My thermostat stopped working (completely blank) and I tried changing the batteries but no luck. I sent a message out on yelp and Robert replied quickly. He was able to come by same day and was earlier than I expected (and I appreciate that so much). He put in a new thermostat (a much nicer one than I had) and my A/C unit wasn't working very well and he found that it was the compressor. He replaced that and now everything is working better than before. I am very happy with the service and the price wasn't bad at all. I will definitely call him in the future when needed. read more

Rarely leave Reviews, but Robert is incredibly professional, responsive, timely, does a great job explaining the why's of the problem and of the "fix". Can't take back the purchase of my Samsung Fridge / icemaker, but relieved to have found Pacific Refrigerator Service thru Yelp. His quote was immediate - included parts - and he actually revised his Quote Down $60 after completing the work - a gem of a find! read more

I had a problem with my refrigerator not cooling and waded through a bunch of Yelp reviews trying to find someone who could do the job ASAP. I am so glad I picked Pacific Refrigerator. I was able to get an appointment within 2 hours; and Robert actually showed up earlier than the window they gave me. He was able to diagnose the problem within a few minutes and completed the repair in less than hour. My fridge is working again and no wasted food in our heavily stocked freezer or having to run out and buying a new one. Very efficient and neat job. I definitely recommend them to anyone who has a refrigerator problem. read more

We called PRS when our LG refrigerator went out. They came same day and within a two hour notice. Robert was on time and friendly. It took him 10 min to decipher the issue. He gave us some options and we were really happy with the service he provided. I highly recommend using this company. They're fair and honest. read more

Very happy with service. The technician was very responsive and followed up with me regarding the problem and time required for obtaining parts for repair. Would call again. read more

Robert is fast and prompt at responding and arriving to the appointment. He is also fast, honest, and knowledgeable at repairing my fridge. Overall, it's a 5 star experience with him. read more

We had our wine refrigerator repaired. The repairmen showed up on time for the estimate, provided good advice on what to do, showed up on time for the final repair, and the final price came in lower than the original estimate. I will use this company again. read more

I needed a repair on my refrigerator but was not sure who to call. I did a Yelp search and requested a quote from mutiple service organizations. Robert at Pacific Refrigerator answered me immediately and scheduled an appointment the same day. While investigating my problem Robert discovered the regrigerator needed time to defrost so he did not damage any parts. He happily went to his other appointments and came back to finish my job. He also took the time to explain what the issue had been and how I can avoid it in the future. Overall a great experience. Thanks so much! read more

Robert is a life saver! Seriously such a genuine guy! I called yesterday and asked if he could come today to look at our dryer. Everyone we talked to before him said it cost $200 just to come look at it. He charged $40 to look at it and that goes towards the total of everything. We ended up paying $150 and he was in and out within 45 minutes. We will definitely be calling him in the future. Thank you Robert!! read more

samsung fridge just suddenly started to make loud noises and then stopped cooling our fridge/ freezer. being super worried all our food will be spoiled, i found this company on yelp based on high reviews. even though there is covid19 happening, the owner was SOOOO quick to respond, call back and schedule me in for next day... this is something i truly appreciate given that everywhere is closed... so thank you sir for being helpful. i highly recommend and will keep his info on file for any future help needed on my appliance read more

Robert is excellent. We've used him for two repairs on our Kenmore/Samsung refrigerator (ice and filter housing leak). He is very professional. Pricing is more than fair, and he is very responsive. Highly recommended! read more

He was on time. He was very honest. He was very knowledgeable and he was VERY FAIR and charged me less than he quoted me on the telephone because he spent less time than he originally thought. I cannot say enough good things about this man. His expertise is obvious and he provides it without reservation. He is the kind of repairman I remember way back when at a time you could trust people and not be worried about their honesty. I will keep his number and hope he will always be available for all my AC and Refrigerator repair needs. read more

I cannot recommend Robert highly enough. I had an issue with my Samsung refrigerator about a week ago (water dispenser did not work). After calling him, he arrived (on time), then quickly diagnosed, and fixed the issue. I was especially pleased that not only does he take credit cards, on the spot, he accepts American Express (I'm all about the points). Two days ago, the freezer stopped working. I called Robert yesterday around 3pm, and he told me how to troubleshoot it myself. He said to call him in the morning if it is still not working. This morning I woke up to a freezer that still did not work. I called Robert, he told me the exact time he would be here, and he was on time (he even called me when he was 20 minutes out). Upon checking the refrigerator, he quickly diagnosed the problem (control board), looked for the part online, and discovered it is no longer made. Considering my refrigerator is 9 years old, he said it is time to get a new one. We talked for 10-15 minutes and he helped me decide which brands to consider, based on his expertise (he is an electrical engineer), and experience repairing all of the various brands. Robert checks all of the boxes: Smart, professional, an expert at his craft, punctual, and pleasant. Thank goodness for Yelp, and I am very glad I found Robert. read more

I can't say enough great things about Robert. We woke up on a Sat morning and our freezer was 14 degrees! I contacted Robert and he was at our home within an hour (freezer was now 22 degrees ). He swiftly diagnosed the problem which was a control board that failed. He replaced the part and by that evening our freezer was back to 0 degrees. Robert was friendly, professional, honest and provided answers to some questions I had later. I will definitely use him again and will recommend him to my friends and family! read more

after first service the fridge not being well I text him and him come in take a look he ask me pay service fees again? And he doesn't have good attitude and let me not call him I feel so ridiculous and bad feed back ! Don't find him! He is bullshit read more

After frustration with the lack of response from the Samsung service recommendation, I checked this service. Robert said that he would be out to service the refrigerator within an hour or so. He was right on schedule, knew what he was doing and what the problem was. He was great and efficient and within another hour, the refrigerator was fixed. We are very pleased with his efficiency and knowledge about the product. I would highly recommend him. read more

Robert was quick to respond via Yelp and set up an appt for next day accommodating my work schedule. Showed up on time and came prepared with an idea of what the issue was based on my description. Was able to quickly diagnose the issue, show me the part that needed to be replaced. I was able to order online and replace it myself. Wouldn't hesitate to use Robert again with my appliance issues I have. read more

Robert was great, he is very professional and knowledgeable - I would recommend him to anyone having refrigerator issues. Will definitely use him again if I have any issues with my refrigerator or air conditioner read more

It's been a struggle to find a technician/contractor to help us out with commercial/restaurant refrigeration, but having found Robert my search is over! Robert was kind, courteous, and efficent and did a great job diagnosing our reach in issues quickly and accurately. I would definitely recommend Robert to other industry professionals and plan to keep his contact as a resource on file if I find myself in need of refrigeration repair services again. read more

Our A/C stopped working, so I found this service on Yelp, called them, and Robert came out later in the afternoon. He quickly identified the problem, fixed it at a reasonable cost, and was done within an hour. Knowledgeable, polite, efficient, and didn't try to rip us off. I don't usually post to Yelp, but wanted to post this review because I was honestly so impressed. read more

Reviews everybody left was right (^-^)!!! Robert was very good at diagnosis, repairing, and polite manner. He is now our home doctor for A/C and refrigerator. Thank you Robert. read more

I called two days ago for refrigerator repair. I got the voicemail and left a message with my name and phone number and said I needed repair asap. I never received a call back. read more

I contacted Robert because my Samsung fridge's water dispenser conked out. A few other appliance service companies I contacted said they would not service this issue, but Robert stepped up to the plate, came over, ordered the necessary parts and my dispenser has been working great for the last few months now. Thank you, Robert for making a repair most other appliance repairmen wouldn't dare challenge! read more

Fixed our Samsung Refrigerator a couple weeks ago and it's been running great. We were relieved, since it quit working on a Sunday afternoon and our refrigerator was stocked because of the pandemic. Thanks for your help! read more

We had a problem with our Sub Zero refrigerator and we called around but everybody gave us the usual run around quoting pricing from $100 to $1800 without even seeing the problem in person. After numerous texting with Robert of Pacific refrigerator we decide he was very fair and honest. We called him at 3pm and he was at our home at 5:30 the same day as he promised. He knew exactly what he was doing , he went straight to the problem and fixed it within 30 minutes! It is so refreshing to find someone that is knowledgeable , experienced and most importantly honest! No BS, no games .Let me tell you, he is priced well below the competition . In essence, If you miss the "Good old Days" when repairmen were straight up honest, had integrity and charged a fair priced then you need to call Robert. It will be the best call you make. read more

Robert and this company is NUMERO UNO!! Yesterday morning, our 7 year-old GE Profile refrigerator decided to give us problems: control panel not working, light inside the refrigerator not lit, cooling not happening. Both GE customer service and a different appliance company did not have appointments available yesterday. I found Pacific Refrigerator Service/Robert on Yelp and decided to call this company upon reading all the excellent reviews posted by customers. I wholeheartedly agree with the reviews!! Robert delivered fantastic prompt same-day service, kindness, professionalism, excellent service price and repaired our refrigerator within the hour of his arrival!!!! He knew exactly what needed to be done to repair our frig. He quickly replaced the circuit board and another part of the refrigerator. Robert is our GoTO guy for any refrigerator service for our future!! Thank you very very much for helping us with this refrigerator repair!! Stay safe and healthy as you help other OC residents with their refrigerators!! read more

Highly recommended. We have a decade-old Hoshizaki ice maker that was having freezing and harvesting problems as well as a True freezer that had would not maintain freezing temperatures. Setting up an appointment was a breeze over Yelp messaging. Our issues were diagnosed and repaired in a little over an hour. Throughout the process, Robert was quick to respond and was very informative. If we ever run into any refrigeration-related problems again, Robert will be our first choice. read more

He was awesome he came to my house on time. Looked at my washer and was able to diagnose the problem quickly. Im usually very skeptical about these things but he put at ease and is very trusting read more

Gotta love an honest repairman! Robert was available promptly, gave me honest advice about what my refrigerator needed and charged me a very fair price. I highly recommend him and Pacific. I will contact him again next time I need help. read more

My A/C died @ 10:00pm during the latest heat wave. Messaged Robert via Yelp he replied first thing in the morning and came to repair my A/C by 10:30am. Diagnosed and repaired within 30mins......air blowing cold again! Couldn't be happier with his service: great communication, on time, professional and fair. Robert will definitely be my go-to HVAC/appliance repair professional going forward. Thank you! read more

When I called him for fixing refrigerator he came only 20 mins after phone call. Very good service and nice person!

the heat on my dryer wasn't working... i sent a message via yelp and was responded to with an appointment in less than 45 min... im super happy with the service and my dryer has been running great! read more

Contacted him via yelp email and he came out the next day. This lovely service man checked my refrigerator because the freezer was no longer freezing. He was on time (offered 9-12 window, arrived after 9) and was honest. He found nothing wrong, in fact it had started freezing the water bottle that was liquid and only charged the service fee. Thanks again! read more

I sent a request for quote through Yelp. Robert responded right away & was willing to do the work. Unfortunately we are too far in north Orange County & not in their service area. I am thankful for the quick response & would definitely recommend Robert & his company read more

First-class service coupled with affordable pricing - great business model! My Whirlpool gas dryer was not heating air any longer, and I was ready to buy a new one when my friend recommended to try fixing it with Pacific Refrigerator Service. I called Robert and he arrived promptly at agreed upon time, tested a few things, changed a broken part, and voila - the dryer was like new again. And all in a matter of 15 - 20 minutes. Can't thank him enough for making the entire process as pleasant and swift as it turned out to be. From now on, I will be definitely calling Robert and recommending his business for any appliance issues. read more

My fridge stopped working on Sunday, and Robert was able to come out the next day! He was very knowledgeable about what was wrong with the fridge, and was able to fix it very quickly. He explained everything to us so we understood what hasn't been working. He was extremely affordable, and I will definitely call him if I have any more problems! read more

My Samsung refrigerator stopped working (not producing ice and freezer was not freezing). I was really surprised that as I started calling repair places, I kept hearing that they do not work on Samsung refrigerators. I called here and the repair man came out the same day (within a couple of hours), showed up on time, was courteous and friendly. Gave me a reasonable quote and was able to fix it on the spot. In less than a couple of hours, fridge was running like new. Thank You!!! read more

I had an issue with my dryer where it started making a loud squealing noise. I contacted this company and they were able to come out right away even though it was a weekend. When Robert got here, he immediately knew what the issue with the dryer was when he heard it and had the parts to fix it with him already. He had it fixed and good to go in no time. Overall...fast, professional and highly recommended. read more

I contacted Robert on Yelp based on his reviews, he responded immediately and was here the same day. My Kitchen Aid refrigerator stopped dispensing water and making ice. Robert discovered that the water lines were frozen even though the temperature was set properly. He had us defrost the refrigerator overnight, and he returned the next day. Once defrosted he discovered the drain line was blocked causing the standing water to freeze rather than drain. This also caused the water lines near that to freeze as well. Robert cleaned the drains, reassembled everything, and everything is working perfectly. Didn't even need any parts. Robert is extremely knowledgeble, very fairly priced and a genuinely nice person. I would highly recommend him. read more

Great service, Fast response, Quick diagnosis ,Very clean, Curtis, Reasonable on the price. Would recommend. AAAAA+