We learned one of our beloved cats, Spatz, didn't have much time left - her liver was pretty much…read morecompletely cancer-ridden and she was getting more jaundiced every day. My friend had recently posted on Facebook about the beautiful home send-off of her best feline friend of 20 years, and before that I thought the only way was to make those soul-crushing car rides and have it done in a place that usually scares them. We decided that calling someone in to do it in Spatz's favorite spot by the window where she'd doze off while watching the constant action at the bird feeders would be perfect. Dr. Beth was professional, explaining each part of the process beforehand and during it, asking permission between each step and giving us all the time we needed to process each one. While Spatz was whacked out on the sedative, Dr. Beth made a lovely casting of her paw print as a keepsake and offered to snip a lock of fur, which we declined to do. When she confirmed the deed was done, she expressed her condolences and discreetly slipped away to allow us to grieve privately as a family. Everything she did for us was perfect, and we're so grateful to have been able to give Spatz that one last gift of drifting away painlessly in her sleep with the assistance of a compassionate soul. It's a god-awful thing to have to say goodbye to someone that's a cherished part of your life, but I'm absolutely convinced that doing it at home is the most wonderful way to do it - both for your animal friend and for sparing yourself the agony of seeing how afraid they are at the clinic so soon before they go and being helpless to stop it.

Creature Comfort is our hero. Our sweet Kayla was suddenly in her final hours. She was suffering,…read moreand our vet told us they had no space to help her to the other side, that day. Doctor Beth drove to our house in the middle of her busy work day and comforted all four of us - me, Chuck, little Truman, and Kayla - with her gentle words and her calm efficiency. Kayla died in peace and comfort because of her, and we thank her and Creature Comfort for being there when we most needed help. Like Comment Share

The staff at Lakeside are compassionate and provided exceptional guidance for my pets care…read more Thankful for this team.

Dr.Todd has taken exceptional care for all my critters over many years!! We all thank you!!read more

They are very kind and caring and I now my babies are always in good hands. They were very…read morecompassionate with our family when we had to put our baby down.

Stay away from this place. Poor customer service, no calls and charge for everything. They don't…read morecare about the animal. They only care about the money

Gus (puppy) is usually wary of strangers. He had no hesitation going with the vet for blood work…read morewithout me. Didn't even look back. He knows he is safe and loved there. my other two also have no hesitation going to the vet. it's a wonderful place.

I had been a long time customer. The prices are high and estimates seem more like guesses…read morelow/high, low/low, high/low and high/high for oral care. Most care just higher than other clinics. In the past, I was late canceled and no showed 3 times in a very short time span and I still stayed. Over 10 years there I did have some good Vet care experiences. More recently my young male cat diagnosed with a spindle cell tumor. I was left a Voice Mail over a holiday weekend of this horrible information. When I called the next day it was made clear I would be getting no follow up care until Tuesday as the Vet was out over a holiday weekend. The call was not coordinated with anyone. What happened going forward that next visit was awful. Over next few weeks there was a pain issue and things went from bad to worse...... When I made direct complaints about end of life care to the practice manager, and previously other staff, I was told how wonderful they really are and how other clients gave them flowers after their pets were euthanized. That was it for me. After talking with the practice manager, I notified the clinic that I would just transfer all my pet care, I received a response a week or more later and was told my pets would receive no more care or meds to sustain me until my intake visit at a new clinic. All of the other pets had current wellness exams. Before telling me this via email they already inactivated my pet account so I knew at that time I had to get moving faster and face additional expense with new wellness exams. I saw how the clinic seem to minimize their role on client's complaints on google reviews so I am leaving detail here. These were MY experiences and any response does not change them.

This is by a long shot the best vet I've ever been to all the staff genuinely cared about my pets…read morehealth they where very straight forward what helped a lot in a stressful time where other vets I've been to your waiting long times and not sure whats going on I am very thankful for the staff saving my ferrets life.

I had taken my cat Kali in to be checked out and get a second opinion on her dental as the previous…read morevet made no sense of his charging process and kept changing the number of teeth needing extraction. Not only were they more concise with their pricing but they had it mapped out and provided it to me for how much each thing they will need done, done. Dr. B I believe is what the vet was, was extremely knowledgeable and thorough. He provided me a mountain full of information where the other clinic gave me practically nothing. We were lucky to get our appointment the same day and was able to get into a room right away. The vet tech also provided me with information on financial assistance grants and things if I needed it and they even went above and beyond and clipped her nails and showed me how to properly clean her ears. To say that it was a pleasant experience would be an understatement. I will 100% be going back to this place from now on.

The staff is all so kind and caring. The new facility is…read morestate-of-the art! What I appreciate is how caring everyone on the staff truly is.

We are always greeted with a smile and ready to take care of our needs of our pets. the kindnessread more

My poor pup ended up sick late at night. This vet opened up at 7:30am. That's when I called. I was…read moreable to get a 9am same day appointment. The staff members were friendly. We were in an exam room by 9am. Dr Mark was kind and knowledgeable. He did an exam and did not order any expensive or unnecessary testing. The best part is he did the exam in the room and the dog did not have to be taken away from us in a back room. Both my dog and I dislike that very much. It was a relief to be there for the exam. We got a prescription and we were out of there by 9:30. My baby is already feeling better. I would definitely take him back to this vet clinic. If you're trying to get an emergency appointment, call as soon as they open because spots fill up fast.

Steer clear of this place if you are looking for integrity!…read moreWent in for emergency surgery for the family dog and were told to come back at 6pm to pick her up. Waited outside due to the doors being locked for 4 hours. No one answered the phones, and we could not get any answers. When we brought the dog back for the follow up, we had the sutures removed, had the rabies, Lyme vaccination, and DAPP Booster shots, and were sold the flea and tick medication. When we got home, I was informed that we had already purchased the flea and tick medication a month ago. I called to see about bringing the medication back that was still in the bag, and with the receipt that was about an hour old. I was told that I would be refunded the money to the card. When I arrived the lady, that I won't mention by name, informed me that I could only have a store credit. We live about 25 miles away and would like to go to a closer vet for routine visits. The in- store credit was a retention tool to force us to come back to them only. I decided that I would rather donate the medication to a friend or someone that needs it rather than be lied to and forced to go to a business that won't honor what they said they would do. You can sheer a sheep for life, or you can skin them once. This proverb fits Wolf River Veterinary Clinic perfectly! We spent thousands and were denied a refund on a product that was bought an hour ago. Do your research and have another Vet on standby!.

For some reason, this review is showing as coming from San Francisco - I have no idea why. We are…read morefrom Sturgeon Bay WI. My husband and I just adopted a dog here 3 days ago, and truly believe that, if we hadn't taken him home that day, he would not be alive now. The dog was neutered on Friday, shipped from Kentucky to Wisconsin on Friday or maybe Saturday, and up for adoption on Sunday, when we found him. He wasn't on any pain medication, nor did he have an e-collar to prevent him from licking his incision, which looked like it had been stitched up by someone with absolutely no veterinary training. He was at least 10 pounds underweight, and he desperately needed bathing. By Tuesday the sutures had popped open and he had a nasty infection, requiring a very expensive surgery. Testing before surgery revealed that he had pellets from a BB gun in one leg, had slight pneumonia, and has indicators of Lyme disease. None of this was disclosed when we adopted him. As another reviewer said, the $400 adoption fee (which is considered a "donation" and is non-refundable if you return the pet) would be fine if the pets were properly cared for and if all medical conditions were disclosed. It seems that the shelter owners want to get as many animals in and out as quickly as possible, with minimal investment in their care. In fact, the woman who worked with us said that they do not have a veterinarian on staff. As far as the facility: there was a strong smell of urine when we came into the building, and there were quite a few flies around. We didn't see where the animals are kept, but were told that all the dogs were in one area during the day, with access to go outdoors, and that at night they were in kennels, two or three to a kennel. Outdoor areas had privacy fencing so we couldn't see what they were like.

We adopted our puppy, Jack (formerly known as Duke), from NEW Pawsibilities on July 4, 2020. He was…read moreone of three littermates all from Kentucky. When we got the dogs, they seemed fine and healthy but unfortunately all three were exposed to parvo before making the trip to Wisconsin. When we chose to rescue rather than purchase from a breeder, we knew there were risks involved, especially rescuing a puppy who was too young to have had all of his shots yet. Jim and his crew stood by our puppies 100% and did everything in their power to bring the pups back to health. Two were treated at the rescue free of charge (ours included), and we firmly believe Jim saved their lives. During the process, he updated us twice daily and was available all times of the day and night once we brought Jack back home to answer questions about what was "normal" during parvo recovery. It's clear he is truly in this to help save dogs, and he saved ours. We are so grateful and can't speak highly enough about our experience. So many of the negative reviews feel really unfair. When you rescue, you are bringing home a dog from a high population area who has been exposed to lots of different environmental factors. To expect a blank slate is unrealistic. Saving dogs takes work, and we knew that going in to the experience. To Jim and everyone at NEW Paws, thank you SO MUCH for bringing our amazing dog into our life. He fits into our family so perfectly, and we can't imagine a life without Jack. He's truly one of our pack and has brought so much joy to our home.