Ann Marie was one of the most unprofessional and ineffective real estate agents I've ever dealt…read morewith. She wasted months of my time with constant delays, poor communication, missed follow-through, and a complete lack of urgency or reliability. Nothing ever moved forward, and I eventually had to walk away just to stop the headaches. I can't speak for West USA Realty as a whole, but if Ann Marie is any indication of the standard they're willing to accept, I would strongly advise people to stay far away. My experience with her was overwhelmingly negative, and I wouldn't recommend working with her or trusting her to handle something as important as your housing situation.

First time homebuyer and was excited to move into a home with my girlfriend after getting out of…read morethe army. Realtor lied to me about condition and age of home appliances, did not talk to my mortgage lender leading to him being left in the dark through the whole process prolonging the buy, talked me out of getting necessary inspections (that would've shown about 20,000 in necessary repairs to get the home in a livable condition),, altered my signature and backdated legal documents. When I brought this up with the company, with proof of forging legal documents I was told "too bad you can't turn back time" and that unless I had money for a lawyer they were going to do anything about it.

Garrett played a key role in helping us purchase our first home. Throughout the process, Garrett…read morekept us informed with market updates, promptly shared new listings, and arranged virtual tours whenever we couldn't be there in person. When we finally found the right home, we faced strong competition from other buyers. Garrett remained proactive, strategic, and dedicated every step of the way, ultimately helping us secure the contact. We couldn't have asked for a better guide through our first home-buying journey.

Garrett was instrumental in helping us purchase our first home. Since I was relocating from…read moreCalifornia, I had to search for houses in Arizona while still living out of state. Garrett kept me updated with market insights and new listings, and he even arranged video tours when I couldn't travel. We eventually found the perfect home, and despite heavy competition, Garrett stayed persistent and made sure we secured the contract.

We signed a contract to sell our house to Sean Smith, Luke Careccia from the Thrivere Team who is a…read morepart of the My Home Group. Sean walked the property with my agent and he was told everything that was needed to be done to the house. The offer was for selling "As is", no repairs and no cleaning with us allowed to stay in our house for 30 days after closing and a 1 day inspection period. Sean could not have been nicer and more accommodating. Them last Friday comes and Sean said we need to drop their offer price $25K because he said that he did not know what everything costs and it would take more money to fix up. After several days of going back and forth and telling him we signed a contract and he walked the property and he was told what the issues were in the house and we were expecting to close on December 29th. Sean kept saying I am doing everything I can to make this work, blah, blah, blah. He said he sent over the inspection report on December 12th but we never received it. I asked him to forward that email to see the timestamp. He never sent it. The title company said he needed to send by December 11th but he said he sent on December 12th. We scheduled for him to come over Monday night to see according to him "where we can cut some corners and save some money." He never showed, did not answer and texts or phone calls and never apologized for blowing us off. Then yesterday after telling them we were not going to sign the cancelation addendum they sent and we expected to close on December 29th or give us the earnest money, Luke sent an email to myself and the title company saying they were canceling the contract, said to send their earnest money back to them. The reason they used was that we did not disclose on the Disclosure Form that there were cracks in the foundation. I did put on the form that their were cracks in the flooring but I do not know how they know there are cracks in the foundation, as Sean was only in our house the one time to walk the property initially. Bottom line is that Sean and Luke are very dishonest and has put us in a very bad situation as we are supposed to close on our new house on December 29th as well. I know this does not represent all who work under the My Home Group umbrella but they only ones that are getting screwed is us. Do not use the Thrivere Team.

False advertising... well, technically not. False…read moreadvertising because a rep. of My Home Group made the claim. Not false advertising because we did not deal with Doug Hopkins personally. Doug Hopkins says on the radio "Some guys will lowball you at the last minute, I will never do that"... "Doug Hopkins with My Home Group" Our deal with My Home Group had the person try to cut $15.000 off the agreed price after we signed our part of the deal. We weren't desperate so we said, no, not happening. After some "maneuvering" the My Home Group guy did the deal at the agreed to price. I did not pursue the false advertising issue because I didn't deal with Mr. Hopkins and "my" realtor is a friend of the family.

I came to Yelp to find a great agent and glad I did because we found Tiff after trusting the many…read morereviews. So here is a review based on someone who used the reviews. My wife and I were looking to buy a rental property from out of state and Tiffany was prompt in getting back to me (always a great first start), we chatted with a couple agents but Tiff was easy to talk to and had a few strategies we liked out of the gate. And she was an ASU grad so bonus points! We narrowed in on a budget, cities, and showing strategy (we bought sight unseen due to how competitive it is right now so coming to view each property didnt make sense) so virtual tours were key. We put trust in her to look at the house, point out any red flags and give offer advise. She even talked us away from one house we wanted to offer on which is good in my opinion, that's why you hire someone with industry experience, so we really appreciated that it wasn't just ablut closing a deal. We had specific requirements so after looking for about a month, she ended up finding us a beautiful house in Tempe before it hit the market and negotiated with the seller to work out a deal. We 100% would not have got that house if it wasn't for her and may still be looking today. We're very happy, and finally met her in person on inspection day. We've since closed on the house and once we're in the market again she will be my first call. Joe and Lauryn P.s. the rest of her team is great to work with too, we met Tracy and Bridget. Keep up the great work!

We're originally from The Upper West Coast, and we've been wanting to buy a 2nd home in (Paradise…read moreValley or Northern Scottsdale) Arizona for a while now. We've decided to go with Tiffany Carlson-Richison Realty One Group who came highly recommended to us by our trusted Arizonian friends & we couldn't have asked for a better home-buying experience: We're definitely looking forward to calling Arizona "Our Home Away From Home" soon.

We had a really disappointing experience with Provident Partners. We applied for a rental property…read moreat 637 E Indian Wells Pl in Chandler, AZ on May 26, 2025, and paid the application fee as instructed. The very next day, they asked us to submit another application for my husband--which we also did, paying a second fee. We followed up multiple times over the next several days with no real updates. Then, on June 2, they finally told us the owners decided not to rent the property anymore--and that they would not be refunding our application fees. The worst part? The home had already been listed for 18 days when we applied, and at no point did they mention that the rental was uncertain or pending a decision from the owner. It feels like a bait-and-switch designed to collect application fees from multiple people for a property that may never have been available. Very unprofessional and frustrating. Would not recommend.

Adam Burgus went above and beyond to help us. He worked with our schedule to meet us for tours and…read moreanswered every question we had. I was truly amazed that he responded to every question and provided options every step of the way! Thank you Adam, you stand out from the majority of realtors with your helpfulness and kindness!!

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

There was truly no question when my husband & I decided to pull the trigger and purchase a second…read morehome- Clementi Real Estate Consultants & moreover , Len , was our absolute, hands down first and only choice. We had such a great experience with Len from beginning to end to even beyond with our first home , ( as in - Len will consult with you on upgrades / renovations/ what is necessary/ what will get you your money back on your investment when time to sell / what won't and .. AND THIS IS HUGE after our ONE BIG MISSTEP with a horrible GC .. he will recommend GOOD, LICENSED GENERAL CONTACTORS! or Handymen. ) We started to talking to Len about wanting to buy and he walked us through each step since we still owned another home in the valley , IT may be different , he warned and we couldn't miss a step. Everything had to be almost perfect to gain that amount of mortgage. That's Len.. attention to detail. A straight shooter. In the current market , we definitely needed to have all of our ducks in a row with pre-qualifiers ; down payment; and wants / needs etc. ; we needed to be realistic. and we needed to be ready to hit the 'GO button ' on the spot if we found something in our price point that hit all or 85% of our mark. Covid or not, this real estate market is hot! Len worked us through each step start to finish . When we finally got to the part where we could look at homes we looked and looked and looked ..we even called Len on a Sunday while driving around Fountain Hills to see if he could get us into a home .. He said ,' give me an hour and I'll be there!' THIS guy works tirelessly! Never gets impatient. We bid on two homes with full ask and went over the asking price in Scottsdale just to be out bid.. even with escalators !! He never gave up on helping us find the right home .. when I was almost in tears after another full day of looking at homes .. we went to the home that both my husband & I didn't think 'on paper' would fit our needs .. it was the last on our list .. and , well, it fit our needs more than we even imagined and it was in THE part of Scottsdale we wanted to be in. Len even dealt with let's say 'difficult sellers' as we went out of the country unaware for a month. His agency is run tight ; his colleague , Cathie was at our final walk through and she is a gem, as well. This is a tough market to navigate alone right now .. YOU need the right agent who will work diligently - day ; night ; and even Sunday ! You need the right agency who follows through on helping you from beginning to end and all the steps in between .. the financial part is key.. YOU need the right agency who will make the other agent on the other side of which you stand tow the line .. we JUST learned that .. Len will definitely do that! Clementi Real Estate Consultants again ... will guide you through all the painstaking tasks of buying a home and make it fun too.. Like fun bites at Spiga for a 'regroup session '! There is nothing better than the moment you close .. grab those keys and walk into your own home .. YOUR American Dream.. and see YOUR hard work and savings .. all at your fingertips!

Is there a negative rating. Dishonest company, see BBB reviews…read more Listed and showed what they said was available office space. Agreed to lease space and verbal agreement to sign contract in couple hours same day. Then takes money from someone else within the hour for same space.

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

I signed up with them in good faith. The held back $50,000 after their inspector came, for new A/C,…read moreroof and pool? I negotiated the roof and A/C pricing. They showed the house after removing one of the appliances without even cleaning? After several months and me incessantly complaining they sold the house for $85,000 less than appraised value and a $10,000 buyer concession??? Then tacked on over $50,000 in "expenses" plus paid buyers realtors commission!!! All effectively reducing my profit from the sale! Every time I see the commercial where they guarantee sale at full market value I want to PUKE! They are terrible at communicating and honestly do t know how they are still in business When I called the owners son he told me they really didn't make that much on the sale?? NO KIDDING YOU GAVE UP $112,000 in lowering the price concessions and buyers commissions???

Update to my updated: All I'm going to say is more threats…read moreand harassment. After blocking David on yelp after multiple time of asking him not to message me any more he began to text me which is harassment. He is trying everything to get me to take down my review. Update to my review: So they send messages asking how much to get a bad review removed from the poster. That's super professional don't you think? Then when you say no, you get a threat from them? Are these really the people you want to work with? Then when I tell him go ahead he tells me to have my attorney contact him? I don't think so. You want to threaten, you pay the fees. I also asked him twice to stop messaging me and he didn't. I'd be happy to tell and show anyone the full messages and tell the full story that happened. Along with the video of him talking bad about our house. Do not let these people bully you!