We had the install! New Daikin side discharge AC along with Daikin 2 stage furnace - a complete…read moresystem installed from the ground up in a day, including tear down of our old units. Everyone in the crew was clean and neat in appearance and arrived right on time. They were coming and going throughout the day and there were a bunch of them, including Tony Lescanec and Jim Thomason, and they were all really great guys (I say "guys" because I saw no women on site). I'm the type that wants to know stuff and I asked a lot of questions. They were always courteous and friendly in answering everything I "needed" to know. After the install, they went over each piece with us, including the new fancy thermostat. The system is fantastic - it's so quiet - and it works great! I can't wait to see how it does during the upcoming HOT summer months. Btw, they left the area rather clean, save for a couple of pointy screws. Great work by the team from Roth Home. It was a bit more spendy than we had anticipated, but with their "free AC if you buy a furnace" promo and the lifetime parts and labor warranty, we were going with Roth!

Roth Home provides quick response times and very good home furnace service. The technicians and…read morecustomer service team have great communication. They are honest and dependable. They provided me with a diagnostic and estimate while working with me on pricing. I appreciated their willingness and commitment to completing the project with quality work and craftsmanship. Will recommend to anyone needing a furnace replacement.

I've worked with various employees from RHMS, and all have been very excellent. I appreciate that…read morethe workers show up on time, and communicate clearly about the expectations and progress for a project; their work ethic is unreproachable. At the end of the work day they leave the work area tidy and ready for the next step. When I lived in Salem, I was solely responsible to care for my house, with annual cleaning and refinishing the deck, installation of brand new basement windows, roof repairs involving chimney flashing, and RHMS painters did the entire house-painting two times during the years I owned the property--no easy matter, because I kept to the venerable house's 1930's themed decor throughout, which required detailed trim to front and rear porch and deck pillars. All told I really liked working with all of the workers I met, from painters, to electricians, to general repairs' and expert finish carpenters! I can highly recommend RHMS without reservation!

Great service, and they've repaired our rental house at least twice for us! Always painless, these…read moreguys/women are pros. Our garbage disposal started leaking, requested help from our landlord. Got an appointment the next day, had it repaired/replaced in about 2 hours. No probs with scheduling, and the technician was expert, he used to run his own repair business, in other words, an ole pro. These are quality people!

Huggy and Dave showed up right on time to replace a kitchen faucet that had totally put me at my…read morewits end. I tell you what you get dinner AND a show when these two show up. They went over several options on the best way to setup the new faucet and even educated me on several unique plumbing terms. I "fix" a lot of things myself and I call in extra help very sparingly but Huggy/Dave and Forbes plumbing were absolutely worth it. Thank you!

I have never had to call a plumber and I was concerned because you hear so many stories about bad…read moreservice or being taken advantage of. Forbes was recommended by a local real estate friend of mine. I have to say, I was highly impressed. I had two plumbers come out and they were very professional. They quickly identified the source of a leaky shower head and fixed it promptly. They even noticed that my bathroom sink wasn't draining and fixed that without me even having to ask. I will definitely be calling them if I have any other plumbing issues in the future.

We had a leak in the ceiling below our third story shower/bath combo. A different plumber had come…read moreout and told me the necessary repair was to cut into the wall to access the underneath of the tub and replace the waste drain, for a price of around $1,400. This seemed steep so I requested Pro Drain come out for a second opinion. Chris from Pro Drain arrived and listened to my recap of the situation. He performed his own diagnostic tests and told me the source of the leak was actually from water getting outside the tub and getting through areas between the tile and the wall of the tub. All that was actually needed were splash guards and application of caulking. Chris saved us over $1,000, not to mention wall repair costs. Pro Drain employs plumbers who are looking to honestly help their clients. I will definitely use them for my plumbing needs going forward.

From the moment I called, pure professionalism. I sopke with Cody, He gave me the rates which were…read morevery reasonable. I did request hydro-jetting a drain as it was a stubborn outdoor clog leaving water pooling around my foundation and something that was needed with a past drain. I was given an appointment for the following day with a 2 hr window. Austen Paul, the technician arrived right on time. He was very pleasant and professional. Went very conservative with a snake before the hydro-jet and voila- unclogged the area. Cleaned up the area and left. What I allocated for this job left me with some major money left in my pocket. Because of this experience, I've made Pro Drain and Rooter service one of my favorites on my cell contacts to be used for my future plumbing and drain needs. Thank you

These guys were amazing !!!! I just had a small leak in a valve in my garage and they did an…read moreexcellent job and replaced my valve for a very fair price and didn't gouge me like most plumbing companies would. I would highly recommend them. !!!!

0 stars. Never showed up. Never text or call to advise. Very poor customer service! Disappointed.read more

Needed new water heater, got quotes from Fusion and Home Depot. HD was 20% less BUT only quoted…read morethe water heater and the install with the caveat that any addition items or work would be added on. I've worked with HD before, and have had no issue, so I think they are fine I have no beef with them. Fusion gave a detailed quote of all items to be replaced and the model of water heater. The quote included new water hoses (stainless steel) , new gas hose, new earthquake straps, the addition of an expansion tank (which I think is now required for code). Everything that the job needed was on the quote. Baring unforeseen issues (which happen) I knew exactly what the cost was going to be. Some of the items may have not absolutely needed replacement, but you don't want a $30 hose to ruin a $800 water heater (which is what happened to my last water heater and why we are here today). The solution provided was complete. HD may have had a less expensive quote, but it would have gone up, so I think in the end HD was not really a better price. Given the good reviews online and detailed quote at what I felt was a fair price, the job went to fusion. From inquiry to initial response was very quick, a couple of hours maybe. All communication was timely. Install date was set for three days after my inquiry. The day of the install they were a little late, but I got a text communicating that and an arrival time. I appreciated that very much. When they showed John introduced himself, very polite, nice guy. Then they went to work. They completed the job in a few hours. They left the work area clean and removed the old water heater. The install was beautiful, I know it's a water heater, but damn it was a clean install. Fusion gets five stars. There is no aspect of this job that I can suggest a need for improvement. Price: Five Stars, since the price was close to HD, I feel that I paid a fair price Communication: Five Stars, responsive and let me know they were running late Install: five stars, you can just tell that they paid attention to detail and did a clean job. I feel that I didn't pay a premium for that attention to detail. Attitude: five stars, John's a really nice guy Thank you Fusion, I really appreciate the quality of the job you did.

John is extremely knowledgeable, communicative, and willing to research the unknowns on a project.read more

They came out same day and had the main drain in our old house working great in no time! I thought…read morethe price charged was very reasonable for the service. Would definitely recommend them to others.

Toilet and tub were clogged. Chris did a great job, very professional. Would recommend him anytime…read more Response to our call was quick. Saved our day,Sunday afternoon, for sure. Well worth the call.

Made an appointment for 9am-10am on Friday. My toilet was having issues where it randomly would…read moreclog whenever flushed, probably a blockage in the line. I Received a total of EIGHTEEN text messages " Hi , this is Corinna from Roto-Rooter. We are running behind schedule for your service call, but you are next in line. We appreciate your patience, and I will text you when the technician is on the way." I check their app at 11:45 it says my technician arrived and "service was in progress" which is funny because no one was at my house. 12:30 hit I called and spoke with someone who told me to be patient they assured me I was next in line. Another few hours passed, a tech showed up for "water damage assessment" there's no water damage I have a clogged pipe, he said it was a "free service"... I told him nowhere did I say I had water damage. I asked whim where the actual tech was he said he didn't know and he couldn't help. At 4:50pm I got a call from a woman at Roto rooter telling me a tech was going to come available and giving me a 30-45 minute heads up. Obviously I told her to cancel and that was insane why would I give a penny to this company? 9am appointment and they're telling me they'll show up around 6pm? They continuously texted me to tell me I was next in line from 9am to 5pm which was an obvious lie. Lesson learned call a local plumber, this company is the worst. If you want to waste your whole day call them, if not call literally anyone else. Since they're corporately owned I'll provide my feedback to their parent company as well. Waste of a day

Came promptly and did a great job unclogging my kitchen drain. Very professional service. Will use…read morethem again . They deserve a five star rating