I wish I had read all the Google/yelp 1 and2 star reviews posted for BaeMax Dental on Google before going to them. I had gone to BaeMax Dental for a second opinion on a Bridge that I needed. The chain dentistry I had been going to wanted to charge me $1500 more than the contracted prices with my insurance company Aetna. Though BaeMax really wanted to do an implant, we agreed on a fair price and that a bridge would be done.
Two weeks later, on the day of my appointment, I received a call (waking me) from the office manager telling me that I needed to understand that if my Dental insurance (Aetna) did not pay I would be responsible for the 2.5K plus cost. I asked if they had a predetermination from my insurance company and the answer was yes. I said: Then there should be no problem. Again, the manager started telling me that I would have to pay it all if the insurance didn't. I said that was no problem, I would pay if needed and AETNA would hear from my lawyer if they refused to pay a predetermination they had given. We said goodbye but she called back a few minutes later and said the dentist wasn't comfortable with me saying "Lawyer" and was banning me from their services. I was never rude or foul to them but was told I was being abrasive on the callback.
I went to their office and tried to apologize for my being abrasive (after being waken), but it was to no avail. I even offered to pay the entire fee upfront if they would give me the proper paperwork to file for reimbursement from AETNA.
Later, I checked with my insurance company and found that BaeMax had never put in with them for a predetermination of benefits so the manager had lied to me. I would not have had any proof that AETNA had approved of the benefits and yes, I would be on the hook for the full amount.
It was a bad experience and I should have known after the first visit as they kept telling me on check out that the Insurance company may not pay. Apparently that was not enough as they had to call me again on the day of the appointment and tell me numerous times. Most Dentists have a form you sign stating that you will pay if the Insurance company doesn't. BaeMax has a much more personal way of getting that message through to you. Steer clear of them if they do the same to you. read more