4 years ago? My 20 year old Geothermal system on last legs. Talked into ..by THIS company..to go…read moreHVAC. They made mess..moved all duct work but? All good till year one..high summer..system quits. Ants they say. Next year..system quits. Ants (only I had spread ant killer)..but okay. Only ..no..rid ants in Outdoor system..leave.."it's working". No..it wasn't. Had to return. I put out ant killer every month. High heat..quits AGAIN..4 days..zip. They come back..ANTS..fixed..working..no..not. return next day. Same as before. Clogged watern line. Two weeks later? System off again. Two days now..sweltering..and I HAVE to work at home. Since bought? This company has become terrible!

I wish that I had looked at the reviews before calling. I specifically requested their promotional…read moredeal and then got charged over twice the price without an explanation. It was also just a giant sales pitch, rather than the seasonal tune-up that I requested.

Very professional. Good price and fast service. I would highly recommend them and for sure will…read morecall if i need another ac/heating services

My unit was running constantly and not cooling the house. I reached out to Mr. Allen's company via…read moreYelp. He responded within the hour. He was at my house promptly to diagnose the issues my with air conditioning unit. He determined that it needed to be cleaned and he also checked all the other pertinent areas. Mr. Allen was so thorough in his process from beginning to end. He left details of everything performed on the invoice. I am so pleased at the work he did and am thrilled to say I am finally enjoying my nice cool house during this brutal summer. So happy with the service. A superior company with professionalism. Thank you Sir!!

My A/C has been running wonderfully well since calling this business! Timely and reliable…read more Affordable too! I highly recommend them!

Showed up in minutes, explained the issues, great service and fair price. Highly recommendread more

Response time is great. Technicians are professional and helpful. We had some issues with our new…read moreunits and Diana, the owner of Comfort Services, went over and above to make things right. I highly recommend this company for all of your HVAC needs.

The salesman came out for a consultation and instead of listening to what we needed he immediately…read moretold us that we should consider a new HVAC system. He then left us with homework to read and watch a video on HVAC systems. When he returned the next morning he scolded us for not watching the video and said that if we weren't willing to watch a 4 minute video for a 20 year investment then he couldn't help us. Outrageous. At no point did he listen to what we needed. I cannot recommend this company.

We are new to the area and called a couple of companies to come out to repair our A/C…read more System was blowing hot (not not cold air) into the house when set on cool. Tech came out and replaced a small solenoid in about twenty minutes and charged less than one hundred dollars. Excellent, honest and prompt service. We now have an A/C company to call.

Unfortunately, a routine maintenance visit resulted in damage to our home. What was most…read moredisappointing was not simply that a mistake occurred, but how the situation was handled afterward. Despite acknowledging that an incident occurred during the service, the company was unwilling to take responsibility for the resulting damage. Based on both the service experience and the response from management, I cannot recommend this company.

Don't use this company highly unprofessional and unethical. Dennis was rude and a smarty pants…read morewithout answering a single question about the issue. He left when I questioned him about the issues. Horrible experience.

After multiple reschedules for the appointment, the technician finally arrived to fix my AC unit…read more He stated that it had frozen and wanted the unit to thaw in the 85-degree weather. Once he left, I contacted another technician who resolved the issue without any problems. I would never recommend this technician to anyone else.

Our air went out mid summer. We requested a service visit and this company was sent out via…read moreAmerican Homeshield. The technician was very efficient. He explained the whole process...everything from the installation to the financing. The unit was installed within a reasonable time frame. After the unit was installed, they even sent someone out to verify and check all of the work that wad done. We are still enjoying our air!

Got home from a week beach vacation on June 20th to find our upstairs air unit not working. Filed…read moreand claim with American Home Shield on June 20th, 2026. June 22nd Comfort First Heating and Cooling called to schedule an appointment. said they couldnt come until June 29th. Not ideal but fine. Tech shows up on the morning of the 29th and says we need a new fan motor on the unit inside the house. Says the universal motor he has wont fit. Says it will take 6-8 days max to get the part. Says he put in the order and leaves. Due to the July 4th holiday I'm thinking July 9-10 or July 11th at the latest. July 11th comes and goes and crickets. Don't hear anything. I call them and they say still waiting on the part. I call AHS and they say the same thing. I'm given no eta on when the part will arrive. I wait another week and crickets. I call and get the same story from both. I call Comfort First again on July 23rd and am told still waiting on the part. I call American Home Shield on July 24th and they call me back and say Comfort First ordered the part on July 13th. Wait, what? It was supposed to have been ordered on June 29th. Miraculously I get a call from Comfort First saying they have the part and will be here to install it on July 30th between 1 and 5 pm. I make it abundantly clear that I have to be at work at 6 pm and that nobody will be home after 6 pm. I get out of bed 3 hours early on the 30th at 1 pm to make sure I don't miss the tech. 1:00, 2:00, 3:00, 4:00 and nothing. I call Comfort First at 4:45 and the lady says the tech is running behind and is at the job on the schedule before me. She said he was finishing up there and would call me soon when he was on his way. I remind them that I made it clear I have to be at work by 6 pm. I'm told I can either wait, find someone to come to my house and wait, or they will have to reschedule me for another two weeks out. The tech finally calls at 7:55 pm and says he's 20 minutes away! So I've been out of air conditioning in the middle of North Carolina summer for 32 days which is bad enough, but on top of that i have to put up with being lied to, put off, and dismissed. Absolutely unacceptable and disrespectful of my time. I don't not under any circumstances recommend Comfort First Heating and Cooling!