I wish I had read all the Google/yelp 1 and2 star reviews posted for BaeMax Dental on Google before…read moregoing to them. I had gone to BaeMax Dental for a second opinion on a Bridge that I needed. The chain dentistry I had been going to wanted to charge me $1500 more than the contracted prices with my insurance company Aetna. Though BaeMax really wanted to do an implant, we agreed on a fair price and that a bridge would be done. Two weeks later, on the day of my appointment, I received a call (waking me) from the office manager telling me that I needed to understand that if my Dental insurance (Aetna) did not pay I would be responsible for the 2.5K plus cost. I asked if they had a predetermination from my insurance company and the answer was yes. I said: Then there should be no problem. Again, the manager started telling me that I would have to pay it all if the insurance didn't. I said that was no problem, I would pay if needed and AETNA would hear from my lawyer if they refused to pay a predetermination they had given. We said goodbye but she called back a few minutes later and said the dentist wasn't comfortable with me saying "Lawyer" and was banning me from their services. I was never rude or foul to them but was told I was being abrasive on the callback. I went to their office and tried to apologize for my being abrasive (after being waken), but it was to no avail. I even offered to pay the entire fee upfront if they would give me the proper paperwork to file for reimbursement from AETNA. Later, I checked with my insurance company and found that BaeMax had never put in with them for a predetermination of benefits so the manager had lied to me. I would not have had any proof that AETNA had approved of the benefits and yes, I would be on the hook for the full amount. It was a bad experience and I should have known after the first visit as they kept telling me on check out that the Insurance company may not pay. Apparently that was not enough as they had to call me again on the day of the appointment and tell me numerous times. Most Dentists have a form you sign stating that you will pay if the Insurance company doesn't. BaeMax has a much more personal way of getting that message through to you. Steer clear of them if they do the same to you.

Please do NOT use this office. They canceled my appointment on the same day it was scheduled. I…read morework in prison and did not get the message until leaving work. I had a medical emergency on the way to my rescheduled appointment and had to go to the ER. I called hours before my appointment, the same as them, and they charged me a $95 cancellation fee! Don't walk but RUN to another dentist!!!

The front desk ladies are very unprofessional Office needs…read morecleaning. This will be the time I come here

This Office staff needs way more training for customer service and appointment setting. Money and…read moregreed are more important to this staff of poorly trained unprofessionals over patients or humans. They waste your time setting appointments for you that they have no intention of maintaining or keeping. This is the worst office experience I've been subjected to and it's apparent that they don't care. I do recommend anyone try these folks. Unless you don't mind being told the appointment you set was not recorded or kept and you get dismissed and put off because they don't know how to conduct a proper business. They don't care either!

I just moved here from Texas to be with my husband who is active duty military. I was scheulded for…read morea new patient appointment by Becky, and seen a week after. Today I went in for my appointment, and Missy cleaned my teeth. I worked as a dental assistant in Texas, and I will say Missy did an amazing job. I have been having some sensitivity with some of my teeth, and she took that into consideration and was very gentle. She was also extremely personable and I enjoyed talking with her! Dr. Came into the room, and went over treatment. He was straight to this point, and very professional. Becky helped me during check out, and I will say she went over my treatment plan straight forward. I was happy that it was clear of what my insurance was going to pay. Thank you so much for such a pleasant visit. I love going to the dentist, and this office certainly is wonderful. The only advise I can give is to look into going digital! Hahaha. :)

My second visit, and I am pleased. Having a crown made, and they made sure I was as comfortable as…read morepossible. For those of you who put off the dentist, (guilty) give this office a try. I'm going to have more work done, the treatment plan was very reasonable. Only wish my insurance was more reasonable :/ 5 stars!

To the incredible team at Aspen Dental Middleburg, I cannot…read morethank you enough for the compassion you showed me. I walked in with so much dental anxiety, but your teamwork and kindness made me feel safe and like part of the family. I am still blown away that you worked overtime to finish my partial overnight just so I could smile confidently on my wedding day! You didn't just fix my teeth; you made a massive difference in my life. Thank you for going above and beyond!

Extremely unsatisfied with Aspen dental. I'm having issues with a refund they wanted to issue me…read moreand now they refuse to deal with the problem accordingly. I explained to multiple representatives that I no longer have access to the HSA card that was used previously and that I'm also no longer employed by the company who I had my HSA account with. They keep repeating that their policies is to refund back to HSA card. Company lacks competency. Will no longer be using this dental office.

Professional and friendly service in a beautiful establishment! Owner operated by the doctors who…read morefacilitate outstanding camaraderie between all office personnel from the reception desk to the doctors! Every person I met was professional, courteous, and welcomed me to my new dentist home! Dr. Elizabeth Klanderman was amazing and not at all surprising as she is a military reservist. Absolutely love professional military personnel! I highly recommend this dentist if you are in the Jacksonville/Middleburg area!

Worst dental experience ever! First time I've ever been to a…read moredentist that does the exam before the cleaning....only to upsale a more expensive cleaning, and deny a basic cleaning. I tried this place out after moving to the area, but will gladly drive a little further and go back to my old dentist. Complete "Greed Machine" !! Visit was over 2- hours with no cleaning, and a lot of wait times in between. "Treatment Plan" is their favrite word. I heard it mentioned several times before I sat in the chair.... BEWARE!

First visit to Black Creek Family Dental was a great experience. From my first contact with staff…read moreover the phone, the staff was very caring and friendly. My waiting room time was minimal, the dental assistant and hygienist were efficient & kind, and the dentist, Dr Grubor, was very professional while remaining conscientious. As someone who hates visiting the dentist, they have changed my mind

This office does not do root canals even though their site shows it and they have no place to write…read morea review....I can see why. The Dentists have no concern for the patient. They pushed me into a Crown knowing I had a partial that probably would not fit it...but I was never told that I might have to get a new partial. After 2 wks I came back in....they proceeded to ignore my PAIN & DECAY coming from under the Crown. They would just sand the crown down hoping it would fit....this was the 2nd crown they made. Their Assistant Tracy hurt my gum as she did the bitewing and never cleaned my mouth it was full of grit, the tooth, or was it medicated before they put the crown on. The Dentist never tried my partial on before cementing the crown. When given antibiotics I asked her to call the Pharmacy to make sure they had the meds and she told me, "that's not my job!" I also asked her to get me the capsules and she ordered the tablets. I waited 3 days to get my antibiotics and for pain they gave me 800mg of Ibuprofen....which didn't take the pain away. I can buy that over the counter doubling up on the strength. They will not give you anything stronger. When I called to try to talk to the Dentist they would just hand me over to the rude Assistant. I have since went to an Endodontist for the Root canal that they recommended. I still have some pain & swelling and no partial to fit. Thanks for nothing Black Creek Dental. The only good thing I can say is Skylar the receptionist was very sweet!

At first, I wasn't sure I have selected the right dental for my broken tooth. I am so glad they…read moreable to get me in such a short time. When I got there, I am impress with the staff and Dr. Huaman. They all very professionalism and friendliness. The equipment and office very clean, I was surprise. They will be my dentist for along time.

I have been coming here for years now. Even after I moved I still drive there for any work. If you…read moreare remotely unhappy with your dentist for any reason you need to check them out. Great and friendly staff and a well run office.