We visited the Riu Tequila last week of May for a week. It was very pleasant. The staff all spoke English and was very kind. The food was delicious. It is an all inclusive resort so flight, hotel, transportation, food and drinks were all included. There are three full restaurants, a huge buffet and a 24 hour sports bar with food. We spent most of our time close to the Swim up bar. However, it is fun for all ages. There is a day care to drop kids at. There are evening shows every night. Highly recommended read more

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This property is very family friendly with lots going on at all times. Very well priced if you're looking for a more inexpensive vacation. The wildlife is probably my most favorite part. Nightly activities in the lobby. You can't go wrong if you're looking for a cheap vacation for the family. read more

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I stayed here at this all inclusive resort for a birthday getaway this August. It was a fantastic experience overall. Great staff, good food, and plenty of drink options between the various bars. Though I didn't make it to the nightly entertainment daily, the shiws that I saw were pretty good and culturally engaging. The staff were really a highlight of the visit and even decorated my room once they learned it would be my birthday while there. The upgraded room also it was really nice and I really enjoyed the amenities there. This is only my second time staying at a resort and though I knew there wasn't room service at this one (at least based off of what was listed on the website), they did have an option for 24 hour food available at the sports bar. With regards to food, we tried all the restaurants that were open for dinner at some point and dined for breakfast and lunch in the main buffet restaurant daily. There was enough variety and consistency your favorites to not get boring over our five days stay. in terms of the different restaurants, in order of enjoyment of experience it was the Italian restaurant, then the steakhouse, then the Asian cuisine. Note that the restaurants no longer take reservations in advance so you simply go beforehand to try and secure a seat. We didn't do any excursions from the hotel so I can't speak to that experience but getting into town of Playa del Carmen for a mini day trip was a breeze with the taxi station right outside the hotel lobby. The cleaning in the room every day was really great and though I noticed a couple smudges in the bathroom that didn't seem to disappear, the overall cleaning and turn down service were really nice with a new featured animal design made via towels every day, haha. The variety of activities offered throughout the day, both at the pool and via the fitness spacss were fun with some of my favorite moments coming from the water sports and games. The swim up bar also was a nice place to hang and get to know other people at the resort over a variety of cocktails. Lastly, the ocean is just a short walk or shuttle ride away. And as many others have probably mentioned depending on when you go there will probably be a decent amount of seaweed right of the shoreline that you have to step through or over to get into the water. I definitely would recommend this resort to others and would visit in the future if I was looking to stay in the region again. read more

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The stay at this resort for 5 nights was amazing. First, the resort is located in a gated community with 5 other RIU properties to choose from. food was excellent and the staff was very friendly and helpful. This resort offers entertainment throughout the day, from bingo poolside, horseshoes, volleyball, and various parties throughout the week. They really know how to throw a party. If you stay here, get to know Diego and he will make sure your stay is full of fun and excitement. They have 4 pools to enjoy one with a swim up pool bar which was nice and lots of space to spread out. They offer 4 different restaurants to choose from, but I enjoyed the steakhouse the best. They also, have a 24 hr sports bar with food and drinks and TV's to watch all the sporting events. Would definitely recommend. read more

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Food was substandard, facilities were modest at best and management seemed overwhelmed at times. I know this is one of the more affordable all inclusive resorts in the area but I expected better read more

First off the staff, while not rude were just not very personable. We hardly ever saw the entertainment staff until the last day here. They would be dressed up in costume in the front lobby when they were doing a show that night, but other than that we never really saw them. The food all around was fairly forgettable , it was all pretty bland, and not really seasoned at all. When I asked one of the cooks, why they didn't have seasonings, he replied, that they have to prepare food for many different tastes, and nationalities. BS! If I go out to eat at an Italian place, I expect the food to taste Italian. You know have basil, oregano, thyme, those sorts of things and if I go out to a steakhouse, I expect the steak to be grilled over an open flame and have that chargrilled flavor The same with eating Asian food. I would expect the food at the Asian restaurant called Bamboo to be more authentic with ginger and soy and other authentic seasonings, it all pretty much tasted the same. Overall, I was just disappointed with the food situation. The rooms were nicer and well-maintained rooms, and did not experience any problems with our room or the air conditioning at all. The cleaning staff didn't get around to cleaning my room till about noon each day and wasn't really a problem unless we had eaten lunch and wanted to change into bathing suits and head to the pool or beach, then it was a problem. However the cleaning staff did a good job and my room always looked clean and restocked with appropriate amenities. Nightly entertainment was nice and they had something going on pretty much every night. There were 4 of us in my party renting three rooms and while I don't drink, the others said they were disappointed in the prepared beverages. Weak and cheap. Towards the end of the stay they found a particular bartender that would prepare them to their liking. We were here for a week (7 days) and by Wednesday we were all grabbing a taxi to head offsite for more tasty food/drinks. It's sad to pay the 'all inclusive costs' and then not partake. I know the sign in front of the resort says 5 star, but you can do better. I would NOT agree that this is a 5 star accommodation. Thankfully the rooms were clean and tidy. I guess my opinion is colored by the other better, all inclusive resorts I've stayed at both in Mexico and abroad read more

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Worst service ever!!!! I will never ever stay here again. They had an attitude since we arrived and we were only here for a long weekend. Everyone seemed to have an attitude everytime we asked a question. They weren't very helpful at all. They treated us Hispanics terribly which is crazy because we're in Mexico. I can't believe this. This is my worse experience so far in Mexico. My family and i have never been treated this way smh. We really expected to have an amazing getaway but it just wasn't it. Extremely disappointed. read more

I came to Riu tequila for my honeymoon and had a lovely time! The resort is beautiful and well kept, it has a bit more trees and vegetation than the surrounding resorts but I really enjoyed it. There are cats and coatis on the resort and they're delightful. Check-in and checkout went very smoothly, the staff is friendly and gracious. The front desk can converse in English but it's helpful to know some Spanish to communicate with the rest of the staff. The food options on the resort consist of Jalisco (the open buffet), lupita (grill/bar/buffet), and bamboo (Asian food), the beach club (buffet and Mexican restaurant). Jalisco is great for breakfast and dinner (chilaqiles for life), they are closed for lunch. Lupita is good for both lunch and dinner as is the beach club. Bamboo is only open for dinner but I would skip it. Most of the food is pedestrian and all the sushi has cream cheese. Don't think I need to say anymore. You're advised to not drink the tap water so plenty of bottled water is provided (rip Earth). The pool is great and some packages included non-motorized water sports. Take advantage. Overall, I enjoyed my stay, the hotels are clean. Had no issues with bugs in the hotel. I will say to pack enough clothes because laundry is expensive but otherwise, enjoy your stay! read more

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Ok so, I understand that Cancun is a tourist hot spot, like it barely even counts as Mexico at this point. But I cannot enjoy myself and feel the culture in a place that ignores the Mexican culture completely. I paid to experience the beautiful things that the Mexican culture has to offer & I might as well have stayed in the U.S. honestly, it felt like a waste of money, you might as well stay at your local city hotel. Also, everything closes too early. read more

We had an AMAZING time staying at Riu Tequila! It was recently remodeled so it looks amazing, everything from the lobby to the rooms looks brand new, which I liked. SERVICE- The service was OUTSTANDING, the staff was super friendly and ready to give us recommendations on all the places we needed to visit. The bar tenders are the busiest people at the resort, yet still they manage to get you a quality drink in just a few minutes. My favorites were the piña coladas, micheladas and the papaya smoothies which were super fresh. Our room was cleaned daily, and we opt on not leaving a tip until the day we left (just preference). ENTERTAINMENT- Riu Tequila offers a bunch of daily activities that you can sign up for. There's beach volleyball, aerobics at the pool, foam pool party (one of my favorites), horse shoe throwing, and ping pong amongst others. The night shows were my favorite honestly, they do live performances and it is a different show every day. My favorite was the Neon party, where you could get your face painted and dance all night while the dancers were dancing on top of the stage. It was fabulous!!!! FOOD - In my experience, I tried all the restaurants. Loved them all specially the Mexican Buffett that features food from the state of Yucatán and typical Mexican dishes. And the Italian restaurant with amazing pasta and an open salad bar that was fantastic. The stakehouse and Asian restaurants were okay, but not great. I wish I would've had dinner at the other two places more times instead. SAFETY- I felt super safe staying at Riu, they give you a bracelet and only people with the bracelet are allowed in the resort. BEACH- the beach was a 5min walk away from our hotel. They have a cart that fits 8 people that stops by to take you to the beach every 6min, I would recommend walking at least once since the corridor is pretty and you can see monkeys and tejones. The beach is clean and pretty. There's a bunch of different activities that you can buy there. But we just laid at the beach all day and had lunch at Riu Yucatán which is okay since you get access to all the other Rius except the Riu palace with your red bracelet. OVERALL - amazing experience, the hotel was great, truly 5 stars! And Mexico is beautiful! So everyone should go and visit! Also if you're going please take sunscreen and mosquito repellent bio- degradable! We're hurting the sea by putting bad chemicals in our skin before getting into the water! So please be responsible and help the earth! read more

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Most important thing to consider before my review: The beach area where we stayed is impeccable but the water is very calm so no strong waves. While the city of Playa del Carmen has more stuff to do, the beach itself is very mediocre and the water is not as crystal blue. It's a hard choice and i hope this helps :) Now, onto the review: I had not done all-inclusive in many,many years and did not initially want to re-do it but a few things drew me in to the Riu aside from a great price. 1) In house Mini-Bar that is re-stocked daily. 2) You get to eat at the buffet of other Riu resorts nearby and can stay for drinks by the pool lounge (Riu Yucatan and Riu Playacar, but not the more upscale Riu Palace). 3) Large selection of restaurants and gorgeous pictures/great reviews. Once here, the first few days were as promised since the food is very high quality, even for a buffet. The decor was spotless and selection is huge. For someone like me that can't do buffet 3 times a day for 7 days, eating at specific designated times is not my thing. I preferred going to Playa del Carmen and choosing what I wanted towards the end of my stay. The room is wide open onto the bathroom/shower area so it might be a great or not-so-great idea depending on who you're rooming with. The service was very friendly and every employee was always smiling when passing by us or greeting us, you don't have to wait too long for drinks and the caffe latte were superb. Some negative points are that it is not located on the beach, it's a 5-10 minute walk and there is a shuttle that passes by, however if you decide to stay at the Tequila, it gets more mosquitoes that the beach so be prepared for that. The other resorts do not give you towels so you have to bring your own. Also, while they state the all-inclusive is 24/7, the only nighttime options are a couple of fridges in the sports bar with burgers/hot-dogs to re-heat as well as some sandwiches and fruits, so not a full restaurant. Third thing to consider is that aside from some expensive stores a few minutes away (as well as a Starbucks and 7/11), everything is about 30-40 minutes on foot (or 100 peso cab ride) for better dining/shopping options. It all boils down to price so for me paying less than 1000 bucks Canadian is a great price for a full week of all-inclusive. Anything more is not worth it. I believe a lot of these resorts sell a day pass for about $50-$100 US which is also a pretty good option read more

Hotel Riu Tequila - Hotels Near Me - Playa del Carmen, ROO

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For being my first stay at an all-inclusive resort; Riu Tequila def set the bar high!! SERVICE: When we arrived to check in they gave us glasses of fresh juice and escorted us to our room. In our room we had a towel swan on the bed, a bottle of champagne, and chocolate covered strawberries awaiting our arrival. Throughout our stay we interacted with maaany staff members. Everyone was very friendly and helpful. In fact, we saw many of the employees multiple times; they often remembered us and would joke with us about previous days. ROOMS/PROPERTY: Our room was the perfect size for us. We were on the second floor with a decently sized balcony. Housekeeping did a great job keeping our room clean, sand free, and our mini-bar stocked. Did I mention the mini-bar yet? No? Okay each room comes with both a mini-bar and a mini-fridge stocked with booze and mixers! The mini-bar had: tequila, vodka, clear rum, and gin. The mini-fridge had: sodas, TONS of water, and cervesa! It was replenished every two days. Throughout the resort you could see coati mundi, sereques, and even cats! They all kept to themselves. For the most part the resort was very clean! I will agree that the pool was warmer than I expected and had a slight sheen to the top of it. So we only used it a couple times. AMENITIES: There is a small shop in the lobby. We found everything there to be quite over priced. So we went off the resort to the nearby Plaza Playacar Shopping Center for any souvenir needs. While the Riu Tequila isn't beach front, it has a designated shaded walking path to the beach! The path is about a quarter mile one way. There appears to be a golf cart style shuttle that will help transport you from A to B, but we never managed to catch it. The beach also offers FREE water sports to Riu guests and you can pay for the motorized water sports. Also within walking distance is the Hard Rock Golf Club. I highly recommend checking that out if you're at all interested in golf! There are two pools on-site and one offers a swim up bar. Be warned though: the bricks around the pool get HOT in the afternoons. RESTAURANTS: At the Riu Tequila you have your choice of La Lupita (a steakhouse by night and buffet style lunch by day), Bamboo (Asian cuisine), or Jalisco (buffet style lobby restaurant with all varieties of cuisine, also where to grab breakfast). You also can make same day reservations in the morning at Jalisco for a cooked to order dinner at the Mexican restaurant (I think it's called La Margarita) in the Riu Yucatan. We made our rounds to all the restaurants during our stay and obvi went to some more than once! At Bamboo we had a variety of Asian inspired dishes. I found that the sushi was decent. Not quite what I was expecting, but not bad by any means. We went to La Lupita for a "special dinner" that we were invited to. It was delish! We noshed on steak, mashed potatoes, a shrimp-kebab, and tuna tartar. Our server was a gentleman named Felix. He was the best! We saw him several times during our stay. At Jalisco I chose to have a variety of Italian items; my personal favorite was the angel hair pasta that was placed piping-hot into a wheel of parmesan cheese and then to my eager plate. So good! We did two dinners at La Margarita that were phenomena! They bring out an appetizer to share, tortilla soup, main dish of your choosing, and dessert of your choosing. Not to mention the bottomless wine or beer! I opted for fajitas both times. So. Good! BARS: Being an all inclusive, of course we bellied up to a few of the on-site bars too! There are about three designated bars at the Riu Tequila, but all the restaurants have bottomless wine service. The main lobby area bar, Maguey Lounge, was a happening place in the evenings. We def enjoyed the air-conditioned Sports Bar! It offered quarter sized pool tables, arcade games, and of course a/c! As you can expect there was also a swim up bar too. David, the bar manager, was probably one of the nicest people we've met and would always chat with us about our stay. I'm so glad we took our friends' advice and booked our stay at the Riu Tequila. I'll be checking out other Riu Resorts for future all-inclusive travel for sure! read more

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With all the resorts in playa de carmen, I'm glad I stayed in this one. It's beautiful, right upon entry.. which I can't say the same for several others we've passed as we were picking up people for excursions. Let's start with the important thing - wifi. YES. THERE'S WIFI. Unlimited (unlike many rius where it's 1 hour a day per room, wtf) Wifi works throughout the lobby, which is what they told us. My discovery though is that it worked in several parts of our room as well (aka my bed, so I was pretty much good to go without a data plan) Front desk is mostly helpful, except for a few inconsistencies. They got annoyed with my friend and asked "what is problem now" after our lock was broken and he had a few other issues. Most of them were nice and informative though. Staff are so nice, greeting you and making conversation wherever you go. Shoutout to Mercedes for cleaning our pigsty and still being nice to us. Also shoutout to Donas, a bartender, who returned one of our lost phones to the front after finding it - usually staff tend to pocket it (had my raybans pocketed after leaving them on a Riu Varadero dining table for 1min before running back and having the wait staff tell me they don't know what I'm looking for) FOOD IS THE STAR OF THE SHOW. This was by far the best resort food EVER. I don't even recommend making a reservations for the steakhouse (which my friends said was mediocre), or mexican (meh) or asian (resort asian food is always a no-no). Stick to the daily buffet. It's HUGE and there's options for everyone. The first time I saw the breakfast buffet, I almost cried happy tears. They also have a vegetarian option bar, which made me a very happy girl. VEGAN TACOS FOR DAYS! Also, the fruit is very fresh. Bar is very fast and they've got a lot of bar staff making intricate drinks with fire and table slamming - honestly I don't even know but it was lit. I had no problems with this resort except for the fact that it was a bit far from the beach and I lowkey got heat exhaustion coming back. No worries, they have shuttles that come at intervals during certain times of the day. Gym is also a bit far and packed as it is shared with another resort or two. I wouldn't mind staying here again. read more

Been here 1 1/2 days and sickened by the state of the public bathrooms. First there are not enough. Two public bathrooms for the whole restaurant/bars/entertainment area and 1 bathroom for 5 pools!!!The level of non flushed toilets backed up and the stench is revolting! Makes me wonder how clean the dining room and pools are. Stay tuned for day 3....... read more

It is an absolute garbage pit. This hotel cannot even be considered a 3 star hotel with the state things are in. This trip was my 30th birthday trip and my honeymoon. It was absolutely RUINED by Riu Tequila. The staff at this location is for the most part, rude, lazy, and completely incompetent. The worst offenders are management, who are never around, and when you finally do get one (Patricia) they apologize, but do nothing to change things or fix the problems identified... and in fact  Patricia asked me "What would you like me to do?". I don't think I should ever have to tell a manager how to do her job while on vacation. Check-in was exceedingly unhelpful and uninformative. No one offered to take our bags to our room (which was quite a distance from the lobby). We had ants in our room and IN OUR BED for our entire trip. I called three times, visited the front desk, and also spoke to Patricia about it. Please see attached photo of the ants I killed in 10 seconds after finding two on my toothbrush, as well as the two ants in my bed. The only person to help was Antonia (who I adore), our housekeeper, who felt bad enough that she gave us a can of raid to try and get it under control ourselves. I have bites all over my body. The food at the buffet was almost inedible and made both me and my husband ill after almost every meal. I spoke with other guests who had also been falling ill after eating there. We were told when we checked in to contact Gerardo to schedule a "special honeymoon dinner". We attempted to schedule it FOUR TIMES only to be told: 1. Gerardo was on vacation 2. No managers were around to take the reservation 3. To just give it to the staff at the front door of the buffet in the morning, and timing didn't matter. (I even asked if we needed to get there early in the morning and was told I did not need to) 4. Told by Patricia that there were no more reservations for that day, and they could not do anything about it. That I was too late... even though I explained that I had tried four times to make sure that we had a celebratory dinner on my birthday. Nothing. We changed our plans the following (last night of our stay) just so we could have a decent meal... which I told Patricia would have to be at ATLEAST 9pm. She told me no, and that 8:30 was as late as it could be. After getting stuck in traffic caused by an accident in cancun, we did not get to the restaurant until 9:15, where we were told "No. We are closed." Apparently the entire time we were there, you could go to the specialty restaurants and wait for a table. No one told us this, and the paperwork said you could only do a "first come first serve" reservation the day of your desired reservation. We like to sleep on vacations, so for 6 days (after throwing up from dinner) we slept in and missed this opportunity each day due to the lack of communication by staff. The beach is SO crowded that it might as well have been a public access beach. My husband goes to get drinks for us, and accidentally goes into Riu Palace where he was treated like a public trespasser, told "NO.You can't be here." and was very rudely pushed out the door. Mind you, a main riu selling point for RT is you get to use the other hotels. The pools at riu tequila are disgusting. There is a layer of filth on the water, the water's temperature was EXTREMELY warm (like at least 85-90F), and it was cloudy. The bar pool was literally slimy. Absolutely disgusting. The air conditioning in our hotel room was a joke. Several times, I would open the door and feel no difference between the room and outside... which is MEXICO IN JULY. I have stayed in hotels all over the world, and I have NEVER had any experience that even rivaled this level of unacceptable service. I have stayed in Tijuana in hostels and had better experiences than this. To top everything off, I asked to speak to Natalia upon check out, where I was informed that she, and all other managers were in a meeting, and that I would need to wait 30 minutes until they returned... at Noon...check out time... when customers with issues will need to speak with managers. I refused to pay for the 3 days of Internet that I ordered until I spoke with her, and left my name and phone number. We NEVER received a call from Natalia, or any other Riu Tequila management member. We extended our trip to try and salvage our honeymoon and paid 75 usd a night for an entire beautiful suite in downtown cancun, overlooking the ocean, with great AC, included breakfast, a clean (and temperate pool) and everyone I've encountered has been helpful and lovely. Riu Tequila cost us more than 3x as much, and gave us anxiety and stress rather than relaxation. (The place we are in now is called Malecon Suites in downtown cancun- it's been a delightful experience) I am not a difficult customer to please, and I speak spanish, so this was not a language barrier issue. I feel as though Riu Tequila stole my honeymoon, my time, and my money. read more

Riu tequila is a great place for a getaway with kids as well as if you want to go just couples. Just a 5 minute walk from the beach PERFECT! As arriving we were greeting with very friendly staff in particular "ALEX" at the front desk he helped us check in and helped with wheelchair assistance "I broke an ankle prior to our trip". It is an all inclusive resort so that was great we never had to worry about food or drinks. Every night they had a special show performance by dancers. Unfortunately we did catch rain a lot of it out of 8 days we only got 3 days of sun better than no days, it was still hot so we didn't let that get to us we kept those palomas and micheladas coming by the pool, they have 3 pools 1 with complete bar and 1 kiddie pool and the kids they'r mangoneadas. "Mango mix drink non alcoholic". They have 3 option restaurants every night including a steak house that is every other night you need reservations for that one. I'm the lobby there is a person with panflets of all the activities they have for you that includes transportation as well as food well worth it. I most definitely recommend this place to anyone who wants to have a great time and relax and party as well they have a club that was closed due to covid "stupid covid" . read more

Not exactly the friendliest staff you'll ever meet at a resort. Some of the bartenders will purposely avoid you if your drink is complicated such as a mojito or things of that nature. The 24hr snack bar serves only cold hot dogs and hamburgers from the day before. Front staff is generally busy so I can understand why they are in a hurry to get you out of their way, but I had a horrible experience with one at the front desk. If you want information without the attitude, ask the bell boys. They are the nicest and most informed staff members. Also, no room service so if you're hungry you will have to walk to the aforementioned cold hot dog 24hr sports bar. Find somewhere else to stay. read more

The lady and I stayed at this resort for a week and it was nice! It was pretty cool. To me, it felt like it had a history vibe to it which made things feel authentic and I enjoyed that. Going in, we did not have high expectations as we read up on other reviews saying it was a little older than its neighbors. That's fine. It still turned out to be a nice place to stay. Rooms had functioning AC with liquor and that's all that really mattered to me. The beach was a 10 minute walk or you can take the shuttle. It runs about every 5-10 minutes. They take a break around 1-3 if I remember correctly...FYI Lobby was the only place that had free WiFi but it was sometimes difficult to connect. At least on my phone...(POS lol) Other than that, I didn't use my phone too often, why!? Because vacation. From everything! Staff were all nice and friendly. Respectful and usually in good moods. I don't think I walked by a resort employee that didn't say hola! Food was good as well. They had 3 main restaurants, all buffet style to choose from with a neighbor restaurant (Beach Club) by reservations and closer to the beach. You can make reservations at the main 3, which will allow you to have the first seating of the night for dinner. The buffet had a variety of options to choose from. Carnivore? Yep. Vegetarian? Yep. Kid friendly? Yep. Ice Cream? Yep. Soda? Yep. Beer? Yep. I want to specifically give a shout out to the bartender who served us mostly while visiting, she was awesome. Her name was Veronica, and she worked at the Lupita bar, usually in the afternoon/evenings. Such a nice and friendly bartender! When we got there, first things first, after dropping our stuff off in the room, we got a drink and just hung out at the bar for a little after catching the red-eye flights. Veronica started talking to us and made the best drinks of all the bartenders we visited. No wonder we kept coming back. We told her that it was the lady's birthday on Friday (we arrived Wednesday) and she was giving us suggestions on what to do. We didn't see her Thursday, but we did on Friday afternoon/evening and she remembered and made a special drink for the lady to go along with a mini cake (ho-ho)! What a nice gesture and something we appreciated. Overall, this resort was a nice experience and I would come back. It may not be as modern as it's neighbors, but the service makes up for it. read more

The hotel was traditional and the staff was great!!! The food at the restaurants was delicious!!! The bartenders were amazing!!! However, there are a few things that I found disturbing.... 1. The pool was really warm and completely filthy! You could actually see the sheen on the water. I don't think I saw anyone cleaning the pool....EVER!!! 2. I cannot tell you how many flies we had to kill in our room. 3. The beach was across the street, but not very far. 4. The club (Pacha) over-serve people....by over-serve, I mean the people are literally spilling their drinks on the dance floor. They can barely stand on their own two feet. 5. The towels that are given out by the pool always smell, even after being washed. 6. The service at the restaurant at the beach club was awful!!! One person taking everyone's orders is completely unacceptable. The hotel wasn't too bad, but I wouldn't stay at this place again!!!! read more

The food is good they have one restaurant in the main lobby which is a buffet.We tried the Asian food it wasn't all that great but if you're in the mood for Asian food it's mediocre at best ! They also have a steak and seafood restaurant near the pool at the evenings.The entertainment near the pool side is okay not nothing too crazy but if you're in the mood to relax it's phenomenal !! There are Plenty of palm trees to get shade from the sun ! The pool has a swim up Beach is great! They have many activities you can do there.Overall this place is great! I didn't want to party party the entire time so this is exactly what I was looking for ! read more

Hotel Riu Tequila - Beach is amazing - Hotels Near Me - Playa del Carmen, ROO

Lovely resort for my first time in Mexico. I have to say was severely disappointed in some of the staff. As a single traveller, I found it to be quite rude and disturbing to be asked 5-10 times when going to eat or on an excursion if I had a plus one. This resort os fantastic but not single friendly. A lot of Europeans, i would return To this resort, but only in a group or with a plus one. For the steep price tag it was unfortunate. I really tried to give this resort a chance, I would definatly not return, I'm extremely disappointed in their lack of customer service. The front desk didn't even have my luggage brought to the front for me on departure day, I had to lug my suitcases down the Stairs and to the front myself. I would rethink this hotel in the future..before I judge that it's a RIU RESORT problem, and not just location specific, I would stay at the riu palace and compare. read more

my wife and i just absolutely love this place riu tequila in playa del carmen....starting with staff...our swim up bar people (juan, david, delfino, abner,) are so nice, helpful & most of all very friendly.....the pool staff & lifeguards (abigail, noe) the entertainment staff are incredible with the shows. they're such a talented bunch of great people & are all an asset to the riu hotel. they are truly the reason we return year after year to this beautiful amazing paradise....we tell all our family and friends to come as well.....thank you all for making our stay full of the most memorable times of our lives...and our go to place for vacation in playa del carmen. sincerely the montiel's from california usa read more

My husband and I have been to the Riu Tequila 5 times now and we are always impressed with the service we recieve from the staff. There is so many options for food and drink that you will have no problems finding something you like. Felix at the steakhouse is wonderful, worked very quickly to serve our group never missed a beat. Bartenders Dahlia and David are also amazing, always greated us with a smile and remembered our drinks. The entertainment staff is great as well, the show's they perform nightly are always delightful to watch and we really enjoy the time they take to talk to as many people as possible. I wish i could name everyone there as all the staff are great and the biggest reason we keep returning year after year. The vegetation around the resort and the animals really give it a tropical feel. So many great things to say about this place you won't regret visiting. read more

This was by far the best experience I've had in a while! The room was very antique but so beautifully put together for the theme of the resort. Everyone I came across at the front desk and housekeeping were very pleasant and welcoming. Carlos the cook was pretty awesome and also greeted me when my sister and I walked by. We met some people from all over the world and established some of the best bonds with them for the short time we spent there. The staff make the experience great (They set up my room with balloons and such for my birthday Sunday, however, the people staying there make the experience memorable. I'd recommend this all inclusive trip any day. the food inside of riu tequila was very seasoned, especially during the lunch time. All of the cooks were kind and made eye contact and conversation in English and español. It was awesome for me because I was able learn a little more Spanish in a different way by having the opportunity to chat with these people.By the way, make sure you experience the night life on fifth Ave and shop during the day around the daytime. USD is acceptable many places and if you don't understand the system try to familiarize yourself to better help you not get taken advantage of. Night Life, I'd definitely recommend Blue Parrot because we literally partied there three nights in the row and had a different experience and all of them were EPIC! The prices are good for the clubs because you also get to enjoy open bar all night Long and the party goes on to literally 5am. There is something always going on which allows you to stay awake and aware of your surroundings and all that is offered. Only cons were: The taxi were convenient however, sometimes they try to trick foreigners. Enjoy Playa Del Carmen! I could go on and on, however I'm low on battery! read more

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Stayed here 7/2018. Got to stay in the modern renovated version of the resort and glad I did. FOOD: delicious buffet and many options. Try the steak house, arrive early, and be ready for a delicious food coma! ROOM: was clean and spacious. BEACH: located across the resort but transportation is provided by a golf cart like ride that passes by often except from 1-3pm. Walking takes about 5minutes depending on your speed and condition. Buffet Eating area available on beach for Riu Tequila guests including drinks and ice cream. There's much seaweed on water. Looks like staff try to keep it out but they can only do so much. ENTERTAINMENT: pacha lounge was ok. They offer a ride to a nightclub in downtown depending on who they affiliate that night. Evening show has potential for a more wow factor but has 2 bars available to keep on drinking. Avoid the convenient store on site. It's overpriced. Walk about 3 minutes to next door shops for your needs where you will find a 7-11, pharmacies, STARBUCKS! Overall, it was a clean resort and I felt safe here. read more

Very pleased with the stay, staff was exceptionally great, always so attentive and polite. The food, on the dot, so fresh, flavorful, and just so good and yummy. Rooms were always clean and fresh. Very close to beach. Housekeeping staff was always polite and gave all we ever asked for. All inclusive service, drinks and food always available. Very good for couples and family. Not so much fun for singles. Every night had entertainment, diff nights, diff theme. Would love to go back. read more

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Been to different all inclusive resorts and this is the worst one that we've ever been. Horrible front desk workers. Had an issue with my reservation and receptionists just tried to avoid me. Had to go every 30 mins. to them for any update. The person in charge Diego from Billing Department was on lunch a1 pm and nobody knows what time he will finish. After 3.5 hours of waiting and workers shift the Supervisor came and told me that he will assist me to make things faster. At the end he told me that if they don't get a new document at 5 pm they will have to charge me for the day even though I already paid for it in advance. The audacity to tell me after almost 4 hours of letting me wait for nothing. How come they did not tell me in the beginning that it was the only thing that they need. Even my teenage daughter was surprised with the service. No care and respect for their customers. Their rude behavior overshadowed the hardworking people from restaurant and housekeeping departments. They need a good training with public relation. There was not a lot of option for food. The bacon for the breakfast buffet was always undercooked. We will never go back to this place. read more

Beware of this hotel if you have adult children or your out drinking late . My son new iPhone got stolen while he was drinking . Security might be in on it as well as selling drugs to young adult there. I heard a weird exchange . I am Mexican American and our family is from Cancun. As an American all I can say is be weary . We heard from a staff member that they pick pocket people and have thrown them on the road . Your life or your kids life is not work an iPhone or whatever they are taking . The day life is fine food is okay . Even tho they say you don't need reservations you do at the steak house place and Italian place even tho we asked. Just be careful we have heard of situations of staff and who know who's in on what . You safety is not worth it . Drink responsibility. We are just glad it was a phone and not his life . Security saw my son passed out on a chair next to pool and didn't try to get him to his room we found him and the security didn't bother to have the decency to take him to room or figure anything's out . No compassion . He could've been injured or worse .Not everyone is bad but we have to be on guard at any place in this country . Nothing good happens late night. read more

This resort is amazing, after reading al the reviews I was a bit scared to book. We booked two rooms last minute, booking was super easy. I emailed the hotel right away asking about shuttle services from the airport, I got a response the next day. Emailed back and forth and was not impressed with the email time response, I did not get help with shuttle services from the reception area. Arrived Sunday afternoon after sharing with the front desk our situation of lost luggage we were automatically brought drinks, yet the other half of our party that was checking in next to us did not get a thing. Through our whole stay I was not impressed with the front desk employees, the have no customer services with only the exception of an older gentleman that was really nice, everyone is seemed bothered every time we asked a question. We were not given a detail fast orientation of the resort, we had to walk around to find things. Now the housekeeping group and everyone else working at the resort was extremely nice. Every couple of minutes we were greeted by one of the employees(gardeners, housekeepers, fit employees and others working the areas) with a big smile that made us feel really welcomed. Food is ok, snack bar is not food, the buffet area for breakfast lunch and dinner were decent. For sure try the restaurants the Italian was our favorite, 2nd the Steak house, we really wanted to try the Mexican but they were booked through our entire stay way early in the morning. The shows at night are awesome, we were entertained every night that we were there, that was the best part of our stay. I love the entertainment staff great attitudes and great entertainment. Be prepare the beach is not in the hotel, it's a 5-7 min walk for us it was perfect because we ate so much that it helped. We did not mind the walk at all, beach is beautiful, hotel tries to clean seaweed all through the day but its hard because there is so much. Overall we really enjoyed our stay beautiful resort with activities for everyone, I do recommend changing the food a little for better taste. People please tip your servers your waiters this is how they make a living! read more

Loved this authentic Mexican beauty, the relaxing landscape, the beautiful open to the sky lobby with amazing woodwork, ironwork and tile. Sadly, we were told it would be torn down April 2nd. and replaced with a modern structure similar to the Riu Palace across the street. No more Coati wildlife, lush landscape or colorful Mexican style. No greeter cat in the lobby and friendly kitties by the pool. What they are planning can be found here in the US so why bother. The buffet was fabulous and the staff was friendly and accommodating which would be the ONLY reasons I would return. So incredibly sad. Will be searching for another authentic Mexican style resort. RIP Riu Tequila. read more

I have 20 years experience coming to Playa Del Carmen, Tulum , Cancun and Isla Mujeres. The beaches and Ocean are my favorites. While we admittedly did save money this time booking RIU, I am sadly surprised and disappointed at how much we sacrificed for the little savings. Riu should be ashamed!!! They won't take dollars and their internet doesn't work so good luck buying anything or using your cell phone. I want to warn everyone that they have the worst drinks and food! They have bland, soggy food at the 3 choices of restaurants and if you want the good food you must walk and line up for a chance at reservations at the good restaurant from 7 :30 until 9 a.m. so no chance will be given if you are away on a tour or outing. RIU claims you stay at one resort play at all but you aren't allowed to eat dinner at all so it's not a true statement. They have the worst faux alcohol drinks in a sugar and aspartame chemical premix base which tastes like poison and makes you ill. The absolute worst wine I have ever had the misfortune to be exposed to, it had turned and was not palatable whatsoever!!! The disco doesn't open until 11:00 p.m. the D.J. doesnt know popular music, doesn't have it available to play, and doesn't take requests. The staff wake you at 8 a.m. to service the mini bar every day and when you explain your on vacation and don't want to be disturbed they keep bothering you every morning. You can't use your towel cards at the RIU Playacar or RIU Yucatan either so you must check out towels and carry them with you although they are the same towels. This is a ridiculous and rude policy which treats your customer like we aren't valuable. The Beach is lovely although we did witness some drug deals and the lifeguard being paid off by the dealer which I believe is illegal. We had the largest Cockroaches I have ever seen and large flying ants in our room the front desk won't answer the phone to help you so you must walk there for help. The front desk staff then tell us they have no other rooms available, we were given a can of Raid so we could spray our room. Anniversary accomodations were Twin Beds pushed together so there was no option to sleep together. The recreation staff are sweet and fun and try very hard. You need some Yoga, Pilates and fitness classes. The Moon Palace, Now Saphire, Iberostar, Catalonia, Aventuras Palace, Hard Rock and Dreams are all so much better in every way. RIU management and owners should go tour, study, eat, drink and learn how to be a better resort. I sincerely hope that management and owners learn from the reviews as we all may benefit if you correct your deficiencies. You have a great asset in the beach and ocean. You need to elevate the food, drinks and service to the same level. You should be world class as your ocean and beach are. read more

Most of the staff was quite lovely, and they maintained the grounds very well. The resort is probably in need of a remodel, but was clean and well-kept. The pool area and swim up bar is the best part of the property. The nightclub smelled very bad, the shows weren't great, food wasn't the best, limited drink choices, and I am pretty sure they watered down the alcohol.... but---- it was at a great price, and you can use a sister resort across the street that was a little nicer (same food and drinks though). It is one of those "you get what you pay for" type of resorts. Not terrible, just not luxury. read more

I will start with the positive. It's cheap. Very, very cheap. You also get access to two other properties that are two steps above this hotel. Now the bad: The food is disgusting. The beds are terrible. The alcohol is watered down and has a very interesting taste. And last but not least, the customer service is atrocious. The front desk is extremely rude and wouldn't know good customer service if it slapped them in the face. All in all, if you mentally prepare yourself for all of the above you will be fine. read more

Even though most staffs are nice. Two of them are terrible. One threaten us. Another one says their staff can't make mistake because they already work at this place for a long time. Excuse me？？？？ read more

This was the worst resort I have ever stayed at. The food was horrible. The service was terrible, they were mean and rude the entire time and were not helpful at all. The rooms where not cleaned and not comfortable at all. Bathrooms were not clean. There was a lot of mold in the shower as well. The food is not good. The "sports bar" has a driver story where you pick a snack from and warm it up in a microwave. Night life is terrible there is nothing to do for young adults and children. While ordering drinks the margaritas came with old limes brown on the out side of them. Beach access is horrible it's a 10 min walk the beach. I was suppose to stay here for a week and l am leaving after the first 12 hrs of getting here. My family and I are literally rebooking our entire tip with another resort. I would never recommend this to anyone and if you are looking into this resort I would look else were. read more