Fast. Competent. Reasonable. Called on a Saturday with a drain problem. Crew arrived within an hour. Addressed the problem and charged me less that what several others quoted. Highly recommended. read more

I hve used them in the past & they fixed the problem very adequately. However, this time I had almost the same experiences as a couple of other reviewers. They came out on a Thursday, stayed for awhile & left, explaining that they had a prior commitment & wud return later that day. They did not return as promised, nor did they call. I, @least, expected a call the next day, on Friday. I am noting the problem was related to the severe cold snap during late January. I did call the owner who promised that one of his staff wud b calling to set up a time. No call. I waited until the following Monday to once again call the owner who tried to explain (but did not apologize for his complete lack of follow up) the situation but promised to get hold of the Water Dept in my behalf. The water had, by this time been off for 6 days. He promised that one of his plumbers wud call the following day by 11 a.m. Once again no call was rec'd. The 10th day w/o water, I made other arrangements & called said owner who tried to tell me what their plans were which I interrupted by saying b/c of no calls ever initiated by him, his services (almost non-existent, anyway) we're no longer needed. I wud like readers of this to know that the majority of my reviews on this app hve been favorable & appreciative. Regrettably, such is not the case w/ this business. You will find other reviews for Precision w/ similar complaints. I recommend that the reader pay close attention to them. Much was promised, not much delivered. read more

We had a few plumbing issues going on that we thought were somewhat severe (I'm not a plumber so I couldn't give the situation a proper assessment). We called Precision Plumbing and explained what we were experiencing. The gentleman who answered the phone gave us a few things to try and said to call back if the problem persisted. They turned out to be very minor issues that we as the home owners could resolve without getting a plumbing on site. That man could have embellished the problem and convinced us to get one of their guys to come to the house (and have the company bill us for said visit). We wouldn't have known any better... but he didn't! I think that whatever plumbing issue you have going on, you could trust this company to be honest and not try and just gouge the heck out of your wallet. Thanks a lot to anyone from Precision Plumbing who is reading this! - Jonathan read more

5 stars all the way! Our home warranty hired Precision to replace our sewage line. Fred has 40 years of experience. His team was straight-forward, efficient, and reasonable. We had minimal clean-up after the job was completed. They replaced our basement drain, sewage line, tap, and put in a new sump pump and pit. Couldn't be happier with their work. These guys know what they're doing and WORK HARD!!! read more

Wow. I'm impressed with how awful customer service is here. Really it's on a new level of awful. I had an appointment scheduled with them for 9AM Friday to fix a leak. An hour passes and I call them to see if they were still coming. The person who answered said he had 2 people not show up to work. I sympathized because there was a heat advisory and they were probably very busy. He said someone would be available to come help at 5PM or 6PM. At 7:30 PM when no one showed I called and asked if they were going to come. He replied, "2 people showed up and will be there at a quarter til 8." I asked if he was sure, because it was now an hour and a half later and this was the 2nd time he had given me a time and no one has showed. This set him off and he proceeded to scold me for having the audacity to be upset that he was essentially ignoring my planned appointments that I had scheduled my day around because, "He has about 100 calls and it's very hot". He then said "We can just cut this off and no one can show up." So I said "Yes let's do that." Let me tell you, I completely understand if it becomes busy and emergencies take priority and labor is low and everything falls apart. As a business owner, I know that if something arises and I can no longer meet a commitment with a client I would give them a call and offer to reschedule. Not IGNORE the client completely so they have to chase after me to know what is happening. And then to be so incredibly rude on top of that, as if I should just be okay with being completely ignored when I planned my day around commitments that don't mean anything. In short: DO NOT HIRE. YOU WILL BE IGNORED AND SCOLDED FOR BEING UPSET THAT YOU WERE IGNORED. read more

I can't say enough great things about this company! Fred is a great plumber, hard working,honest and fair priced! I would recommend him to anyone! read more

Sorry Fred. I just can't recommend you. Not after you cost me over $600 down my basement. I guess a flooded basement isn't emergency enough for you. This company is not reliable in anyway manner at all. I understand that people get busy as we all do. But really be upfront and let your customers know what's up that way they don't walk and run around your schedule all day. First, I had called Fred to come in and look at the damage I had in my basement.. so we schedule an appointment and he never made it, rescheduling it to next week. No communication either for anuthing, whatsoever. He still never came until my pipes started cooperating again. Sad to report that it came back and the problem came back worse this time. My basement was completely flooded. Fred was called again, Since he was the closest plumber approved by the insurance that we have. This was an emergency situation. Fred said hell be around 11. Never came. Then it changed to noon, then it changed to one. At that point, my worrying was increasing since my furnace is sitting in the basement with the damn water. So now I called my heating and cooling man. Sadly there was nothing he could do since the stuff he needs to work on are under the water. He advised me that the water needs to come down and out before it completely fries the circuit board. In my worry I call Fred again and he says he's on his way. It's already 4 pm. So I call to make sure he knows where we're at, since we have a schedule to run around as well. This is when I find out that he's not the one coming around and he'll have one of his workers come around and Fred gave me his workers direct phone number. So, I call the guy, (nice guy by the way, seemed to have no problem coming out and running to my house) he explained that he was just now getting out from a previous work he had to deal with. this is when I realize that my house is most likely the last stop of the day. All of a sudden I get a phone call from Fred screaming to stop calling him. I had been patient with this guy all day waiting for him to come around and this is what I get. Fred, I've never met you and I'm sure you're a decent man. But for real, you lack professionalism. And I don't know how you run a business with an attitude like yours and how you still have customers. I did recently looked at some reviews from your previous customers and it looks like I wasn't the first to have to deal with a situation like this. To the young man I had talked to the phone working for Fred, more power to you. While on the phone with Fred, I explained to him the damage and because he was very unreliable I had paid my heating and cooling guy to fix whatever he could fix to stop from making it an even more of a bigger damage from my furnace. I told him, him not being around on time that he's cost me 6 hundred and something dollars. He told me to stop, to "just stop" because he said what I had wasn't a big emergency. And I told him I was getting angry Cuz he's made me wait for him all day. ALL DAY! I was getting mad. My husband was getting mad. Fred was mad. He told me to apologize. Apologize for WHAT? I guess I had to apologize for calling. For calling where he's at and when he's coming. He kept giving me times and never did he came or showed up ones. And all of a sudden the said, "We are not a scam!" Who said you were a scam. I just wanted you to show up. Never did I said that he was a scam. And then he goes, "you either apologize right now and I'll send my guy to your house if not I'll tell my guy to come home." I was so frustrated I told him not to show up in my house and never come to my house. Then I hanged up. I was so mad, I was actually crying when I got off the phone. Sorry, after wasting my whole day waiting for you. I've ran out of patience of play with your game. I called the insurance and told them what had happend. Luckily, they recommended an excellent company who came in right the next day to fix the problem. No, please find someone else do fix your plumbing problems. read more

Looking for a COMPETENT, CAPABLE, EXPERT, RELIABLE, REASONABLY PRICED plumber ****************** in KANSAS CITY ********************** Not long after purchasing a rental property I was told I would need a new water line. The plumber that I had called did not do that kind of work. I asked him for a recommendation and he told me about Precision Plumbing. I had already called a few plumbers who had already told me the same thing - I needed a new water line, and the prices were, well, well beyond what I could afford. It was also scarey to hear what they had to do. When I spoke to Fred at Precision, he gave a price that was significantly less than the other quotes. He also sounded as if he knew what he was doing, had the equipment and ability to do the job, including dealing with getting the necessary permits and putting the lawn back together. In short he made a nightmare into a par for the course. I have waited more than 6 months to write this review to make sure I had no surprise problems. In that time I have used Precision for more mundane problems with other properties. Fred is totally professional, co-ordinates well with all of my tenants, comes as necessary - and that means immediately, on weekends and holidays if necessary (like basemenet flooding). He is easy to deal with, effective, and reasonably priced. I am 100% satisfied with him in every way. read more

I had an emergency situation when my basement started leaking and smelling horrible. I contacted Precision and they sent a couple people out. They were able to fix the problem and were professional and timely. The cost was unexpected but realistic so overall the experience was A+ Would recommend them to anyone and would definitely use them again. read more

Too busy to be bothered with installing a new kitchen faucet and converting a portable dishwasher into a more permanent appliance. I suppose you'd need a bigger job to entice their interest. read more

We had our main line collapse, which made our basement start flooding. I called the owner to let him know our situation got worse and he made us a priority as we were having to pump water out of our basement. When the crew arrived, they were able to get the line open to prevent flooding in the basement. They did a great job of fixing the problem and cleaning up all of the dirt. Every guy on the crew was nice and very knowledgeable. I would highly recommend them and their services. I know we will be happy to call them out again for any other issues we might have. read more

No one likes to find out they need a new water main. I have a Home Serve policy just in case. I was lucky enough that they use Precision as one of their contractors. They were responsive, and showed up at 8:15 this morning, ready to work in the rain! Four hours later, I have water, and they reseeded the lawn. I would recommend them to anyone needing this work. Patsy R read more

Working with Precision has been a nightmare. In July our old, crumbling outside sewer lines had to be replaced, requiring that the yard and part of the patio be dug up. Precision dug a trench at least 10 feet deep, and in violation of OSHA requirements, didn't shore it up. When they filled it in, they didn't tamp it down. So within two months a sinkhole developed and our patio began bowing. We called every week for two more months, with them telling us they were backed up and would get out when they could. It's now December. We finally called another plumber yesterday, who scoped it and found Precision had used the wrong kind of pipe, and had not gone out far enough to resolve our backup problem, on top of causing the sink hole. And guess what - TODAY our sewer has backed up AGAIN, one day after that was discovered, all because they didn't go far enough to get to the source of the problem. That plumber is back again, working on it at this very moment. Fortunately insurance is paying for most of this, but now the buyers who have a contract on our house are getting cold feet due to all the work that has to be done, including the yard and patio having to be dug up (AGAIN). DON'T USE PRECISION!! They use unsafe shortcuts, do shoddy work, and refuse to fix their mistakes. read more

I was referred to this company and after describing the issue, they said they should have someone out that afternoon. Turns out they didn't have time the first day, the second day, there was little to no communication, and no apologies. If you need something done quickly, call someone else! read more

I have used Fred for years for large jobs, water line to house and small jobs. He is the best!

Just a quick note because I had to put this out on the internet somewhere. These guys are great! I called Fred Fraley at Precision Plumbing because he was recommended by a real-estate agent that I know. I wanted him to come out and replace the main shut-off valve for my house which had a very slow, but annoying leak. Instead of coming out and doing what I asked and taking my money, Fred told me that I probably don't have a problem that needed his help after all. He explained that those shut-off valves are made to be adjustable, and they have a "packing nut" which has fiber packed around the stem, and which is made to be tightened over time. I'm a little handy, so I cleaned the corrosion around the valve like he told me, grabbed a crescent wrench, tightened it just a little, as he suggested, and it's dry as can be. That tells me all I need to know about Precision Plumbing. Thanks for your help, Mr. Fraley! read more