i recently had a complete suspension system completed on my 2016 toyota sienna xle;; service was…read moreexceptional my service advisor andrew bagwell did an amazing job for me. from start to finish. andrew really made the whole process as painless as having major work on your car be. andrew went beyond the call and than some. i highly recommend hendricks toyota and please ask for andrw bagwell as he will ensure you have the best experience possible.

If you want to feel like family when you are buying a car this is the home for you. I walked in…read morewith high expectation and somehow they exceeded every single one of them. When you show up ask for William Fields, that is a man that knows how to show up for you how you need them to, if you wanna be left alone, he trust you to find him if you need him and if you want someone to hold your hand, he will every step of the way. Buying a car can be scary but here it doesn't have to be, they listen to your needs and your lifestyle and they care about exactly what will be good for you. Taylor helped us sign all our documents and she was honest and thorough, I never felt like I didn't know what I was signing. They never making you feel like you are a number or an income, they are just as excited as you are no matter what. William and Taylore have been a dream team and I am grateful to have them be what got me to my car, exactly what I needed.

Back in December of 2023 my car was getting old and expensive to take care of and once the…read moreheadlight went out and I had to rent a car, as car fate would have it, my rental was a Maxda CX-5. I really enjoyed driving it, so that's what led me to Stokes Mazda. They had a brand new beautiful red CX-5. They also had a no interest deal that I couldn't pass up! I did get an extended warranty and the oil change package. After driving it a while I did realize I was missing defrost capable side mirrors. And to use GPS you have to connect your phone and use your data. Besides that, I love my new car. The team at the dealership is always super helpful and polite.

My wife and I visited Stokes Mazda to look at the new CX90 Plug In Hybrid with 7 seats. After…read moreconnecting several times with Dexter who manages the online communication, we were connected to Mike the sales manager who then directed us to Matt Parkhurst of the sales team. We took the car for the test drive and loved the vehicle. While we didn't actually purchase a vehicle from them, we did love their dealership, the friendliness of all staff, the cleanliness of the dealership and their overall professionalism. I would have definitely have purchased from them it they weren't almost 2 hours from my house. Unfortunately there are no local Mazda dealers in the Hilton Head area. If you live in the greater Charleston area, I highly recommend Matt and the team at Stokes. They will do what it takes to get you into a great car.

I did a credit application got approved for vehicle. Unfortunately I was on vacation and they told…read moreme we had a deal. I call back maybe 2 or 3 days on my return and they sold the car I was approved for after pulling my credit.

Awesome selection to choose from! Fast, professional, easy transaction! My salesman Frank was very…read morehelpful, respectful and courteous. Jeff in finance made my transition very simple and quick!

Bought a used Honda from this in July 2026. They are firm with their prices but had an overall good…read moreexperience. I hope their service dept is as top notch as their sales dept is! Bought from Mike Garris.

We purchased a new vehicle at this location and found the entire staff to be…read moreprofessional,informative and patient with our selection process.Rico our sales person was excellent.John Jones was extremely helpful and efficient,and the gentleman that assisted us in understanding all "the technology" ( sorry..I forgot his name,) in our new vehicle are all to be commended and highly recommended.Thanks to the entire staff.. Elaine and Robert Gherardi

very good experience with north woods, this is the second vehicle that I'm buying, recommend…read moreanybody that's on a budge to shop Here

I had a warm welcoming experience. I was made sure that I understand everything that was going on,…read moreany question I had was answer. Gary made sure I kept a smile on my face the entire experience

I purchased my first truck from Jones Ford in 2017--a 2017 F-150--and had a good experience for…read moreseveral years. Unfortunately, my experience with Jones Ford in 2025 and 2026 has been extremely frustrating and disappointing. In 2025, I took my truck to Jones Ford for a routine oil change. After getting home, I discovered there was no oil in the truck. I called Jones Ford and was told to bring it back. I was then told the oil had leaked out because the plastic oil pan had failed. What confused me was that there wasn't a single drop of oil in my driveway. I questioned how this was possible and was told the plastic had deteriorated over time. I trusted their diagnosis and paid to have the oil pan replaced. Jones Ford kept my truck for about three weeks because they were backed up and didn't have a loaner vehicle available. Three days after getting my truck back, I noticed oil spots in my driveway. After waiting several months to get the truck back in, I was told the timing cover was leaking and required a major repair. I was also told the oil pan needed to be replaced again. I authorized the repairs, believing the problem would finally be resolved. Unfortunately, the truck continued leaking oil. Every time I contacted Jones Ford, I was told it would be approximately three weeks before they could look at it. I again asked about a loaner because I need transportation to get to work, but none was available. I eventually took my truck to Berkeley Ford for another opinion. They advised me that the oil pan had the wrong bolt installed and that the timing cover was still leaking. I contacted Jones Ford, explained what I had been told, and was asked to bring the truck back so they could fix it. Jones Ford inspected the truck the following day and acknowledged that the oil pan was still leaking. However, I was then told that the bolt had the correct threads and length but the wrong head, meaning it was not a Ford bolt. I was also told the oil pan had never actually been replaced a second time, despite being told it had. I was then told my warranty would not cover another replacement because it applied only to the original oil pan. They offered to replace it again, possibly at a discount. At that point, I decided I had had enough and told them I would pick up my truck. I also spoke with supervisor Jeff Glover and explained the entire situation. He told me he would look into it and call me back. About an hour later, I received a text saying my truck was ready. I called Jeff several times and left a message but never received a return call. I want to be clear that I like my Ford truck. My frustration is with the service and customer experience I received at Jones Ford. Based on my experience, I would strongly recommend that Ford owners in the area consider Berkeley Ford for service. Unfortunately, I can no longer recommend Jones Ford. I have been a loyal Jones Ford customer since 2017, and it is extremely disappointing to go from having years of confidence in a dealership to feeling like my concerns were repeatedly dismissed. Customers should not have to make multiple trips, wait weeks or months for appointments, pay significant amounts for repairs, and still deal with the same problem. I understand that vehicles can have problems and that repairs don't always go as planned. What matters is how a dealership handles those problems. In my experience, Jones Ford failed to provide the communication, consistency, and accountability I expected from a dealership where I had been a loyal customer for years.

The home service for minor repairs or computer updates is outstanding. Great customer service and…read morethe tech (Matt) was customer service oriented, he is a credit to your company. Thanks again for an outstanding service!

I worked with Courtney in purchasing my 2023 BMW. I've never had such a great experience with a…read morecar salesperson. She was kind, thorough, conscientious and honest! I can't recommend her enough. Also a shout out to Johnny, the finance person at Summerville Ford. He was knowledgeable about BMW's, which was very helpful and just an overall pleasure to work with. This team is a 10 out of 10. Go to Summerville Ford for your next vehicle purchase and ask for Courtney. You'll be glad that you did!

The updates on my service were great. Even a nice video explaining what they were looking at under…read moremy car. My normal checkup, oil change, and a bulb replacement was completed in a timely manner. The waiting area is nice with WiFi and a tv. It was easy to make a scheduled appointment. Not much else I could think they could do!

Purchased my 2020 F150 from here great staff and very friendly would definitely recommend paying…read morethem a visit!

The salesman was very nice, patient, and friendly I was able to get through the process in a timely…read moremanner . Mr Carlos was a great guy who helped me through the process I would definitely recommend him to anyone looking to purchase a vehicle in the future.

I had motor mounts replaced based on their diagnosis. This resolved some noises I was hearing…read more While they were doing the work, leaking valve covers were observed. The gaskets were replaced. I was very satisfied with the work. Thank you Robb

Ben at Southern Wrench, and his coworker, are mechanics in the truest sense of the word. While…read morethey use computer diagnostics, when something doesn't show up but there is definitely an issue, they use their mechanical knowledge to diagnose and fix the issue. They are smart, clever, and oh-so reasonably priced. Southern Wrench is my go-to for mechanical issues. They give trusted advice on other issues, like tire wear, even if they are not the supplier of the service. Hands down, best mechanic I've ever had. Recommended whole heartedly.

This is my favorite store as deal with a issue and Marinagel she calmed me down and had me come in…read morethe next day.Defused me and made the situation perfect. She was very knowledgeable as all of that team is and makes shopping at the zone a great experience

Had my wipers replaced, the rear wiper has a cover over it, the employee placed the cover under the…read morerear of the car, went inside to get a different wiper as the one he had was too large. while he was in the store, the wind blue the cover into the parking area where a car ran over it. The manage stated that they would gladly pay for it but to just bring him a receipt. I returned and gave them a receipt and was getting the run around by a different manager. finally got most of the money, but shortchanged me 15 cents. I mentioned that I could not put the cover back on as it felt like it might break, assitant manager declined to put it on for me. I walked out, never to return.