities, pay for out of pocket care, and some even work! Highly inappropriate, but in no way a reflection of the other staff that room you or practitioners.

Pros: Convenient location…read moreDr Hance is cool - familiar with his patients, good bedside manner Dr's aid - nice and helpful Accept different insurance companies Accurate Diagnosis Cons: Wait time- FOREVER Office workers- not so friendly Could use better follow up If you are sick and need last minute care there's no guarantee that they can get you in, sometimes I get in and sometimes I need to go the walk in.

Great staff. Appropriate wait time for number of patients. Dr. Beaupre is caring and…read morecompassionate. They were a big help with a medication issue for my 98 year old mom. I will be back whenever I need an urgent care provider.

Dr Beaupre is a great doctor! thorough and he listens and always calls you with results and refills…read morescripts promptly. The staff is friendly and you can get xrays and bloodwork done right at the office and not have to travel all over to get things done. Always accommodating to schedules and Dr. Nadeau is great too!