Qualified mechanics. Steve and Kate are good people. Jason,…read morethe dipshit at the front desk is rude and ignorant. Don't go there! Lenny and Jean

Oil change they are very friendly and I got a great deal on a full synthetic oil changeread more

Called to inquire about transmission fluid flush and check, woman answering the phone was calm and…read moreconfident, knowledgeable in her work, and got me all the information I needed! I ended up needing to drop it off as the engine light came on before I got to the transmission flush, they were up front about turnaround time and pricing So glad to have such a reputable honest shop so close to home! Thanks Terrys team!

Needed an evaluation for intermittent transmission codes before taking the vehicle on a family trip…read moreto North Carolina. Terry's Transmission read the codes, put the vehicle on a lift, and took it for test drives, but said they could not recreate the issue. I asked directly whether the vehicle was safe to drive on the trip. I was told, verbatim, "Absolutely. If this was my car and my family trip, I wouldn't have any hesitation at all." Unfortunately, more than 700 miles from home, the transmission failed. The vehicle would not shift out of reverse until it eventually did. We had to get it to a dealer out of state. The dealer was able to diagnose the issue quickly. The required repair involved a part inside the transmission, which meant the transmission had to be taken apart, repaired, and reassembled. The repair itself is covered under warranty, but most of the rental costs and travel disruption are not. I understand that I made the final decision to drive the vehicle out of state. That part is on me. However, the end result was being stranded more than 700 miles from home without a usable vehicle, followed by additional rental costs and another trip just to retrieve the car once the repair is complete. I relied on this shop to competently evaluate the problem and give me a sound recommendation before a long trip. Based on what happened afterward, I do not believe that evaluation or recommendation was reliable. I will not be using this business again.

Tom is a very honest person and he has been serving my vehicles for years .never had any problem…read morewith any of the work done at Murphys and he has always done work at a fair price he however is a very busy mechanic and told me he couldn't get to my car for a week but he would try to squeeze it in by surprise he called two days later to tell me it was the starter and it was all done I run a service business and need my trucks to work so Tom thanks for the prompt expert service keep up the good work always grateful Bug man pest control

Should be zero stars. Had our car towed to Murphy's Automotive for repair. Since we were in the…read morearea, we stopped to check on the status of the vehicle. Car was left outside unattended with hood open in the parking area. Went inside to inquire. Very rude and unprofessional. Man said he didn't have time for this and wanted the car he f*** out of his shop. I am disabled veteran and had to push the car out of a parking spot and have it jump started. The hood latch is broken on the car and there are pry marks on it from something used to open it. I then went in to ask about the hood latch. The man said he didn't break the hood latch and that I was a liar. Said to leave his shop.

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

My third time there for minor body work. Their estimates are reasonable and their repairs…read moreexceptional. Picked up my Telluride today after some bum on Warren Street keyed the side of my car. The repairs were perfect. The big surprise was the credit card, long lost, left on the seat with a note "found by the Detail Team" Quite Awesome. Also discovered by the Detail Team was my girlfriend's litle purse of Bar Chips (multiple) under the seat. Missing for 18 months. Needless to say, the Detail Team will be receiving bar chips to our favorite bars. Many thanks, Detail Team.

Excellent customer service. Knowledgeable. Checked tires, fluids.... Even wiped off any…read morehandprints on hood after closing it. (I especially like this)

Great service and prices and Tom is super knowledgeable and honest. It's so satisfying knowing you…read morewill get only what is needed for repair work and it will be done correctly the first time. My girlfriend and I have been bringing our vehicles to Tom since he opened and have made it a point to let our friends and family know this is place to bring your vehicle for most any type of maintenance or repair it may need. It's been a long time since a family member owned an auto repair shop in town and since that time I've utilized several different shops with mostly mediocre results that kept me searching for an honest, down to earth, great mechanic that I've finally found at State St Auto. We will definitely continue to patronize this awesome shop.

Horrible experience. Horrible communication. Uncomfortable. Never got a straight answer. Did…read morenot like being there. Angry hostile people. Do not go there.

Blew my transmission in my daily work truck. I'm an owner operator for a bread franchise so without…read moremy truck I don't make any money. These guys not only completely tore down and rebuilt my transmission but when they found numerous other issues they were able to get everything done before my next day of work. I would recommend them for anything. These guys know their stuff.

I'm an avid vehicle lover, when people come to me asking for a trustworthy mechanic, I send them to…read moreAutoTech. They've never convinced me to purchase a service I haven't needed, and they are respectful when I ask many questions! The prices are very fair, especially for the level of care you receive. I just had my truck serviced, they were efficient and communicated with me throughout the process.

Once we found AutoTech of Syracuse a bunch of years ago we never looked back!…read more For one, when you enter their office you are entering a museum. I feel like I'm in the middle of the American Pickers show. So many antiques abound in the shop you just want to spend some time perusing the garage. Very very cool! I think everyone can say a big issue you may have at auto shop is just in the service you are getting from them. Are they honest? Do they over price? Owners & brothers Ed and Paul are honest and fair in the work they do. There has been a couple of occasions I was ready to fork over major cash only needed tech work that was at a affordable price. Not only have I brought both my families vehicles to Auto Tech but they also helped me out with purchasing and rewiring my trailer with LED lights. They really can do it all, just give them a call. I will never go anywhere else!

PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars