Very overpriced and unclear charges I was charged over $700…read morejust to change the front brakes and rotors, which is way more than what I've paid at other places for the exact same job. On top of that, they added an extra $50 charge on the invoice without clearly explaining what it was for. When I called to ask, the person told me it was "for materials they use in the shop like rugs and stuff." Honestly, that's the first time I've ever heard something like that. I had the same work done on the same car at another shop for almost half the price. Be careful and make sure to get a detailed estimate before agreeing to any work here.

Called and made an appointment for an oil change. Arrived on time, they offered a free routine…read morecheckup. Was told the price just the oil change. I was offered water or coffee. They said it would be approximately an hour, and offered me a courtesy ride home. I decided to just wait. The waiting area was extremely clean. Very comfortable seating. They have a wall with a counter and charging stations and stools. I received a text showing me the air filters, a nice gentleman came and got my approval to change the filters. I was asked if I was ok & if I needed anything. They honored the coupon I received in the mail. Brought my vehicle up to the front door. Very nice experience. Highly recommend this business. I will definitely be a return customer

The guys at Folly Road Auto Repair were quick and accurate. I appreciate transparency and…read moredirectness, which they had. I don't want to go somewhere that tries to upsell me on every little thing. That didn't happen at FRAR. 5 stars. Thanks again!!

While I was in Charleston I had a good experience with these guys - they installed new exhaust…read moremanifolds and a few other things. In the month after I noticed some rattling sounds and noticed that the oil intake pipe wasn't as secure as it was before. Didn't think much of it other than sloppy work. In the months after the repair, I noticed more noises, but just assumed that I had to replace the engine because the shop told me that it sounds like the "lifters" were starting to go. I'm a traveler so I'm always on the go and recently (in Austin Texas +10,000 miles, 5 months and 4 days after the work), the noises became so bad that I started calling around places and getting quotes to get another engine put in. While they were diagnosing the noises, they discovered that there were a couple of bolts missing from the exhaust manifolds and had to redo the work that was already done. They changed the gaskets and secured them properly. On top of that, they noticed another exhaust leak in a different spot which was probably there five months ago as well, but Folly either didn't see it or didn't bother looking/checking. So far I had to pay $400 to fix their work and it looks like there's another 300 to go. Joey refused to refund for reimburse me for that however he did say that if I was in town he would take care of it. Unfortunately I am not and now I'm out $400-$700. Attached are photos of the work that was done then and the work that has been done now. They tried to argue that "well it's over 10,000 miles later and you didn't notice any noise right away" - This type of repair job should last over 100K, maybe they were sloppy cuz they knew I'm a traveler.

I've been using this shop since the warranty ran out on my Audi Q5 five years ago. They have never…read moredone me wrong or tried to mislead me in any way. Chris always takes care of me and, as a bonus, I get to love on the shop kitty Socket. What a sweet boy.

Staff requested a repair that was not necessary! I was charged almost 400 for an oil change!!! I…read morechanged this plug less than 1000 miles ago! At a Mini mechanic claiming the same issue!RIP OFF! Went to my local mechanic and he said they were not being honest! since the owner wants to attack me, I was at this shop once before and it was a positive interaction however they said they cleared all my check, engine, lights and warning lights! Once I drove around for a few days, those lights all came back on and I purchased a scanner to figure out what was going on. Turns out that they could've easily figured out that all I needed was a Vapor Canister Purge Solenoid . So after two visits to the shop, not only did they not diagnose it, but it causes me to fail my inspection so then I had to purchase a reader and then fixed it myself! and they said that my warning lights for my headlights and my tail lights were short! So I bought headlights myself and put them in and the tail light was an easy fix, but they couldn't figure this out either! This shop is a farce. Don't trust them whatsoever the owners arguing with me over their failure to actually do a good job for their customers! This car runs great and I take care of it and have every maintenance done that I can as it's driven all across the country for over 107,000 miles so for you to question my upkeep of it is offensive!!!

I feel so lucky to have found out about Ocean Auto Imports. Jamie has fit me in with same day…read morerepairs multiple times now which has been a massive relief. He is honest and doesn't make you feel pressured about any additional services -- I thought I would sell my car once the warranty expired but since finding Jamie I feel much more comfortable holding onto it!

A huge shoutout to Jamie for going above and beyond to help me out while I was visiting Charleston…read moreon vacation. He was able to look at my car same day which other shops were unable to do. If you need an honest helpful mechanic check out Ocean Auto Imports! Highly recommend!

Brysons is the only garage I trust to take care of my car! They are super friendly and kind and…read morethey don't try to upsell me on anything more than just what I need. They are also incredibly punctual and professional. I couldn't recommend them enough and will definitely be a customer for a long time!

The only garage I trust! Reasonable pricing and good quality work. They have shown a lot of…read moreintegrity and have never offered anything that wasn't absolutely necessary to repair my car.

Daughter's jeep was while on vacation. This place came recommended. Took it in. They said they…read morereplaced the radiator. $200 radiator + (get this) $600 LABOR. I was 226 miles away so what choice was there? Daughter began driving home, car overheated yet again 100 miles from home. Called the shop. They told me they usually replace the thermostat with radiator replacement but didn't do that this time. THANKS BERT'S. $850 and they didn't even fix the problem. Was this a rip off of a young girl on vacation? I certainly hope not but I'm not happy being out $850 with the same problem. Caveat Emptor. UPDATE: Took the Patriot to a local shop. It wasn't the cooling system at all. The diagnostic threw a code for the transmission temperature sensor. Was a diagnostic even done at Bert's? Transmission was a quart low. Fluid added, test driven and temperature monitored. Problem appears to be solved by our local mechanic for $150.

Bert's has taken care of our vehicles for years. Honest work at a reasonable price. I have an old…read moreS10 pickup and my wife drives a late model honda accord. they take care of both.

Firestone has excellent and honest service technicians, management and customer service. Their…read moretrained staff will be upfront on your needs and realistic about expectations This is a true neighborhood service shop. I always get good quality service. Sometimes it can be hard to get an appointment as they stay busy, but I think it is worth the wait.

Came here to check the van with a seller. After the checkup was done the seller said everything is…read morefine just a few maintanance things which was a weird comment to say for a car at almost 150k miles with a title that was dated years ago, so I called and asked about the car. Everyone I spoke to begrugedly told me they did the testing everything's fine. "That's not what the seller said". I got a response who are you then? Me? A random person calling like what kind of question is that. Eventually got transferred to the person who checked the car and actually knew which car I was talking about. Reluctantly he said there is nothing wrong with it just the brake fluid need to be changed and wheels. I asked him if any of it was serious I'm trying to buy the car he responded that he doesn't intend on having a van or to drive it so it doesn't matter to him What a smartass of a response! Anyway I went to another mechanic and paid him as well first thing he checked was antifreeze fluid which didn't hold pressure like what kind of fixerupper are you working at the Firestone that you took my money, refused to explain any issues of what you found and didn't even look under the hood to see a major issue staring right in your stupid face. What a joke.

I scheduled my car for an alignment after installing a new control arm. They called and were able…read moreto get me in earlier. There were two men on the clock, both of which were very nice and knew what they were doing. Overall I had a great experience. They were able to get me in and out quickly. Customer service was top tier. The alignment is a bit pricier than some places at $150. They were able to do this within an hour. Now, I understand this place was terrible before. The staff specifically. (I went through the last reviews and did some digging of my own.) To my understanding the entire staff was recently let go within the last month or so for how they treated clients and their vehicles. It looks like they're on the right track to correcting the issues and the two men I worked with, Tony and I can't recall the other fellow's name, were great. I'll be returning in the future and will keep you all posted on the experience when that time comes.

Tony and his crew saved the day! I showed up without an appointment and needed help with my tire…read moreright away. He got me in quickly, fixed the problem, and had me back on the road in no time. Great customer service, fair prices, and quality work. I'll definitely be back and will recommend Tony to friends and family.

Exceptional service. Came in after work and Gerald's patched up my tire in about a hour. Sophie and…read moreRylee at the front desk exhibit southern hospitality with their kindness and service. When I arrived I was surprised it was no charge. I really wanted to tip the gentlemen that worked hard to get my car up to par in a safe and swift speed and learned they distribute the tips amongst the workers for that day. It's not expected but it is appreciated. The rose brightened up my day as well. Thank you to the folks at Gerald's - I'll always recommend you to friends and family. Sidenote - park along the grassy areas back around the neighborhood or if in the parking lot, look for the green pole posts. If not, car may get towed while waiting to be serviced. The parking lot in the back is mostly reserved for the shopping area patrons.

Can't say enough about my experience. The first time I brought my car here was a while ago to have…read morethem check something out that literally no one could figure out and since it's a smaller place they couldn't figure it out either - BUT THEY DIDN'T EVEN CHARGE ME! And they recommended a place that specializes in finding issues that no one else can. I did't end up going, because just like everywhere else they said it would be like $200 just to look at it. Pass. It ended up getting fixed so I'm good on that. But this review is about my current service for brakes and tires. I have an olllllddddd car so this won't be the same for everyone but I got out of there with new back brakes, rotors, etc. plus 4 new tires for under $900!! Dude - I have NEVER paid this amount ever for brakes and tires. I almost cried. They also told me that my shocks, that another dealer said I needed to get done, were absolutely FINE! That other place was gonna charge me like almost $3k!!! Anywho, dropped off the car at 7:30am and they were done shortly after 1pm. With the amount of work already lined up - I was shocked. I thought for sure it would be done the next day. Lastly, I got there at like 7:10am to wait and there was already a line but their procedures for this (which apparently they're used to) were so organized snd efficient and got everyone checked in and out the door in less than like 15 minutes. I've never seen that. They also clapped for us as we entered. That really caught me off guard, but I thought it was kinda cool and cute. Who does like an applause?? lol I am blown away right now. I'm officially a lifetime customer. Wish I'd have been going to them from the start!

These folks are courteous and as honest as they come! They made me a customer for life!…read more I love those guys at Swift!

Amazing customer service! I'll definitely be back, and I love that they're a local business. So…read moreglad to support them!