Amazing selection, with actual designers who are helping you in the showroom. We were searching for…read moreQUALITY which we got!

Buyers be aware of this place. I went there to buy countertops for a project. I in fact interview…read morefour different places before returning to this business. I found a countertop and asked questions about veining because the countertops that I picked out had veins. First off the guy came to measure the countertops and they were cut two short and they gave us a hard time about that and then to tell me that I could have my contractor fill in the holes. Second I decided to use the countertops as back splashes and again asked the question about the veins matching. They told me they would match. Not the case at all. When they came to install for a second time the veins do not match the backsplashes after I was told they would. They claimed they never said this which is not true and told me that I had buyers remorse. For a $10,000 job they are doing sloppy work and do not care about the customers. I had asked about a discount because now I have to live with ugly countertops that do not match and will only receive a 5% discount which is nothing. The owner does not care about his customers and only cares about his money. Buyers beware of this place. Also when you walk into the shop the staff look miserable as they never have smiles on their faces, it's like they can't be bothered to get up to help you. Buyers beware of this place.

Todd was very easy to work with. His communication is relaxed and easygoing, not pushy. His…read moresubcontractors were professional and did a great job. We designed our remodeling project and did some of the work ourselves. He made good suggestions. Project quality was excellent and we would recommend him highly.

All American Home Builders helped us with a major addition/remodel of a historic home in Dexter we…read moreconverted into a Bed & Breakfast. Todd worked with us to come up with creative design solutions to bring our vision to life. We are thrilled with how things turned out and get compliments on the project from our guests regularly. We especially appreciated how Todd & Scott allowed us to work on portions of the job ourselves to keep things in budget.

We've completed three projects with Granite Creations over the past four years and each one has…read morebeen excellent! The first project was our kitchen in late 2021. Needless to say, the kitchen counters get a lot of use! Today we had the stone polished and resealed. Jake and Matt did an outstanding job. They nicely covered the floors (it is snowing today), were polite and professional. My counters look like they did the day the stone was installed. Beautiful!

I cannot believe this place. Seriously…read more I went in on Thursday afternoon after my husband spoke with them, stating they needed the sink so they could get the granite (that we hadn't even selected yet) ready to be installed on Monday. We were a bit surprised because the estimate that we were told from where we purchased from said it would be 4 weeks. I can't remember the gent's name who asked me which side of the sink I wanted the soap dispenser on, so when I called my husband to ask, he walked me with out to my Jeep and tossed this massive deep sink and faucet over his shoulder like it was a pillow of air or something. After I dropped it off and went back home, we drove back to the warehouse we were purchasing the granite from down the road from them at MSI. (mind you I'm in the Ann Arbor area, they are NOT close!) As promised we had it installed on Monday with the edging we asked for, and it looks perfect! Talk about fast...I had the granite selected on Thursday and it was installed on Monday! Granite creations, you guys rock!

We are very pleased with the overall experience we had working with the team at Marble and Granite…read moreExpress (MGE)! As soon as we walked into their doors, we had a welcoming experience. Exceptional customer service from the start! Justin was very informative, educated us about the process and gave us an approximate quote based off our measurements right away. I came here because of the reviews and I am glad I did! I've had less than acceptable experiences working with various contractors and I wanted to work with someone who was timely, cost effective, great customer service and good quality. I expressed that to Justin and he was so understanding and assured me they are all those things. He was right! The next day Jorge came to my house to take measurements. He was very polite and knowledgeable about granite and overall experience. They say it takes two weeks from the date they receive the slab order you pick out. That is indeed true. I had a very specific granite vision of what I wanted. I went to a few suppliers and found the one I wanted. However, when it came in, the slab was cracked and MGE did not want me to be disappointed as they genuinely cared about the finished product and quality. We sent it back. Then, Kleopatra called me and offered to come with me to the suppliers to help me look at the granite and inspect it herself. I was so relieved and was blown away with how she went above and beyond to keep me informed of everything and to ensure I chose the granite we would be satisfied with long term. We ended up picking Avalon White from MSI. She inspected it and showed me which part of the slab they would use. I was reassured and so excited! Their prices are competitive and cost effective for their customers. The install team was outstanding. Our home is a historical home built in 1884, so the ground isn't as leveled. They stayed for 6 hours reconfiguring until it was perfect. They wanted to ensure it looked pristine and they do!! We love them and would highly recommend MGE to anyone. Matter of fact, I sent two people there already and they are pleased as well. Great work MGE team!

We would like to say thanks to marble and granite express. We are new residence to Westland Mi,…read moretasking ourselves at making our house our home. We stopped in their showroom on Michigan Ave a couple months ago. We were pleased with the choices, hospitality and salesmanship. We have a very active, busy schedule and the sales staff set a date to accommodate our schedule and last Friday afternoon, our beautiful new countertops were installed. The installers were knowledgeable, efficient, and friendly. We appreciated being able to support a small local business, whose inventory surpasses the big box stores. Their knowledge of their products and their friendly attitudes will have us recommending the service and products, personally returning for any future products that we could incorporate them into.

NOTE: This text has been added following the response to this review from Megan at Chelsea Plank…read moreand an email exchange yesterday with their Sales Manager. First, Megan's assumption that Chelsea Plank was not contacted by the retailer is erroneous, the retailer did reach out to them and their Sales Manager did respond to the retailer, I saved the original email exchanges with our retailer who mentions the Sales Manager by name. At the time the retailer replied "he (the Chelsea Plank sales manager) stated that the knots in the flooring are standard due to it being a character floor. And he does not supply or have recommendations on an epoxy to fill." I replied through their website yesterday as Megan instructed and was contacted by the same Sales Manager that responded to our retailer. He, like Megan, blamed the retailer, saying it failed to adequately describe to us the characteristics of the flooring we ordered. He completely ignored our complaint regarding the fully open holes in flooring, going so far as to say; "From the pictures, it looks that they are partially open (not all the way through)" despite my photo showing the pencils through the flooring(!), and my description of the problem in item 2 of my review below, quote "we found about half a dozen fully open knots that the installer overlooked" and also completely ignoring item 3 of my review, quote "It's been 4 months since installation, the 'partially open knots' continue to crack and become fully open knots!" I asked the Sales Manager to carefully re-read my concerns so he understands the issues before replying again, it's been 24 hours and no reply has been received. I stand behind my original comments regarding the poor quality of the Character Grade flooring and of their customer service. --------------Original review begins below---------------- We purchased the Craftsman Series, Heirloom Red Oak flooring from Chelsea Plank because we wanted hardwood flooring with a lot of character. 1. When the flooring was delivered I noticed a damaged box with wood splinters protruding. I told the delivery person I wanted to open and inspect the box before accepting it. I was told, "Sir, if you open the box I can't take it back." So I replied, "Then take it back and bring me another one." He replied, "If I take it back I can't guarantee the replacement will be of the same lot number, and so it might not match the others." So either accept the box and hope for the best, or reject it and hope for the best. I accepted the box but set it aside to be opened last if necessary. We had sufficient flooring to complete the job and that box was returned for a refund (we were charged a restocking fee, I thought this was inappropriate given the box was delivered damaged). 2. The Craftsman Series is a 'Character grade' hardwood. Chelsea Plank says that this flooring is "character grade lumber that includes partially open knots, bird peck, worm holes and mineral streaks". That's fine, we like wood with character and it's why we chose it, however after installation we found about half a dozen fully open knots that the installer overlooked, their warranty claims "each box may contain a small percentage of defects (normally less than 1%)" but our experience says 5% will be defective if a fully open knot is considered a defect. To the installer's credit he returned and filled each with a special blend of epoxy wood filler at his own effort and expense (when we asked Chelsea Plank for advice about filling the knots they said they didn't recommend it, but didn't offer an alternative), the only other option would have been to pull up the defective planks and ask for replacements. 3. It's been 4 months since installation, the "partially open knots" continue to crack and become fully open knots! My wife had been using a vacuum with a hard floor attachment and we discovered it has been sucking up the loose wood from the cracking knots. So now I'm keeping an eye on the floor and as I observe knots cracking I apply wood epoxy to secure them in place. 4. We reached out the Chelsea Plank through the retailer who we bought the flooring from, through their contact page on their website, and even to them through linkedin but basically we've been ignored. The Craftsman series is their highest grade of the 'Character grade' flooring, if that's true then God help you if you purchase the Cottage or Lodge series. I assume our experience with their customer service after the purchase, i.e., non-existent, will be true for others regardless of the grade of flooring you chose. These are the reasons I can't recommend Chelsea Plank Flooring.

Used Chelsea flooring on first floor remodel 6 years ago and am extremely happy with it to this…read moreday. Now doing the upstairs. Contacted them last minute, and they were able to accommodate my order. Jessica was extremely helpful, as were the rest of the staff. GregO Riverview, Mi

My wife and I went into Dexter Cabinet & Countertop on a Saturday afternoon to get an estimate for…read morecabinets and counters for our new kitchen. It seemed like a nice place with some good options for cabinets and counters. Del was the only one there and helped answer a few questions for us, informing us that he was the "counter guy" and that Tim was not in that day to do our cabinet estimate. That was fine, Del took our information and kitchen details to leave for Tim to contact us with a cabinet estimate. Del seemed knowledgeable about counters and that he'd do a good job with our counter estimate once Tim could get our cabinets done. 5 days later after calling once and emailing Tim, we hadn't heard anything back. We just bought the house and the 3-4 week lead time for ordering cabinets is part of the critical path of our remodel. It has been over 2 weeks now and we haven't been contacted once. We clearly were either not a priority for them or they lost/ignored our request for an estimate. They get two stars because they seem like their product is good and other reviewers have claimed that they do good work. We wouldn't know since they wouldn't even get to the point of giving us an estimate for our business. Make sure to call ahead to ensure that Tim or Del is in before driving over there, don't rely on them to contact you.

Great job of pricing and installation; they worked patiently with every quirk we threw at them…read more They even arranged for a plumber, which too often is the customer's responsibility. The price seemed to not be out of line with the big box stores but the process at those stores was pretty convoluted while Dexter Cabinet put it into one nice package (although we decided to purchase a different faucet than the several good ones they offered in their package). After a couple go-rounds at Lowe's, we threw up our hands and went with the more "comfortable" (and LOCAL) Dexter Cabinet option. Glad we did. I would however recommend that potential customers take some responsibility for keeping the communication going. Contact them if you don't hear back when you expect to. That worked really well for us. This seems to be the way to work with most contractors, we've found.

While the project took a bit longer than I had anticipated, such is the nature of home…read morerepair/improvement. Chuck was professional, courteous, and friendly - keeping me informed all throughout the process of the home repair. He didn't skimp on materials, takes pride in his work, has an extensive knowledge of all areas of the trade. The end product was top-notch, and I am confident in recommending Chuck for your next home project.

I was hesitant when I first walked into their building thinking this place is out of my range for…read moremy little kitchen countertops but Dimitriy made me feel very comfortable, asked a few questions and then showed me granite he thought I would like. (It was beautiful and had the sparkle I was looking for) The price was very reasonable, the installers did an awesome job and I'm loving my kitchen countertops and walls. Thank you again for making my dream come true of a beautiful and updated kitchen.

Measurement that was edited and signed off on never made it to the shop and was cut incorrectly…read more One install visit down Second visit to install the corrected mistake they forgot the backsplash Second install visit down Called to tell them forget the backsplash Said they could not do it Guy shows up unannounced the next day and has the backsplash Took three tries