Office staff is amazing and patience I got my glasses at this location. Even if it took longer then…read moreexpected the office staff took the time to assist me and was very helpful

Dr Lai was perceptive to postpone the portion of my exam requiring dilation to better insure my…read moresafe ride home by noting my bicycle helmet and potential safety risk of pedaling with dilated vision. So back in a couple weeks to finish that part of the exam while hopefully, concurrently picking up my new eyeglasses that the optical department was excellent on helping me refine the large number of variables to customize the stylish eyeglasses. My eye care office of 20 years prior to this one had me spoiled with regards to not having extra charges like Riverside eye specialist does - a fee to use credit card and more billing if I bring glasses for warranty work or adjustment. Arriving way before my appointment did not keep a long wait from happening well past my appointment time. The twiddling of thumbs was ameliorated by the terrific multi-faceted intersection of geometry, celestial windows and sight lines of the modern architecture that the office is in. The black and white featured photography further added to distraction from waiting in funky furniture that is nOt complimentary to the noted delights while having further wait time to get the key to the bathroom.

I went to Retina Consultants and was seen by Dr. John P. Carlson, MD, he is an excellent eye…read moresurgeon. I was diagnosed with a macular pucker in my left eye, something very hard to repair. The first eye doctor I saw told me I would not likely able to see the "E" on an eye chart. Dr Carlson was able to restore my vision back to 20/30.

I went to Retina Consultants and was seen by Dr. John P. Carlson, MD, and he is the most amazing…read moredoctor. He discovered I had a torn retina, also pressure built up in my left eye causing fluid and blood to accumulate. He is so caring, professional, kind, compassionate, and most of all very knowledgeable. I highly recommend him if you need an amazing eye/ retina doctor. The ladies in the office are the kindest, sweetest, people and so very helpful. Thanks ladies Dr. Carlson, I can't thank you enough for fixing my retina tear through laser surgery. If was painless, fast, and just felt pressure. You made me comfortable, relaxed, and safe. Thanks a million for your professionalism. God bless you

Hello Everyone, it is with heavy heart that I write this negative review for Pacific Eye Center in…read moreColton. Dr. Erika Saucedo is a kind person, and when I found her and decided she was the right person to do my cataract surgery, I was impressed by her bedside manner and her enthusiasm. I thought it would be quick and simple. My husband had surgery for two cataracts last year somewhere else, and he did well, so I was very excited to be able to see again, due to the fact I am now the only person to drive in my family. Well, unfortunately, the doctor did not explain that I had a stigmatism and needed a different lens that would have cost an additional $2000 dollars. No person mentioned this at any time. All my senior friends with stigmatism never had any of my problems. So after the surgery, I had it January 23, by May 17, my sight went from 20/30 to 20/50 and it is getting worse and worse. I now can not see to drive or to read or to watch TV with subtitles, etc. etc. etc. I spoke to the doctor and she sent me to a Laser surgeon to pay $2200 out of pocket for correction, but I asked her to bill my medical for "medical surgery necessity" because the laser place expects me to pay out of pocket and then get reimbursed. I called the manager of the company to speak to her about the issue, and to ask that the medical surgery information be sent to my insurance, due to the fact that this issue is not because of vanity, but medical necessity for sight. She never returned my calls. After another month, I called and made an appointment with the doctor to meet to discuss. The manager never showed up or participated in any of these meetings. I have waited another 3 weeks and finally last week, I heard from the manager stating that she would submit the paperwork. Again nothing done. I am very dissatisfied with the organization, the doctor is sweet and kind, but the manager is very incompetent and should be replaced by someone with logic, responsibility and functionality. Will update when something fixes the problem. Will now have to report organization and doctor to applicable Boards, BBBf and other places.

THE best ophthalmologist in SoCal! Dr. Sanchez performed both of my cataract surgeries in December…read more2020. I am so pleased with the results almost 2 years later. She is energetic, knowledgeable, caring and personable - you won't find anyone better in a 100-mile radius. Highly recommended!

The young black man (I didn't get his name) who assisted in checking my grandma in was very sweet…read moreand he seemed like a very hard worker. Then the optometrist, a young Indian man (also didn't get his name, I know I did terrible but I was assisting my grandma so I'm giving myself a pass LOL) was very patient and had great communication skills with my grandma. I know asking the elderly questions can be a test of patience, but he handled it with grace and kindness which I truly appreciated. Lastly the ophthalmologist an older white man (clearly names were a struggle today) came in with great energy and was very good at explaining to my grandma her new prescriptions in a way she could understand. There was also a female who assisted the Dr. and she was so sweet as well (she gets extra points for complimenting my crocs LOL) Overall very clean facility and kind workers. I have no bad things to say. (Only gave 4/5 stars because we still don't know what is causing my grandmas chronic dry eyes and we still haven't found anything to provide long term relief) Side note: there weren't any introductions which is why I didn't get anyone's names and their badges were flipped so I couldn't see their names and we were way too far into the appointment to ask without making it weird. Lol

As far as the doctors and how nice they are I would of gave 5 stars, but unfortunately a staff…read moremember at the front desk has ruined that for me. The first time we came in, I just thought he was having a bad day. When we returned a second time, I was thinking it was a coincidence. Now this is the third time...forget it he is rude, disrespectful, and on top of that racist! I had my mask on but it wasn't covering my nose, yes it's still mandatory, and I couldn't breathe. He yelled in front of everyone that I need to have my mask completely on. He didn't say anything to the white couple sitting across from me and theirs were almost completely off. Then I was trying to do work and be quiet on my computer, he heard me talking and proceeded to yell that I can't be on video chat. Seriously on a zoom meeting, in the corner, nobody can see me, and minding my own business. Ridiculous.

I had LASIK done by Dr Pabalan after researching several doctors around the IE, both covered by my…read moreinsurance and not. A friend didn't have a great experience with his doctor, so I wanted to make sure I went with a doctor with a good track record. Please note I had this surgery done around 2005, but I have referred everyone I know and they have all been impressed by Dr Pabalan. The office was very busy, but after my initial appointment, I was set up for LASIK. I was impressed by Dr Pabalan's knowledge as well as his warnings. I was extremely anxious (I feel the Valium did nothing for me) but once the Doc knew I'd be more at ease if he walked me through verbally what he was doing, he did just that! He explained every painstaking detail of every step he took during the laser surgery. His staff called me later that evening to ensure I was doing ok (I was) and at my follow up appointment the next morning (a Saturday), there was no staff in the office, just the Doc coming in to see me. I was so impressed with follow up and follow through, and his level of care. My vision went from -2.75 to 10/15 in one eye and 20/20 in the other, over 16 years later my vision is still great. And as I approach my 50s, I don't need reading glasses yet, but Dr P warned me that reading glasses are inevitable, no matter what.

I just want to say a big THANK YOU to dr Pabalan and all the girls in the office !!!!!…read more I needed an emergency visit and treatment; everybody was on top there "game", no words to describe the kind, caring experience . Thank you !

I've been a patient for about two months now with this clinic and had my lasik procedure last week…read more From the consultation all the way to my post-op care, the staff at IQ Laser Vision have been more than accommodating and helpful in making the whole experience a peaceful process. The patient counselor Joanna was especially helpful and great to work with! I shopped around a bit before deciding to do it with IQ, which I suggest people do when making a decision such as this, however, now I'd recommend this place to my friends and family.

Howdy everyone! I've been married to my glasses for over 28 years and I was ready for a divorce,…read morethe only divorce I ever want. I've been on and off on the market to get LASIK for about 6 years and life has gotten in the way in different ways but finally, January 2025 marks the time I pull the trigger. My experience with IQ was outstanding! From start to finish, they succeeded in making the process efficient, understandable, and more importantly comfortable. Saying that they knew what they were doing is an understatement. The staff here with IQ are masters at laser eye surgery, and in my experience, it was clear to me they had it down to a T. I'm relieved I discovered for myself that they existed and took a chance. Consultation: My incredible counselor Danielle and the team over in the Riverside location were so helpful in calming my concerns during my consultation and I appreciated how patient they were with ALL my questions and belieeeve me, I ASKED QUESTIONS. Along with them making my time comfortable, the prices they offer are so affordable with different payments options that were a no-brainer for those ready to divorce their nagging pair of glasses. Surgery Day: I did my surgery at the Rowland Heights location and I was surprised on how efficient the whole process was. I give credit to the team for reaching this optimal point for us. From the front desk staff, assistants, and laser surgeon Dr. Pham, my experience flowed very smoothly as they walked me through their very simple-to-follow instructions. They talked me through the whole thing so if you're an over thinker like myself, this put the racing thoughts to rest. The procedure itself was smooth, quick and wildly painless. I thought blinking would be an issue and even after they explained to me how they numb my eye and keep it lubricated, I still thought I'd have the feeling to blink. Little did my overthinking brain know that it was effortless not to blink. It seems like I've been ranting a bit so I'll summarize that recovery from the SMILE surgery was a breeze. Although my eyes weren't yet fully healed nor at their peak vision, 8 hours from surgery I was able to read from a distance! Incredible! I had -3 & -4 prescription with astigmatism and wasn't able to see anything passed 5inches from my eyes and I was able to read from more than 15ft away. 2 weeks post-surgery and my vision is excellent. 2 months post-surgery and my vision still clocks in at 20/15. Results will vary of course since we don't all heal the same, but the doctors at IQ Laser Vision do a stellar job at qualifying you during your consultation. Makes sense why they have an exceptional success rate. Go with IQ Laser Vision for your laser eye surgery! One of the best decisions ever! ....No patience to read the above? In short: Great prices Quality work Friendly Staff/ Comfortable Live up to expectations They care and show it!

Dr. Carlson is treating my grandfather for macular degeneration condition. The care he has given my…read morePapa is the best. He made time to explain each new step. My papa has felt that the approach he has given to him on his condition has given him a new lease on life. He feels most grateful for the care Dr. Carlson has given him. What a gift he has given my grandpa. Our family will always be grateful! Love, The Rezendes family

Dr.Carlson is hands down the best he made my experience very calm professional and quick highly…read morerecommend to anyone!

Office staff is great, informative, and helpful. The wait time to be seen is minimal. Dr. Pabalan…read moreis knowledgeable, helpful, professional, and likable. The new office is very nice, and I am grateful for the care I have received.

As a new patient, I was shocked by how poorly the front office and management handled things. I saw…read moreanother patient upset about her glasses, and the staff didn't seem to care at all. When I checked in, I was told my insurance was inactive and I had to pay for the consult. The way the front desk girl spoke to me was rude, snappy, and completely unprofessional. Her attitude made me feel unwelcome and uncomfortable. The front office is the face of your practice, and this was the worst experience I've ever had in a medical setting. Do better ERICA!

I had an appointment at 0940. I arrived on time to a waiting room very full of people. I asked the…read morereceptionist how long the wait would be. I was told 45 min to 1 hour. Maybe 1 1/2 hour. I certainly wasn't going to wait that long. She said that's it's usually like that. I left. I'll find another place. I shouldn't have to wait that long if I had an appointment.

Been 3 months no glasses. I call them they say not in yet! No explanation why it's taking so long!…read moreNo way to run a business. They advertise next day!

I have been seeing Dr. Shomer for almost six years and he has helped manage my eyesight while aging…read moreto the point of offering supplements to slow my macular degeration and ensure my eyesight is in the best shape it can be at age 84. Still driving and doing great. The staff is absolutely wonderful; kind, courteous and accommodating. Never much of a wait and on time. Highly recommend- especially for aging eyes!

Dr. Shomer is the best! He is extremely knowledgeable and has great compassion for his patients…read more His staff is very efficient and also very kind.