I first came here around October 2025 because I had a nail in my tire. Since then, I've continued having air pressure issues and have come back a few times to get it checked out. JJ and Ryan have been a huge help throughout this whole situation. They are very honest, hardworking guys who genuinely care about helping people and don't try to upsell or take advantage of you. A couple of the times I came back, they didn't even charge me. They just took the time to check what might be causing the issue, which I really appreciated. I bought my car in August 2025 and still have the same tires, so I asked them two days ago if I needed new ones. They reassured me that my tires are still in great condition and should last me a good while longer. I also went in that same day because my tire pressure light was still on, and with an out-of-state road trip coming up, I wanted to make sure everything was safe. I truly appreciate their honesty and the great service every time I come in. Highly recommend! read more

Did an amazing job fast easy and low price can't complain 100/10 stars!!!!! Overall great service cannot complain read more

Tires USA - Tires Near Me - Jacksonville, North Carolina

This place is not here to help people. The person I was talking to the phone are very rude. I asked what's cover under the lifetime warranty of my car, this person made me feel like a damass for asking. Don't come here go somewhere worth your time and money. read more

My axle was shot and called every where around the area. I called here and got it done the same day and they got it done! very inexpensiv!

So I called beforehand looking for two tires and to get an inspection. They said they had them and they did inspections. I got there and they didn't have tires and called around looking for tires and couldn't get them u til the next day. So I paid for the tires then and the next morning they didn't come in. We called and they said they would arrive between 11-1pm and would call us when they came in. I called at 1 and he said they were there. I went up there and he said they didn't do inspections because they owner was overcharging or some crap. They did a good job putting tires on the. Said it wouldn't pass inspection anyways because the back tires and alignment. I went to jiffy lube and it passed with no issues. They seemed to be unsure about their way of work and it was really frustrating. I wouldn't go back here again. read more

Very happy with the tires purchased from Tire USA. The staff was awesome and the tires work great.

I initially took my car here for a routine oil change. They did it. Nothing was mentioned about it needing anything such as new tires or brakes. The next day my car started making a horrible knocking noise. I take the car back to them seeing as it wasn't making the noise previously. The mechanic takes it on a test drive, I point the noise out to him. He says "it sounds like a tire problem" we get back to the shop he says "yes you definitely need new tires" even goes on to explain why the tires would be causing this noise. So, trusting in his expert opinion since he is the mechanic and I am not, I okay the tires and then he throws in "oh man you definitely need new brakes and rotors too." I okay that as well. I pay a total of $850.10. I drive home. The noise is STILL happening AND later that evening we notice 3 out of 4 tires are flat. One is completely rim to pavement. 2 others are clearly low. I checked them with my own pressure gage. 20 PSI when they should have been 35. I call the shop request a manager. I get Ryan. I request a refund. I wanted him to take their tires back and just refund my money for them so I can take my business elsewhere bc I no longer trust these people. Ryan begs for "a chance to make things right" He comes to my house to fill the tires with air (which he does before letting me know he's downstairs.) He tried to tell me only one tire was flat and that the others all read 32 PSI. I said hmmm cause I checked them with my own gauge and I got 20 and 25 on another. He tries to say "well all gauges read differently" are you kidding me?!?!?! By 15 PSI?!?! What a joke. I agree to let him take the car and fix their mistake without a refund as long as he also fixes the initial knocking sound free of charge. Well. We find out they put the wrong size tires on my car and request the correct size. He calls and tells me he had to replace multiple other parts (that somehow didn't need replacing on the first tire change when they put the incorrect size on) and that I should pay 150 extra on top of the 850 I ALREADY PAID. I didn't need new tires. I wasn't shopping for new tires. No one mentioned I needed new tires during my oil change. The tires obviously weren't the issue with the knocking sound. He claims the mechanic "never heard the knocking sound" which he did hear it because he acknowledged that he did. Ryan also tried to tell me when the mechanic test drove my car that he did U turns and donuts all in their parking lot not realizing I rode in the car with the mechanic during the test drive. So he clearly was trying to lie about that as well. So, I got stuck with the bill even though I wanted the refund. AND he tried to charge 150 EXTRA for parts which he never called and asked permission to replace to begin with. Not to mention I didn't have a working car for 5 days, my wife had to leave work to take me to go pick up the car after he drove it to the shop and left me at home with no car. And when I refused to pay the 150 extra he got an attitude and said "just take your car. The keys are in it." He didn't even back it out of their bay. This manager told me multiple lies and excuses for their mistakes/shadiness/carelessness. I would have looked the other way if he just said " I'm so sorry we made a mistake" instead he talked to me like I was stupid, clearly trying to take advantage of a female who he thinks has no knowledge of cars. This business and their people are total scammers and I have reported them to the BBB. Please avoid this place. It has been a nightmare. Even if they agreed to refund my total bill it still wouldn't add up to the amount of stress and inconvenience that they caused me. read more

Tires USA - My PSI reading. Ryan tried to tell me the next day that his gauge read 32 on all the tires. he says "all gauges read differently." - Tires Near Me - Jacksonville, North Carolina

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We searched Jacksonville for a great deal on black rims for my jeep compass. Ryan was very professional and helped us find the perfect pair. Rims were ordered and delivered the next day. Price was good and we recommend Tires USA for all your wheel needs. read more

Absolutely horrible service. I Showed up and asked questions, the manager proceeded to talk down to me about why he couldn't change my oil in my car. The manager proceeded to be rude and aggressive with me in front of other customers after I asked about my suspension. These guys do not know what it takes to run a business and if you value your money, please take it somewhere else. They also informed me that all their oil was contaminated with water hence why they couldn't change my oil (which is wrong due to the fact that my oil comes from the bottle anyways.) I will be filing an official complaint with the better business bureau. These guys don't deserve our business. read more

Dont come here, they are price gouging and I purchased a used tire for both and it was over $100, for a used tire and the used tire didnt even last for a week. They will cheat on you on services because they will charge more, take ur business elsewhere and never been back since then. read more

Good solid customer service and easy process. The entire tire purchase was easy and they look & work amazing on my jeep.

Absolutely worst car service in town.. Took my truck their for a new water pump and they broke off a bolt and proceeded to cover it up by just putting it on and putting a gasket sealant on the opening where it is missing a bolt. I then noticed it was leaking and took my truck back and requested them to fix the water pump and they refused.. The owners son came and claimed my engine was leaking in a different spot. So they did nothing to fix my truck that the mechanics messed up. They are those sharks that you should avoid in Jacksonville,NC. read more

Recently had break problems and these folks were quick and efficient in getting me back on the road for a good price.

This place sucks!!! They didn't help us at all find the tire, service was rude and didn't seem like they wanted our money at all so guess what..they didn't get it. Don't bother going to this place at all! read more

We have been in Jacksonville on and off for over twenty years and have been to several shops over the years, some good, some bad. However, now that I have been to Tires USA, that is the only place I will go for tires or service. The service is fast and professional while the manager is friendly and attentive. I went in with a flat tire for an unscheduled appointment and was taken care of immediately. They were unable to repair the tire and I was nearly due for a new set anyway. Instead of pushing a high priced set of tires, they recommended a reasonably priced set but we had to order them. They were due in the next day so they put a loaner tire on my rim so I didn't have to drive on the donut spare. They did not charge for trying to plug it, using the loaner, removal/replacement of the loaner or anything other than the new set of tires. I have been back several times and the service is as good or better than the first time. Try them, you will not be disappointed. read more