They're in a super convenient location which we really appreciate though my previous vet was closer…read moreto where we lived. This facility does a fine job and they handle my pets with enough care. I do think they're a bit on the pricey side compared to where I've been previously. We will continue to go here given the close proximity and the good enough care we get.

I stopped by this clinic about an hour before closing to ask about euthanasia services since it's…read moreone of the closest veterinary clinics to my home. I'm new to the area and have been very stressed dealing with my dog's declining condition. The staff member who helped me (I believe her name was Jessi or Jessica) was incredibly kind and compassionate. Even though they were close to closing, she took the time to listen to my concerns and understand the situation. Unfortunately there wasn't a veterinarian available to see my dog, but she still went above and beyond to help. She suggested several nearby clinics and even helped call them to check for appointment availability. Because of her help, I was able to secure an appointment without having to rush to an expensive emergency clinic. I truly appreciated her kindness and willingness to help during such a difficult time. Even though I've never brought my dog here before, this experience alone made a very positive impression on me. If I adopt another dog in the future, I would definitely consider bringing them to New Haven Animal Hospital.

I have nothing but the best to say about Dr Rodriguez & the VCA Ontario Staff. She explained the…read moresituation & procedures very clearly & gave me options. For any emergency or pet care please take your loved ones here.

Took my dog in to get evaluated and treated for an injury. Facility seems clean and aesthetically…read moreinviting. Back of the house staff, including our attending vet (Dr. Wilson), was kind and easy to talk to. What lacks is the front of the house staff. They need more adequate training in the discharge and vet hospital protocols. They also are not the warmest people to talk to. Asked for a prescription fill on the phone and was told to upload the hard copies provided unto Chewy, but once I informed them it wasn't acceptable due to pharmacy regulations I was met with a dismissive tone and attitude. Not the kind of treatment you want when going to a facility to tend to your pets at their lowest times. The front staff member, Erica, insisted it was approved already. I asked if it was actually approved electronically and that's when she paused and went to check. Maybe check before answering so confidently? I even told them in the exam room that I would be sending the prescription request over to the office before leaving. She could have simply told me kindly she will let the doctor know as soon as she's free instead of rudely claiming how they are super busy and they'll get to it when they get to it. I would have had much more respect with that response. I'm a healthcare provider and would NEVER come off that dismissive to a patient of mine. Especially for such a simple matter. Unprofessional to say the least.

Thank you Dr. Hill for helping last night after closing time with that cat…read more That's why hes the best vet. 20 plus years taking care of our dogs and this 5 star review is years overdue

Disappointed with this hospital…read more I want to make an appointment for a physical examination for my pet. When I was asked on the phone if we had ever been to this hospital before, it was indeed the first time we wanted to see this hospital. After knew that we were not "returning customers", the girl who answered the phone decisively refused our appointment request. If this happened for the first time, I may not be surprised, but in fact, as early as a month ago, when I wanted to vaccinate my baby, I tried to contact them. Unexpectedly, I got the same reply. We have never been here for medical treatment, so we can't make an appointment. New appointments need to be scheduled until September. I understand Dr. Hill's busyness and popularity, and everyone has a very good comments of him. This is also the reason why we really wanna to come here, but if we can't even make an appointment, how can we become the so-called "returning customers"? This is simply a dead cycle. We can't get an appointment because we are not returning customers. But it is precisely because we can't get an appointment that we will always be new customers.

great as usual treating our dog Wrigley!!! We love the service provide and always walk out with a…read morehappy dog!

I have been taking my dog to Chino Hills Animal Hospital for the past 5 years…read more Everyone here is always nice and attentive the vets, nurses and reception. Highly recommend this hospital if you have any pets!

My friends offered to look after my fur baby while I was away for 2 weeks. She was not eating,…read moresleeping all day, & was lethargic. My friends were worried and brought her in here. As soon as they were able to see her, they immediately did a blood work, shot of anti biotics & B12 and IV fluid treatment all for a fraction of the cost of other clinics. The following day, my friend got a call and had explained the results and what needed to be done. My fur baby is doing a lot better from the time that my friends first brought her to the vet. They are very accomodating and really easy to talk to. The only thing is that they are super busy and you need to constantly call to get an appointment. My drive here is an hour from my place but to me, it is well worth it.

I'm not a Yelper, so the fact that I downloaded this app just to warn people should say everything…read more This place is very unprofessional. I've been denied twice in a row at their evening clinic. The "owner" denies anyone who isn't her friend. She makes exceptions for her regular clients and is very quick to dismiss others. She stands next to the phone doing nothing and yells at busy workers to answer it instead, which explains why they never pick up. The "owner" is always talking to clients about nonsense while there are lines of people waiting to be seen or even just to get through the door. Laura the tech, on the other hand, is always helpful. When she sees the "owner" messing around, she quickly steps in and gets actual work done. Frankie the receptionist is a little rude as well and seems annoyed when people come in and the list is already full. I've seen people walk straight in, go to the back to talk to the "owner," and get seen or helped while others wait patiently for hours. Their prices are very reasonable, and most of the staff is okay, but the "owner" seems like she doesn't know what she's doing. It looks like she got the job just because she's related to the doctor. Cherry the doctors intern has even stated that the "owner" does not have any license to work in the vet field. Dr.Rodriguez is great, she can do wonders with a better staff on her side.

I have been taking my girl here for a few years now.. I hate that booking an appointment takes days…read moreand weeks way in advance so whenever I just need a checkup, it's really difficult. but! I did call once and even when they were fully booked, they still put me on the cancellation list to be added just in case there's an opening which I truly appreciated. But that doesn't stop me from coming here routinely. Now that I have 3 rescue pups, I like and very much rely on the reminders, the emails, and the easy communication. They take such great care of my pack that I will remain a loyal customer. The workers here are always very nice and seem to genuinely love animals! they really go out of their way to help you and oversee that your pup is happy and healthy. Thanks Eastvale Vet.

Ace, my pomenarian, had to visit the hospital due to his injury. Doctor Park YoungJong was very…read moreprofessional when he is explaining the details. (He also speaks English for those who doesn't understand medical terms like me) He is also friendly and helpful and is willing to spend time answering all of your questions. They also have senior discounts to help with your savings. Thank you for helping my family!

We brought in an outdoor cat that both we and our neighbor feed. She's microchipped but lives…read moreoutside, and she had a wound and was behind on her shots. Even though we came in with a last minute appointment, they were able to take us in and take care of everything. The vet handled her very well, weighed her, and checked her wound carefully. They also let our family of three go into the room together, which we appreciated. The staff was kind and helpful, and we're glad we found this place. We'll definitely be coming back to keep her up to date on her vaccines and care.

I was pleasantly surprised by the level or care and compassion we got when we took our Lilly in for…read morethe first time. The front receptionists were so nice Honestly Ruby, the vet nurse is the main reason we will be returning, we had not met the resident doctors yet but Rubys personality, care and compassion for animals and how she treated Lilly is why we will use them in the future. Sometimes going to the vet can see cold like we are just another case they have to deal with but I'm grateful I gave them a chance and bonus that it's close to where we live thank Ruby for all you do.

They are always treating my cats with care. Dr Luciano is amazing and usually gives you different…read moretreatment options. They don't push anything that you can't afford. Jonathan is very caring as helpful as well. I will continue to bring my cats here. They also accommodate you with same day drop off which is a HUGE help. Thanks so much!

I took my dog, Billfred, to this veterinary clinic on 7/8 because he was bleeding from his mouth…read more My regular veterinarian was completely booked, so I had no choice but to seek care elsewhere. Unfortunately, based on my experience, I would not recommend this clinic. I felt like the focus was more on making money than on identifying and treating the actual problem. My dog was seen by Dr. Austin, who performed her initial exam in the back instead of in the exam room with me present. I found this unusual since every other veterinarian I've been to has examined my pet in front of me. I specifically mentioned that Billfred had rotten teeth and asked that they be checked because I was concerned they could be causing the bleeding. Dr. Austin told me that his teeth were "the least of our worries" and instead recommended extensive blood work, including fecal testing. I was quoted approximately $500 for routine lab work or $1,000 for STAT labs. I agreed to the routine labs because I wanted to help my dog. Later that same evening, Billfred started bleeding again. This time I was able to locate the source myself--it was clearly coming from one of his bad teeth. That left me confused and frustrated. If the source of the bleeding was his tooth, why wasn't that identified during his exam? Why were expensive lab tests recommended before ruling out the obvious issue I had specifically pointed out? It also made me question how thorough the examination really was since it was performed out of my sight. The following day, 7/9, I called the clinic and asked to speak with a manager to express my concerns. I was told the only thing they could do was refund the office visit because Dr. Austin is the owner of the facility. While I appreciate the refund, it did not address my concerns about the quality of care or the unnecessary expenses I incurred. As a pet owner, I expect my concerns to be heard and for the most likely causes of a problem to be thoroughly evaluated before recommending costly diagnostic testing. Unfortunately, that was not my experience here, and I left feeling disappointed and frustrated. Based on my experience, I would not return to this clinic or recommend it to others.