Rating: (4 out of 5 stars) Our stay at Banyan Tree Mayakoba was overall a beautiful and relaxing experience. The setting is absolutely stunning--lush, tranquil, and meticulously maintained. The villa was private and perfect for unwinding. We especially appreciated the thoughtful touches throughout the resort and the ease of getting around via bikes or golf carts. That said, we're giving 4 instead of 5 stars due to a few key issues that impacted our stay. During a rainstorm, the ceiling in our villa leaked, which was surprising given the caliber of the property. The floor on the top deck of the pool was a bit wobbly too. There were also noticeable inconsistencies in service--some team members were incredibly warm and attentive, while others seemed disengaged or confused by basic requests. Upon arrival, Juan, our service person for the week, mentioned he arranged a golf cart and reservations at La Copa but didn't do either. We also felt very rushed at check in, our flight was delayed 40 min, but some guests received bracelets and other nice touches upon arrival we didn't get. Lastly, we ran into frustrating discrepancies with our final bill that took time and energy to resolve at checkout. While these issues didn't overshadow the overall experience, they did fall short of the flawless service we expected from a resort at this level. Still, the beauty of the property and the many highlights of our stay make it a destination we'd consider returning to--with hopes that the service becomes more consistent and infrastructure more resilient in the future. Shout out to Pepe, Rene, and all the cart drivers who were super! read more

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The Banyan Tree Hotel and Resort near Playa del Carmen is a five-star property located about 45 minutes from the main airport. Upon arrival, we were warmly welcomed and taken by boat across the scenic Mayakoba River to the check-in area. We were offered a room upgrade, which we appreciated. However, during our stay, we noticed several areas where maintenance and improvements were needed. For example, the light switches in the restroom didn't function properly, and many of the outdoor light bulbs were out, including the LED lights above the bed. While I understand that proximity to the ocean can cause wear and tear due to saltwater exposure, I believe that management, especially the concierge team, should ensure that rooms are thoroughly inspected before guests are allowed in. On a positive note, the dining options were excellent, and there's convenient access to nearby resorts with the option for room delivery (with a small fee). However, from a management perspective, I noticed a recurring issue with staff members frequently being on their phones. I recognize that this may be for communication purposes to keep staff informed of activities around the resort, but I would recommend a more discreet approach. For instance, hosts standing at the front of a restaurant should avoid being visibly on their phones, as it can come across as unprofessional, especially in a four- or five-star environment. A discussion between management and staff on maintaining a professional presence in front of guests would be beneficial. Lastly, when I shared my feedback regarding these areas for improvement, the management responded promptly with some thoughtful service recovery measures, which I appreciated. read more

Banyan Tree Mayakoba - Hotels Near Me - Playa del Carmen, ROO

The prices don't match the service quality, food, and overall execution.  We had the cheapest room at $1000/night so you would think that this would be a great resort that caters to your needs, has great service and overall experience, but it's understaffed, the staff that works there are not trained, it feels like they pulled them off the street and told them what to do.  The front desk does not complete requests and really it feels like they don't care. For this price, go to Four Seasons or St. Regis that knows service. -Our AC was malfunctioning for 6 of the 8 nights, did not maintain temperature and the room felt overly humid -The bed was not luxurious, with no pillow top at all, a spring mattress  -The towels when they restocked them felt like sandpaper  -The food was hit or miss and overpriced. Tomahawk was meh, Saffron their most popular restaurant felt like suburban Thai food, Italian also wasn't that impressive. Sands with fresh fish was our favorite, although the execution was not consistent. The Mexican dinner was overpriced and didn't deliver an experience.  -When we booked our dinner at Rosewood they never told us we could take a boat there and when we tried it book it, it was not available  -The service at the beach was slow, you had to ask for umbrellas, towels, and water multiple times -There are not enough beach chairs so you need to go early to reserve yours, at 7 am early  -I paid $400 for a 60-minute massage and was rushed out of the spa, with no area to relax and drink tea and snacks when I provided that feedback they got defensive read more

Wonderful resort! I would put this right at or slightly below the Rosewood. The property is stunning and there is so much nature. The difference is as always the service and everything from the management to every one of the staff was exceptional. The property is slight older and there are some nits but in the bigger scheme of things, they were not a big deal. read more

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Just beautiful location on the other side of Andaz Mayakoba. Shall we say the rich side of this enormous resort? I kid you not it's lavish lifestyle living over there. Got dressed up to have dinner at this locations that were superb! It's a real score finding this place to take a date or your loved ones. read more

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My family went here for a vacation in 2022. it seemed like an amazing place but that soon changed after 1 evening there. My husband was riding the resorts bicycle from the hotel next door one evening. he was going over the bridge which isn't light up well at night. he fell from the bridge and dead!! my 2 daughters and I lost my husband day 2 of our family trip! the resort seemed so helpful and caring but I never got a refund for my stay and offering free food and transportation doesn't make up for the loss of my husband and their dad! i really hope no one else has this same experience as we did. watch the bridges they are not safe!!!! read more

The property is beautiful and the room is amazing. It's definitely bucket list worthy. read more

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The staff are amazing, friendly and professional, excellent service. The location is well kept and the rooms are in good shape, if a bit dated (at least non-Ocean rooms). Here you get a feeling for the jungle, but it's not really the jungle. You will see local creatures that look like racoons, and... actual racoons. The Mayakoba cenote is a must-visit. Mayakoba is incredibly relaxing, and the villas are truly private. If you are in need of a retreat where you can get away from people, this is not a bad place to go -- if you don't mind lighting money on fire to eat and drink. I enjoyed the beach cruiser bikes provided guests, but the golf cart service was also prompt and useful. Value here is unfortunately incredibly poor. Food and beverage prices were highway robbery. We overheard a number of parties gobsmacked at the food prices; we spent a very-conservative $1700 US on food and drink for two people for one week, and we skipped a few meals as well as taking it easy on ordering drinks poolside. All the food was fine, nothing was amazing, and it was certainly not worth its price. I think the best meal we had was at the Fairmont hotel's signature restaurant, Gaia, which features shellfish and seafood flown in daily from Mexico's west coast ($250 for two people and portions incredibly small). The Fairmont also has a nicer pool than Banyan Tree, which you are allowed to visit as a Mayakoba guest (you can get their on your bicycle or via shuttle, it is quite close). I would skip visiting Mayakoba Andaz, but both Rosewood (good pork belly tlayuda, 586 pesos / $34 USD) and The Fairmont (the aforementioned Gaia and La Laguna restaurants) are worth a visit. October 2023 In-restaurant Prices: (Prices are before Mexican sales tax of 16% AND before 18-22% suggested tip) -Margarita 379 pesos / $21 USD -Fancier margarita 419 pesos / $23 USD -Pina Colada 339 pesos / $19 USD -Modelo at the beach 180 pesos / $10 USD -Khao Phad 899 pesos / $50 USD -Pad Thai 919 pesos / $51 USD (yes, fifty dollars for pad thai) -Cheeseburger 699.99 pesos / $39 USD (yes, a forty dollar cheeseburger) -Poke salmon bowl 499 pesos / $28 USD -Ice cream 299 pesos / $16 USD -Iced coffee 120 pesos / $6.50 USD -Lobby bar shrimp quesadilla 439 pesos / $24 USD -Lobby bar enmoladas 339 pesos / $19 USD -Mushroom bucatini pasta 839 pesos / $46 USD -Glass of red at Italian/Thai restaurant 379 pesos / $21 US -Chilaquiles 459 pesos / $25 USD -Huevos Rotos 559 pesos / $31 USD -Huevos Cazuela 439 pesos / $24 US (this was so bad I almost couldn't eat it) ** note that Banyan Tree lists prices in "USD" alongside their MXN prices on menus, but these numbers do not correspond to actual current exchange rates and what is actually billed in Mexican Pesos. The other thing I did not care for was that the restaurants ask you if you want "still or sparking" water, and then break out a bottle of Pelligrino or analogous, even if you get "still." This will set you back 259.99 MXN for "still", which is $14.47 USD. We saw one couple refusing to waste their money after-the-fact, having ordered a bottle of "still" and of "sparkling;" the husband stood up and chugged his bottle at the table before leaving, and the wife straight up took hers with her. We eventually learned you can request "house" water, which is free. Coming off a previous year's trip at Hyatt all-inclusive in Cancun (Zilara), I found myself wishing we had gone there instead. The last bummer about the Riviera Maya was that there are no waves in Mayakoba due to the breakwater. Another +1 for Cancun. read more

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Without a doubt, the best resort I've ever stayed at. Why? - when you check in, you get this delicious herbaceous drink and welcoming overview of the resort - every restaurant on the property is fantastic. Cello, Saffron, Oriente (the chilaquiles at breakfast are SO GOOD) - the villas have beautiful foliage and fauna for you to enjoy - each villas has bikes that you can ride around the beautiful property - the eco tour that leaves daily from the lobby is magical - the beach club drinks, food and chair set-up - perfect The only downside is that it's all quite expensive, from the room costs to the restaurants to anything. However, you get what you pay for, and then some. This place is magical. Cannot wait to come back. read more

Title: A Delightful Stay at Banyan Tree Mayakoba with Room for Improvement Recently, I had the pleasure of staying at the Banyan Tree Mayakoba, a luxury resort situated in the heart of the Riviera Maya, Mexico. The resort offers an array of amenities and services, making it an ideal choice for a relaxing getaway. While I thoroughly enjoyed my stay, there were a few areas that could use some improvement. In this review, I will highlight the five biggest pros and cons of my experience at Banyan Tree Mayakoba. Pros: 1. Beautiful Location: The resort is nestled within the Mayakoba development, surrounded by lush mangroves, pristine beaches, and crystal-clear lagoons, making it a tropical paradise. The natural beauty of the area adds to the overall ambiance and experience. 2. Spacious Accommodations: The villas at Banyan Tree Mayakoba are incredibly spacious and well-appointed, featuring private pools, outdoor terraces, and comfortable furnishings. The attention to detail and thoughtful design of the villas create a luxurious home away from home. 3. Attentive Service: The staff at Banyan Tree Mayakoba go above and beyond to ensure guests feel welcome and cared for during their stay. From the moment I arrived, I was greeted with warm smiles and helpful assistance. 4. Relaxing Spa: The Banyan Tree Spa offers a wide range of treatments and therapies to help guests unwind and rejuvenate. The tranquil setting and skilled therapists make for a truly indulgent experience. 5. Activities and Amenities: The resort offers a variety of activities and amenities, including kayaking, tennis, golf, and daily yoga classes. There is something for everyone to enjoy during their stay. Highlight: there is a hidden cenote within the Mayakoba complex. Worth a visit! You can bike to it with the hotel's free bike available to every room. You can also take a complimentary boat (advanced reservation required) add around man made lagoon and spot baby crocodiles, turtles, and bird nests. Cons: 1. Food Quality: While the resort offers a range of dining options, the overall quality of the food could be improved. Some dishes lacked flavor, and the presentation could be more refined. 2. Facility Updates: Although the resort is well-maintained, some areas of the property, such as the gym and public spaces, could benefit from updates and modernization. 3. Limited Dining Options: For a resort of this size, there could be more variety in the on-site dining options. More casual and budget-friendly options would be a welcome addition. 4. Inconsistent Housekeeping: While the villas were generally clean, I noticed some inconsistencies in the housekeeping services. For example, on some days, towels were not replaced or toiletries were not replenished. 5. Pricey Spa Services: While the spa experience was excellent, the cost of treatments felt quite high, especially considering the overall quality of the resort. In conclusion, Banyan Tree Mayakoba offers a delightful and relaxing experience amidst a stunning natural setting. The accommodations, service, and available activities are top-notch. However, improvements in the food quality, facility updates, and dining options would elevate the resort to an even higher standard of luxury. Despite these minor shortcomings, I would still recommend Banyan Tree Mayakoba for a peaceful and rejuvenating getaway. read more

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No electrical outlet in the bathroom. Had to dry hair in breakfast nook. Never had pool towels or bath towels - always had to call room service. Never had a decent meal there. We spent 2.2 K per night. Just not the place or services we had in mind. read more

I am very disappointed with the customer service we received from Banyan Tree. They have a very strict cancellation policy but it is extremely difficult to reach someone at the resort who can help you change or cancel your reservation. We booked our reservation through American Express Fine Hotels & Resorts so we initially contacted them to change our dates. AmEx called us back later that day and told us they weren't able to reach anyone at Banyan Tree and all of their calls were going to voicemail. They suggested that we try calling the resort directly, which we did 6-7 times over the next two days and got their voicemail each time. We even contacted the concierge at the resort who said someone would call us back in 15 minutes, but nobody ever called us. Because we missed our cancellation deadline, we were forced to pay a $1,400 cancellation fee, which is the cost of one night's stay plus the taxes and fees for the entire stay. We now understand that they often have only one person working in their reservations department and she is not helpful or responsive at all. We simply wanted to either change the dates of our reservation or cancel it and Banyan Tree has not shown any flexibility. It has been a frustrating, time-consuming, and very expensive ordeal. I caution anyone who makes a reservation at this resort because all they seem to care about is your money. If our travel agent (American Express) had been able to reach Banyan Tree when they tried calling them the first time, all of this probably could have been avoided. It feels like we are dealing with rigid bureaucrats who are not interested in helping us. We expected much better service from a resort that claims to deliver a 5-star experience for its guests. read more

Terrible food. terrible management. The guests are censor less trash (who scream at women and management does absolutely nothing about it. Don't waste your time or money. Everything about the place is a complete nightmare. I have been crying for two days about the way in which we were treated. It was almost surreal, but in the worst possible way. read more

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Banyan Tree is one of the best resorts we have been to. The service was exceptional. The food was amazing. I really enjoyed cruising the property on the bikes wifey not so much ( lol). The privacy is unmatched here. We were told the resort was full but we barely saw anyone during the day only at dinner and there still was no crowd. We are already planning our return trip! read more

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The food and beverage prices here are absolutely ridiculous. There is a reason you won't find them on their website. 379 pesos for a margarita, plus 16% sales tax, plus tip. That's a $25 margarita for those of us who are bad at math. Pad Thai is 900 pesos, which is $51, plus tax and tip. A cheeseburger is 700 pesos, which is $39 US, plus tax and tip. If this "More than you can afford, pal" pricing is up your alley, you may find Banyan Tree enjoyable. The staff is nice and the bungalows are huge. There is a breakwater at the beach and thus no waves. The exchange rate on our final bill was also one peso worse than any other place we swiped our card in Mexico, which is fraud. Will never return. read more

Absolutely five star the whole way through. Service is beyond, the grounds are lush and huge, and the beachfront restaurant is out of a magazine. read more

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Our recent stay at Banyan Tree Mayakoba was from start to finish a perfect experience. The property is stunningly beautiful, the food exceptional and the staff, who are the star of the place, so hard working, kind and accommodating. We met so many great staff, Jorge and Gemi at the beach club worked tirelessly and cheerfully everyday taking care of our large group. I can't thank them enough. They set us up daily, literally moved heavy umbrellas to keep us out of the sun, brought endless rounds of food and drink with what seemed like no wait time at all. The service was exceptional and made our time here so enjoyable. The best part and our greatest memory from the trip was our son brought his girlfriend and proposed to her on the beach one night while we were there. This is when we met a staff member and the most beautiful soul Francesca who made their entire trip. I happened to mention the plan to someone at check in and later that day was contacted by Francesca offering ideas to honor the kids engagement. What Fran did for these kids in what was literally a couple of hours blew us away. She went to our villa and set up the most special celebration for them so when we returned they had such a beautiful surprise. I'm not talking just a bottle of champagne, I'm talking full blown personalized decorations in room after room of our villa. Our DIL to be actually cried when she saw all that Fran did. Francesca alone made their whole trip hands down. She is such an asset to Banyan Tree and they are very lucky to have her. We will always remember her fondly as she touched our family with her care, kindness and expertise. Overall, Banyan Tree is not just a vacation spot but a real, true experience that although the rooms and the grounds would be far and away enough just to go, it's the staff that make this place exceptional with the warmth and care and service they offer. read more

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Would highly recommend against staying at this hotel. Overpriced and underdelivered. read more

Amazing Solo Trip of Rest & Relaxation!! I cannot say enough about this property. I decided on the Banyan Tree Mayakoba (October 2019) based on the great reviews as well as what I was looking for in a solo getaway. It had everything from privacy and exclusiveness to the ability to venture out for excursions. Kudos to the HR team for hiring such amiable, professional, friendly staff focused on an exceptional customer service experience! I needed a few days to check out "mentally"... and this was totally worth it! read more

Banyan Tree Mayakoba - My Villa! - Hotels Near Me - Playa del Carmen, ROO

I just wanted to say how awesome this resort was. Nothing short of expectations, i recently returned home from 5 nights, 4 days at BTK, everything they helped planned for my lady bday went great, from the flowers, chocolate covered strawberries upon arrival, to the "in villa bbq" awesome food, great personal chef. We ate at Saffron (thai), Cello (italian), Room service & in villa BBQ. Everything was just 5's, especially during this travel pandamic (covid 19). We also did the Eco friendly boat tour throughout the property (free, daily). The staff went beyond the call of duty, We had the Serenity Pool Villa w/Living room (Villa 211) , came w/2 complimentary bikes also. Be sure to tip the staff. They work hard, every staff member i encountered i tipped. Thank you for everything. i'll definitely be returning. read more

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This has been by far the worst experience at any resort I've ever had. There's NO way all the 5 star reviews are legit...do yourself a favor and trust all the negative reviews here. Total con job to take advantage of unsuspecting tourists. Stay away. read more

My boyfriend and his friends have been staying at the Banyan Tree for the past for years. This year, I got to crash the guys' trip and see this resort they're always talking about. First, it is more of a couples resort, so it cracks me up that they come here to party. Now to the review- The grounds are immaculate and everyone is amazingly friendly. The Banyan tree connects to 3 other resorts, so the grounds are expansive. So many places to ride your bike, which they provide for you conveniently right outside your villa. Although, if you are riding, I suggest you limit the number of cocktails you imbibe. There is lots of iguanas during the day and you get to see bats at night. Oh, and I saw a 5.5 foot alligator by the golf course. And a coatimundi! A guy with a hawk usually walks around during breakfast and lunch, so that's also cool to see up close. Turn down service was on point. She even organized my makeup that I had left sprawled about. I felt super safe the whole time. When I would go on my morning walks alone on the nature trail, I would see a security guy on a bicycle about every ten minutes on the road. Now the downside- You would think that for around a grand a night, you would be some decent shampoo. This is not the case. I respect that the banyan tree is environmentally friendly and they have biodegradable soap, but everyone on this trip (me and 3 guys) that the shampoo and conditioner sucked. It reminded me of the cheapest dollar store brand that you can buy. So my advice, bring your own shampoo, conditioner, and lotion. Maybe even body wash. Or ride your bike over to the neighboring resort and get some of theirs. The restaurants at the Banyan Tree had amazing ambiance and decent food but exorbitant prices. My favorite cocktail was priced at $23 US. You can get a quesadilla at the bar for $18. $28 at the restaurant downstairs. And I wanted to spend some time at the spa but when I saw the prices I decided I better wait until I get back to the US. So, in conclusion, the grounds were amazing, the service was on-point, bicycles outside villas were cool, but the prices on food and spa services are off-putting. read more

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Inaccurate description of "Rainforest Experience" at the spa, beware! My friend and I had a 2:30 PM appointment on May 4, 2015 for the Rainforest Experience at the spa. Music effects are supposed to accompany the spa treatments to imitate a rain forest. This was why we booked it. However the music/sound effect track was not working. When I addressed this, the kind attendant said it needed "maintenance." The result was a nice spa experience but it surely had nothing to do with the rainforest. Please, Banyan Tree, be truthful when advertising spa treatments, especially when they cost $160 USD each. We also dined at the restaurant "Tamarind." It was pleasant but can be considered pricey for Playa Del Carmen: $65 USD for the tasting menu, not including drinks. The soup wasn't very hot, and most of the dishes were on the cool side. We asked for spicy but it seems they played it safe and did not make it too spicy. The staff were highly attentive. The beach club Sands is nice, with a pretty view. The beach attendant promised to bring us fresh water after 30 minutes. After an hour it was clear he forgot. The tractors raking seaweed, with staff, are distracting and loud. It was easy to find a private spot. Our villa is very beautiful. The cleaning staff do a good job. The jacuzzi in our private villa was not heated the second night. We came back from our outing to find it luke warm. The breakfast buffet at "Oriente" is first rate. There is a made to order taco, omelet, and waffle bar. The staff help bring your plates to the table. You may order espresso drinks and mimosas. There is a large array of fresh fruits, cheeses, bread, cereal, juices, cold cuts, jams, bacon, sausage, pancakes, scrambled eggs, and regional foods like conches, refried beans, plantains, etc. It's very relaxing here. The bicycles are a nice touch. We have been taking advantage of them. We enjoyed riding to the beach during the day and by moonlight. The bikes are rusty and could use some attention. One of our bikes has a loose seat and the other has a bent fender. At $650 USD a night, it's not for the average Joe. I did expect slightly better at the spa, I would have liked better service at Sands, and better care can be taken to keep the jacuzzi heated in our private villa. This is why I rated two stars versus the price. read more

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I'm writing this review for the oriente for breakfast, I was that pleased with the food here I want to inform everyone. Don't bother eating breakfast/lunch anywhere else on the entire mayakoba resort. The service here is on top. We had a little of everything and it was all very good. The chicken nachos were over flowing the chicken. Recommend the mango dish, I've never had anything like it. Mango carpaccio with Carmel corn? The fajita tacos were good as well. Check it out. read more

Banyan Tree Mayakoba - Mango carpaccio. - Hotels Near Me - Playa del Carmen, ROO

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This resort is as luxurious as you can get - it was truly stunning! Both the security & service are unmatched and thus allowed for total relaxation the entire time we were there. You get what you pay for here, and from the number of different 5 star restaurants to choose from, private villas, and plenty of space to explore, we ended up not leaving the resort during our entire stay in Playa Del Carmen. Absolute bliss:) read more

Banyan Tree Mayakoba - Hotels Near Me - Playa del Carmen, ROO

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While the hotel itself is nice, I am so offended by the pricing for food and extras that I felt compelled to call this out. $109 USD to use the steam room, $30 USD for a burger at the pool, $22 USD margaritas, $55 USD for breakfast, etc. They know they have you captive as its difficult to leave, so they make every effort to rip you off. This place makes any Ritz or Four Seasons dining and spa options feel cheap! read more

I just went to Banyan Tree Mayakoba for 3 days to attend my good friend's wedding. He frequents the venue and highly recommended it, so we decided to support him and explore a new resort in Cancun. The resort is astounding when you get in. You drive though forests with many trees. The staff are extremely courteous and their English is well spoken. Their buggy system of golf carts is effective in which they pick you up, drop you off, and more. Sometimes it takes 5-15 minutes to get one, but that's no big deal since the resort is so massive! WiFi is also available at the resort, and consistent/fast. Always important! GOLF VIEW VILLA REVIEW - 3 floors: As for the villa, we tried a 3 floor golf villa. It's quite massive and comfortable. The AC was strong. The master bedroom was massive, but the other 2 rooms were not large in size. I would highly not recommend placing 6 people in this villa. As for the villa bathrooms, every villa bathroom has a serious problem. The shower door is formed irregularly like half of a hexagon. Because of this, and no rubber on the door protecting water from leaking out, if the showerhead faces the slit, it will shoot through and into the bathroom. However, the general manager did alert us that they are going to be updating the showers! So, if you're reading this review, you're likely to be lucky enough to have the updated rooms in which the bathrooms will be fixed, there will be a safe in each room, and more. Makes a big difference for a 5-star resort. There was one snag we ran into: - Operations - upon arrival at 11am, we were alerted that the room would not be ready until 3pm. Completely reasonable since that is check-in time. They committed to 3pm, but by 3pm, the room needed another 10 minutes. At 3:10pm, it needed another 15-20 minutes. At that point, I needed to pick up my fiance at the airport and ended up having to leave in my swimming trunks to drive to the airport. Not the most pleasant experience since I expected to have access to the room to change. However, the general manager has addressed this issue and spoken to his staff about it. As long as action is taken, no biggie. Hopefully it won't happen next time. While I expected more from the 5 star resort (and the villa ran us over $2K), I am satisfied with the action the GM has taken in proactively reaching out, and letting us know that he has handled the situation. Ideally, I'd want them to be more proactive about it and address it on the spot, but sometimes there are hiccups. I am definitely open to going to the resort again as the Saffron restaurant was really delicious and it was a great way to get away from the bustling city. Thanks to Peter for being proactive in trying to provide customer service! read more

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Absolutely stunning! The grounds and villas are so uniquely beautiful. Staff and service impeccable An Oasis that will left us completely satisfied: relaxation, fun, amazing food. I would come back here over and over again. One of the best hotels/resorts I've ever stayed at- comparable to Four Seasons. read more

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Along with the Rosewood, also in the Mayakoba development, this is likely the top resort in Playa. If you can afford to stay here, I can't recommend it enough. Banyan Tree properties remind me a bit of my all-time favorite resort chain: Aman. The level of service, atmosphere and luxury is high. The guest is cocooned. The experience is always about how you truly feel versus just getting a job done. I was impressed with my week at Banyan Tree. Reading through the reviews here, it's clear that many of the quibbles people have had with BT are things they could have avoided with better, more clear personal planning. Don't blame the resort for things that were out of their direct control. That's an amatuer move. read more

Fantastic! The personal service is beyond incredible. I had an accident during my stay and the staff at the resort showed such concern and care about my well being, beyond words. Food is outstanding, villas are gorgeous and even if capacity is high it feels very quiet and still. Love the fact that we had our bicycles parked outside of our villa and could get around on these so easily. Just beautiful! I cannot say enough about the fantastic service, just incredible read more

I must admit I was wary of going to mainland Mexico having read many nightmarish stories in the news. I was hesitant but went on a paid trip hosted by a business connection. I must say that I came away not only loving Playa Del Carmen and surrounding areas but would absolutely recommend the area and this resort highly. Banyan Tree Mayakoba may be one of the nicest resort accommodations my wife and I have ever stayed at. We had a private villa with a good size swimming pool and sun area. The villa had amazing amenities like an outdoor bathtub with a candle wall (you could call to have it filled up and candles lit for you). The Villa was spectacular but I must mention one thing: the lighting. As a man I can deal somewhat but my wife was very disappointed in the lighting. There was little to no lighting to do her hair and makeup. Even when I was getting ready I felt like I was doing so in twilight and could hardly fix my hair in the mirror. My wife joked that this may be a dealbreaker in staying here again but in seriousness it was a fairly big deal. We called to see if they had another makeup mirror or a lamp or two but never went through with it. The resort is truly spectacular and the service was 5 star all the way. The level of courtesy and hospitality was what you would expect from a top rated resort. The beauty of the area was also something to be noted. We loved having our own bicycles and used them to go to the beach and tour the resort. There really is too much to say about the Banyan Tree Mayakoba as well as Playa Del Carmen and Tulum. My recommendation is to go check it out for yourself. We certainly will go back! P.S. The Wifi was truly amazing! I know that sounds pretty nerdy but I have no idea how they got such strong, stable wifi everywhere on property. I mean everywhere including the beach! It was so helpful for business and staying in contact with our kids back in the states. Using WhatsApp and Facetime saved us tons in international texts and calls. read more

Terrible experience. When you peel back the onion on the newly opened beach front overpriced rooms as part of the Sands Club addition, you see many problems in the rooms that you would never see in other higher end hotels, and even a Motel 6 for that matter (massive bug infestation, leaking AC unit placed right above the bed that dripped on my head while trying to sleep, smell of sewage, electrical issues, and the list goes on....and on. Food is not that good and way, WAY overpriced. Don't waste your money. From the moment we arrived, it was truly a terrible experience, We left days early with my wife in tears due to the awful experience. I will say that most of the staff members were really pleasant, but clearly their hands are tied given the many issues with the property. Most of them privately acknowledged my critique. I have travelled all over the world, staying in luxury hotels, and this was by FAR the worst travel experience EVER. Predict this property will be financially under water and closed very soon. Based on what I've researched online, looks like my comments are not novel. read more

By far one of the most restful, beautiful and amazing trips I have been on. The staff here is amazing, they attend to every detail and are genuine and kind. The villas are out of this world, they are kept clean and who can complain about having a private pool. The food here is probably one of the best foods I have had when on vacation, and everything from the beach, to Eco tour and nature walk was gorgeous. I will be coming back here and highly recommend it for both couple retreat or family get away. read more

Banyan Tree Mayakoba - Banyan Tree Mayakoba vacation summer of 2015 - Hotels Near Me - Playa del Carmen, ROO

Very well managed property. Breakfast buffet is just fantastic. Pool villa is big and one of the best I've been to. Employees here are VERY polite and always eager to help. Only thing I wasnt too happy was the dinner here. It is too expensive. Not only in a dollar term but the quality and quantity they serve don't justify its hefty bill. But don't get me wrong, their room service foods are amazing. Reasonably priced and it is REALLY good. But then you're not going to stay in your villa for the whole stay....so I strongly recommend you rent a car and goto downtown for dinner...u will have a much better time. Overall, we had an exceptional time and plan to come back someday! read more

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Beautiful, exclusive resort located in Mayakoba part of Playa Del Carmen. The staff is extremely courteous. Everyone is very attentive and well spoken. We stayed at the 3 bedroom, 3 story villa overlooking the golf course. All restaurants give a free light appetizer before meal. Water complimentary at poolside. Book the Eco Boat tour that tours Mayakoba lake. It's complimentary! We saw a baby crocodile and beautiful birds. Check out the hotel's very own cenote, underground cavern, river. It's free and not too be missed. Take the nature trail! Amenities: Complimentary water, fruits, milk daily Use of umbrellas, ponchos 2 bikes per villa Free toiletries - mosquito repellent and personal hygiene necessities Private pool Kitchenette with 4 burner stove, refrigerator, microwave Placeware for 6 Buggy service to lobby, beach Kids floaties or vest use available at kids club Cons: Very pricey. All restaurants add 15% service charge and 16% tax No market, so bring light snacks No cookware in villa read more

Banyan Tree Mayakoba - Eco Boat tour. It's complimentary 45 minute tour for guests. Reserve ahead. - Hotels Near Me - Playa del Carmen, ROO

Just experienced this Amazing resort on a company trip with Mattress Firm. All I can say is WOW. A truly amazing experience, the staff is so courteous and polite and very helpful. Our villa was amazing, the food was delicious, truly an experience of a lifetime. If you ever stay here be sure to visit La Copa and have the bartender Erik make you some of the best drinks. Especially his micheladas! Thank you Banyan Tree Mayakoba, and Erik for making our experience unforgettable. read more

This is hands down the most amazing, beautiful, and respectable hotel in all of playa and cancun. I visit playa and banyan tree 3-4 times a year and can say it is phenomenal and has incredible staffs, restaurants, and spa packages. Don't hesitate to book at all. It is better than rosewood and fairmont, see for yourself. read more

Banyan Tree Mayakoba - View from the banyan tree private beach club. - Hotels Near Me - Playa del Carmen, ROO

This is the most luxurious resort i have ever been too. Every thing is wonderful. The staff treats you like royalty or a close family member. Any and every request is a accommodated promptly and with a smile. As being part of a group the staff and facilities are top notch. We had is a standard villa and it was kept immaculate. The staff brings their personal pride into there work and it shows. The beach is well kept and beautiful. read more

This review should be 5 pages on why I think it deserves 5 stars. Firstly the staff is amazing. Everyone is extremely polite, helpful, and resourceful. The private villas all have infinity pools with a hot tub. Staff comes 2-3 times a day to fix your room. I left very expensive gear in the room and never had a missing item. The gym was a decent size and was well maintained with drinks, snacks, fresh towels, and more. Transportation to anywhere you want to go around the clock. I could keep going but I don't want this to be a jimmy falon monologue. read more

Listen. They have specials here - shop for them. Best rates are in and around hurricane season. They can be quite significant. Second, go to the Banyan. Before you arrive, be sure you have secured a good stash of snacks and alcohol for late night swims in your private pool (yes, every room has its own private pool that you can jump in from your bed). It is a sexy place. Third, secure your free bicycles to parade around the properties under a nice sun hat. Fourth, get a margarita by the beach pool (awesome). Fifth, DO NOT MISS THE BREAKFAST BUFFET (also awesome, negotiate to be inclusive with room rate). Your next meal will be dinner. Sixth, jump in your rent-a-car and head to Aguachiles in Playa (the epitome of living - ridiculous margaritas and street seafood tacos for an amazing price). Seventh, repeat. You are lucky to have me. read more