Awesome service! My present plumbing co was fine but when I called them to handle a basic plumbing issue at my mother in laws place, their automated robot said tomorrow. When tomorrow came, I got a call from the human on duty informing me that ms A.I. made a mistake and it would be two weeks out! I decided to go fishing for a new company. And the next day B&L guy installed new shower head, toilet handle and lid, problem solved everybody happy. Nice tech, got it done, mother in law thrilled. Looks like I've got a new go-to plumber! read more

Serviceline Warranties of America/HomeServe (SLWA) refers this company to check sewer lines complaints. SLWA pays B& L Plumbing to dishonestly tell customers that they do not need sewer line replacement. SWLA is a fraudulent home service company who collects annual premiums from customers for protection against costly sewer line replacement. After I paid 13 years of premium, SLWA refused to replace sewer line. read more

I contacted B&L plumbing from a referral from another Plumber that was hurt and retiring on Nov. 8 2025 when a leak became more than a leak and I had shut down my water supply. Contacted office and was told what the initial service call would be I remember about $130.00 (don't have receipt because the will not provide one) they sent out aTech named Rick nice professional examined problem and proceeded to fix all in all maybe 2-3 hrs I was initially happy and we had running water again, paid tech about $460.00 in cash said receipt would be e mailed ( Was not) 24 hrs later pipe broke again where it was repaired. Called Company sent out another tech on Mon. Following Sat. repair fixed again same same place same pipes no replacements was told by tech would not need replacement yet. Fixed once again on Mon and 24 hrs later pipes failed again no water. The good thing did not charge me again. So once again contacted office again and Talked to a rep saying I needed to get a well company out there to fix water pressure before they would come out again. I asked how and where these supposedly water readings were taken and from where? And I wanted my receipt, which was told no problem. So now this Nov 19 2025 no water and no service contacted person in well water industry and took water reading briefly turned off water and had my nephew buy new pipe ingredients and fix the original problem by replacing pipes on Nov. 20 and still holding steady on Nov 26 2025. I contacted company office Mngr. On Nov. 21 2025 about receipt and said email was not correct, I corrected and still not received. I wished I had read reviews about this company on Yelp because they have a History of not making or ignoring customers concerns. As they advertise as Family Owned and Veteran Owned. As a Veteran I would not recommend this Company and to read Yelp reviews Regards: CBT USA RETIRED read more

We have used B&L Plumbing Service for many years and they always rise to the occasion. Here's all of the work they have done for us: 1) fixed an issue that flooded our basement 2) replaced our exterior spigot after I left the hose attached and it froze 3) Multiple jobs for our family members who live in Lees Summit To say they have become our trusted plumber would be an understatement. Their team members are always punctual and friendly. Fair pricing as well. read more

B & L is our go to plumbing service in and emergency or just needing plumbing fixes or updates. They are always so helpful and on time and honest. If anyone asks me to recommend a plumbing company, they are my first choice. read more

B & L Plumbing Service - Plumbing Near Me - Lee's Summit, Missouri

B&L Plumbing were the company my home warranty selected. From start to end, I was extremely pleased. Communication was great, I received a phone call and then a text alerting me that Paul was on his way. It included a photo of him so I could be sure it was the right person. He worked efficiently and quickly, immediately saw the problem and replaced the piping. He was done in under one hour. I will be sure to call B&L Plumbing for future needs! read more

I needed a new water line installed for my fridge and they charged me $285 for the service and parts. It's hard to figure out what is reasonable or not with these type of services. My water still isn't working correctly out the fridge, and is running super slow. He suggested I try to replace my filter, which I did have at the house. The man didn't wear booties in the home, but could see clearly at my front area that all shoes stop right there. Overall I appreciate the response time of the company read more

Was given an arrival time of 8am to noon, they didn't arrive until after 1pm, and no contact from them to advise they were running late. This was a relatively simple plumbing 101 job: replacing the tank valve and flapper and confirming all connections were sealed so that water would not continue to run from the back of the tank into the bowl. Was not fixed on the first or the second time they were out...they won't be coming back a third time. No one at the company seemed willing or able to take ownership of my situation and ensure that I was taken care of. They apparently earned their two out of five rating here on yelp... Do yourself a favor and pick someone else... read more

B & L Plumbing Service - Inside of toilet tank - Plumbing Near Me - Lee's Summit, Missouri

Even though we are with AHS, they responded the same day, had the guy out the next, and problem solved. He is well trained and very nice. Thank you. Rev. D. Kent Deubner, Pleasant Hill, MO Hey, a big shout out to Delainey. He did a fantastic job. Thank you. read more

We had a water line burst today due to the freezing temperatures. B&L had their guy, Delainey, out within the hour. He was very knowledgeable, professional and quick. My wife and I were truly impressed with Delainey and ultimately B&L. Thank you for everything today, Delainey! You saved us from not having water over the Christmas holidays. We really appreciate you guys and will recommend your company to family and friends! read more

Contacted this company to come to my business after normal hours. He gave a price and we told him to go ahead and come over. He never responded. The next morning we reached out again and he said he would be coming over within an hour. Called back three hours later because he had not arrived and asked if he was still coming. He said yes but was finishing up a job in the area. He NEVER showed up or called. Terrible company! read more

I had a main drain break outside my house. Because the pipe was broke next to the basement wall it was not covered by my insurance through the water company. They changed me $2200 because they had to replace the pipe from my basement. I had 2 other estimates , one from 2700 to do the whole thing including the outside and 800 to replace the pipe going from the basement to outside. No one would replace it since B&L had started it and the liability would be an issue. The city sent B&L out I was stuck with them. Not only was I way overcharged but they left me with a mess in my yard. Nothing was placed back to where it was nor did they remove the burning tree that they dug up. They did not have it inspected and signed off by the water company. So if you want to pay a fortune for shouty work call B&L read more

I would give zero stars if that were an option. Beware of this dishonest business! They responded to an emergency at my home as a service provider for Service Line Warranty. They were supposed to call me back to let me know the next step in fixing my problem. I can't use water in my home and they now are in no hurry to finish the job. I'm now scrambling to do as another company via Service Line. Unprofessional and dishonest! Be warned!!! read more

B & L Plumbing Service - Water backup - Plumbing Near Me - Lee's Summit, Missouri

We were assigned this company by our sewer line protection warranty company. We requested a date and time window later in the week for them to come out. A very pushy and rude "manager" called us immediately to state they would be on their way asap to "do the work". We explained we did not request them same-day and they implied we didn't know what we were talking about despite screenshot proof of the appointment time booked. We also explained they were to assess and diagnose the issue for the insurance company and not just "start to work". They were disrespectful, sighed and scoffed at us over the phone, and gave such an uncomfortable and unprofessional first impression we did not feel comfortable having them doing any kind of work in our home. We called our sewer line insurance and requested to be reassigned to a company that has much much better reviews here. Based on the other reviews here I'm glad our first impression was correct. If assigned to this company by your sewer line warranty, immediately request another. Poor customer service is inexcusable, regardless of whether they are paid directly by the customer or through insurance. read more

My toilet was leaking and I called my home warranty company who dispatched B&L Plumbing Services. B&L contacted me the next day and were out the day after (my choice). Technician Delaynie (I hope I spelled his name right) was phenomenal. Not only was he on time but he was very friendly, knowledgeable, and professional. I highly recommend B&L Plumbing Services and especially recommend Delanynie! :-) read more

Really really bad - - left a trail of raw sewage in my house and on a wall, and 2/3 things they fixed (a hot water heater and a drain pipe) failed city inspection. after b&l sent out a supervisor to fix it, the hot water heater failed inspection again and the drain is still questionable read more

ZERO STAR!! Don't deal with these people. Tells you one thing turn around and tell your home warranty another thing. B&L: "Oh no its not worth fixing your water heater better to get a replacement" turns around telling AHS " yeah its still operational just a lil sediment n rocks bangin inside the heater" ME: @Then why cant you fix it?" B&L: "ohh its no point in draining it, just get a replacement" Stared at it for 5min and collected $75. read more

The technician showed up at my door during COVID-19 on 05/08/2020. He was not wearing any protective equipment and I had to ask him to put on shoe covering. I asked him wasn't he supposed to wear a mask and gloves and he said "all that has been lifted" and he refused. He continued to touch things in my house, set his belongings on my bathroom counter top, stand close to me with no mask and said nothing I needed would be covered by my warranty. He said it was all my house settling. Didn't take any measurements or have any documentation that my house settling caused the problem. he also argued with me that my sink wasn't draining was slow. He spoke to me as if I was an idiot. Don't hire this company unless you want to be lied to, put your health at risk and spend more than you should. read more

In my opinion it is really hard to find a trustworthy and reliable plumbing service. The plumber was able accurately diagnose my problem and fix it within minutes for a reasonable price. Try these guys first if you need a plumber! read more

Had several issues after purchasing a house and several modifications that I wanted done to spiffy the place up. I scheduled the two warranty repairs and the replacement faucet install at the same time to maximize the efficiency of the repair/replacement (he would only have to drain the system once). After realizing I had been billed on 3 separate tickets I understood that I did not receive any benefit of increasing the efficiency as they still billed me for what it would of taken had it been 3 separate calls. +- 500$ for 2 hours of work with all of the non warranty parts provided. I do not mind paying 85$ an hour for work completed by a professional, but to be bid 2x that price unbeknownst to my wife and end up paying +- neurosurgeon pay level is pretty sleazy, even for a plumbing company. read more

B&L's website states they provide emergency services and says they are available 24/7. Not true! I called them to see if they could come out the same day and they said no, and didn't even ask what kind of emergency I had. They told me they can't come out for at least a week. They were not eager to help at all! They acted like I my call was an inconvenience to them! I will not call them again. If they don't want my business I'll go elsewhere. Meanwhile my floor is getting ruined while I search for a plumber to fix a water leak! read more

Pathetic and uneducated. Had a tech come out due to a home warranty claim on a hot water heater. Driver gets to the house and talks about the neighbor kid that ran out in front of him while chasing a dog (undeniably a rattling situation) and goes on to say he wanted to go to the neighbors house and punch whatever adult answered the door.... Are you kidding me?? How is that the way to handle the situation? After that nonsense was put behind him he walked into the garage (location of leaking water heater) and within 2 minutes tells me it's not the water heater that's leaking. I tell him I'm confident that it is, in fact, the water heater that's leaking as I could watch it drip from underneath it. I instructed him he needed to actually kneel down and look underneath it instead of from the top and sure enough his response was "well I'll be damned, it sure is leaking".... After this he told me that he needed to call the home warranty people and suggest a fix. After 20 minutes of him being in his van on the phone he comes out to tell me that they don't make a unit the size mine is (48" tank) and that it is out of code. Mind you, I bought this house in Nov 2015 and had a full inspection. He told me that a hot water heater needs to be 18" off the ground in the garage and that no unit, even if they made the same size I currently have would fit and be in code. I told him I had a hard time believing that it didn't meet code since the house was just inspected less than a year ago. His response was "home inspectors will do anything, I'll explain when I get back from my van" and he walked away. Sometime while in the garage the home protection company called me and it went straight to voicemail, the tech said he couldn't do anything today and was needing to leave since I wasn't able to get a hold of the home protection company immediately. He left without ever explaining his statement on the home inspectors, without detailing what needs to be fixed, without telling me what my code infractions were, nearly without giving me my receipt for service and simply telling me my only option was to get an electric unit installed for $1,800. The home protection company called me and just then was I informed about everything the tech said was wrong. The tech detailed that I didn't have a gas shutoff for the system, I do, and that the hot water heater needs to be 18" off the ground in the garage, the 2015 Fuel Gas Code reads: "G2408.2 (305.3) Elevation of Ignition Source. Equipment and appliances having an ignition source shall be elevated such that the source of ignition is not less that 18 inches (457mm) above the floor in hazardous locations and public garages, private garages... Exception: Elevation of the ignition source is not required for appliances that are listed as flammable-vapor-ignition resistant" All hot water heaters produced after July 1, 2005 are flammable-vapor-ignition resistant. So both of those code "violations" were in fact, not violations and in compliance. Now, you may be wondering why on earth any of this matters if they don't make a hot water heater the same size as the one that I have? SURPRISE.... They do. As a matter of fact, it's made by the same company that made my current one, Kenmore. Both the Kenmore 57640 and 57940 are 47.75" tall. So, after all of this, my home protection company says that they cannot replace it because B&L says that it's not possible to replace it and abide by code... so I was up a creek, got a small "cash-out" from the home protection company and had to find my own means to install the hot water heater. How can a "certified" plumber not know plumbing code and miss things so obvious that someone with no plumbing experience can find the same day (gas shut-off and code? It took literally 1 search to find the hot water heater that was the identical size to the one that I previously had. Will never do business with B&L plumbing again. read more

This review is based off a service call through a home warranty. Very rude customer service. Receptionist did not want to take the call and was rude on every proceeding call. I selected a service date and stated that was the only date I could be home. Received multiple calls to see if I wanted another date and was told that this was the "second call" - whatever that means. As far as the service call, I might as well have flushed my money down the toilet. Troubleshooting yielded no new information and told work was outside of warranty and was not even given a quote for work. So basically, I have to call another plumber to have the issue troubleshot and completed. TOTAL WASTE OF TIME AND MONEY! read more

Needed water pressure looked and Michael knew exactly what the issue was. He also put a kitchen faucet in for us. Very nice and no pressure . We will use them again with any of our plumbing issues. read more

ZERO STar. This is the worst PLUMBING company I have ever delt with. I would give them a zero star if it was possible. I am responsible to send maintenance calls to tenants in properties and would request services from B &L PLUMBING through the home warranty company. They would come to fix the problem and as soon as the know the tenant are a people of color they don't fix anything, they would say oh contact the warrant company or this item is not covered or any excuses they could come up with after the collect the $100. If my tenant is not a people of color then magically THE problem is fixed.and have a nice day. This happned to more than 25 tenants. In the past 2 years. I complained to the homewarrannty but got no response the call center is in overseas I complained to the female MANGAER there at BL plumbing and she was non responsive nonshalon. And decided to quit using this PLUMBING co and the homewarrany that employ this kind of bigots that still view other based on their language and skin color. They have done the same things to other tenant once the tech hear that don't speak good english or they speak with an accent they are not treated equal to the white tenant. Becuse its assumed they know nothing. its ugly and sad face of the society. But it's TRUE. read more

Update. Used again through my home warranty, and they were prompt, professional, and got the job done.

It's such a terrible feeling when you're in the shower and someone flushes the toilet and your water pressure drops to a pathetic dribble of water stream. I called my home warranty, and they sent me to B&L. I see from the review that this is quite common. Jason came out to my house and installed new main shut off valves in my house, and a new water pressure gauge. I'm not a plumber so forgive me if I'm using the wrong terms here! The water pressure problem persisted, so Jason contacted the City of Kansas City. Everyone is scared that it will be a nightmare when you have to involve the City, but Jason took care of it! He communicated with the City directly and made sure that my water pressure problem was resolved. He really went above and beyond, and I'm super grateful. read more

B&L came out to inspect and replace a water heater. Jason was assigned to our home and was extremely knowledgeable and easy to work with! He did a fantastic job, was clean, and efficient. I highly recommend asking for him if you can. The only reason I can't offer a 5 star is because of the office. They were not very easy to work with, and the women in the office didnt seem to know much about or understand simple matters of my home warranty or what services were included in price quotes. Prices were reasonable though, and work was completed in a timely manner. Thanks again Jason!! - R.M. read more

Jason came after two previous plumbers had not solved my problem. He worked diligently until he corrected the problem. I am so appreciative of his hard work and perseverance to get the job done correctly. Thank you, Jason - you can bet I will call if I have other plumbing issues in the future. read more

AVOID at ALL Costs. B and L came out to my house to find the root cause of a shower leak and toilet leak. Bill showed up and was pleasant and seemed knowledgeable. He was gloved up and energetic. We started in the master bath where I had both problems. I had shut off the main water to the house as we had recently gone on vacation. I turned the water back on, and after investigating the shower we could not duplicate the issue. One of two causes was determined. Calcium buildup or possibly water pressure. The toilet again was not presently leaking. We could not duplicate the clean water leak. Water pressure was the common denominator and determined to be the problem. To determine the water pressure we ventured to the main shut off valve. There, Bill pointed out a pressure relief valve and determined it to be inoperative and needing replacement. Probably the diaphragm I believe he said. He did so by going outside to check the water pressure and seeing it was at 90 psi after looking at the relief valve. Cost $600 On the way back in, he also claimed the new hot water heater I had installed last year was not up to code and I needed and expansion tank. Cost $450 Neither problem was fixed, but $1000 solution was proposed to alleviate possible house water issues. PSI was the root cause and all water fixtures in my house would gradually fail. A week later and returned again from out of town and ventured to the same pressure relief valve with my neighbor. Using a 9/16 in socket wrench, we adjusted the pressure relief valve full in and out then back to where we started. Low and behold this cleared the calcium buildup and returned the pressure back to normal (less than 65 psi). BL: Bill is deceptive. He knew what he was doing when he said I had a pressure relief valve problem. He mentioned to me about how turning the water off and back on probably cleared the calcium in the line to the shower. Yet he fails to even attempt to adjust the pressure relief valve. I watched him during the entire process. His demeanor while pleasant is to mask his lack of integrity. He will up-sell what you don't need. read more

Absolutely horrible service. They have been to my home twice. The first time they charged me for something that did not resolve the issue and told me to by a water filter. So when he returned the second time to "resolve" the issue he refused to install the filter unless I paid $125 and refused to check my unused dishwasher to see why it is flooding suggesting to buy a new one. He left doing absolutely nothing. I would not recommend to anyone. read more

Worst plumbers ever. We had our water bill doubled & the water company told us we had a leak somewhere. They came out & walked around for less than 10 minutes then said we did not have any leaks & left!!!! Never checked any water on off areas or toilets or anything. This place is horrible! read more

This company has come to our house several times through our home warranties (with multiple houses). They have terrible customer service. They never fix the issue. They take our $100 deductible and leave then lie to the warranty company about what happened. Awful people. Do NOT use them unless you want your money taken and terrible work...if they even ever work. read more

I called American Home Shield home warranty service for my water heater was not working, They send a guy I think Jason to come look at it and fix it. He came and looked at it without checking anything he said both unites are burned out and need to be replaced. I called American Home Shield a day later they said your case still under review I called 2 days later still the case under review and no hot water. Finally my friend said he knows a plumber do I want him to come and take a look at it, I said ok. The plumber came replace I think it was igitor and charged my $110 and water heater start working. I paid American home Shield $120 for nothing. I called B and L Plumbing they refused to talk to me and I called Amercain Home Shield They refused to give my $120 back. I said then come replace my units like B&L plumbing said need to be replaced. AHS customer service lady said some one will call me no one did. It all a BIG SCAM. read more

ZERO stars. Total scam artists. Don't say you weren't warned. After being sent by the warranty company to fix a toilet flapper mechanism on an old toilet, the B&L (Bad & Lying) "boss" starts talking about how the house must have "high pressure", and we need to have a pressure regulator installed, at a cost of $2200. He shows me the pressure, at the lowest point of the house, where the pressure comes in the house. I had 3 other REPUTABLE plumbers come over and give evaluations and estimates for a regulator, and they all told me it was NOT necessary, and I would HATE the low pressure results. Meanwhile, while I told the Bad & Lying "boss" that I would think about it, he threatened to call my warranty company and tell them about my high pressure, and how my warranty policy would be canceled. "I'm going in my car, I'm a-gonna do it!" kind of pressure. Of course, the warranty company never canceled me, and I eventually had to call again to get their jerry-rigging solution fixed. EVERY time I call the warranty company for a plumbing issue, they first refer Bad & Lying, and I REFUSE THEM. I have them on my blacklist so they are never referred again. Just a few weeks ago, I got another company who was wonderful (Metro Services KC), and they said they had heard exactly the same scam from another unhappy victim of Bad & Lying. AVOID. read more

Don't say you weren't warned! Look at the other reviews here (including the "not recommended" section full of red-flag advice. Use these guys if you want to know what it feels like to have your home, dignity, and wallet violated by indifferent, price-gouging, possibly-criminal charlatans. My home in Kansas City needed a waterline leak repair. The problem was not diagnosed correctly, the workers left the problem worse than it was before they arrived. They did not stand behind their lousy "fix", and wouldn't even return to look at the problem they had just failed to repair. You've been warned. read more

Beware of price gouging. They tried to charge me $232.50 to replace the fill valve and flapper in a standard toilet. Diagnosis $ 62.50 Toilet flapper $ 25.00 Toilet fill valve $145.00 ___________________ $232.50 After a few emails and phone call complaints, I was able to get her to remove the diagnosis charge. But still, the intent was to charge 232.50 for such a simple fix. Contacted them via phone first thing Monday morning jan 6. I called several plumbers looking for one that had same day availability because my tenant just happened to be at home that day. Others had cheaper service, fees but I chose B&L Plumbing because they claimed they had an opening that day. I explained that the tank won't fill and asked what something like that might run. They told me it would be $125 but whatever they do is applied to that amount and that it sounded pretty simple. I assumed this is it's a simple fix there won't be extravagant extra costs right? Also the tenant said she replaced the flapper herself a few months ago so I'm wondering if she just didn't get it seated correctly. I arranged for B&L Plumbing to go to fix the toilet. I gave them my tenants's phone # so they can coordinate with her as well. They tell her they can't come for 2 more days. This is my first beef with this company. I only chose them because they claimed they had someone available. On Wed a plumber when out to fix. Plumber called me (landlord) on the phone saying he thinks it needs rebuild fill valve and flapper. He did quote me on the phone what the estimate charge would be but I was not understanding how this cost he is quoting correlates to the $125 they say applies to whatever they do while we are there. I had to approve him to do the work or he would have left and I still had to pay the 125 and not gotten the issue resolved. I called the office again to ask her to explain the $125 charge again. She sent me an email explaining it. "As you were told on the phone we charge a minimum of $125.00 per service call, of which is applied to whatever we do while we are there. Due to the cost of the parts he decreased the diagnosis fee/labor for you." I'm outraged. I know how much a fill value cost at the hardware store and I know it's not time consuming to install. The flapper did not even need to be replaced because it was only a few months old but he didn't' give me a choice. When I researched on the web, hardware stores sell the fill valve and flapper as a kit all in one for less than $20. Had I known before I chose this plumbing company what the price might be I would have chosen any one of the many plumbers I called who weren't available but had cheaper service charge. I understand plumbing companies need to make a profit but this is gouging. I called to discuss these charges and exchanged many emails. Finally got to speak with Kerri Clayton office manager. After getting very little satisfaction from her, she finally offered to remove only the Diagnosis charge because she claimed he looked at another bathroom the tenant mentioned and it was stopped up. This is true that the plumber did look at another toilet while there, but I did not authorize it. I told the plumber on the phone the day he called me, the tenant has not reported it to me so don't do anything about that toilet. He didn't mentioned he was already charging me a diagnosis fee for looking at it and determining that it wouldn't flush. To this day the tenant has never mentioned any issues with other toilets in the home. Why would a tenant report one toilet but not the other? I found out also that my tenant wasn't actually there that day, they they had a friend come open the house for the plumber. I don't know this for a fact but I wonder if the plumber actually rebuilt the fill and flapper or just took the opportunity to stick his hand in and fix the flapper then say he did the other work. Neither me or my tenant would know because we don't inspect the insides of the toilet often. B&L Plumbing would not tell me what their labor rate was. read more

I had service from B&L plumbing through an Old Republic warranty on Tuesday. On Friday, my sewer line, shower and sink were all backing up again. When I called, I was informed the technician said tree roots were the problem and as a result it's an uncovered service. That isn't remotely what he told me when he was at my house. The point here is not whether the service is covered. The point is a supposed professional came to my house, temporarily fixed the problem and left without telling me that it was merely a temporary fix, leaving my home vulnerable to the same problem again. I'm not a plumber. That's why I called for professional service. If you have an Old Republic warranty and are unfortunate enough to have B & L sent to your house to solve your problem, my advice would be don't even open the door when they show up. Get a different company; you'll save yourself a very nasty case of deja vu when you find your basement flooded again days later. And I see below the company responded to another complaint "this was a service call through a home warranty." Who cares what the source was? The only thing that matters in my case is that B&L didn't fix the problem AND didn't tell me the problem wasn't fixed. That's no way to do business. read more

I had a similar experience with this company when dealing with a home warranty claim. The plumber tried to get more money by saying the expansion tank on a water heater was not code and asking for over $450 to replace it. When questioned about it and trying to get my deductible check back, he assaulted me by hitting me in the face in my driveway. Owner or representative called back and called me a liar and refused to speak to me after speaking to the police officer. I had two other plumbers out since and they both said that expansion tank was in code and if they did need to put one in the cost was around $175.00. Poor staff starts with bad manager. read more

We had Jason of B&L Plumbing out to take care of some drain issues, and Jason did a tremendous job. He found the problem immediately and corrected it in minutes. He was exceptionally pleasant, informative, and efficient. I would have B&L back in a heartbeat. read more