Had a great experience working with Omar: honest, no pressure, helpful, friendly, and represented…read morethe vehicle perfectly. I financed through my local credit union and Carflex Auto made that simple by providing me what I needed to present to them, and then explained how it worked (the credit union wasn't very helpful but that's a whole other review for them). They also provided a CarFax without having to ask. I've had the vehicle for a few weeks now and it's been great with no issues. I've gone over the whole thing carefully and I'm very happy with my purchase. I would 100% recommend them.

They let me drive off the lot with a car I wasn't fully approved for and then charged me for…read moregetting a refund on my down payment when they couldn't find a deal that would work for me. They treated it like it was punitive or that I was asking for a favor versus us being professionals handling business. I would never drive a car that wasn't a complete purchase, all I needed was an honest "no this won't work out" instead of stealing my money. AND they set me up with insurance for said car, that wasn't in my name yet, and wouldn't even have the decency to send a dealer letter stating when I returned the car so I can get a refund for my policy. They are absolutely unethical unprofessional theives and there are too many options for 'Buy Here Pay Heres' to have unreliable people handling your money. Take your business elsewhere!

I can't thank Ricky and the entire staff enough for their kindness, attention, and the quality of…read moreservice they provided to my car. I've had several good experiences with dealerships and body shops, but Classic Collision was incredible! I will definitely recommend them to all my friends and family. My car looks brand new after an extremely impeccable cosmetic paint job.

I recently took my RAV4 in to have some trim reattached. Drake was able to get me in quickly and…read morefix my problem. Great service!! Could not be happier.

Great car lot they help people that can't afford any of the big dealers it's a buy here pay here…read moreand payments are around 300 to 350 a month with no credit check!

Stay away from this car dealer he sells dangerous cars and knows about it. He's arrogant nasty. he…read moreknows what's wrong with each car but will not disclose it. Stay away guys.

Five stars for Mason and the entire service team at Volkswagen of South Charlotte…read more I was overdue for an oil change and was pleasantly surprised that they were able to fit me in with a same-day appointment. That convenience alone earned major points. From the moment I pulled into the service drive, the experience felt organized and professional. The covered, air-conditioned check-in area is a nice touch, and Mason greeted me almost immediately. He was friendly, courteous, and professional throughout the visit. In addition to my oil change, I asked him to check two concerns: my key fob had somehow allowed the doors to lock with the keys inside the vehicle, and the power driver's seat had started making a loud grinding noise whenever I adjusted it. Mason made sure both issues were inspected. While I waited, I settled into one of the nicest dealership lounges I've visited. There were comfortable chairs and tables with plenty of room to work, complimentary bottled water, and an impressive self-service coffee station with specialty drinks, hot chocolate, and lattes. They also offered snacks including BelVita Cinnamon Brown Sugar breakfast biscuits (my favorite), granola bars, cookies, and mints. It made the wait comfortable, and I was able to get work done. The service took a little over an hour, and Mason kept me updated along the way, which I really appreciated. He also honored an oil change coupon I found. Even better, Volkswagen of South Charlotte accepts coupons from other Volkswagen dealerships, which is a great customer-friendly policy. When the inspection was complete, Mason explained everything clearly. The key fob checked out normally, so there wasn't anything to repair. The grinding noise under my driver's seat turned out to be a failing seat frame assembly. The repair estimate was significant, so I decided to leave it alone for now and simply avoid adjusting the seat unless necessary. I appreciated that there was no pressure to authorize the repair--just honest information so I could make an informed decision. As an added bonus, they washed my Tiguan before returning it, and Mason personally walked me back to my vehicle and thanked me for coming in. I choose to have my maintenance performed at the dealership because I like maintaining a complete service history for resale value. Between the dealership records and my Carfax Car Care maintenance log, I know the vehicle's maintenance history is well documented. Overall, this was an excellent service experience. Professional staff, honest communication, a comfortable waiting area, fair pricing with coupons, and quality customer service from start to finish. Thank you, Mason, for making what could have been an ordinary oil change such a pleasant experience. I'll definitely be back.

My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

I have an older car and Pedro and his team have always taken excellent care of me. His prices are…read morevery reasonable and he does a great work. I highly recommend them!

This is a great family owned dealership with very knowledgeable staff. The vehicles available are…read morealways listed below book value. I will only do business with this dealership. They also have a repair shop with some of the lowest hourly rates in the state. I Highly recommend purchasing a vehicle from here.

DO NOT USE THIS DEALERSHIP - they are frauds! The car was completely misrepresented. They said we…read morecould have a mechanic do an inspection, but it was Saturday afternoon and no one was available. We took the car into our mechanic first thing on Monday and he found a lengthy list of alarming safety concerns (fire hazards) and other issues. None of these things were disclosed to us by the dealership. The company is operating completely unethically and fraudulently. The owner, Roy, says he's been in business for 25 years, but he has ZERO customer service skills - he and his daughter-in-law were utterly rude and hung up the phone on me when I was calmly discussing my concerns about not feeling safe when driving my young daughters in the car. It was a total bait and switch! How can you say you can have a mechanic check it and when he does (and finds multiple issues) then you change your mind??!

Owner and staff have been serving me since 2006 with great sales and a Trusted service Department…read more Tks Mike,Dennis and Susan

The staff was very helpful and informative. At every step of the deal I felt the salesperson was…read morehonest and as transparent as he could be. They gave me a fair offer on my trade-in. It was a pleasure to work with the Iron Horse Motorcycles team.