When the store warns you about the restocking fee, make sure nothing goes wrong with the measuring and installation process. We measured our appliance slots, but when delivery time came, one doorway was too narrow and the refrigerator we ordered simply wouldn't fit into our house. When we went to exchange for another fridge, we were hit with a $725 restocking fee to pay for sending back the fridge we originally purchased. $725 for nothing. Salesman explained it was corporate policy and nothing he could do. We will never work with this company again. read more

Five years ago I purchased all my appliances for my new house built in Hartsel. Mountain High offered me an extended five year warranty. Of course I was interested as I knew I would have a very difficult time finding repair people since we are so isolated. Before I purchased this extended warranty I asked numerous times about how it worked as it seemed too good to be true for my remote location but I was reassured All I had to do was call the store and they would schedule someone to come out to me. I was never given any paperwork for this warranty nor was I Ever told it would be a third party company servicing me but they sure took my money for this warranty. What a scam and a lie. I have been trying for over a month to get someone out to look at my ovens as I have now received an error code twice that shuts my ovens completely off during my baking. I called the store to report the issue, next thing I know is I receive an email from a third party telling me they can't find anyone who services my area. I have to do all the work now to find someone to come out. (When I bought my appliances they knew exactly where I lived as they are the ones who delivered and installed everything.) Now I'm being told I have to find the repair person and they'll reimburse me $100. for the call, if it's more than that I will have to have preauthorization. I have called the store numerous times along with speaking to this third party company 3-4 times but I get no help. I'm still waiting to have someone look at my ovens. I have spoken to people in our area and no one knows of repair people who service our area, that is why I bought this warranty. If I had been told the truth about their extended warranty, I would never have bought it. I need help or my money back. If you live in a remote location, don't be scammed by their extended warranty. Save your money. read more

Bought an LG washer & dryer from MHA in CS and will never purchase from MHA again. They couldn't get the set they sold us originally and switched it to what we have now. BEWARE-MHA uses a third-party warranty company. The warrantee company is terrible to deal with, very rude, and hard to understand. We have been trying to get our dryer fixed for many months. We were told multiple times by Victor Rodriguez at MHA, our faulty dryer would be replaced after the warranty company came out 3 times. Now Victor is saying the warranty company must come out a 4th time. We also had our ducts cleaned as instructed by the warranty company and proved to MHA they were 100% clear, which cost us $200. Victor said we have to battle the warranty company for a reimbursement. Conclusion-MHA is happy to take your money but definitely does not stand behind what they sell you at all. So much for customer service, be smart and take your business elsewhere. read more

zero if I could. My washing machine and dryer were never delivered. I was told two weeks to get it. After that time passed I called and was told I was never put on delivery list. Then I called again a few days later and was told I was still not on delivery list. I cancelled my order and ordered from Dryden's in Canyon City and had them here the next morning. read more

In my humble opinion I had to find a salesperson to assist us with information regarding a Kitchen Aid refrigerator. I am pretty certain I paid over the market price, but the service was under the norm for a quality product. I am just reading the other reviews and there is definitely an issue with service. Well, I will file this mistake away for next time. I am not sure why I gave them 3 stars, feeling kind hearted. "You peso much and get so little". read more

Installation was finally finished. Took 3 visits, too many emails, and too much of our time. I will not be contacting Brad who responded to my original review. No point. read more

I recently ordered a new KitchenAid double oven, stove top with downdraft, and microwave. Ben Griggs/Mountain High - was very helpful in providing options for the needs and dimensions of our kitchen. Nick and Jacob with CMR Installation were friendly, professional and fast with delivery and installation of appliances. A great team! read more

Horrible customer service. You have been warned, Look at the reviews regarding their help with customers. Tried to call Brad Barnett and the secretary wouldn't put me through to him. Important to note that this all began when they delivered a damaged LG refrigerator. After having two different service techs show up on two different occasions it is still not resolved with the refrigerator they delivered in May; which had a dent on the top. I called the Colorado Springs store to report the dent and the store manager informed me that it was my fault, due to the item leaving their store in perfect condition. What a joke this company is. All they care about is getting your money. I've written this for a friend who swears they will never go back to Mountain High Appliance. I don't want other individuals to get burned. read more

If I could it would be less than 1 star. I have used Mountain High about 15 years ago. I would love for the owner of this business to read this review. It was wonderful then and I bought an entire new homes appliances. I recently needed a new cooktop. What a difference in everything in this place. Starting with the dirty, worn-down appearance of an upscale appliance showroom. Moving on to employees that are supposed to greet customers badly dressed, no personal hygiene , and on their phone scanning the internet. What happened to standards of employees. I finally just walked off to start my search. I need another whole home of appliances and to say the least I will not buy from Mountain High. What a disappointment this used to be a very professional high end showroom that was a pleasure to shop at 15 years ago, Not Now! read more

We ordered Bosch Refrigerator, dishwasher, double oven and a wolf cooktop in March of 2021. Here we are September 2022 and still do not have the dishwasher and double oven. We called every month or so and were told over the last year it would be in next month, over and over again. July '22 we called to cancel the order and get our money back- 2 days later they called backhand said it had just come in and set a delivery date. Clearly more BS from this company because here again it is SEPTEMBER and still nothing. Go somewhere else, anywhere else...........these people are either robbing peter to pay paul or they are just incompetent. Either way, save yourself a big headache and look elsewhere. We just bought a washer/dryer from BestBuy and it was delivered seamlessly in 3 days. read more

As a kitchen designer, I referred three customers to Mountain high to purchase appliances needed for three complete kitchen remodels. All three received damaged appliances. On the first order and we called to set up delivery after waiting twelve weeks and discovered that the salesman forgot to place the order. This ensued months of waiting for appliances! Second customer received damaged refrigerator! Third customer couldn't get anyone to call back to set up delivery, Received a very large dent in the refrigerator and the $15,000.00 stove came full of dust, rusted elements and looks as though it sat in a warehouse uncovered for several months! I absolutely will never use Mountain High again read more

My experience purchasing a dishwasher was quite frustrating. Twice I purchased the same unit from Best Buy and both times the unit landed at my home damaged. I then purchased a unit directly from GE/Cafe which was scheduled to be delivered then postponed, postponed again then on back order. At that point I cancelled my order for a second time, got the money back and went to my second choice of dishwasher, a high end Kitchen Aid. I went to Lowe's. The appliance guy was a typical 'I do not really care to HELP you' employee and told me the appliance I wanted was not available and they could do nothing to assist me....no backorder list nothing. Good luck calling back a million times just to see if we have it in the warehouse and can order it for you. I walked out of Lowe's called my husband, he told me about an appliance store in Co Springs. He found the name Mountain High Appliance. I called them, they had the Kitchen Aid for the same price as Lowe's, allowed me to drive to Denver to pick up the unit (as their delivery time was longer than I wanted given multiple delays so far). Given I was picking it up in Denver Victor at the Colorado Springs location was able to give me a credit for the trip and charge a lower tax rate given the location I was taking possession of the unit. The guys at the Denver DC were great. They had pulled the unit, opened it to show me it was not damaged and loaded it into my car. Done. Finally I had a dishwasher. While I originally wanted a 2 drawer unit as the one I had which died after many years, and I did have to go with my 2nd choice, Mountain High was efficient and helpful. I give 4 stars only because there was really nothing they had to do, I knew what I wanted, and they made the process to collect it easy and without damage. While I still have to have the unit installed, I do not foresee issues with the unit and feel MHA did exactly as I needed. read more

We have used them in the past but have been very disappointed with our recent experience. We visited the showroom looking for a cooktop and spent 15 minutes with a salesman. He offered 3 suggestions. We have left 2 messages for him asking for information on induction cooktops but he has not returned our calls. Today we bought a cooktop from another store and won't bother the Mountain High staff again. read more

We purchased a freezer and although it took looker than whatever normal used to be, Kaneesha kept us informed monthly on the status and ETA. The installation/delivery men that they use showed up on time and were very efficient and precise. I would highly recommend this store and we will use for future appliance needs. read more

We went to the store in particular because their website features a whirlpool bisque colored range and that's exactly what we needed. I've seen one other bisque range in town but it's a crappy poorly rated by general electric. We got here and a salesman tells us the website is not up to date. And they haven't had it in a while. Thank you Mountain High for the waste of time! We said we'd look at all black and hw made jo attempt to show us anything. Bye! In response to Brad below, I only see you main website and don't know how to even access your "clearance site." Last week the whirlpool appeared on your main site with the GE range, which we don't want, so we came in to see the whirlpool. Perhaps since our visit the salesman updated the site? We don't mind the option of going to a black range because we know that bisque is unavailable, but we asked him what came in black and he said most everything on the floor, and walked away. This was Monday 20th early afternoon. So we left because he was not interested in helping us and between him and advertising something you don't have, we will shop elsewhere read more

Mountain High Appliance - This is what we saw last week on your page that comes up when I search Mountain High Appliances. Don't know of any clearance sites. - Appliances Near Me - Colorado Springs, Colorado

Terrible customer service today ...my husband went in to surprise me with a wolf stove, drawer microwave and a new dishwasher as we are remodeling our entire kitchen. The lady was dismissive and rude. As Julie Roberts says in pretty woman "big mistake, huge" u lost 10k today due to your rude "helper" read more

I have ordered appliances twice through them and have had varying results. I ordered a Fridge and washer/dryer from them in 2018 without any issues. I ordered a Kitchenaid dishwasher from Gabe in November 2020 with an estimated date around January 20th. I called a few days after the 20th to follow up and when I spoke with Gabe, he said they pushed the delivery back to around mid April. I asked why he didn't inform me about this and he said he wasn't aware it was backordered. He was quick to take the order but never followed up after the initial purchase. Strike 1. I called last Friday to cancel my order because I didn't hear anything from them and my dishwasher should have arrived by now. Steve (the manager on duty) told me the dishwasher should be there Monday and that I would have to pay a restocking fee if the dishwasher was already shipped out. He ended up calling me back after an hour and said he would go ahead and process the refund. I asked him when it was suppose to be delivered and he said June. I explained this was the exact reason I wanted a refund because they leave their customers in the dark after they get paid. Steve said he was going to talk to the other department to issue me a refund. Strike 2. A week later (today) I still haven't received a refund. I call back and Steve said that they didn't have my card information on file to process the refund. I asked why they didn't call me back and find out? He said he has been off the last few days so he was unaware of the issue. I've been a supervisor for 10 years and keeping in contact with customers, especially ones who are upset, is top priority. That doesn't seem to be the case here. Strike 3. I understand the supply chain has been disrupted heavily due to the pandemic and everything is backordered. If you make a sale to a customer and the customer does not receive the goods or services, you should keep them in the loop; That's basic customer service. Neither the sales person or manager did that in this transaction. People hate Amazon, Walmart and the big box stores but at least you get good customer service and accountability most of the time. If you can find products cheaper elsewhere and better customer service, why would anyone order from you all? Unfortunately I know I won't be doing so again and you are already at a disadvantage being a smaller company. If you don't want to go out of business I would advise you train your management team and sales people on customer service and accountability. read more

We purchased a replacement Bosch dishwasher from Mountain High last year when ours kicked it (it was 17 years old). We've lived in 2 different houses over 15 years that had Bosch dishwashers that performed well, so it was a no-brainer for us to go with that model when purchasing new. Salespeople were helpful and informative - all good. It was installed and from day one never worked properly. I'll admit that this part is Bosch's issue, not Mountain High's - but fast forward 13 months, we've had at least 7 service calls and have placed 3 requests to have the dishwasher replaced to no avail. It won't stay closed (we literally use a wood clamp to keep it shut), it has taken the finish off of every Pyrex measuring cup we own and many of our coffee mugs, it shuts off randomly in mid-cycle often, and when it does run, it smells like something is burning. I have repeatedly reported all of these issues to Mountain High, but continue to get the run around on requiring additional service calls and more information. HOW MUCH MORE INFORMATION WOULD YOU LIKE? The dishwasher doesn't work. In my opinion, you go to local businesses like Mountain High for good customer service. If I purchase a high-end appliance that is clearly under warranty and is defective, that's their chance to shine. They have absolutely not done that. read more

Very knowledgeable and friendly staff. Kanessa was very helpful. Due to Covid 19, had to wait two months for appliances. One still on back order, but checked and that is normal at present time. read more

Still waiting for that call to repair broken fridge. Haven't hear a single word! Wish they would do what they say.

Delivery guy sprayed WD 40 all over the doors of my new Samsung refrigerator and also lifted it by the French doors to demonstrate his preferred way of moving the fridge rather than unlocking the wheels placing pressure on the door hinges. Instruction manual warns that using aerosols even near this refrigerator can result in explosion or fire and at least damage the finish. Installer instructed us not to unlock the front wheels to move the unit and proudly proceeded to demonstrate his better way which was opening the French Doors and using them to lift the fridge, putting tremendous pressure on the door hinges. Also in violation of the instruction manual. These actions void the warranty. There is more they failed to do to properly install. Notified Mountain High Appliance and they refuse to take responsibility. This is beyond outrageous. read more

Less than a year old and the two door refrigerator they recommended for my bar is not functioning. I cannot get their customer service department to return my calls. I would never buy anything from them again. Never read more

Excellent customer service! We purchased multiple appliances two years ago including a Zephyr Beverage fridge. After fridge being in place about 1.5 years it developed coolant leak. With the help of Zephyr and the store manager we received a newer model Zephyr beverage fridge at no cost. It works like a charm. All of our other appliances are wonderful. Highly recommend this store for its selection and service. read more

Bought high end appliances through them. Had an issue with one of the appliances and received NO help at all through Shawn or Joyce (manager). They will take your sale, receive a hefty commission off of you but not help you in return when there is an issue. Take your business elsewhere!! I've had better service through Lowe's. If you want high end appliances go to the one in Denver. I've heard they are better. Plus the store front here is in a gross location and the store itself is not impressive for what they are selling!! Not friendly from the moment you walk in. Someone open up another high end appliance store with better service and a nicer showroom. With all the growth here, it's needed. DON'T shop here!!! They will take your money and you will receive NO help!!! read more

Went in to get an expert and proffers soon all opinion and advice on some appliances we were interested in purchasing, spent 40 minutes without being acknowledged by a single employee, so we left and took our business elsewhere. What a waste of time and space. Recommend you take your business elsewhere as well. read more

Started off great with good pricing, salesperson and installation. Where they fell down was in the area of customer service. When installing a new Kitchen Aid Trash Compactor we learned it did not work. I was given the phone number for customer service to get it repaired. They did not answer the phone, return calls or respond to email. After a week they finally answered the phone and sent the repair to a third party who is a week or more out on repairs. Twenty days later and I still don't have a repair time scheduled or a working appliance and probably wont for another week or two! Needless to say that is not customer service! read more

Unfortunately I couldn't select zero stars. DON'T BUY FROM THIS PLACE! We bought our appliances in January 2021. We were told our appliances would not be in until March due to the supply backlog created by Covid. We NEVER received any updates, so we called twice to check on the status. After waiting well past the projected date we decided to call and cancel the order. We were told, "Well you can cancel but there will be a restocking fee of 20%". We said "Oh so our order is in then, well no need to cancel". We called the affiliated installation company which was backlogged a month. This weekend, the weekend before our schedule date (5/25/21) we get a message on Saturday. "We can't find your oven, so we will have to reschedule your installation". This is by far the worst customer service I have ever experienced. I would NEVER recommend this place. At this point we are expecting a full refund. We shouldn't be charged a restocking fee when they don't have the appliances on stock. read more

Do NOT shop if if you need appliances. I went in on Monday to buy a new dishwasher ($1000). The salesperson said she would call me on Tuesday with details. She did not. I called Tuesday afternoon, Wednesday afternoon and Thursday morning and still heard NOTHING. Finally, bought a new dishwasher at LOWES. read more

I was to this store before the ownership change and was not impressed with pricing. Now they are right in the ballpark. Sales person helped find a unit that fit my needs. After the sale and prior to installation of my dishwasher the communication got fuzzy. No time frame to when the unit will be in stock. We got one days notice before the installation date they chose. We moved the date and a 3 hour time window given. 10 minutes after the window closed they arrived. Installation complete, no issues so far. read more

My husband and I bought a complete Thermador kitchen package plus a washer and dryer from Mountain High (well over $20,000 of appliances). Of the 9 appliances we bought in January 2022 only 3 of them have been delivered to date (It's now May). Most of the appliances were expected to arrive no later than the end of March. We had to cancel delivery of the washer because the delivery on that was extended 2 months out from the delivery date and we were PROMISED that item would NOT be a problem to get in. We got the exact same washer from another appliance store the very next week. We were just told today, after calling AGAIN on status (because no one has ever been courteous enough to call and update us) that the range hood that was expected in a week ago is now not expected until NOVEMBER. I still have no dishwasher, no oven, no microwave, no hood extension, and no hood. Our sleazy sales person has never called us to update us on status and we NEVER get a straight story from any of the other employees. If you're thinking about buying from here, run far and fast with your money. I'd be shocked if you got your appliances (ever). read more

We recently completed a major modification to our home in Colorado Springs; in particular, to the kitchen area. Per the recommendation of our contractor, we set up a visit with David Robinson from Mountain High Appliances. Our objective was to replace all four major appliances in the kitchen area - no small undertaking in any event. Wow - what a fountain of knowledge. And, his presentation skills are, in our opinion - clearly unmatched. David made the entire process a good customer experience. As a result, we will be back whenever we need to replace, repair, or just discuss appliances. And, yes, he is that good! read more

Great products, great advice, and competitive pricing! I purchased a dishwasher recently, and I did lots of research. Price, features, reliability, durability, and warranty. I couldnt find a better price in a store in the state, and only one better online. Installed myself, but their installer was nice enough to help me over the phone when I had a little leak. Easy fix, and my own fault but they didnt insist on coming out to do a service call. Just a simple - "here's what you need to do." read more

I worked with Shawn at Mountain High Appliance to get a refrigerator, dishwasher and range for a kitchen remodel. I had not purchased kitchen appliances for long time, and I had no idea what was available and in my budget. I think it was about 4 months from my first visit to the installation of the new appliances. Through everything, Shawn patiently answered all my emails amd questions and followed up with the manufacturer to make sure everything would be done the way I needed. I definitely would work with him again. The entire experience has been great and I love my new appliances. read more

I'm sorry Brad but I've called several times already and it has done absolutely nothing. Whoever answers the phone is indifferent, never knows what is going on and always says after they "look us up", that "we'll have to get back with you" which means we won't hear from your business. Why didn't we get to speak to management on our 3rd or 4th call? Only after posting on social media, all of a sudden a man came out to fix the cabinet that was split. I didn't get to see the repair. I asked to see the repair but he put the dishwasher back in. Another man came out to fix the top of the dishwasher that keeps popping off. He arrived and said he wasn't even sure why he was here. Communication at it's best. We had to tell him what was going on and he said he'd have to order the part. We've been told that several times now. I'm not sure why a part is so hard to order. Last we heard is that it doesn't even look like we will get this part until January. Worst experience ever with buying an appliance. read more

We are building a house. We asked for certain items on appliances and the guy just stood there. He didn't offer options and didn't have product knowledge. We went to Appliance Factory Outlet and they could tell you about the appliances as you stood in front of them. At Mountain High, the salesperson kept having to go to the back room and I guess Google the answers to simple questions. read more

I bought all my new home appliances here. I am a person who wants a good value. Not necessarily the cheapest up front, but quality and customer service that is going to pay off down the line. I got great advice when I went in to buy, because the salespeople know all their facts and the advantages and disadvantages of different options. The guy took plenty of time with me. Everything went smoothly with the pickup option that we chose because we took them to a home in the mountains. The icing on the cake was when I noticed that the silverware basket on the dishwasher had a flaw where a spot was not enclosed completely. Although it had been 3 years since I bought the dishwasher, I was sent a replacement basket no charge. Pretty happy about that one. Oh, and their prices were competitive with more companies to choose from. read more

David the Salesman that we had we excellent. Very knowledgeable and answered all of our questions with no pressure. After taking a night to discuss options with my wife I called him back and paid for our range which would be ordered. He told me there's a chance it might arrive on the November 20th but plan for the 27th. The 27th rolls around and I don't get any calls. So at about 5pm I decide to call and find out what's going on. I'm told "oh it looks like the delivery is arriving tomorrow instead", okay, thanks. The next day I wait until 5pm for a phone call that doesn't come so I call them (frustrated at this point that there was no follow up call updating me of delays). The receptionist couldn't give me an answer so she handed me off to a salesman. All he could tell me was that it didn't come in with the delivery and he will have to do some research to figure out where it is. I told him that was fine I could hold. He said "no it will take me a while I'll have to call you back." My answer "fine, I'll hear from you today before you close then? His response "possibly". Not satisfied with this answer I decided to stop by there on my way home from work. Once there I asked what the status was, and all he told me was he's waiting on a call back. I asked about tracking or any other known information and he said "yeah I don't know anything". I said fair enough let's process the refund. He said okay and did the refund. They made absolutely no attempt to make things right or find out where the range was. Do a little research there are better places in the Springs or in Denver that will deliver for the same or a better price. Mountain High Appliance will never get my money again. read more

I'm thinking $1500 PER LOAD of laundry is a little steep. Unfortunately, that's pretty much what it will cost if you decide to purchase your appliance here. I went to Mountain High because I thought a local retailer would have better customer service, and was therefore willing to pay a bit more for the appliances, delivery and set up. OK, so delivery was a few weeks late. OK so they didn't bother to check the address and were late in arriving on the day of delivery.Most unfortunately my front loading Samsung malfunctioned on the very first load, and rather than immediately rectifying the situation with a replacement, Mountain High has made an all out effort to avoid responsibility and engage in delaying tactics. Now I enjoy being at home, but I don't enjoy being stuck at home waiting for repairmen who never show up, which they seem to think must be the height of entertainment. I dunno, maybe the frustration isn't intentional, maybe they really are a clueless, disorganized mess. It's hard to be worse than Sears and Best Buy, unless of course, you're Mountain High Appliances. read more

I would have given them a four star rating do to great delivery and hook up service, however, there was a glaring error on presentation of the range that cost us an extra $785.00. Not being privy to the electrical codes that have been changed. Normally, as information on google explained, appliances don't come with their own cords. You have to buy them separately due to the 3 or 4 prong hook up requirement in the home. Our range would not honor the warranty if the 4 prong plug, that came attached to the stove, was switched to a 3 prong. When I called and talked to Joyce, the mgr., she was well aware of what needed to be done to insure this stove would operate properly. (At this point the stove was sitting in my garage.) Therefore, electricians were called, estimates gotten, and after almost a month and almost $1000.00 later I now have my new induction range installed. Make sure you ask the question about this when you go to buy any appliance, Codes were changed in 1990. Sales people should have been more knowledgeable about this situation so they can help their customers avoid this problem and HUGE inconvenience. This problem might exist at all appliance stores so BEWARE! Ask the right questions. read more

We were very disappointed when we shopped here recently. We were one of a few couples in the store and have a difficult time getting service. We asked someone to help us and they said they'd be with us "soon". Well after several minutes we just walked out. Someone could have come over us after ten minutes and just let us know they still knew we were there and would be with us "soon". The place wasn't that busy that we should have been ignored. Maybe because we were the oldest couple in the store they thought we didn't have money? Too bad, we were doing a complete kitchen remodel! We got better customer service at Lowes which is pretty pathetic! read more