I had an appointment at 0940. I arrived on time to a waiting room very full of people. I asked the…read morereceptionist how long the wait would be. I was told 45 min to 1 hour. Maybe 1 1/2 hour. I certainly wasn't going to wait that long. She said that's it's usually like that. I left. I'll find another place. I shouldn't have to wait that long if I had an appointment.

Been 3 months no glasses. I call them they say not in yet! No explanation why it's taking so long!…read moreNo way to run a business. They advertise next day!

Great place with great doctors... efficient and well run. Front office took care of all insurance…read moreauthorizations. Explanations by doctors were great. Great care and genuine compassion by doctors!

My vision was getting distorted and my Optometrist recommended Dr. Carlson with Retina Consultants…read moreof Riverside. I am so grateful to him and the entire staff for taking care of me for almost two years while we waited to see if the vitreomacular adhesion corrected itself which never happened. He saw me every three months to check it, and when it showed signs of pulling he decided it was time for surgery. The staff at the surgery center was top notch and very professional. I have never had a surgery and they all made this experience really positive. Dr. Carlson is very professional and answered all of my questions. The office staff is top notch. Recovery was easy and my eye is showing signs of corrected vision at only two weeks.

Thank you Dr. Kiernan for your professionalism and courtesy, I appreciate you and your staff for…read moreanswering my questions and for a fast visit.

"EYE" LOVE THIS PLACE! I'm so thankful for the excellent care I get at Loma Linda Eye Institute, I…read morealways feel I'm in good hands when I stop by for an appointment with my ophthalmologist. Dr. Frank Hwang does not play around and he's straight to the point. He's thorough and consistently gives me updates on my eye health. I especially appreciate that he conducts mapping tests and eye exams all in one day! Dr. Hwang is a true professional, and Loma Linda is lucky to have him. I also wanted to shoutout Jessica (the office coordinator) she's always super supportive, friendly and caring. I had to get a Corneal Cross-linking done here and she helped me find the necessary resources to ensure I got the procedure rolling. Dr, Hwang and his staff seriously care about people's health! The facility is always clean and easy to find. As soon as you walk into the Loma Linda Clinic/Office building it's a slight curve to the right and straight ahead. I highly recommend this office as they have up-to-date imaging and advanced technology. There's satellite clinics for the Eye Institute, but I recommend booking here as this is where all the main imaging and tests are ran.

I have been to this location previously a number of times when it was Inland Eye Institute. I have…read morealways had great experiences but thought I would share a current example. I recently ended up with some foreign material in my eye. I immediately flushed it with saline and called it a day... or so I thought. After two days of continued irritation I was concerned enough to call and inquire about an appointment before the long Thanksgiving weekend, and was fortunate to get one same day. I must confess that I was a little apprehensive as I had never heard of the available doctor, but I was experiencing enough discomfort to give it a shot. Enter Dr. Marina Awadalla, O.D. I could not have had a more positive experience! Dr. Awadalla is congenial, knowledgeable, extremely kind, and very thorough. I am thankful (pun intended!) on this Thanksgiving Eve that I was fortunate enough to receive care from such a consummate professional. I would be remiss if I did not mention Jackie, a simply amazing assistant with the requisite personality and all of the professional qualities of anyone dedicated to medical care. And finally, Ashlynn (Sp?) does a great job assisting patients in the intake process. Bottom line: GREAT experience!!

Waited to be seen For over an hour they are so over worked that no one is nice not even the doctor…read moreeverything is rushed not taken time to see how they're doing or feeling I called my insurance and asked to be moved

I just had my surgery on 10/24/25 - it was something that I decided at the last minute (right…read morebefore the holidays) - did some research and I just went with the Doctor/office that had the best reviews and they were all right!!! the staff is amazing and Doctor Schneider very knowledgeable, he explained to me all the options available and the procedure itself. They are all kind and friendly, they go above and beyond to make sure you had the best experience which I did - I don't even mind the drive going over there because it is such a pleasant place to be, calm, relaxing and clean. 100% recommended. I just wish I had done this sooner, but so glad I finally did.

Dr. Schneider and his team are absolutely amazing! I finally made the decision to get LASIK, and…read moredid my research on several doctors around the Riverside area. Let me tell you that I chose the best team ever! From the initial consultation to follow up appointments, this team was hands down attentive and caring. Dr. Schneider is very easy going and is thorough in his explanation of the available options (different for every patient) and the procedure itself. The whole LASIK procedure took no more than 10 minutes. The longest part was the final eye exams and waiting for the medication to kick in. I recommend 100 times over! This was a positive life changing decision and it was done with a great team!

Hello Everyone, it is with heavy heart that I write this negative review for Pacific Eye Center in…read moreColton. Dr. Erika Saucedo is a kind person, and when I found her and decided she was the right person to do my cataract surgery, I was impressed by her bedside manner and her enthusiasm. I thought it would be quick and simple. My husband had surgery for two cataracts last year somewhere else, and he did well, so I was very excited to be able to see again, due to the fact I am now the only person to drive in my family. Well, unfortunately, the doctor did not explain that I had a stigmatism and needed a different lens that would have cost an additional $2000 dollars. No person mentioned this at any time. All my senior friends with stigmatism never had any of my problems. So after the surgery, I had it January 23, by May 17, my sight went from 20/30 to 20/50 and it is getting worse and worse. I now can not see to drive or to read or to watch TV with subtitles, etc. etc. etc. I spoke to the doctor and she sent me to a Laser surgeon to pay $2200 out of pocket for correction, but I asked her to bill my medical for "medical surgery necessity" because the laser place expects me to pay out of pocket and then get reimbursed. I called the manager of the company to speak to her about the issue, and to ask that the medical surgery information be sent to my insurance, due to the fact that this issue is not because of vanity, but medical necessity for sight. She never returned my calls. After another month, I called and made an appointment with the doctor to meet to discuss. The manager never showed up or participated in any of these meetings. I have waited another 3 weeks and finally last week, I heard from the manager stating that she would submit the paperwork. Again nothing done. I am very dissatisfied with the organization, the doctor is sweet and kind, but the manager is very incompetent and should be replaced by someone with logic, responsibility and functionality. Will update when something fixes the problem. Will now have to report organization and doctor to applicable Boards, BBBf and other places.

THE best ophthalmologist in SoCal! Dr. Sanchez performed both of my cataract surgeries in December…read more2020. I am so pleased with the results almost 2 years later. She is energetic, knowledgeable, caring and personable - you won't find anyone better in a 100-mile radius. Highly recommended!

Wow! I highly recommend Dr. Wong and his team. Easiest experience I've had at an optometrist…read moreoffice. The receptionist was very knowledgeable about contact/glasses options. They were also very helpful with scheduling my appointment in a timely manner. Thank you Dr. Wong!

Doctor Wong and his staff were super helpful and friendly! Quick service and very trustworthy :)read more

I came in for an eye exam and ordered some glasses. They said it would take up to 6 weeks to come…read morein, I've never had glasses so that seemed fine. 6 weeks, nobody calls. I wait until two months answering every spam call hoping it's them. No. I call and they've had my glasses there. I ask if they will be open all day. They say yes. They're open 9-5, I go at 3:30. The door is locked but lights are on. The girl waves that she's closed, I point to the hours on the door. She proceeds to close up in front of me, and leaves. I call the next day, asking will they be open all day. They say yes. I go at 2pm. They are closed. I just want my glasses please. Horrible awful service.

I'm very pleased with Dr.Bogart Chang. Been going to him for awhile few years. Only downfall is,…read morehe's not in this particular office very often. Office staff don't even know when he'll be in the office. I called today due to a vision change and they couldn't make me a appointment with him. I don't want to go somewhere else. But looks like I may have to, unfortunately. His neice is there, she's nice, but I don't feel she's as knowledgeable.

I almost don't want to write this review so I can gatekeep them but it was too good not to share…read more Recommended from my boyfriend and his family who have been going here since childhood. Each time I have gone in has been great. No complaints. The staff here really care about you and will treat you with respect and more than just a number. I've gone to too many places where it is noticeable they don't care about you or your eyes, just money. This place is not one of them. Every time I've gone in, the staff are chatting with customers asking about their kids/their families. You can tell this place has regulars and that's a green flag in my book. Dr. Everitt is amazing. I went in for new glasses and to try on contacts. I have been trying to find my perfect pair of contacts for the past 3 years. Other optometrists I've been to said my migraines were normal or made excuses for the blurriness by saying "my vision will never be perfect again like it was before I started wearing glasses". Dr. Everitt was the only one who listened to my concerns and tried different options to see which contact prescription and brand works for my eyes. No headaches when I wear contacts and it feels like I'm not wearing anything at all! She is amazing! I also want to give a quick shoutout to the staff who are all so nice and caring. Most recently Desiree and Emily who helped me order contacts and then also gave me some trial contacts to use because my order would not get here in time for my vacation. Thank you!

We've been patients at 20/20 Vision for nearly 20 years, watching it grow from a small practice to…read morea larger establishment. Dr. Everette is exceptional--she's the best! However, my recent experience with the staff has been quite frustrating. My son went in on February 27th for new glasses, and here we are in April with still no glasses. The excuse given was that they have a new lab and his high prescription takes longer. While I understand that some prescriptions require extra time, we've used Costco for his glasses before, and they had them ready in just a week. Waiting almost two months for glasses is unacceptable, especially when we've never waited this long before. The estimated arrival date is now April 21st, which feels excessive. I've heard that the practice is under new management, which might be contributing to these service delays. While I appreciate Dr. Everette's care, the inefficiencies and lack of communication from the staff have been disappointing. As long-time patients, we expect better service, especially considering the costs associated with our glasses. I hope 20/20 Vision can address these staff issues and improve the overall experience for their patients.