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    Back In Action Physical Therapy

    5.0 (18 reviews)
    Open • 8:00 am - 6:00 pm

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    Ask the Community - Back In Action Physical Therapy

    Review Highlights - Back In Action Physical Therapy

    “Colette went above and beyond and provided outstanding customer service as a physical therapist on several occasions.”

    Mentioned in 15 reviews

    Read more highlights

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    ProActive Physical Therapy and Sports Medicine - Physical Therapy room

    ProActive Physical Therapy and Sports Medicine

    4.7(34 reviews)
    0.5 mi•Carmel Valley

    I came to this location for PT a few times. The Physical Therapists and Physical Therapist…read moreAssistant were good. I had 3 issues with this location. One issue was the room was very small, so I would be hitting my body when getting up. The PT or PTA should have moved the table out but I think they moved so this problem is probably resolved. My 2nd issue is one of the Pt or PTA used so much pressure that I had a black and blue bruise and was in a lot pain. My mom, a registered nurse, wanted me to go to urgent care as the bruising was really bad. My 3rd issue is after my prescription ran out from the doctor they told me I so come back for 12 PT more visits. They did not ask me to run that by my doctor at all. I ran it by 2 different orthopedic surgeons who said no wait until after surgery for more PT. The company then called me to schedule even though my doctors said to wait. From my experience, I do not think high of the PT at Proactive at all.

    Make sure to ask your insurance company what will be cost for this service and don't rely on what…read moreis quoted by them. I was quoted for $6.80/visit but when bill arrived I was charged $65/visit. And instead agreeing to their mistake they said I should have checked with insurance instead of relying on them. Worst experience ever. Physical therapist are average, most of them are new with little experience. After my visits I didn't see any improvement in my leg pain.

    Photos
    ProActive Physical Therapy and Sports Medicine - Our state-of-the-art clinic, conveniently located inside The Bay Club.

    Our state-of-the-art clinic, conveniently located inside The Bay Club.

    ProActive Physical Therapy and Sports Medicine - A few of the hundreds of tools we use to aid in the rehabilitative process.

    A few of the hundreds of tools we use to aid in the rehabilitative process.

    ProActive Physical Therapy and Sports Medicine

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    Egoscue Del Mar - Clinic front office

    Egoscue Del Mar

    4.8(18 reviews)
    0.6 mi•Carmel Valley

    Egoscue Del Mar is a warm and healing environment. Jeannie Thomas is always helpful, supportive and…read morepleasant. I appreciate how she quickly took care of a tech problem I was having and helped me the to find Egoscue equipment I needed. When I signed up for a new series, she found a wonderful teacher for me, Kim Cresswell. Jeannie is a joy to be around with her positive and kind attitude.

    I was recently sent to Egoscue for physical therapy by my naturopathic doctor for chronic back…read morepain. I paid for the initial visit ($275) and also purchased an 8 visit package ($1370). The following day I had an appointment with my spine surgeon who asked me to not continue with treatment at Egoscue because it would interfere with his next steps. I contacted Egoscue the day after my initial appointment requesting that the $1370 be refunded based on my surgeons recommendation. It is impossible to reach anyone at this company first of all. The main number they list on their website just rings when you call....they don't even have a message....it just rings. I emailed the provider I had my initial appointment with and when she finally responded 4 days later she asked to speak to me in person. I was traveling at the time and again requested that the money be refunded to my credit card and explained the situation in length. This all took place on and around May 15th.....they never refunded the money. I disputed the charge with my bank and immediately was contacted by someone at the company (amazing how you can get a response so quickly if you dispute the charge). The person asked that I cancel the dispute so they could process the refund. Sadly, I believed her. I canceled the dispute and still nothing happened with the refund. This mess went on for 7 weeks and the bank ended up refunding me the money and I still have not heard a word from the company. They did send threatening text messages while the dispute was being investigated. DO NOT SPEND YOUR MONEY WITH THIS COMPANY. THIS IS THE WORST KIND OF SCAM. I HAVE REPORTED THE COMPANY TO THE PHYSICAL THERAPY BOARD AS WELL AS THE BETTER BUSINESS BUREAU.

    Photos
    Egoscue Del Mar - Egoscue mural

    Egoscue mural

    Egoscue Del Mar - Egoscue therapists take you through a customized correctional exercise menu to remove chronic pain

    Egoscue therapists take you through a customized correctional exercise menu to remove chronic pain

    Egoscue Del Mar - Make yourself comfortable in our waiting area

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    Make yourself comfortable in our waiting area

    Back In Action Physical Therapy - physicaltherapy - Updated September 2026

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