My husband and I were treated with respect and care. The doctor took her time with our eye exam,…read morethe best we had ever. We had some done before, but never to that extent. Her assistant is exceptionally knowledgeable in insurance, and she told us our options, the cost, and everything you need to know about purchasing contacts or glasses. Again, I have never had that explained to us. This is the place to go. You need to check them out. You won't be disappointed.

Super kind and friendly, and fixed my glasses quickly when I was desperate. I appreciate the kind…read moreand thoughtful service.

Very nice people at the front to greet and help you get checked in. The optometrist was very kind,…read morethorough and helpful. Large selection of frames. Prices are reasonable. They accept insurance or you can pay out of pocket. They do have contact lenses if needed. I recommend this business for glasses. Call to make an appointment. They do accept new clients as of 4/4/2026. Still call to make sure. Awesome plenty of parking. In the same space as Starbucks (opposite end)

Great selection, customers service and hours. I got safety glasses and personal glasses here. I get…read morecompliments on both.

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

John is very professional l, friendly, provides quick service and is well priced…read more While he was repairing my sunglasses, we had a great conversation and a good business is hard to find these days with honesty being his highest quality . Thank you again John, I will see you soon and hopefully my regards bring you more awesome business. Semper fidelis

I have an old pair of glasses that one nose piece was lost. Mr. Bae scrolled through an online…read moresight and had me order what he thought would fit. When the order arrived I took my glasses to him. He had to twerk the piece to get to fit. He then put in my prescription for reading. I also had a pair of Ray Ban's that were cracked. He fixed those too. He's quick and his prices are reasonable.

Dr. Heitmeyer is just wonderful. He prescribed me new prescriptions and It's nice to be able to…read moresee In such clarity. I love their optical since they carry high end collections. I figured if I'm gonna be wearing them Most of the time, might as well look good in it! Sad they discontinued the Tiffany Collection so I guess gotta start a new one. #gucci #eyewear #fashion

The eye exam was pleasant, then comes the time to get glasses. I made it simple, told the lady…read moreexactly what frame and color I wanted, gave her my insurance card, and what does she do? Not run my insurance, and give me a quote on a post it note for $800. I went today to a different place and purchased the same glasses, plus readers, for $200 less.

I'm honestly really disappointed with my experience here. One of the most frustrating parts is that…read morethere's no clear way to contact the office besides calling the front desk--no email or direct way to address concerns. About a month ago, I called ahead specifically to ask if they could put prescription lenses into my Meta glasses. I was told yes, but that I'd need to schedule an eye exam first. I waited a full month for that appointment, came in today, went through the entire exam process, and only at the very end was I told they could not put lenses in my frames because I didn't purchase them there. This was especially confusing because I've brought in my own frames before and had lenses put in without any issue. I was then told they would be able to help if I had purchased Meta glasses directly through them, which felt inconsistent and frustrating. I did everything right on my end--I called ahead, asked questions, confirmed pricing, and came prepared. In the end, I used my yearly insurance benefit on an appointment that didn't meet my needs and walked out with nothing. It felt like a complete waste of time. Because of this experience, we'll be finding a new eye care provider. The lack of clear communication and consistency just doesn't work for me.

At a wellness visit at the beginning of the school year, it came to our attention that my oldest…read moreson was possibly in need of glasses. Our pediatrician recommended we take him to a legit optometrist place (and not just a large chain) to get him correctly examined. I found Family EyeCare Associates on Yelp and so glad I did! Check-in was simple and easy and all the front desk ladies working that morning absolutely loved my son and were great with him. During his exam, the eye care assistants (not sure what they are officially called, sorry!) were great with him and his five year old energy and silliness during the exam as well. We ended up seeing Dr. Pincock who was really kind and great with my son as well. He was super thorough in his exam with my son and made him really comfortable with every step of the process. We were able to find out that my son really was in need of glasses, and out the door (after insurance) for his exam and fancy bendable glasses, it was only $80! So glad to have discovered this spot and we'll continue to make them our primary eye care office.

The ladies upfront were so accommodating as I brought my daughter in with me for the exam. It went…read moreso smooth they were so helpful and kind. My doctor was clear and quick he even gave me a pair of trials to tide me over until my custom contacts came in. Awesome service better people

Professional, knowledgeable, helpful. Got lots of the staff involved helping me pick out glasses…read moreand giving opinions on How they look and recommendations on other frames and colors until I found one that fit and looked best.

I've been here for multiple exams, and contacts over the past few years. The service has completely…read moregone downhill. The girls up front a Have been rude the last three times I went in there. I literally tried to make an appointment to get new contacts and buy glasses for like a month: after being on hold for 30m twice on the phone and going in getting ignored. I was over it. They have to "check you in" before you can even browse the glasses. Yet someone how 4 women at the front desk can't make it happen. I finally gave up clearly my time isn't valued. Ended up going to Visionworks down the street WOW day and night difference

My long-time optometrist, Dr. Kvamme, moved here. I love my optometrist but this clinic is a mess…read more They used to have the "digital eye photo" in place of dilation as an option, and it was $29. A year later it's mandatory and now $39! Not covered by insurance means families that can't afford it pay, or go elsewhere. It all feels like a money grab! Then, I decided I would still see Dr. Kvamme and the clinic staff didn't pay attention and booked me with the wrong doctor...Kvamme isn't even in the clinic on the day they scheduled me. They had ALL the previous text messages to know who I wanted to see and still got it wrong. They clearly didn't even look at my record to see who to schedule me with. I got up early to be on time, only to leave. Beyond disappointed. The staff is sloppy and completely unprofessional. Don't go here.

Great experience. Nice facility. On time with no wait. Tech was very patient with me. Overall great…read moreexperience.

I called to schedule an appointment for an urgent retinal issue. They rejected me because my Molina…read morehealth coverage begins in 5 days, even though the earliest available appointment is in September. I requested to come in as self-pay, and they again rejected me.

Friendly staff and knowledgeable doctor. I never really enjoyed going to the eye doctor as a kid…read morebut they help calm my nerves by explaining what every step of my appointment is.

Very friendly and fast process getting my annual eye exam here - will definitely return in the…read morefuture!