Had a tech show up not approved by our property management company after another company had…read morealready come to take a look at our refrigerator and ordered a part that needed replaced. This tech tells us that something else is wrong and the whole fridge needs to be replaced. We told him that it needs to be run through the property management company first before that's approved and the tech said he'd call them. We talked with our property manager later that day and he never received a call. This morning I get a call from Small Town Appliance saying that they need to talk to us about getting a new fridge. I went back and forth with the guy on the phone saying that it's already been taken care of and we've got it figured out but he kept pushing saying that they're the company the property manager always goes with. This company seems shady and pushy and just looking to make a quick buck. If you're gonna go with them it might be best to get a second opinion before they try and sell you a brand new appliance.

I had Patrick come out and work on my oven. He was always extremely punctual and polite. He also…read morewalked me through what was wrong and why fixed were necessary as well as showing me the damaged parts and how it should look. I will be using them again in the future (really hope my stuff doesn't break but it makes me happy to know these folks are around)

Our dishwasher quit working in early July. We contacted SOCO Appliance Repair to come out. They…read morecame out about a week later and told us what the problem was. About 3 weeks later, they scheduled a technician to come out. We took work off and they canceled 2 hours before because they did not have the part. We had to reschedule for an evening appointment. At that appointment, we found out they incorrectly diagnosed the problem and had to reorder the part. It was finally fixed 7 weeks after our initial call. Unfortunately, when fixing the problem, the technician, who I found out is the head of the company, damaged our dishwasher. He told us his company could quote us on how much it is to fix it because "these things sometimes happen." They are expecting us to pay for damage they did. After a week of phone calls and emails, we have not heard from them. Our dishwasher looks like the panel was pried off with a screw driver and the control panel looks melted or torn. We spent $585 to have our dishwasher damaged. Our dishwasher was 18 months old at the time. I would never recommend this company to anyone.

Asked for a quote with great detail of project. All they did was start spamming me with a…read morenewsletter with no quote. Re-submitted request for quote with no response. They do not want my business, so as much ax so want to wish them good luck, these businesses need to learn basic business practices, not wasting any more of my time or effort

The fridge had started running again after we unplugged it then plugged it in again the day before…read morehe got here. He ran diagnostics & checked the mothetboard which had been replaced a yr before. cleaned the grates of dust & said if it started to give us more trouble to call him back. He did a good job of explaining known issues with this brand & model it being only 4 yrs old. Ugj! He was prompt, courteous & very knowledgable. I'd recommend him highly.

Liz was fantastic about getting us scheduled quickly Our compressor died. We contacted another…read morecompany that wanted to charge us nearly $2000 of the repair. Called Ranals and Liz said it should be covered under warranty... She managed the warranty submission with LG and even got extra components to ensure the repair would be successful and last longer. The repair and installation was 1/2 the cost as there was still a lot of labor and welding, etc. but we were thrilled. They were professional, timely and so helpful.

The scheduler or receptionist, Natalie, called and told me the technician will be late when my…read moreappointment window was between 5pm & 7pm. Rightfully so I had follow up questions, instead of just answering them, Natalie raises her voice to me multiple times. Then says "if you don't want to schedule then we can cancel it."

Nick came out to repair our furnace late in the afternoon. Confirmed what I thought was the…read moreproblem. Tested every connection and verified the problem. Gave me a quote for the part and service. Did not have the part rushed to the warehouse before they closed and installed the part. Installed part still not working right had to disassemble parts of the furnace to get to ta hidden sensor, replaced sensor and furnace has worked better than it has for years. I know it took alot longer and more parts to fix than Nick anticipated but there was no change in the price. Nick's the man.

Phone number is fixed, so my review has been updated. I did not get to work with this company due…read moreto the phone issue but the owner reached out and fixed the concern.

Tim was responsive and sensitive to my set of circumstances. I have a coin-op washer in a four-plex…read morethat had been repaired by another company three months earlier, but their repair did not hold, and the other company took 8 days to bring the washer back to functional. I called Tim, he made time for me in his schedule, and repaired the washer within an hour, to include a trip to the parts warehouse. Timeliness was critical as I have 4 families that use the washer and Tim really came through.

This man is a crook! He is dishonest and unscrupulous. He will sell you a machine that claims works…read moreperfectly, but you get it home and there is no consistency from the machine. It works for about 30 seconds, which is the demonstration that you will get in the store, and then will booger the back and skip stitches. I have sewn for 55+ years, have sewn with multiple machines, and can fix the normal issues. All I wanted was a reliable machine. Was told I could bring it back if I have any issues. When I brought the machine back, I was told there were no returns after 30 days. He was arrogant and aggressive towards me and has no concept of customer service. I don't sew every day, but when I sew I want to sew without having to fight with a machine to sew correctly. Word to the wise, avoid this shop.

HORRIBLE service. My mother called ahead regarding our vacuum cleaner not working. She let them…read moreknow she believes the motor is bad and simply wanted to get it tested to confirm that was the issue. She told them the brand and make of the vacuum. Over the phone, the man told her to come in and he would be able to take a look. The vacuum cleaner was already taken apart and ready to be tested when she arrived. As soon as she walked in the door holding this vacuum, from across the store the man immediately raised his voice with her and exclaimed that the vacuum is not worth his time to test it and to take it elsewhere. He was very upset with her for even bringing it in even though he told her over the phone to come in. NO situation would ever require an employee to immediately yell at an older lady who had just walked in the door. I don't know what this guys issue was, but regardless he could have just calmly let her know he was unable to help. When my mother told him she just wanted to utilize his motor tester to see what it says, he let her know that he will charge her a larger amount of money than it's worth and sarcastically urged her to give it to ebay to fix. All she wanted was to see if it was the motor that was the issue so she could buy a new one and repair it. This is incredibly unacceptable. DO NOT come here if you're planning on asking them to do their job which is fixing vacuums.

Its a great feeling having my washer fixed! I was promptly approved and they ordered the part…read more Come to find out, my washer was very contrary! The second part arrived and they fixed it right up! The staff was very polite and professional!

Nothing but total satisfaction. I read another review where the customer had a bad experience. I…read morecan only say mine was perfect. Irina and Vadim were both a joy to work with and very professional. Both dishwashers now work perfect! Brig Gen Spider Richardson USAF Retired

David came out, did the Level 1 assessment, pinpointed the problem In one of our electrical…read morecircuits and got it repaired with no surprises. He walked me through what he was doing as he did it. Lesson learned: It taught me to be more careful and not to cut through the power cord with the power trimmer!! GOODNESS

We had a new fan installed by DR electric. Raymond was great and very professional. He checked the…read moreelectrical wiring and found it was ok and that the old fan was in fact not working anymore. He quickly installed the new fan and answered any questions I had as he was doing the installation. Would definitely use DR Electric for any future electrical work if needed.