I went back for a follow up exam. The staff at San…read moreBernardino Eye Specialists are great! Very courteous, helpful and best of all, EXTREMELY FRIENDLY GENUINE PEOPLE! I'll be returning to the Optometrist Suite for my annual Eye exam. They are also just as good with another great staff They are one family and they bring that with every patient they see!

Ben coming here with my kids love the customer service love coming here. Everyone's very nice and…read morefriendly. The quick quality is excellent and they always take care of my kids when it comes to their glasses. Highly recommend recommended.

Thank you Dr. Kiernan for your professionalism and courtesy, I appreciate you and your staff for…read moreanswering my questions and for a fast visit.

Unfortunately, Loma Lind does not offer a class prior to cataract surgery as I would have never…read moreagreed to cataract surgery for both eyes one month apart. While Loma Linda may be good for some things, get your cataract surgery elsewhere, maybe Kaiser. I have developed a fluid that is very debilitating at times. I pray I wasn't a study as I have NEVER agreed to be. This surgery performed at LL was one of my life's greatest medical regrets and I don't have many, thank God. Do your research please. It's your eyesight.

I have been to this location previously a number of times when it was Inland Eye Institute. I have…read morealways had great experiences but thought I would share a current example. I recently ended up with some foreign material in my eye. I immediately flushed it with saline and called it a day... or so I thought. After two days of continued irritation I was concerned enough to call and inquire about an appointment before the long Thanksgiving weekend, and was fortunate to get one same day. I must confess that I was a little apprehensive as I had never heard of the available doctor, but I was experiencing enough discomfort to give it a shot. Enter Dr. Marina Awadalla, O.D. I could not have had a more positive experience! Dr. Awadalla is congenial, knowledgeable, extremely kind, and very thorough. I am thankful (pun intended!) on this Thanksgiving Eve that I was fortunate enough to receive care from such a consummate professional. I would be remiss if I did not mention Jackie, a simply amazing assistant with the requisite personality and all of the professional qualities of anyone dedicated to medical care. And finally, Ashlynn (Sp?) does a great job assisting patients in the intake process. Bottom line: GREAT experience!!

We have been here two hours. It is very busy and everything takes a long time. Need to run things…read morein a more efficient and timely manner

LOVE THIS PLACE. So nice and so helpful. You don't need to have a membership at Sam's club so that…read moreworks out. They also take my insurance

4 years after my first exam here && they are still the best in town ! Dr. Phan && her team are…read moreamazing. Check in was fast , no wait time. Was seen by the doctor && got my prescription. Thank you ! :) *inside the Sam's Club (you don't need a membership for the exam)

Been doing to this office since I was 7. I am 39 now. Always been good to me. Dr. Kascius was a…read moresaint! I will miss him!

Very nice and clean office from the outside to the inside. I liked the summer time decorations and…read morethe upbeat music. Everyone was very nice and friendly and professional. I was greeted with a smile and helped right away. The process they have is very time efficient. They had my form filled out so I just had to sign and the short time I waited I was able to pick out my 2 pairs of glasses. The Dr gave me a thorough examination and explained what is going on with my eyes and my allergies and I was good to go. Looking forward to getting my 2 new pairs of specs in 7 days. My only regret is that it took me so many years to go but I will definitely be there every year from now on.

Staff is great and there's a big selection of frames. We come here specifically for Tomato brand…read moreglasses. The optician was patient and helpful with my son's special needs. Very happy with our visits.

I've been going to Hospital Eyecare Center for about 9 years and I absolutely love Dr. Fletcher!…read moreShe's very sweet, informative and always makes me feel comfortable. Sad to say, I don't foresee myself returning back to this office because of the staff. I used to receive either an email or a call every year to inform me about my annual eye exam and they would schedule me an appointment. This year I didn't receive any of that and when I called to get one scheduled, they told me that I only had a "home" number on file which is why they couldn't send anything (which doesn't make sense because they've emailed me before AND called me). However, that didn't really bother me because I assume there process has changed, new staff members and/or they could be using a new system. The representative got me scheduled for an appointment and asked if my insurance changed and I did inform her it changed but needed to locate the new insurance info and would call back. I called back and provided her with my insurance info. - Exactly 5 days before my appointment, I actually went into there office to 1) verify that everything was all settled with my insurance 2) view some of the glasses I would soon pick out when I come in for my appointment and 3) request one pair of contacts as a courtesy since I was on my last pair of contacts and one contact ripped. The staff member at the front desk CONFIRMED that everything is good to go with my insurance and was nice enough to give me one pair of contacts. -- About 1 hour before my appointment I received a call from Hospital Eyecare Center about my insurance, which puzzled me because I thought it was all settled. She wanted to know if I had PPO insurance, I confirmed that it was and she told me that they accept PPO so I'm fine. -- I walk in the office the exact time of my appointment and the women at the front desk was still trying to get clarification on my insurance. I wasn't worried because I was told more than once that my insurance was covered. After 8-10 mins another representative comes to me to inform that my insurance is actually not covered and that they don't take the "PPO" insurance I have. I'm not upset at the fact that my insurance wasn't accepted, I was upset at the fact that I called in ADVANCE to schedule my appointment, provided them my insurance, went into the office days before my actual appointment to make sure I was covered and was told my insurance was good to go, but the day I come in for my appointment (mind you I took off from work) they tell me my insurance was NOT covered! I was so furious with them at that moment! I said what I had to say to them and just walked out. My advice to the staff, as soon as a customer schedules their appointment, don't wait until the day of their appointment to fully verify if their insurance is covered or not! That should have been done well in advance. At that moment, I wanted to rate them a 1 star, but that would have only been out of frustration. I think it's fair to rate them a 4, since I've been going to them for so long and didn't have any issues with them in the past, their office is always so clean when I visit and Dr. Fletcher is awesome. I also received an apology call from Debbie, which is appreciated. Other than that, I am disappointed with some of the staff members that were responsible for fully verifying my coverage.

They don't respect their appointment time and they think people got all day to wait very very badread more

I would give 10 stars if I could .....Dr. Bala is a PHENOMENAL ophthalmologist. I was traveling…read morethroughout Southern California for work and started to have problems with my left eye the last few days. I tried a number of places along the way trying to see if I could get an urgent appointment as a walk-in. Finally I reached Dr. Bala's office and they set me up with an appointment for later in the day when I would be driving through town. Despite a very busy waiting room I was seen in a timely manner and all of her staff as well as Dr. Bala herself were absolutely amazing. She did an extremely thorough exam and took pictures of the inside of my eyes quickly diagnosed my eye problem and put my mind at ease that it should self resolve in the near future. I can see why she gets such great reviews and if I lived in the area I would definitely use her as my eye doctor on an ongoing basis.

I have been going to this optometry for over 10 years recently the way they treat the patients has…read morereally gone down hill. In the past 2 months I have called 3 times to check for appts and check my eligibility, 3 times I was put on hold for over 10 minutes then was given some excuse about why they couldn't schedule or check . This last time the staff member asked me for all of my information as if she was going to check for benefits and placed me on hold for 10 minutes. After 10 minutes she picked up and asked me all of my information again and then proceeded to tell me I have to call back because she's busy. Why not just tell me that the first time she answered? Also their frames are outdated i feel like they never get new frames in. The fact that they are right around the corner from my house kept me coming here but after this last interaction I will not be coming back here.

Staff communication is terrible. Arrived at the appointment only to be told that my mother could…read morenot be seen because she is a Spanish speaker and the appointment was booked with no interpreter. The staff member who booked the appointment over the phone knew that she was a Spanish speaker and knew that I could translate for her. White receptionist emphasized that it has to be a professional translator according to IEHP. While I appreciate that interpreters are being provided, in no way did they (receptionist) take ownership of their (the businesses) mistake. The receptionist was dismissive and lacked empathy for wasting our time. Don't waste your time going here. I booked the appointment here because I support local businesses, but honestly just go elsewhere where customer service is actually valued and receptionists and staff are trained to be consistent and compassionate in their communication.