This company is absolutely disgusting. They towed our car while my mom was just making a quick delivery for a resident inside the building, hazard lights on, not blocking anything, gone for only a few minutes. They didn't care at all, just acted like vultures waiting to grab any car they could. When we went to the tow yard to get the car back, things got even worse. The employees were aggressive and completely disrespectful. One of them even slammed the gate shut and hurt my mom, and another man, with an amputated leg, made racist comments, telling me to "climb the gate and do something like the Mexicans." That's pure discrimination, and nobody should ever be spoken to like that. They treated us like garbage and laughed while doing it. No empathy, no decency, no professionalism, just greed and hate. I'm writing this so people know exactly what kind of business this is. If you care about your safety or basic respect, stay far away from B&M Towing. They should be investigated for their behavior and the way they treat people. read more

I have been trying to get a hold of This company after I called the police and they said this company towed the car (I was legally parked btw!!). Please lemme know how I can get my car back asap I finally get a hold of someone on the phone and was told To just come with proof of ownership and an ID. I asked what are the rates to release my car she said once I come in I will be told the price .. I walked it at 9am at opening and the lady behind the privacy glass asked for my ID and last 6 digits of the vin. Once I told her my vin she said quickly $185 (they have no rates posted anywhere except) I pulled out my debit card as clearly there is a machine and signs that show they accept that form of payment , she quickly said "Cash only "! I said oh but I don't have cash she quickly repeated "cash only " and "machines don't work today , they are 'wonky' and "you know how technology is ".. so I had to call another uber to go to the nearest atm and back. I paid and I made sure to ask for a receipt since the thought didn't even occur to them to provide one and after reading all the bad reviews I wanted to make sure I had proof . You can totally tell they just wanted to make money even tow cars that were legally parked . So disappointing! read more

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towed my truck and ruined my driveshaft in the process. this place does not care about your vehicle and they're extremely rude. be careful for these sharks read more

This company illegally towed my vehicle stating it was blocking someone's driveway. This is false. I came outside to find an Audi A6 parked in the exact spot my Audi Sq5 was parked. I picked my vehicle up from the towing company and after driving for approximately 15 mins 3 warning lights went off. I initially thought that it was a minor sensor issue and called the tow company. I was informed by Dajia that I can bring my car back to the auto body shop associated with the company and they can run a diagnostic and reset the sensor if necessary. I returned on the same day 1/16/26. The mechanic was unable to perform diagnostic due to the machine being an older model and could not assess a 2024 vehicle. I contacted the tow company again and spoke to Dajia again. She informed me I can take it to another shop and the tow company would cover the cost. I informed her I will be taking my car to Audi because I did not have time to go to multiple shops trying to get a diagnostic Due to the improper handling of the tow personnel; two suspension sensors on the front end of the vehicle was broken and the camera had to be recalibrated. I sent the invoice to the email provided by Dajia and proof of payment. On 1/20 and 2/2 respectively. It has been 8 weeks since the incident and I have not received proper correspondence nor reimbursement for the damage to my car. I have given ample to time to B andM to resolve the issue amicable. It appears they want to avoid responsibility and this is unacceptable. I will be filing a small claim in court for the 2900 dollars for the repair of my vehicle and for lost wages associated with me missing work while dealing with this issue. read more

If I could give a 0 star rating I would. If your car got towed by this company please check your car before leaving the place. I did the mistake to just grab and go and didn't do a check up. Things came up missing and as I called them right away I was given the run around. I asked are they supposed to get in the car and they said NO ok good so one why was my door unlocked when I know every time I leave my car I lock my doors their response was I DONT KNOW, two why was I missing stuff from my car that I know for sure was in there again their response was I DONT KNOW and three so then how do you explain these big footprints in my car now mind u am a female and they look like bigfoot footprints in my car and again their respond was I DONT KNOW and they will do is cover for their workers and not take responsibility. They wasn't even trying to help just trying to make me feel like am crazy like I don't know what I had in my car. Worst place ever read more

B&M Towing - Big foot prints in the car that they don't know how they got there - Towing Near Me - Arverne, New York

They illegally tow cars, crash them, then don't have insurance, and leave you stuck to work it out for yourself and your insurance can't subrogate because they are operating illegally. read more

** DO NOT USE THIS TOW COMPANY FOR ANY REASON! ** My car was towed on December 1, 2022 by the B&M Towing company. Unfortunately, the front bumper of my nice Mercedes was completely destroyed. The mechanic next door to the towing company worked on my car because it would not start. When I went to pick up my car, I noticed my destroyed bumper and of course I got on the mechanic's back. The mechanic told me that when my car was bought into the shop by B&M Towing the bumper was already broken. After numerous calls on Monday 12/12/22, a lady by the name of Rebecca finally spoke to me but she denied any wrongdoing by B&M and that they would not be responsible nor repair my bumper. She told me that the bumper from my car came in broken to their lot. I was so shocked by her lie simply because my car has NEVER been in any type of accident nor fender bender and I have pictures attached to prove it (before and after B&M Towing). I have already obtained a police report and I will follow all the necessary steps to get this resolved. I told the officer at the precinct that it was too bad the police dept. did not read all of bad reviews this company has before they contracted them to tow my car away. ** DO NOT USE THIS TOW COMPANY FOR ANY REASON! ** Ozzie M. read more

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Tow company wont give me a receipt, need receipt for Progressive tow reimbursment. I paid $310 dollars. They promised me to send receipt to my phone or email, I was provided email address and the phone. Every day I call them to get my receipt. They promised to send it next day. After more than 10 days I was redirected to the guy, who just laughed and ask me, is it possible that Macy's store gives you receipts 10 days after you buy something? Looks like it's a regular story what they do to avoid paying taxes. Just horrible!!! read more

Had a breakdown on 07/28/25.Called Geico for roadside assistance a little pass 12pm.They said this was the closest station for service.B&M gave an ETA of 1.16pm.Then updated that to 2.16pm.At 2.16pm another update till 3.17pm.Called towing service to ask if they were AAA approved.The female clerk that answered heard what I ask and hanged up on me.Called right back,a male clerk then said it's gonna be a bit longer.I got a text saying new ETA 5.30pm.Mind you they claim online to close at 4.pm.I can only surmise that they taking tows that are going to there own shop,while putting me off.If you can't handle the tow,just say so.Customers come to rely on your services and ETA's.Your companies will never build a decent clientele with this type of services.B&M would hereafter be the last service I'll call and even then would be hesitant to do so.I had to call a different tow company from further away,and they made it in 30 mins.When I arrived at my shop of choice,they were getting ready to close.Had your company been on-time even at your 3.17 pm ETA I would have got there,been diagnosed,got part and serviced and wouldn't have to use a sick day today in order to get my vehicle serviced.Worst customer service ever. read more

The worst company have there Drivers on the road with with cancel insurance, and when I got in contact with the owner Edward call me and he going to fixed it but I told him no I'm going through the insurance he to Michael not to answer the insurance agent so the won't go through. read more

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This place is the biggest scammers. They put my pregnant sister through hell. They tried to tow her car for leaving the property, while she was shopping at keyfood on the lot. I will be reporting them to the police. I don't know how they are still operating as they are the biggest crooks. Even the police on the lot as well as the Keyfood manager agreed and talked to the company and they still forced her to pay. I will be posting negative reviews wherever to make sure they are out of business. read more

The biggest scammers in the world, I have a 2 month old with me and they put a boot on my car! There's one little no parking sign alll the way on the other side which you clearly can't see it with the trees!!!! These people are disgusting and I truly hope they know that it's completely illegal what they are doing. And charging $500!!! read more

worst customer service. rude people. I wish the worst luck to their business. they tried to tow my car, while I was on the property. the property owner, and even the police, who were on the property, understood the situation however this business and its awful employees did not help. they are scammers. they steal money off people and they do not deserve to be in business. they call themselves "a family owned business", what a bs family they have. read more

SCAM! they broke the front left ax of my new car when they towed it. they are unprofessional, their customer service are very rude don't go to them again read more

This company does not operate in the best interest of consumers. They refuse to accept responsibility for any of their negligence and/ carelessness to peoples vehicles. I am in the process of dealing with damage to my vehicle that was also caused by their reckless towing. They have been dodging me for months now. If anyone has any legal suggestions, please feel free to contact me (ftjohnson2020@gmail.com) AVOID USING THIS COMPLANY. read more

By far the most highly un professional / most rude company I have every done Business with. First off this company had got my box truck towed for " illegally parking " on 10/7 3am They don't give no one notice that a vehicle has been towed , so as a result it took me 3days to locate my truck. On 10/10 I called B&m to find the charges and spoke to Charlie and was promised a call back with the exact charges. A day later on 10/11 I still have not received a call back so at this time I phone the company requesting a price so I can have my company back in service. A rep at the company still didn't have a price and was highly rude and unprofessional during the whole call. Im a young owner operator who has vehicle out of service dude to this company neglect. after I advised them I was paying cash they finally came up with a amount of $600 for the tow from 10/7 3am -10/11 11 12pm. After I was harassed into paying cash I finally got the locating of my vehicle and headed over to pick it up. At arrival of the lot I was charged another $125 just to tow the vehicle out of there lot, not to mention it was a normal small lot with no workers there witch I didn't under stand . In total for them having possession of my truck for 3 days a half the total was $725 I was man handled into paying. from my experience I will not recommend this company not even to my dead relatives. Im mind blown to how a Business with countless horrible reviews of people complaining of them being over charged can still be in Buissness. Smh ‍ at this point I was highly racially profiled ! tried to speak to number of reps at the B&m towing buissness and none will hear my cry's. I did a DCA compaint and will leave it in the lords hands god bless and thanks for reading everyone one read more

B&M Towing - Towing Near Me - Arverne, New York

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B&M Towing DCA Lic # 929938 Booting Lic# 2084752 Located at 62-02 Almeda Ave Queens, NY 11692 This towing company is heavily involved in predatory and wrongly towing around 11693 zip code area in the parking lot of a supermarket where there is no proper signs and where to recover your towed cars. They hide and wait for you to make a common mistake due to unclear and confusing parking signs in the lot and when you enter in one of the shops they lift your car and wait for you to come so that they charge you. They don't accept credit cards and only cash. They lie to you that they own the property when you know they don't own the property. No police is involved in their attempt to tow your car and your cash payment. By law they have to inform the local police with in 30 min of their towing the car to their storage but they don't take it to the storage so that the police is not involved. While they are towing your car they smoke weed infrint of your face and you know they are desperate to get some money that purpose. I was charged $68 and I gave the driver $70 and he did not bother to give me my change, $2. The don't also sign the receipt. The Licence number and the authorization of the property owner should be checked if there is a written agreement and contract to conduct this predatory and wrongful towing while being high on substance use. read more

B&M Towing - Towing Near Me - Arverne, New York

https://www.nyc.gov/site/dca/consumers/File-Booting-Refund-Home-Depot.page If you were booted for more than $25, file a complaint here for a refund read more

Quoted ETA of 90-120 minutes. After 3 hours (180 minutes) we received a text and we're asked if we need a tow. Replied yes been waiting for 3 hours. Driver said sorry, will be there in 35 minutes. Don't waste your time with this company. This company was dispatched by our insurance roadside assistance. We called another towing company near us and he arrived in 15 minutes. Better to take care of yourself read more

Horrible humans. just called the company about a $25 fee each day we did not return the boot. They boot the car in the middle of the night and expect us to take it off and return it at the same time. What a scam. No where on their site do they show how much it is to keep the boot per day. As if you have to pay for the boot and then find the time to go return it within 24 hours. What a scam of system and I am sure they are smiling away with it. Its hilarious the person at the company said I can write my complaint to the email, let me guess no one ever looks at the inbox. Yet that is on their website I can find but I can not find the fee per day that we hold on to the boot. There is a special place in hell for these types of companies. If I could give this -666 stars I would read more

They impounded my grandfathers car even though it was their mistake for taking the car. He's 83 years old and can't speak. He had his sticker up in Arverne by the sea and has lived there for years. They said it was their mistake and we still had to pay. They need the cops called on them. They have huge attitude also read more

I called to tow someone who illegally parked in my space. Phone operator was really impatient and she decided to hangup on me.

I have NO rating for this place ...... They towed my car and I retrieve it it was fine besides a little tiny rub off on my window that I noticed!! I got to one destination to pick up my special needs son from school and couldn't get it out of park and every since then I have not been able to move my vehicle!!! There's been a number of complaints against this place but is anyone going to the BBB?? I KNOW I AM ... read more

I called the office and your not in. I am unable to message you directly on here. How do I proceed from here Mr Edward F.. If you want to remedy this situation. You asked that i reach out to you. read more

B&M Towing - Towing Near Me - Arverne, New York

Attempted to charge $2,177 for a towed vehicle from Beach 114th Street to their lot , located at 6202 Almeda Ave on Saturday afternoon to Monday morning ( for 2 days) . Their rates weren't posted anywhere. The company states they accept cash only ( TAX FRAUD ACTIVITY ) despite having signs on their trucks saying they accept credit cards. Report has been made to DCA & BBB .. Beware! Bunch of crooks! THIS COMPANY WILL BE REPORTED TO IRS. read more

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ABSOLUTE SCAMMERS! they stated my car was towed for 9 days, even though it was only towed for 2 days and refused to give me back my car unless I payed 9 days of storage fees. I used a credit card to pay for the 9 days to only see on the release paper of the vehicle that they contacted my finance company and was trying to overtake the Lien on my car so they could keep it. STAY AWAY FROM THIS COMPANY read more

towed my car two days back to back. sticking me for cash no receipt not a legit business. unprofessional . tow car has no sound which is illegal in ny. they are sneaking 3-5 am stealing ppl cars. read more

I got booted by this company in the parking lot of Home Depot in Flushing for leaving Home Depot Parking lot for 15 min to go to the HVAC store across the road and then coming back to Home depot to buy materials for my HVAC business ( I always do that for the last 2 years and it was never a problem) and after shopping in Home depot I found my car booted. I called them and they said the only way to be unbootes is to pay them 180$ fee, 25$ boot removal fee and tax, so totally I paid them 223$ for parking on Home Depot parking lot when shopping in Home Depot. I called 311 and city representative told me that towing companies can't charge more than 25$ to remove the boot. So basically I had to pay them 25$ to remove the boot and only then they would have to explain me why I had to pay them another 180$ without asking it upfront as they actually did because I never asked them to boot my car. So I set complaint with DCA. After that I called B & M Towing and asked them where is 180$ charge coming from and after that question lady on the phone just hanged down on me. I called again, she put the phone down again. I called again and she hanged down again. Also the moment I paid through the phone 223$ to get code to remove the boot by clicking on the payment link they sent me I got approached by the lady on Honda CRV with Floridas plates which were bended in the corner so I could not see the full plate number. The lady told me that she was the one booted me and now she can take the boot unless I want to return it myself. And yes by their policy I had to return the boot within 24 hours to one of their location in order not to be charged 25$ for each 24 hours. The lady refused to show me her car plate number and was not able to email me confirmation that I retuned the boot so I had to make a video. Here we are! I was charged 223$ by private towing company hired by the Home Depot when shopping in the same Home Depot and spending tons of money in their store every month. read more

Don't even deserve a start. Rude and ridiculous. The customer service is very very rude, and the owner is not helpful at all. This company should shut down. They only care about towing cars and charge people. Hope this business shut down one day. Not helpful at all. And towing my car less than the time it supposed to. This company should be shut down and should not exist. read more

HORRIBLE service. HORRIBLE people. Never felt so disrespected by a company in my life. This company is a complete scam, and you can even tell by similar reviews that I find myself involved in their plan to take others money, especially with all their "cash only transactions" WITHOUT A RECIPT. What you are doing is ILLEGAL and wrong to have this done to so many. Shame on you B&M Towing. **EDIT** and no I'm not wasting my time responding to the employee below me, because if you wanted to "make it right" you would never do and handle your business like you do in the first place. read more

This is by far the worst company I came across. They will watch you get out your car and tow it right away. A guy mane Bryan refused to give me my car back Because he said I had a nasty attitude. I agreed to pay the 140.00 that he made me pay in cash but he still didn't want to give me my car back. They have a sign that says we accept visa or master card but wouldn't take my card or give a receipt, I had to use their atm which charged a $5.95 fee. The guy name Bryan cursed me and my husband out multiple times and I had to call the cops on him to get my car back. This place will scam you and disrespect you all at once. read more

My car had been towed by these guys . I pick my car up my passenger side door is damaged! They're saying they picked it up like that.. FALSE. I'm asking to see the pictures they won't show it. My car was fine the night before. Only thing that was wrong with my car is it wouldn't start, that's why it was towed. I watch a tow truck driver scrape a car trying to park it in the lot while I was in the cab. I got into a verbal altercation with a worker there. I'm on the phone with my mother telling her they have to move the tractor so I can leave .. he's in my conversation thinking I said they're trying to trap me in here... I told him stay out my conversation because what you think I said , I didn't say . He got mad told me to to get F outta here so I cursed him out . I'm racing to the gas station cause the needle on my car is past E. I check my car out not expecting to see anything and my whole car door is damaged.! Breana Nardi (the manager) is veryyyy unprofessional. These people literally damaged my car and they know they did . A lady that just started working there told me they have cameras in the tow truck and at tow parking lot . But they won't let me see the before picture they took of my car sitting in front of my building in the parking lot .. read more

B&M Towing - My car door is damaged - Towing Near Me - Arverne, New York

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I was stuck in the side of the road with a flat tire. A tow truck with an American Flag pulled up beside me. It was B&M towing. The driver changed my flat for me. The driver was so helpful and polite. I was so grateful for him and beyond thankful that he even stopped to help. Great driver, with amazing work ethics. Highly recommend this company if you are ever in a jam!!! Thanks again! read more

I went there twice for a photo inspection, both times with an appointment and the guy did not want to do it. Friday of last week it was a cloudy day and said no photos of cars could be done so for me to come in on the following Monday, but did not give a time. I called at 8am today ( Monday) and spoke to a woman she said the guy that does the photo inspections does not arrive until after 10am--I said fine no problem I will call back. I called at 11:30am woman schedules me for 4pm--4pm arrive and I walk in for my appointment--The guy that does the photo inspections has no clue that I had an appointment. Meanwhile the women who I spoke to is sitting right behind him and says nothing. The guy says he that he is about to do another photo inspection--I said okay--like I will wait until you are done and I can get mines.--No the guy said can I come in tomorrow--I explained I have already reschedule with him the first time and called early this morning for this appointment nevertheless its going to rain the whole week and weekend. Guy argues a bit saying its not going to rain and I pull it up on my phone explaining to him that yes, indeed it is going to rain. He proceeds to ask if I had my insurance card and an email address--I said yes to both. Then he told me to wait in my card--I waited maybe 15 minutes then he comes to my car and says why did I come here out of all the other places that can do this--I said because I live down the street. He proceed to tell me about the photos he would take then he wasn't going to have time to put them into the computer afterwards with a $20 charge. Mind you not once has he or his coworker mentioned that I was being charged for a photo inspection requested by my insurance. I told him that my insurance said this is all covered and I would not pay anything out of pocket. He then told me that he was not going to do it for no money and to take my car somewhere else. I look back at my insurance paper and it clearly states in big letters there is no fee with this photo inspection. Clearly him and his company are charging people for a service that is deemed to be free of charge to the costumer. read more

They run an elaborate or actually not so elaborate tow scheme based out of the Key Food parking lot. $125 + to get your car back. The owner will response doing our job... with signs posted but it's just two big fellas watching the lot like a hawk looking to flip $125. Driver is rude and just a drain on the overall pleasantness of being down in the Rockaways. read more

Terrible experience. Rude people and damaged our car while towing. Do not recommend.

money hungry money hungry money money hungry hungry money hungry charge me to remove my stolen car!!!! even nypd try to help me since my papper work was from them... told me no!!! ask can i use my jumping cables no no. no ask can i move my car off the property in n to jump it no no no no had to pay for jump 65 dollars on top of 250 from a stolen vehicle i already went though it all smh no worries cooporate here i come.!!!! good luck because they want your bucks chuck!! read more

this place seriously needs to get shut down... my mother had her vehicle towed in 12/8/2018 for minor damages ( right front fender, respray front bumper, right passenger mirror housing & right side lighting marker ) today is 1-14-2019 and the car still is not ready.... i've spoken to numerous employees ... bryan & briana i've been given 5 different promise dates already false promise dates 12/17/2018, 1/04/2019, 01/09/2019, 01/11/2019 & finally 01/14/2019... i've been calling since 9 am to see what time can i pick up the car .. i was told call at 10, then they stopped answering my calls from my personal number i called from my desk and they answer and stated their body shop is closed & they are only focusing on towing.... i guess they have no employees ? only one person runs the "body shop" i was also told the vehicle was at another location in long island ??? so they don,t do their own work in house either. Oh they even blocked my number... so "breanna or briana" is upset because she said she has to answer bodyshop calls because she only runs the tow side... I told her that's something she should take up with her management. Not with me it's not my fault she has to answer calls in reference to people wanting to pick up thief cars ..... yes sir it's your business just because I am located in New Jersey don't mean anything you towed the vehicle from beach channel drive you know exactly where I am contacting you from read more

B&M Towing - Towing Near Me - Arverne, New York

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do not use this towing company, they are scam artist. they basically booted my car for illegal parking in the keyfood supermarket lot on rockaway beach boulevard. when i asked how much to remove the boot he said it was 200 dollars! another lady also was booted right next to me and asked for 200. my car wasnt even on the tow truck and they are charging 200 dollars to remove a boot. police came and didnt do anything for their lack of knowledge on the guidelines of towing improperly parked vehicles. future reference for everyone i shouldve been charged 65 since the car was not towed. do not use this company. i will file a dca complaint against. do not support scam artist like these people. lets keep these scumbags out of business read more

Great service!! Eddie was so professional and made sure to follow up with me once the tow was completed! Highly recommend! read more