Customer service is the absolute best. They were not able to repair my glasses, but reached out to…read moreanother vendor for me. And while the glasses were not able to be repaired the service received was appreciated.

Mom had a ring that had been run over by a car in her jewelry box for years. I heard about…read moreJohnson's from a friend who has lived in Cary many years, so decided to take the ring in and see if they could fix it. The lady that helped us when we left the ring made no promises, but said they would try. She was so kind! Today we picked up the ring....and it was even better than new!! Not only did they fix it, they cleaned it up and it was shining like new. She is so pleased and the people there are so helpful. I will come here for any repairs and even a watch battery from now on. A small but wonderful store with wonderful customer service!

We moved into the Triangle area a couple years ago and have had the need of a jewler a couple of…read moretimes. Mark Andrews Jewelers did a great and timely job in repairing a couple of heirloom timepieces I had. Again, just recently I had my wife's engagment ring in for repairs, The ring was fixed and cleaned days ahead of the estimate. It looks brand new and she is wearing it with joy. Thanks for some great work.

Came there to pick up a completed order. But after driving through rush-hour traffic for 20…read moreminutes to get to their store, they closed a minute early. We were there at 4:59 and the door was locked. Said insurance reasons didn't allow them to open the door again, that we should come back the next day at 10 AM.

I FOUND THE ONE!! I spent a year searching jewelry stores up and down the east coast looking for…read moresomething very particular, a 'grandmothers bracket' for my wife to celebrate our 40th anniversary that would have the birthstones for all of our grandchildren. After every store saying, nope, don't got that, I met Christian at JM Edwards. The first real jeweler that took a genuine interest in me. Christian helped me design the perfect bracelet and then custom made it form me, and he did it inside my budget!! ... it came out exquisite. JM Edwards is not a jewelry store where you take a watch to get a battery replaced, it's a jeweler, someone who listens and cares, and delivers exquisite pieces.

High price for changing watch battery and after providing the battery the watch stopped workingread more

Would not recommend them with high carat gold. Wanted to turn my 24k gold into other jewelry and…read morethey did a scratch test to test the gold. They stated it was 22k. As a jeweler, they should know scratch tests are not meant for higher carat gold but a xrf or pmi gun. Took it to a pawn shop for testing and even the jewel recycle and they both confirmed it was 24k. Them being jewelers, they should know this and not try to scam customers. Their work is amazing from what I have seen but I can not trust them. Beware.

When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze…read morebusiness presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.

Bailey's Fine Jewelry was very kind and accommodating with my initial return after my husband…read morepurchased gold and diamond earrings for Christmas. I decided that for the investment, I would prefer an updated wedding band instead and was looking at a two-tone style. The sales process started smoothly, and sizing seemed straightforward at first. However, the communication around ordering and sizing became confusing. I was initially told the ring would take 5-7 days to come in, then 12 weeks, then suddenly it arrived. When the ring came in, it was still too large. After returning to have it adjusted, I was told the wrong size had been ordered (a 5.5 instead of a 5), and that it would need to be reordered again -- potentially another 12 weeks -- with no clear confirmation whether it could even be sized properly once it arrived. Ultimately, I requested a refund, which I did receive, though there was some hesitation due to timing even though the delays were outside of my control. The staff was polite throughout, and I genuinely liked the ring, but the inconsistent communication and sizing issues made the experience more frustrating than it should have been for such an important purchase.

A+ customer service. Went here to get a new battery in my watch and to my surprise there was no…read morecharge. Donations are welcome but not required. Also had my earrings cleaned too. Thank you Emilia for your great service. I will definitely be back.

I loved my wedding ring that I purchased in CA but didn't like the fact that it was set in white…read moregold since I didn't realize there would be ongoing maintenance with it requiring rhodium plating costing me $50-$75 each time. I couldn't justify having the exact same ring re-created in a platinum setting. Then a few months ago my ring got so thinned that it broke through. Ugh! Now I was in a position where I needed to make a decision. I went onto a local Facebook Mothers forum to ask for advice for a recommendation for a reliable, trustworthy, reasonably priced, does good work jeweler as we were fairly new to the area. After doing my research and reading the reviews, looking online at examples of the work of different jewelers, I decided to contact Stonehaven in Cary and made an appointment to meet with Ron. Our first conversation was comfortable as I explained what I was looking for and he started to sketch some ideas. I could tell immediately he knew what he was doing and he verified that by letting me know he'd been doing this over 20+ years. I had my two young children with me and Ron was so kind and patient with them during our visit which just made the experience even better. I came back to Cary a few weeks later for a follow up appointment to request some adjustments/changes and two weeks later when I received my final ring I fell in love all over again. Ron did an amazing job and was able to put my vision to reality. Thank you Ron for making my 10 year wedding anniversary and Mother's Day gift (wrapped in one) wedding band reworked, something I'll cherish and enjoy for years to come. You did a fantastic and high quality job. Highly satisfied customer. Rebecca P.

We recently hired Stonehaven to make some custom rings that we had loosely designed ourselves. The…read moreowners met with us and helped us refine the design, eventually making a computer mock-up of what the rings would look like. When we approved that, they crafted the rings, and when we picked them up we were stunned with the quality! The rings are gorgeous, and the people here were super friendly. We will definitely go back if we have similar needs in the future. Thank you for a job well done!

We had a great time looking at engagement rings at Jared in Cary. Natalie the general manager was…read moreso knowledgeable and helpful. They had a lot of options and friendly staff. Would recommend!

Great professionalism. 5 stars. They helped me out with sizing my watch as well as some repairs…read morethat I need on other watches that are more vintage. They helped me out with no hesitation. Very warm hearted and helpful people.

Amazing customer service! My chain and pendant was shipped fast! No comparison to big box jewelry…read morestores. Highly recommend!

i'm so happy that I chose this business to resize my ring. It was a complicated job and she took…read moreextra special care of my precious ring. Plus, it's a small business and it's great to support a small business

Found a HandPicked here! Woohoo! For a tomboy, I love this girly store -- very cute pieces of…read morejewelry at excellent prices. There's lots of silver, which makes this allergic-to-gold chick quite happy. Most of the pieces, though, are colorful in all sorts of stones, textures and designs, and many have matching earrings. Some pieces are small and elegant while others can be on the big and bold side. I'm okay with moderately-chunky, but brash and over-the-top-chunky is not my style. HandPicked does gift certificates -- great idea if you need a gift for a girlfriend but aren't sure which piece to choose (if you are a guy, that piece of advice is NOT for you! Buy something you think she'll like, but hang onto the receipt just in case). They also do monogramming. I wish this location was bigger and had more inventory.

Really LOVED this store. Not sure why I just found out about it!…read more They have cute stuff for you, friends, and moms! And I loved their service and felt very comfortable...I am not a fan of Charlotte's because I feel like they judge me when I walk in. Jewelry, bags, and fun home decor.

Great customer service and knowledgeable sales staff. My sales lady was Diane. I recommend her!…read moreGreat gemologist on staff there too! He's personable and smart. I was very impressed with everyone there!

Positive reviews are likely fake. Explore their responses to negative reviews to see what kind of…read morepeople they are. Then do yourself a favor and find a kinder jeweler.