I wish I could give the food a 5 outta 5 but the service a 2 outta 5. LET IT BE KNOWN Backcuntry has hired a new cashier/bartender as of October 10th 2020. THAT being said, the service has GREATLY improved.
I still must rate 2 outta 5 because of the absolutely enraging experiences I've had here. Most times I call to place a to-go order, the phone is literally hanging off the line, and I get a busy signal. To clarify, I've been to Backcuntry's bar after an attempted phone order to try and order in-person, but they do actually take the phone off the hook to avoid phone orders after 6 pm. Of course, Backcuntry closes at 7pm now (I really wish they would stay open later but what can I do) so you must be nimble, swift and prudent when ordering. THEY WILL REFUSE ORDERS WITHIN AN HOUR OF CLOSING, to a claimed "really high volume of orders". So if you order before 6pm you SHOULD be okay. I often order my Damn Good wings at 3 or 4 to ensure I actually get the order, only to eat at 8 or 9 pm. The wings surprisingly cook well in the microwave.
The place is usually packed with locals, who the server/bartender seem to notice and serve first. Don't expect to "just pop by for a quick beer". The locals always seem to have some lengthy (and mostly insignificant) gossip to exchange with the bartender. Although I have not seen this with the newer and more efficient bartender, but be prepared to stand in a long line (or just a long wait) regardless.
On to the food, it's absolutely fabulous. Best wings in Nederland hands down. Pizza's not bad either, and very affordable compared to Cross-Cut. the beer selection is exactly what you would expect in Nederland, which is glorious and diverse.
Basically the only, but very important downside to Backcuntry is the inconsistent, spotty service. Even if you're fiending for some excellent wings, they're never guaranteed. I recommend Backcuntry, but make damn sure you're ahead of the "rush" which in my opinion, is just a regular rate of orders, not an actual rush as experienced by many restaurants in Boulder.
The owner really needs to address the staff issues. Maybe hire one or two more servers/bartenders? I find myself constantly waiting for the bartender to take people's drink order's who have just sat down, as I (who has been waiting in line for sometimes upwards of 10 to 15 minutes to simply pick up an order) wait for the bartender to finally ask if I have been helped.
If I owned a small-town restaurant in the time of COVID-19, I would make damn sure that there is at least one employee working specifically the pick-up line, especially during these so-called (largely employee caused) lines, which are usually un-managed mobs!
Overall, if you can manage to visit Backcuntry at a time where the staff isn't busy, you can USUALLY count on an excellent dining and drinking experience, but if there's more than about 10 people in the restaurant when you enter, I'd recommend turning around and trying Busey Brews or even the local supermarket. Backcuntry 4 outta 10!!! read more