A darling operation. Experts for sure. A blend of intent listening, salesmanship, and detail oriented service. Smoothest business around. read more

We have been using Donna and Lee for years and have recommended them whenever possible. Donna has worked to make me happier with my wedding ring. Lee has helped me patiently go through some of my jewelry to sell. Both have been helpful in picking out new to me, previously loved pieces, for me to take home. Our grown children have also used them to update their jewelry. Repairs and sizing issues are taken care of in a professional and timely manner. We like have them as our jewelers. read more

Donna and team are great people that provide 5 star service. My daughter recommended Joint Venture as her and her boyfriend had been there about a month earlier to pick out a beautiful engagement ring. So, my husband and I went to Joint Venture to look for a pair of vintage earrings for my 60th birthday. Donna was so willing to show me different pairs without any pressure to purchase. Donna is by far one of the kindness people that you can meet. She remembers her customers and her love for her business really shows. I would highly recommend Joint Venture! read more

My daughter bought me a beautiful, unique cut aquamarine for Christmas. We visited the store and they were so helpful picking out the perfect band and walked us through all the design steps. The ring is perfect! It was delivered on time and exactly as designed. I will be going back soon to have some jewelry appraised and to design another ring. Love the personality of this store. read more

I love Lee and Donna at Joint Venture! My boyfriend and I went in to pick out an engagement ring after two failed attempt at Jared's (where they forgot who we were and felt pressured to buy something each time). My experience with Joint Venture was the exact opposite! Lee remembered me from our conversation on the phone a few days prior, and I felt like they were friends going ring shopping with me. I told Lee and Donna that honestly, I wasn't sure what exactly I wanted, but I had a vague sense. They both listed very carefully to what I wanted, and had me try on different rings to help me figure out my style. Early on, my boyfriend saw something he liked in another case, and I tried that on. After trying on another dozen rings for about 30 minutes past their closing time, I realized I loved the one my boyfriend had picked out at the start. Lee and Donna weren't remotely upset that we were still there past close. They were both genuinely excited for us, asked us how we met, etc. Lee and Donna clearly love what they do and genuinely want to help you find the perfect ring. I did not once feel pressure to like something I didn't, or to buy anything, or to come back another day because they were closing. I love this store and couldn't recommend them enough! P.S. For those on a budget, they have a great selection of estate rings, so you can find something beautiful for half the retail price. Update: I wanted to update my post and give it an extra star, but I cant because there is no 6th star. Little did I know that Lee and Donna helped my fiancé plan the perfect proposal and provided him with a little gift bag to help us with wedding planning. These guys really go the extra mile! read more

Joint Venture Jewelry - I said yes! - Jewelry Near Me - Cary, North Carolina

I recently went to joint venture to s.ee if they could consign some estate jewelry I found the appraiser to be rude and very superior acting. I was told none of my jewelry was saleable and that my appraisals were a "disservice" to me. I will certainly not return and FYI I sold some of the unsolvable jewelry for more than $1000 later in the day read more

I had a family ring appraised here, wanting to know about its age and possible provenance. When I walked in, Jen greeted me and instantly made me feel welcome and comfortable. She talked with me about the appraisal process, welcoming and answering my questions. I felt completely comfortable leaving the ring with them for a couple of days. The price was $75; they offered me the choice of paying then or paying when I picked up the appraisal and ring. (They do offer appraisals while you wait for a slightly higher cost -- $100 -- but as I said, I felt comfortable leaving the jewelry.) Lee performed the appraisal and provided detailed written documentation about his findings. He didn't write up information about the age of the ring (it not being part of the standard appraisal), but I asked about it when I picked up the ring and appraisal, and he was happy to talk to me about it right then and there. He explained how the cut of the diamond tells what decade it came from, and that the diamond in my ring was from the 1960s. It was a really friendly and satisfying process. Both times I went into the store, one of their other staff members was helping other customers look at the estate and vintage pieces they have for sale. I was really impressed with the level of service I overheard -- they're both highly knowledgeable and really chill and friendly. I'm always kind of nervous about getting high-pressure sales tactics in a jewelry store, but there was absolutely none of that at Joint Venture Jewelry that I could see. They're happy to just chat about the pieces and what the customer likes. As another reviewer mentioned, their website is great. Along with photos of the pieces they have for sale (which I love to browse and daydream), the website provides details about their appraisal services, including price -- and an introduction to the people who own and work at the store, which reflects the super-friendly feel of this place. The next time I need an appraisal, or want to buy a piece of jewelry, I'm definitely coming here first. read more

I'm very fortunate to have found this jeweler. This is a family owned and operated establishment that makes you feel like one of the family when you walk in. I found Joint Venture while searching for jewelers in Cary for a custom ring job. After visiting other jewelers in the area I found Joint Venture to be the best, non-pretentious, non-pushy, and most down-to-earth jewelers around. After talking with Donna and Carley for just a little while I felt as though I'd known them for a long time, and was thankful that they understood and appreciated my ideas for the custom ring. Their input was excellent and together we came up with great ideas. I found their prices more than reasonable considering other quotes I had gotten in the area (for design ideas that weren't as nice). For the first time in a jewelry store I felt like I belonged and my ideas were valued instead of feeling beneath or "lower than" the jeweler. I returned today to have a ring sized, and with my second visit I felt even more like family. I met everyone in the shop and made friends with one of the little doggie's in the store (she even walked on her hind legs! OMGSOCUTE). I think it goes without saying that I look forward to another excuse to come here! ;) read more

Great consignment jewelery store with excellent customer service. They have tons of unique and vintage items; definitely a better variety than jewelery chain stores. Check them out! read more

We have been customers of Joint Venture for close to 13 years and have purchased several pieces of unique and beautiful jewelry from them. Over the years, my husband or the both of us of been in to select a piece of jewelry to commemorate anniversaries, birthdays and other special occasions. Donna always helps us pick something uniquely suited for me. I love vintage and I love contemporary so I appreciate the variety in their selection and have enjoyed the pieces we've purchased from them. After so many years, Donna has learned my taste and style. So naturally, when we decided to have the diamond from my engagement ring re-set there was only one choice - Joint Venture Jewelry. We are pretty sentimental people so wanted to keep the original diamond my husband bought me 30 years ago instead of upgrading. Still, we wanted the diamond to be presented, if you will, in it's best light. It is a beautiful diamond but not a very large stone and was reset by another jeweler about 15 years ago. That setting did not do the stone justice at all. I didn't want to make the same mistake twice. As soon as she saw my diamond, Donna knew the perfect mount for it. She pulled out a vintage inspired Tacori set that suited my taste and the diamond perfectly but she patiently let me see try countless mounts to make sure it was the one for me. She understood my concerns and what we wanted to accomplish. I admit I was a little skittish based on my prior experience with resetting the stone with another jeweler, but, boy, did she get it right. She really wanted me to be thrilled with the result. We recently picked up the ring and matching band and I literally jumped for joy when I saw the result! I was indeed thrilled! I am so happy with the choice and I cannot imagine anyone other than Donna and Lee as our personal jewelers. They get to know their customers and really want you to be happy. They have a variety of styles and special treasures to meet a wide range of budgets and will help you find what is best for you. I would, and do, trust them with any jewelry purchase and decision. read more

My fiancée found the most incredible, unique, perfect engagement ring at Joint Venture. It's an estate piece, which is something we love about this store. They find gorgeous, high-quality estate pieces that you won't see on every other bride's hand. This is a family-run business and they are warm, welcoming and incredibly knowledgable. If you a novice to ring shopping, as I was, they are wonderful about walking you through options and explaining terminology. Donna got out 5 or 6 different diamonds to show us what carat, cut and clarity look like under magnification. It was fascinating! The experience at Joint Venture was a welcome change from all of the other 'big box' jewelry stores around the triangle area. In fact, we're such fans that we're in the car now going back there to have them make our custom wedding bands! Thanks, Joint Venture! read more

Joint Venture Jewelry - Jewelry Near Me - Cary, North Carolina

Admittedly, I was a little apprehensive when I was first told to look here because it was not a store I was familiar with. However, after looking at the selection and pricing I was hooked. This store has a very diverse selection of rings that you would not find in a regular jewelry store. No offense to people who like the trendy rings but we were looking for something a little more unique. Before going here, I was entertaining the idea of designing our own ring and after sitting through 2 hours with that jeweler I was exhausted. This was not a process I was looking forward to and thankfully Joint Venture helped me avoid this pain. We found this really great vintage art deco-style ring that my fiance fell in love with. The staff and owners at Joint Venture Jewelry were incredibly helpful and knowledgeable about the history and origin of the ring which made it even more special. When it came time to pick up the ring, not only did they have it in a great box, they also had a really nice gift bag with things for both my fiance and me. Overall, the personal service and advice I got from this store made the experience much less stressful. Furthermore, I really appreciated the time that they took to work with us and explain the different rings. Thank you for making this a memorable experience and helping us find the perfect ring. We have and will continue to recommend your store to friends and family. read more

Joint Venture Jewelry - Jewelry Near Me - Cary, North Carolina

Getting a piece of jewelry repaired or reconfigured? Consider employing the services of an onsite trained jeweler expert. You'll be wise to have your property insured BEFORE leaving it on the premises as well. They do not cover losses or damage and all repairs are shipped offsite to an area expert with whom you will have no opportunity to confirm the desired repair. Had a recent reconfiguration and the result was minimally like what I agreed to purchase. Even more, I was charged hundreds above what I was quoted. I communicated my utter dissatisfaction with the work to the partners, paid the inflated price in full, and left determined put the RTP community on notice. There are too many reputable and skilled jewelers in the area to opt for these used bauble peddlers. read more

Joint Venture Jewelry is wonderful! Family owned and the people are so knowledgeable and friendly! I highly recommend you check this out especially if you have nice quality jewelry you would like to sell - they will take excellent care of you - Thanks so much to your wonderful staff!! Cynthia B. read more

I can't say enough about how great our experience has been with Joint Venture (but here I'll go anyway, with a long review)! This summer I decided it was finally time to repair a sentimental sterling silver ring with a bent band. I figured it was a good excuse to check out Joint Venture too, since a friend recommended it for vintage rings! While dropping off my sterling ring, I told Donna that I wanted to glance at vintage engagement rings; I mentioned that we were definitely approaching but weren't quite ready for engagement yet. I was honestly shocked to find about 5 rings that I really liked, since I had looked at their website multiple times before coming to the store and nothing stood out at all. Donna quickly identified my preferences and pulled out a nice selection of Art Deco rings that were right up my alley. She suggested that I bring my boyfriend along when I came to pick up my repaired ring, so he could at least see what I liked. She was very helpful, without being pushy at all. I did bring my boyfriend back with me, and Donna was happy to take time to pull out the rings again and she wrote down my favorite one for my BF. I also picked up my repaired sterling ring; the band was perfectly round again and it was more sparkly clean than it had ever been! Lee did a great job on the repair, and I'll definitely go back for any future repair needs. Over the next couple months I looked at my favorite Joint Venture ring a lot on their website, especially while doing a TON of internet scouring to find backup options in case someone else snagged my favorite before my BF did. I only found one ring online that I liked as much as the one from Joint Venture, and I actually decided at one point that I liked it better while comparing it to the low quality photo on the Joint Venture website. During all my online searching, my boyfriend decided to buy the ring I loved at Joint Venture, and Donna even helped him try to hide it from me by agreeing to leave my ring listed on their website so I wouldn't know it was purchased! That is seriously going the extra mile! My BF proposed last week and all I can say is WOW... the ring is SO much more beautiful than I remembered and it couldn't be any more perfect for me. I didn't want a huge rock or something that cost a month's paycheck; I wanted interesting, detailed and unique, and Joint Venture delivered! Truly, the ONLY thing I think Joint Venture really needs to improve is their photos of jewelry on their website. Having only a single picture of a piece, often without great focus or lighting, really plays down the great pieces they have to offer. If I lived further away, it's possible I would have never bothered to walk into their store based on what I saw on the website. The one benefit was that my ring was such a surprise when I finally got to slip it on my finger 4 months after last seeing it in person! If you're looking online and not sure Joint Venture has something for you, I highly recommend that you go see the selection in person. Bottom line, this store, the selection and the staff is fantastic. I look forward to taking my engagement ring back for continual care, and I'm sure we'll involve them in our wedding band search over the next year. I'm thrilled that we were able to find an amazing vintage ring at a local business. Thank you SO much, Joint Venture! read more

Joint Venture Jewelry - My perfect Art Deco engagement ring from Joint Venture! - Jewelry Near Me - Cary, North Carolina

I had a really refreshing and wonderful experience at Joint Venture just yesterday! I walked in and felt immediately comfortable and welcome in the atmosphere. Jen greeted me, and I told her my story, that I had my grandmother's engagement ring but she had lost the stone a long time ago, and wasn't in the greatest condition, but that I wanted to try to restore the ring so that it could still be utilized for an engagement ring. It is the ring that my grandfather proposed with, and they were happily married for more than 60 years, so the ring has a strong sentimental value to me. I had previously heard other suggestions to completely redesign the ring rather than restore it, which while I'm sure would be beautiful, it wasn't what I wanted. I was relieved when Jen immediately started to brainstorm options to retain the integrity of my grandmother's ring, and even got out some loose diamonds to give me a general idea of what the ring could look like with a stone replaced inside the setting. Jen and Donna helped to completely restore my confidence that the ring could be reconditioned. I felt very reassured, and most importantly to me, I felt understood. I really felt like Jen and Donna really wanted to help me achieve my goal, which was to one day wear my grandmother's ring while making sure it still looks like my grandmother's ring. Donna said to me, "every time you look down at that ring, you'll think of your grandmother." That was EXACTLY what I am looking for. I am so pleased with my experience, and can't wait for my boyfriend to meet Jen and Donna, as I am sure that they will make him feel just as comfortable as I did. What a refreshing experience! read more

Very poor experience. My wife's engagement ring was damaged while resizing. Store refused to repair. Insisted we pay $500.

Until a 1.5 years ago, I thought this was a great jeweler. That said, they defrauded my husband by selling him a diamond and emerald ring, which I found out a year later contained green stones. I use the word defrauded because even I was able to identify it as glass at a reputable jeweler due to the air bubbles in the glass and the ring had been marked as having emeralds and my husband was told that it contained genuine emeralds. When I called to nicely clear up the issue, I was accused of trying to defraud them by replacing the supposedly-real emeralds with glass myself and the owner then proceeded to scream and yell at me until I was in tears. read more

I was in the adjoining store, Peachy Keen, before checking out their jewelry. I never made it to the other side of the store because 3 of the employees were yelling and cursing at each other loudly and I was scared to venture over. How embarrassing. Although the staff might be family, that is no excuse to act unprofessional. I feel bad for the boutique that shares a space with them. I won't be back. read more

Beware!!!! They said they would consign my ring for 50%, and we agreed upon selling the ring for 2K and I would receive 1K. Instead they listed the ring for 3K, the ring of course never sold and they failed to meet their obligation to lower their asking price even upon reminding them of our contract. Now I have my ring back and it looks like they have replaced the main diamond with a smaller flawed diamond. I am in the process of taking the prior appraisal containing details and photos to a reputable jeweler to confirm before I take this to the next level. read more

My wife and I have had very pleasant experiences in buying several pieces here over the lat 3+ years. The owners have been good to work with and have remembered my wife's preferences. read more

Do not go to this Jeweler! My husband and I had the worst experience. They not only lied about what they could do for us, but then ruined what we ordered twice. They then lied again about fixing it and we ended up paying almost twice as much as they said it would be. And we never even got the ring we asked for to begin with! These people lie and cheat. They will say anything so you have to pay in the end. read more

Excellent, personalized customer service. These folks make you feel like family when you walk in the door. They have a constantly changing selection of contemporary and vintage jewelry. Many unique pieces. You will definitely find a few jaw-dropping deals. Finally, they have a great website that includes pics of most (or maybe all?) of their current stock. It's very well organized so you can view the category and price point you're interested in. read more

Where do I begin? These people are a bunch a crooks. They gave my sister a gift card to use in there store for $100. She went in to use her $100 gift card and was told by one of the owners and that she wasn't allowed to use her gift card because it was "written" wrong. She got it at a charity silent auction so she was excited to get use it finally. They refused to give her credit for the discount and she ended up spending $40 on a dress that she should've gotten for free. Also, on the occasions I've popped into the store (waiting for my food next door) the family is in the back yelling at each other which makes me as a customer uncomfortable and not willing to look around. And at one point I'm pretty sure I heard them whispering about a previous customer and it wasn't nice things, so beware. read more

I made an appointment for a Saturday afternoon, showed up with a fistful of rings inherited from my mother, and proceeded to be blown away by the friendly, cheerful, informative customer service from all staff, including the owners. They took plenty of time to explain the terminology necessary to describe the quality and value of all of my mother's pieces, and were very patient with my utter lack of jewelry knowledge. When I switched direction and started shopping for rings, they were equally helpful and took plenty of time to ask about my preferences, my style, and my price range. I never felt pressured or like I was getting a sales pitch. Great experience and highly recommended! read more

Very helpful in finding exactly what you want. I bought a replacement wedding ring. (I lost my 1st one) Then years later went back and found a wedding band to match. They changed a white gold diamond band to a yellow gold to match my ring. I couldn't ask for better service. They are the best! Keep looking if you don't find "the one." They always have something new each time I visit, to get my rings cleaned! read more

I have shopped at Joint Venture three times in the past few years and have always been thrilled. I am not a fan of jewelry stores. There are too many items and they all look pretty much the same. In addition, I have always felt like there is a ton of pressure to buy quickly. Joint Venture has plenty of selection without being overwhelming. They have interesting pieces that always catch my attention. The service has been excellent and very friendly. I do not consider myself a knowledgeable jewelry person, so I can't compare from a quality standpoint, but their website is up-to-date and my wife seems happy with the ring, necklace, earrings and bracelet that I have purchased for her. I am very happy to recommend this place to others! read more

After doing some cursory on-line reference, I selected Joint Venture Jewelry to remake my mother's wedding and engagement ring set from a picture! My 89 year old mother who is in a nursing home, had her rings stolen off her finger! She and my father were married for 55 years. You can image her and the whole family's despair when they could not be located. Lessons learned for us - make sure you have good pictures of loved ones jewelry and have insurance on them. Well, we did not have either, so I found as many pictures as possible and met with Donna. After three CAD drawings and trying to determine the age, etc., the final result was beautiful and very close to what we all remember her rings looking like!! Donna and Lee were wonderful to work with - efficient, friendly and very knowledgeable about the design process. Donna worked with me and the nursing home for replacement costs and we are very grateful. This set was a full custom set and I will continue to do business with JVJ for all of my future needs. A big "thank you" to Donna and her staff! read more

Thanks so much for helping me update my ring! The engraving is perfect, and Joint Venture really exceeded my expectations--less than 48 hours turnaround time. read more

Joint Venture Jewelry - Hand engraved at Joint Venture! - Jewelry Near Me - Cary, North Carolina

SELLERS BEWARE!!! I was with my mother 2 years ago (Aug 2014) when she brought in both her wedding ring and the wrap/guard. She signed a contract at this time for her pieces to remain on consignment for 2 years. This past May, she decided that these were pieces that she really didn't want to lose. She called Joint Ventures and asked that the pieces be pulled from consignment and not sold. The employee she spoke with on the phone told her that would be fine. She could pick them up and pay the fees for doing so. She also told her that there was no rush and the pieces could still be picked up by August. My mother thought she'd be able to pick them up sooner but once July rolled around she thought she should call just to make sure everything was ok and her jewelry was still in place. She called on 7/9/2016 and spoke to someone (Liz) who again confirmed that her jewelry had not been sold and was available for her to pick up. She then received an email on 7/11/2016 from one of the owners stating that only the wedding ring was available for pickup but the wrap/guard was on layaway for a customer to be picked up in the fall. My mother sent several unanswered emails to the owner reminding her that she'd requested the pieces be pulled and the layaway transaction should not be completed. When my mom and I arrived at the store to pick up her pieces in August, of course we were told that the wrap/guard was not available to return because it was on layaway for a customer. We were furious and immediately called the police. Once the police arrived, their story changed and the owners produced some type of paperwork that stated the customer closed the layaway by picking up the piece and made final payment on 7/29/2016. They also told the police that this layaway was opened in May2016, the exact same month that my mother asked the store to pull the items from consignment.They offered my mother $150 for the piece and no explanation for why they did not honor her request for the items to be removed from consignment. I have an explanation, they are crooks and decided they would like to keep the piece and maybe $150 would be enough to make my mother go away. read more

Long review but a good read!: On December 18, 2016 my boyfriend of 6 years asked me to marry him! It was the most exciting moment in my life thus far!! I put my ring on it was so perfect I couldn't even breathe. The ring felt a little snug but not too tight. We celebrated that night and went out to dinner and as the night went on, the ring got tighter and tighter on my finger. By the end of the night I had to run my hands under water and use soap to get the ring off. It was so stuck it bruised my knuckle! I was devastated! I've waited 6 years for this moment and I can't even wear my new gorgeous ring. The next day we decided to call a few places to see if they could do same day sizing so I could have the ring to announce to our families on Christmas eve. No one could do it :(. My fiancé said to me let's go to Joint Venture, my family has taken a lot of stuff to them and they never disappoint! When we arrived I was very sceptical that they'd be able to size my ring for me before Christmas, only because it's the holidays and who isn't busy around the holidays? We talked to Lee and Donna (the owners) and my fiancé told them "she's been waiting 6 years for this" and they said they'd do everything in their power to have it back to us by Christmas eve. Boy did they do an amazing job! They under promised and over achieved! I had my ring back on Friday before Christmas! It was the perfect size and sparkling more than I remembered. On Christmas eve we were able to tell both our families and it was so exciting. Thank you, thank you, thank you Joint Venture!!! I highly recommend Joint Venture!! Don't miss out on this amazing customer service! read more

My girlfriend and I love all things vintage, especially jewelry. First of all they are way overpriced for the type of vintage jewelry they offer and secondly the owners have this snotty better than you attitude. One minute you will be talking to the wife and the next she will see someone with a bigger wallet and leave you in the dust. I also took a bracelet to be fixed and she told me it wasn't worth fixing because obviously it was a fake. My girlfriend and I have not been back since and this happened 6 years ago. I have noticed they left the prestigious Arboretum and went down the street next to Staples. Gee I wonder why?. read more

Not for the jewelry or the clothes but for the customer service! Did not even get a chance to browse the merchandise. I do not Yelp much but this experience made me start yelping again. Anyway, we just moved to the apartment complex close by and decided to grab some pizza for my 3 year old son at a nearby pizza place. On our way back, we passed by the boutique and was intrigued by the estate jewelry display. We went in, talked to a sales associate and was interested in looking for a wedding set for our upcoming 10 year anniversary. We just started looking when my 3 year old ran off to check something out. Typical 3 year old fascinated by everything. A guy came in and met him on his way in. I guess he works there and told us in a stern voice that kids are not allowed to be running around the store! I understand that and I would not allow my son to be unattended. It wasn't like he was pulling things off the shelf or anything. He just literally ran off! If you have kids, I guess don't bring them in here when you shop! I will definitely be taking my business elsewhere! read more

Don't waste your time. On the phone they were nice so I made an appointment, had to wait a few days and when I brought my stuff in the male owner made me feel like I was interrupting him. He was unpleasant when I wanted to check on a better price for the first item he was interested in. I didn't even show him some things because of his attitude. I felt like I was on an episode of Pawn Stars. Not the experience I was expecting from this place. I ended up stopping by Raleigh Gold Jewelry at Brier Creek on my way home without an appointment, was treated with respect and walked out a very happy customer! Something to note: I consigned a few things several years ago at Joint Venture. When the two years was up on one of the items I called to get it back and they realized they sold it but forgot to notify me. I got my check and took them at their word. read more

Donna always takes time with each client - they've helped me tremendously. What I liked best when I consigned was that once they gave me a price that I would receive, that's the price I received. Further, when I consigned, if I felt the price was to low, they were willing to negotiate and if I still decided to hold on to the piece, they were not at all put out. I really like working with Donna - looking forward to visiting again many times. read more

Awful experience with the owners here after trying to get the pieces we bought sized. They do not stand behind their jewelry and tried to con us into spending thousands on "repairs" resulting from their jeweler's poor quality of work. This was after we had purchased over $10k on jewelry here over the past few years. We had to file a complaint with the Better Business Bureau as well. read more

I am writing a review because of the excellent selection and service that I received there. I did not end up making a purchase but felt that the service and choices needed to be applauded. I will be back and send friends that way! read more

I consigned an engagement and wedding ring set in Spring of 2014. I waited and waited and never heard a word about whether it sold or not. I know it can take time so I decided to check the website in Feb2016. My ring was there and said sold. I emailed the store asking why I hadn't heard anything about this. They swore it was not my ring but one that looked exactly like it. I honestly don't believe that but I went along with it. They suggested to sell mine faster that we should lower the price so I did. I checked back again in May and poof, they said my ring had just gone on layaway. I never even knew there was a layaway option. I emailed again to check in in Sep2016. Still on layaway. I emailed today and they say they mailed a check out on 11/18. However, they mailed it to the wrong address. Now they will only cancel the check and write a new one if I pay them $50. I refuse and the owner doesn't care. Apparently, we will be waiting for the check to be returned to them then reissued to me. Let's see if it actually gets returned and they admit it (it probably won't forward to me because I moved over 2 years ago-yes I should've updated the address but couldn't they take the time to notify their consignors that their pieces sold and verify their address before mailing the check?!?). I'm extremely dissatisfied with the way this business treats their consignors. Without us, they wouldn't have a business. I will never consign or shop here again and I wouldn't recommend that anyone else do so. They definitely haven't earned my trust. read more