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B&D Towing

3.5 (2 reviews)

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Vehicle towing

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Newparts

Newparts

1.5
(68 reviews)

I hope I can shed some light for some of the reviewers. Full…read moredisclosure, I'm retired, but spent 40+ years as an importer and distributor of european car parts. The companies I worked with created the backbone of the entire foreign car parts market in this country. So, having said that, of course the internet has radically changed the way consumers buy car parts. The days of going to a local parts store and relying on the expertise of the parts person and their selection of product have not been totally replaced, but online sources are far more numerous. Of course the reason is, creating an online "store" is far simpler and cheaper than opening a brick and mortar parts store and offers the distinct advantage that the online store does NOT have to anything in stock. How does that work ? The online store acts as a aggregator, or a broker, for orders. A customer books an order through amazon or ebay or other online presence and the online store forwards that order to one, or more, of their suppliers. The supplier(s) then processes the order and ships it to the customer while billing the online store. The process is called "drop shipping". Billing to the customer is handled from the online store and, if all goes well, the transaction is totally invisible to the customer. Problems can arise when something goes awry. In the case of online brokers, they are relying on the sales, shipping, warranty and return polices of their suppliers. When a problem occurs, the online store must rely on the speed and efficiency of the supplier which is nearly out of their control. An exception to this condition would be in the online store also had a brick and mortar presence large enough to handled returns and warranty issues. In the case of of newparts.com, this does appear to be the case. A google map search of the addressed associated with newparts.com shows a mid sized repair shop in Nashville, TN, "Autotech Import Repair Specialists" In the big picture, there may be nothing wrong with this. It well could be this address is used for billing and paper shuffling, but if that is the case, where are the parts ? To stock the level of inventory they claim, a warehouse in excess of 100,000 sq ft would be needed So they broker customer orders and have their suppliers drop ship the order to the customer. nothing wrong with that and if the customers get what they need, at a good price and a timely fashion all the better. I do have a problem with this claim they make on the website: "If you need it tomorrow then expedited shipping is available, but with over 50 locations Newparts.com has some of the fastest free ground shipping in the business." "with over 50 locations" ???? Where are these locations and why is the central location a repair shop in Nashville? The packing slip for a recent purchase from them showed : Bill to : Newparts, Nashville Ship to: Customer xyz The shipping label on the box shows it was shipped from one of the Parts Authority warehouses, specifically Hempstead NY Parts Authority is a large distributor with locations in 13+states So, newparts.com may have access to over 50 locations, but are those their locations ? Doubtful. Still, if all goes well, a customer can have access to thousands of parts from dozens of specialty warehouse across the country, but as the customer is most likely not dealing with actual stocking warehouse and shipper, even a small problem can become a huge one. Finally, parts is not a cut and dried business. It is complex and riddled with questionable information from the OEMs and constant part changes (supersessions) and can be difficult for consumer and supplier alike. Hope this helps

Ordered 2 Bilstein shocks at a cost of over $240 through Ebay under the name Partscontainer…read more Received a tiny package with 1 small packet of brake lube! I immediately tried calling the number on the website but it didn't work. Another number found online appears to be shared with another company. I messaged them but have received no reply. I've file for a refund with Ebay and reported them. I only wished I'd done some internet research on them, I would have seen the countless negative feedback and reviews.

B&D Towing - towing - Updated June 2026

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