Great service and attitude as well as a deal. Was searching for a storage unit so I can start moving my stuff from San Diego up here and decided to check this place out because it was right near my college. Wow it's a huge long space. Jesus was extremely helpful and caring. I couldn't refuse the deal he gave me so I decided to take the spot. Thanks Jesus! read more

Moving out of a place can create lots of stress. I am grateful for the friendly staff at BA self Storage, great listeners and respectful staff. From the manager to the staff, Sarmen Sahakians went out of his way to spray the storage space before I moved in my staff when I told him my fears of storage places being infested with bedbugs. The place is cleanned, and they fumigate often to prevent infestection. Thank you for making my experience less stressful and pleasant! read more

Pretty bare bones place. No elevators, trash cans, or bathrooms. What I'm frustrated with is that I vacated my unit on the 3rd, was charged for the full month on the 4th, then they confirmed my move out on the 7th. The place was clean and nothing left behind. They don't prorate or refund anything so basically I'm paying for an empty storage this month that they will probably fill and make double their money. That's shitty customer service. read more

It's a storage facility much like the other big names. I chose this place because of the proximity to my apartment. The staff is cool. The contract process was very straight forward. Definitely read the parts on prorates and termination! Make sure you know how much these save/cost you. Walk out of there with at least 1 special offer. (Move in on the 1st of the month if you can) The price is comparable to the Public storage about a mile from this one. But the public storage seemed like a lot of work because of the amount of floors it is; You have to keep heat in mind when storing. No temperature controlled rooms here. Their buildings only have a ground floor and a 2nd floor with ramps. The units are not dirty. Nothing amazing to look at though. I did see a transient hanging out in one of their buildings going through his own unit. He minded his own business. Storage facilities are not a safe place for women in general. Only been here a day so I'll update if anything negative happens. read more

Simple & inexpensive. No mice or bugs, but no temperature monitoring either.. I've had no problems being here, but also have nothing to judge by, since this is my first time using storage. It's like an inexpensive mini attic/ rough and rustic extra closet, which we're in dire need of, sharing a small space. . . because.. after 5 years together, I moved in with my guy! Woohoo! The woman checking us in originally has mom/auntie/gramma style humorous newspaper quotes up on the billboard, and is sweet and slow as molasses. Make your first day a day when you've got plenty of time! She gave us a really thorough explanation of all of their policies, a welcome to the neighborhood, and an invitation to her church, which I live across from. People like to say that LA's got no neighborhoods, but this place is a prime example against that. read more

These guys are just amazing in customer service!!! I've worked with them twice as a young woman, they've always been respectful and helpful towards me. They are fair with pricing and service. Highly recommend! read more

a week ago Suzie provided excellent customer service and was very knowledgeable about the services that BA storage provides. She was very kind and sweet THANK YOU SO MUCH I felt so comfortable talking to her!! awesome service read more

Stanley Calderon is an OUTSTANDING MANAGER! He is kind, professional, intelligent, and helpful. Not only did he give me a tour of the excellent facility, but took the time to carefully review all of the documents with me. How awesome! Overall, the unit I selected was spacious, safe, and convenient. The best part is that the prices at BA Self Storage are EXCELLENT! Thank you for your remarkable work, Stanley! You will continue to thrive and prosper as you excel in your managerial career at BA Self Storage! read more

BA Self Storage is great! I was able to make a reservation the morning of, and I was able to walk in and get the storage unit I need! The on-site manager is super nice, super helpful, and professional. He is also an ex marine that keeps close watch of the property. The online bill pay is very easy and nifty. I feel a lot of the negative reviews on this page are because people didn't bother reading the rules which I feel are standard for a lot of storage units everywhere, or because of their own negligence. If you can follow simple rules, you will be just fine. read more

Updated review: A manager reached out to me and apologized for my experience and refunded me $7 for the fuel charge, which was actually closer to $10. I'm not going to gripe over a couple bucks. At lease they made the effort to resolve the situation, many businesses don't even bother. $19.95 still ends up being $50, but I appreciate having a local U-haul at the end of the day. Cooks and liars!! I refueled the dirty can they rented to me and they still charged me for fuel and refused to credit me unless I drove back there to show them the receipt for gas. Hardly worth $10 with the amount or time involved to drive to Hollywood when I work in Beverly Hills. Again, the van was filthy and the manager is a jerk. Look elsewhere. read more

I must say this was the worst storage facility I've ever used . They continuously made mistakes with auto pay and billing. They do not offer trash service and poor customer service. And they close at 7 and they lock you out, no matter what and is a hassle to get someone to come down and let you out. They are combative and argumentative. I would never use this storage facility again and their rates are always increasing each year dramatically. They need a new new management and operation. read more

I needed to rent a uhaul and was nervous about the entire process but BA Self Storage made it really simple. I used the online check in to get my truck early and I can't imagine a more streamlined, more organized process. Highly recommend if you're looking for a place to rent a uhaul. read more

This place is amazing is easy to find. But whats more amazing is the customer service. I went in to see a storage and I was help by the assistant manager (Susie) she was very helpful, she explained everything very clearly. As soon a I walked in I felt welcomed. She answered all my questions. Very professional and courteous. Feels amazing when you get this type of help. I definitely recommend. I know I'll be back. read more

Thank you Brett Henry for taking the time to listen and help out. You don't always have an easy job that is for sure. Based on your compassion and lending ear I will always refer people to you! read more

Terrible. The manager could not be any less helpful if he tried, the prices in this unit are roughly twice that of the surrounding facilities, the common areas in the building are not adequately cleaned, there's no AC or ventilation in the common areas, there is no on premise dumpster nor a single trash barrel, parking is quite limited, and they offer the complete opposite of friendly customer service. I strongly recommend taking your business elsewhere if you are considering BA Self Storage. read more

Iritating mostly. I folded up a box and put it in the dumpster. You would have thought I threw away hazardous waste. I was threatened with fines and showed video of me throwing a box away. I realize that the rule is there so people don't mass dump unwanted items but can we please find some middle ground. It's stupid the way it was handled. At minimum unprofessional to ambush me 15 mind before you close read more

New Management! No more tart! Nice guys, good service! Yay, I can stay!!!

They got a termite problem that ruined my stuff. Management didn't care. I might take them to court not sure yet. Spent over $3000 on their services. Money wasted. I even asked for 1 free month or for them to clean the mess the termites made and they handed me a brochure with their insurance company's info. That insurance is just a voicemail. No live person no website no call backs. Be careful, don't store anything of value here. read more

This is hands down our fav storage facility. They know their customers so well that when we drive up, they already have our packages ready.

I had rented a u haul and left my computer in the truck. They called me right away. Really nice and friendly staff. Super quick turnaround.

Nice staff, friendly and helpful.the facility including the restroom was clean and well kept. Thank you for the great service

I love the service the gentleman provided excellent service on my move-in date. Stanley Calderon is really knowledgeable and helpful. I'm glad I decided to stay here instead of going to the one closer to home. Keep up the great work, don't forget to ask for Stanley or Susie. Amazing people here. Keep up smiling. read more

I was running late and needed to catch a flight. The manager waited after closing time for me to get there to check in. That would be Junior, a very nice and efficient guy. He handled everything smoothly and I did not feel rushed, but confident that I had time to unload and make my flight. He did not seem bothered that he had to stay past closing. I'm glad I found this place read more

Hi. I stopped in to ask a few questions and Shane was awesome!!! I thought it was going to be awkward and dingy being in LA (in from Montana) but it was quite the opposite. Thanks Shane!!!! read more

These guys are incredible! The rates are low, the units are solid, and the service is wonderful! The team is super friendly and helpful. Everytime I called to pay my rent, I was greeted with someone pleasant. I had a second floor unit, and there were stairs conveniently located on both ends of the building and in the middle, so I didn't have to walk a hundred yards to move my things. I put things in at the beginning of the summer in April and removed them four and a half months later in September, and everything was in the same condition I left in. It was kept safe from the heat! I am more than highly satisfied with my experience using BA Self Storage. I highly recommend these guys!! read more

This is probable my favorite storage facility in the town. If you are going to store stuff and have peace of mind, then this is the facility you looking for. The property is clean , easy to access and most importantly the staff are so friendly. read more

Very friendly and helpful staff. The younger guy who showed us around in the golf cart was super knowledgable and I could tell he takes pride in his work. Great location too! Right off the freeway between Hollywood and downtown. read more

absolute best customer service! The manager Shane is very attentive to your needs and will find you the best unit suited for you!!!!! highly recommend ba storage!!!!!!!!!!! read more

I went to BA as an alternative to Public Storage. The rates are good, the facility is simple to navigate, conveniently located, and it seemed almost all units were easy to access. Best of all, as other reviewers have mentioned, the staff is very friendly, available and helpful. To that point, what really impressed me and caused me to join Yelp so i could write a review was when I dealt directly with supervisor, Ron Weyent. He went out of his way to ensure I had a great experience with the company and because of him and his code of business ethics, I HIGHLY recommend this facility! read more