This company got us out of a bind, FAST! Had to tow someone else's car off the side of 40 and it…read morewas done quickly and safely! Thank you!

From the owner: We're a family-owned and operated 24-hour towing company that always responds with the best…read moreinterest of our community at heart. In times of desperate need, you can rely on our fully licensed and insured organization to provide an efficient solution. For 36 years, we've been using our personal knowledge and problem solving skills to improve on areas that have yet to work well for customers of other tow truck companies in order to ensure our customers receive nothing less than the best.

They did good work at a fair price. Unfortunately they put several hours on our boat while it was…read moreleft there for 2 weeks for a trailer repair. There were 6 hours added to the meter, our arch was not stowed correctly, our fuel was 74% full when dropped off but at 40% when we picked it up. There were open and unopened bags of chips in the sink, the tow strap was twisted (which we never do). The motor was not stowed correctly and there was a nasty water ring on the toons.

dropped off a tire Thursday morning. They told me they can get me a new tire the following morning,…read moreFriday. I called and called the next few days and they were giving me the go around. I came back Tuesday to see if they had it ready for me and they still didn't even have the tire. So I told them I'll just take my tire back and go somewhere else. They didn't even have the audacity to put the tire back on the rim as that's how I brought it to them. Very unprofessional and would not recommend.

I hope I can shed some light for some of the reviewers. Full…read moredisclosure, I'm retired, but spent 40+ years as an importer and distributor of european car parts. The companies I worked with created the backbone of the entire foreign car parts market in this country. So, having said that, of course the internet has radically changed the way consumers buy car parts. The days of going to a local parts store and relying on the expertise of the parts person and their selection of product have not been totally replaced, but online sources are far more numerous. Of course the reason is, creating an online "store" is far simpler and cheaper than opening a brick and mortar parts store and offers the distinct advantage that the online store does NOT have to anything in stock. How does that work ? The online store acts as a aggregator, or a broker, for orders. A customer books an order through amazon or ebay or other online presence and the online store forwards that order to one, or more, of their suppliers. The supplier(s) then processes the order and ships it to the customer while billing the online store. The process is called "drop shipping". Billing to the customer is handled from the online store and, if all goes well, the transaction is totally invisible to the customer. Problems can arise when something goes awry. In the case of online brokers, they are relying on the sales, shipping, warranty and return polices of their suppliers. When a problem occurs, the online store must rely on the speed and efficiency of the supplier which is nearly out of their control. An exception to this condition would be in the online store also had a brick and mortar presence large enough to handled returns and warranty issues. In the case of of newparts.com, this does appear to be the case. A google map search of the addressed associated with newparts.com shows a mid sized repair shop in Nashville, TN, "Autotech Import Repair Specialists" In the big picture, there may be nothing wrong with this. It well could be this address is used for billing and paper shuffling, but if that is the case, where are the parts ? To stock the level of inventory they claim, a warehouse in excess of 100,000 sq ft would be needed So they broker customer orders and have their suppliers drop ship the order to the customer. nothing wrong with that and if the customers get what they need, at a good price and a timely fashion all the better. I do have a problem with this claim they make on the website: "If you need it tomorrow then expedited shipping is available, but with over 50 locations Newparts.com has some of the fastest free ground shipping in the business." "with over 50 locations" ???? Where are these locations and why is the central location a repair shop in Nashville? The packing slip for a recent purchase from them showed : Bill to : Newparts, Nashville Ship to: Customer xyz The shipping label on the box shows it was shipped from one of the Parts Authority warehouses, specifically Hempstead NY Parts Authority is a large distributor with locations in 13+states So, newparts.com may have access to over 50 locations, but are those their locations ? Doubtful. Still, if all goes well, a customer can have access to thousands of parts from dozens of specialty warehouse across the country, but as the customer is most likely not dealing with actual stocking warehouse and shipper, even a small problem can become a huge one. Finally, parts is not a cut and dried business. It is complex and riddled with questionable information from the OEMs and constant part changes (supersessions) and can be difficult for consumer and supplier alike. Hope this helps

Ordered 2 Bilstein shocks at a cost of over $240 through Ebay under the name Partscontainer…read more Received a tiny package with 1 small packet of brake lube! I immediately tried calling the number on the website but it didn't work. Another number found online appears to be shared with another company. I messaged them but have received no reply. I've file for a refund with Ebay and reported them. I only wished I'd done some internet research on them, I would have seen the countless negative feedback and reviews.

Can't recommend Smith County Auto Repair enough! We were traveling along I-40 when we started…read morehaving trouble. We made it to the truck stop at the exit and started talking to a local at the gas pumps. He told us there was a shop or two closer, but that Charlie Edwards was the best in the area and that he was an honest guy and wouldn't "rip us off" like the other places. It was not far from the interstate so we crossed our fingers and made it over there. Wow! Great guy and had us back on the road in less than an hour for a lot less than we expected. It's hard to find places like this nowadays! Thanks again!