I'll sum this up by saying we drove 2.5 hours to Victorville Mazda and saved thousands. The guys at Bakersfield Mazda are extremely unprofessional, and unwilling to negotiate. We were ready to make a deal on the spot, but I guess they didn't need the sale, or thought we would play their games. Not. If you want to get ripped off go here and ask for Noe. He will call you "rude" for wanting anything less than MSRP. His manager should be ashamed. If you do in fact want a Mazda call Victorville and ask for Nick. read more

I usually don't waste my time doing reviews, but today after pondering what happen to my grandmother last month, I feel compelled to share the experience. Recently my 64 year old grandmother attempted to buy out her lease at Bakersfield Mazda. The entire process was deceitful and an attempt to swindle an elderly woman. After we entered the showroom area, sales floor manager Eddie S tried to tell my grandmother that she would have to pay for a $3500 reconditioning service and that this was company policy per Mazda. I immediately informed my grandmother that this fee was not included in the original documentation that she signed 3 years ago. The credit profile was then presented to us by the lead sales person Robert. Robert then stated congratulations, you are approved for financing by Mazda Financial. Your interest rate is 7.95% for 60 mos or 8.95% for 72 mos. We immediately pushed back and I told my grandmother that your 744 FICO score warrants a better interest rate than this. In response to our displeasure over their attempt to take advantage of my grandmother, the other sales manager on duty Edger A suggested that my grandmother purchase a new vehicle instead. This suggestion made no sense at all since the current vehicle only had 18,000 miles on it. Even more shocking was the $8,000 mark up over the MSRP on the window sticker. We rejected their offer to purchase a new vehicle and insisted on keeping the current Mazda that was being driven. Both managers attempted to convince us that the $3500 reconditioning fee was part of the lease buy out process, we refused again. I advised my grandmother that this fee was an attempt to defraud her. The management team of Eddie and Edgar once again attempted to convince us that this fee was part of the Mazda dealerships reconditioning program, we declined once again. The sales person Robert came back to the table again after talking with Eddie and Edgar in their seedy office. We were presented with another proposal with the recon fees again at $3000 plus another service add on called Kar Guard. The sales pitch was a blatant smoke and mirrors attempt to trick my grandmother into agreeing to this ridiculous proposal. I consulted with my grandmother and told her not to take either of these quotes to heart. The sales manager Eddie then told my grandmother if she didn't purchase the recon fees and Kar Guard then she would have to go to Chase Bank and buy out her lease their instead, which she did. The loan officer at Chase Bank said that she never heard of such fees being added to a lease buy out before. The terms of the lease buy out at Chase were 48 mos at 4.98%. I would strongly recommend that if you are considering buying or leasing a new Mazda vehicle to purchase elsewhere. Bakersfield Mazda did not have my families best interest at heart. Shame on you... read more

I went into Bakersfield Mazda because my Mercury Mountaineer was falling apart, and rely on it for all the driving I do for my job. The team at Bakersfield Mazda reached out to me because I filled out an application online. I figured I'd return the call because at this point I could use all the help I could get. I spoke with Adam and he gathered some info on the type of vehicle I wanted so he could search their expansive inventory and get back to me. About an hour later Adam calls me and tells me he found the truck I was looking for and it was in my price range. I was really nervous about going in because not only did I really need a car for my job, but my credit is poor and it's something I'm still working on improving, so bad time to have to finance a vehicle. I go in and the truck he found me checked all the boxes, was fun to drive, I really thought he found me exactly what I needed. So the nerve-racking part the financing. Adam assured me the whole way through that everything would be ok and that he would he would make sure something worked out for me. I felt like Adam really empathized with my situation and worked non stop to find a good match with my lending needs and finding a deal that worked. The entire team at Bakersfield Mazda from Adam, to his sales manager Mario, to the financing guy Tim everyone pulled out all the stops to make sure they got me the right deal that fit my budget, my credit circumstances, and assured me it would all work out. Everything came together great and I did walk out of there with the truck I needed and the deal I needed. I can't believe how hard everyone worked for me. I really felt like the only customer there. I can't say enough how thankful I am for Adam, Mario, and Tim for going to bat for me when I really desperately needed help replacing my old vehicle. I highly recommend this team to anyone that is thinking of buying new or used. If there is a way the team at Bakersfield Mazda will find it, and be there for you to guide you through all the steps. Thank you so much guys. I love my new truck, I totally didn't think it was possible to get such a good deal in my situation, and I'll definitely be back on the next one. read more

Bakersfield Mazda - After all the paperwork was signed and everything was gone over we had time to take a picture with my new truck. - Auto Repair Near Me - Bakersfield, California

See all

This was the worst service I have ever received for a car dealership. Called to test drive a car I was very interested in and they said that it wouldn't be ready till Monday but yet the sold it the day after I had called. Don't waste people's time and get there hopes up. Horrible horrible service!!!!!!!!!!!!! read more

By far the worst service department ever! Cory Felix is rude, unprofessional and no help at all. (and he's calls himself the ASST. MGR) Being a Service Advisor myself in the past, I can't believe how they handle their customers issues. How do you check a brake issue without test driving it?? Especially when the customer describes the issue. I regret getting a car from this location, been hell since day ONE! LET THE COUNT DOWN BEGIN TO END THIS LEASE!! read more

The 1st word that comes to mind is CRIMINALS!!!! I took my car in for a simple oil change and they stated i had a couple of issues. First there was a nail in my tire (which the repair price was ridiculous) and next they said i had a leak from a part that doesn't even exist on my particular car. The total was going to close to 400.00. When i asked to see the nail they said they couldn't show me where they said they moved the car and must be at the bottom of the tire. : So i said i had to wait and first took my car to the tire shop where i purchased them. They rotated the tire and found a piece of glass wedged in the tread and just popped it out. Next i went to reputable mechanic who did confirmed that there was not a leak and the part of which they spoke of truly did not exist on my particular vehicle. Unless you have money to burn on nothing i would strongly suggest avoiding this Service department at all cost. If allowed i would of given negative stars. read more

Do yourself a favor and head to another dealership in Santa Clarita or LA if you want a Mazda. Love my Mazda but would not go through the pain of dealing with the sales people and manager here. Very unprofessional and rude. read more

I didn't like this place one bit. I had an appointment to view a specific CX-5, which I booked online. When I got there, it was being detailed in the back, so I had to test drive another vehicle. Unfortunately, I got stuck with Mario, who is sexist. I was the one buying the car, using my own money from my job; however, Mario kept asking about my husband - where does he work, how much money he made, etc. I had to tell him that it was my money, my job, my car! I then gave them the key to my car so that they could evaluate it as a trade-in. That's when they started with the hard sell. They brought in the manager and, when I told him that I was looking for something with more power - a V-6 - he actually told me that there was no difference between a 4 cylinder and a 6 cylinder engine! We all know that's a lie. I immediately wanted to leave and asked for my key back. it seemed like they were holding it hostage because they just kept up trying to sell the car. I had to ask for my key several times before it was given back to me. To make matters worse, when they were examining my car for trade-in purposes, they went rifling through my glove box and took my registration! They called me at the end of the day to say that they had "accidentally" taken it and expected me to go back and get it. (was this a tactic to get me back there?) Mario finally agreed to bring it to my work the next day (as I drove to work the next morning, was paranoid about being pulled over by the cops and not having my car registration). I told Mario to never contact me again. read more

B.E.W.A.R.E. After seeing a car online I was interested in, I called the dealership, ended up with a very fair offer, and gave them my information for the credit report. When the salesman called the next day, he said my credit score was lower than I had said, and that the monthly payments had gone up dramatically. I asked what my score was (it was high 700's 4 months prior) and the salesman said he didn't have my papers with him and he didn't know what it was. Interestingly, the next day at a different dealership, my credit score was indeed high 700's. Needless to say, I did not purchase the car at Bakersfield Mazda. I could say more about my overall experience with them, but THIS LIE is most important for people to know. read more

If I could rate them no stars I totally would! I went to Mazda to lease my first car! They gave me a deal with a discount on car without knowing if I'd be approved or not. A week later they told me to come back to re evaluate my deal. I was waiting at the dealer to re-evaluate my deal for 4 hours of constant back & forth. They told me that they would call me to come back again, they NEVER called me back & they never even gave me my contract when I leased the car to begin with! Finally I went back & I confronted them about the car. They were rude to me the entire time! If you want a Mazda I wouldn't even spend my time here, you're better off going to Valencia. read more

I bought my last Mazda there a few years ago and was treated good. My husband and I went last Sunday to show my husband the CX-5. A salesman comes out and asks us if we'd like to take it for a drive. So we did, my husband drove, while I asked the salesman questions about the vehicle and the difference between the sport, touring and grand touring. He didn't have a clue. All he could tell me was to read the sticker on the window. Are you serious? A salesman that knows nothing about what he's selling. Is soon as we got back to the dealership, he immediately tries to get us inside to buy it. I am so disappointed in this dealership. read more

I had a surprisingly great experience purchasing my car this week. Mario assisted me and ordered my car for the next day delivery. He was very nice, professional, and quick to answer any of my questions. He also set my phone up for blue tooth for me and went through every detail of the vehicle accessories. He made the experience great where as I had a horrible experience here a few years ago with one particular person. I also wanted to point out that Omar assisted me on the finance portion and he was great too. He was knowledgeable and such a great attitude. These people were nice to work with so if you go there let Mario assist with the purchase and Omar with your finance and you will have a hassle free experience. Thanks guys!! read more

Ok, ok... it turned out the letter was a mistake. Well, Kind of. Turns out they send these notices to EVERYONE after a week of having the car. Glad it didn't turn out to be a scam, but still annoyed I had to waste time driving to the dealership, being upset, and having everything explained to me again. There were other people upset about the same thing when I arrived and it was a false alarm for them as well. This is not a helpful way to do business. My advice to the dealer: stop sending out these letters! They freak people out! read more

I don't recommend it, Mitsubishi is under the same owner, you're better off going across the street and dealing with them, they are patient, and willing to do what they can, they don't push you into a vehicle you don't want as well, stay away from Mario, had me there for 6 hours this past Tuesday, horrible service, rude and just a plain prick. read more

Went here for an oil change. Called twice first to schedule an appointment but no answer at the service desk. So I go there and sit in my car for 20 minutes before someone comes over and tells me there's a 2 hour wait. Pathetic customer service. read more

We went on Sunday to buy a car. They are giving my son the runaround on approval. This is terrible service by the sales man. Its either yes or no. Bakersfield Dealerships are a joke. That is why I buy my cars in LA or up north. They get straight to the point with no bull crap!!!! read more

If I could give them zero stars I would. The staff here is horrible. From Robert the salesman all the way up to his manager Mark. There unprofessional, they don't return any of your phone calls. I was told I'll call you back in10 mins we're on the phone with the bank right now. Didn't hear from them till the next day and I had to call multiple times. The first day I was there for 6 hours and didn't accomplish anything. Was one of the worst car buying experiences I've ever had to deal with. read more

Terrible customer service. The car buying process was OK because I had done my research. It was what came after that was horrible. Didn't receive first car statement until AFTER it was due. Luckily, I went to the bank and had them pull up my loan to pay there before it was late. Was not contacted from Mazda to advise me I had to do that for first payment. Called them 5 days before my payment was due to see if there was an issue but never received a call back from finance guy. Called again 3 days before it was due- no response to voicemail. I also contacted them regarding my license plates- which I did not receive until about 3 months after buying my car. Never got a call back. Unfortunately, I also purchased the car maintenance plan from them. Went to get my first oil change at 5k miles. Left my car there and got a ride elsewhere while they worked on it. Received a call stating my car was ready for pick up so I went to dealer to pick up. My car was no where in sight and the lady at the cashier said she could not reach anyone in the services department. Ended up waiting an additional 30 minutes for my car. Overall, rude and non responsive. I can't wait for the maintenance program to expire. read more

I am still disappointed in my financing experience here. But after expressing my concerns the dealership has been very fair about things like service and customer care. Especially my salesman Mario Salas. He felt so bad about my situation he took his own time to check on me and my car several times over the last year and really took care of us during our lease. After this amount of customer service I have decided to give them my business. It is very hard to find people especially car dealers that will go out of their way especially after the deal is done. read more

Warning. If you want to be barried in a vehicle go right here. My mom went in because they called her 9 months before her mazda 6 lease was up. They wanted to place her in a mazda 3. She called me and they financed her over 30,000.00 on a 20,000 purchase. They rolled that remaining amount over with a 84 month purchase. I told her why she didnt call me? They took advantage of an older woman and saw her coming. They could have waited until the lease was up but they wanted to meet the unit goal for the month i guess. read more

I purchased a Cx5 from Bakersfield Mazda 3 years ago and similar experiences as some the negative reviews listed here. However I just went back to trade in the CX 5 for a CX9 and can honestly say it was a much better experience. Most of the staff from three years ago had changed and the new folks were very helpful. I am not saying there were not some issues but the way they resolved them were totally different. First our sales person was Paul Lopez. Paul was great to work with. The first car we wanted turned out to be a bit more than we were willing to pay but Paul kept working with us and foung one very similar that worked. We had the usual hand off to sales manager and then GM but we got it worked out. We did have a few issues after we got home with the car and called Paul. He had us come back the next day and talk with Ali the General Manager and all of us looked at what needed to be done together and came up with a plan. Turns out that even though I was a bit untrusting they came through for us. Ali even went above and beyond to make we were satisfied and checked everything out on the car personally. I do have trouble trusting car dealers but I believe they are doing everything the can to change their image. I would have no problem purchasing another car there. read more

The service department is an absolute joke. I took my 2015 Mazda 3 in for an oil change. They ran diagnostics on my car while having it for the oil change. I received my car and a couple days later, the check engine, tire traction & tire pressure light all came on. My car was re starting while I was driving and if I came to a stop, I had zero acceleration. I returned my car on Monday and explained what was going on and it's obviously something they did while they had my car. They denied any wrong doing. I was then told I need a new part, and they would have it at 8AM the next day. I have yet to hear from anyone and it is now 12:30. I called and the guy on the phone couldn't find any information on my car. Zero communication. Horrible customer service. Absolutely regretting buying my car because of what I have to deal with at the service department. I will NEVER bring my car to them again. read more

Excellent service and great people. They really helped me with what i was concerned with and it's a great place to receive help or to get the car you desire read more

Good help with selecting my new CX-5. Disorganized and some delays during the actual appointment to pick up the vehicle. Happy with the vehicle and the deal, but they need to tighten up their act some. Will be taking my vehicle to a different dealership for any servicing needs in the future. read more

We purchased a Mazda CX-9 two years ago and we really like it. We also purchased the Mazda Total Advantage Plan. As we've been doing the regularly scheduled maintenance, we've really had no complaints about the service. The staff has been friendly and helpful. The service time has been pretty much standard for a bigger dealership. The only complaint is that Mazda no longer offers the MTA for new purchases. So when we go in for service, there is a hiccup because we get questioned on how we still have the MTA yet they don't offer it. Then they aren't quite sure how to bill it. This is the only complaint we have and it's really a minor inconvenience. Certainly not enough for me to tell people to not purchase a car from this dealership. They are very friendly and helpful! read more

I want to thank Cory Felix for going way beyond on the service dept. Not only did he sent someone to pick up my car from work to avoid from me going, and still drop it off, made it very convenient. Now that is some customer service. Thank you again Cory. read more

Let me tell you about our experience with a great customer service rep at Mazda. Paul Lopez. This man worked for us. After being turned down at 2 dealerships our credit isn't the best, but we have income. Paul went to work for us. Now I have to say it took some work on his part, and a lot of patience and yes we needed a cosigner. BUT he made sure my family got into a car that we could afford without over extending ourselves. We had certain parameters to be met. So he went to work with his manager and his finance manager and their team, and found a bank that would finance us. After their hard work we came in and drove home with our new car (well new to us). A 2013 Mazda CX-5. A we are in love. I never thought much about Mazda, but once Paul told us what would be in our price range, I did some research on this vehicle. The big plug was from Car & Driver Magazine online, they really raved about this car. And after 1 day having it, I can't believe this is a small SUV. Because it drives like a little sports car, with lots of great creature comforts, great gas mileage, and some serious torque and HP for a little in-line 4. So if you are in the Market for a New or Used car, consider a Mazda, and ask for Paul Lopez. You will never meet a more friendly, straight forward guy. He won't just sell you a car, he'll take care of you and your family. Thanks Paul & the Bakersfield Mazda Team. You have made a customer for life. read more

If I could rate this a NEGATIVE 1000000 I would! My husband and I have been interested in getting a CX-5 for about a year now. We have been in & out waiting for the best deal for exactly what I wanted. We finally had everything going for us with a great deal & car; so we purchased the car. We signed the "bank approved" paper work with LUCKY, gave him my deposit & drove the car home. I came back a few days later to get the windows tinted; to which they did, I got the car back & went home. At the end of the first month I wanted to make my car payment; and couldn't; so I called the dealership, spoke to Luck wondering what to do & ask where my tags were at also; because I still haven't got those either. Lucky told me he were still working the deal with the bank- even though to my knowledge we signed a deal, I gave him my deposit & the car was mine? He insisted the car WAS mine & I would be able to make the payment soon; and my tags were on their way. Long story short; THREE months go by; no payments were ever made literally over 50 calls back and forth; nothing ever resolved but they INSISTED that they were "doing all they could" to get us worked out with the bank... We decided to go in & see these scum bags in person to demand answers (because I wasn't going to pay for a brand new car at this point when the car is now considered used & racking up the miles- made by me or not; the equity value isn't there today like it was three months prior). They contracted a new deal for us that was WORSE then the original deal- AND wanted another 2k down because payments weren't made for 3 months; so for the bank to honor this new & worse deal; these were the stipulations!! I told Lucky that the dealership needed to eat the last 3mo of past payments due to the fact this was their fuck up- and I KNEW that the bank would ask for this because like I said; the car isn't "new" now and the equity wasn't there! The owner of the dealership was RUDE; literally saw us & didn't bother to speak to us about the situation- no apology, no nothing! Some "quality service" MY ASS. So I gave them the keys back and demanded my down payment be refunded to me. They said they WOULD "unwind" the car for us and give me back my full deposit. Only- they "had no proof of my down payment" in their books... so it SOUNDS LIKE TO ME that Lucky took my deposit & pocketed it! I pulled out all the "original deal" paper work we signed back three months ago; with my receipt stapled to my paperwork for my all cash deposit. They STILL tried to withhold my deposit & I threaten to call my lawyer; that's when they gave me my check. Where was Lucky or the owner in this? NOWHERE! They handed us off to other car salesmen who knew NOTHING about our situation. Long story short these people never submitted our deal to the bank; took my money & freaked out for three months trying to scramble around to make the original deal work with the bank; which the bank wouldn't honor- so the bank then approved a different WORSE deal; to which they hid from us- because they NEVER let us in on what was happening behind closed doors- wasting everyone's time. THEIR LOSS; they had to resell a brand new 2018 Cx-5 as a used car with 3.5k miles on it -& we got to use the car for free for 3mo. But it's still OUR loss; because we had our credit ran 7274638 times; and my family had to go back to sharing one car. All I have to say is THANK THE UNIVERSE we never got trapped into buying this JUNKY CAR! After driving it for just the few months I had it; by the 75th day the steering wheel started to shake; the car would stall when hitting the gas & there was a strange noise coming from the AC. I would have been PISSED to own this car in the long haul, we can tell it would need CONSTANT repairs; so good riddance- cheap IS cheap. Taking my $ to BMW to purchase (our now) second car from them; quality cars & service! It seems unless you pay for premium- you won't get it. SAVE YOURSELVES THE AGONY!!! This Mazda dealer owner also owns Infinity & one other dealership; this man should be put in prison! Scamming customers with bad bank deals; taking customers deposits with no reporting or documenting- this has FRAUD written all over it! They need to be investigated! read more

Blown away by this company my son was looking to buy his first car used of course we spent all day going to dealership to dealership everyone else tried to upsell us and didn't want to take in his trade because he was upside down mazda made it happen not only did they take his car in they got him into a brand new car warranty extended everything jack is the man paperwork was done and signed in less than an hr deal was done my son is so happy thanks mazda i cant wait to purchase my next car from you soon pablo Ramirez read more

I was at Mazda Bakersfield last week. If I could I wouldn't gave them even 1 star for their sell service. I always loved Mazda. I went there for Mazda CX5. I have a car now, which the same condition even higher mileage Car Max selling for $9k in their site. So, I came to Mazda to see if they can give me at least $6k trade in. They start with $1700 for my car, what is very crazy low. I told them I'm not going to trade my car less than $6000. They started raised the price for my car. $2000, $3000, $4000... and the end they said ok, deal $6000. They gave me good deal offer for new car. Everything what I wanted. First guy, his name Mark, with who I started talking, was very nice. He answer all questions and was very helpful. But when he brought other guy (older one, I don't remember his name), I think it was manager, he was more pushing. So, anyway he was giving me deal I like. I started looking for cars. I liked one, but it had more options I needed, and it was more expensive. I wanted basic car, which started with $24 k price. They didn't have a red color car (I liked it so much) so asked them if they can bring it from other Mazda dealer. They said no problem. That moment another guy (I think he is higher position than others) started looking online cars they have. They already congratulated me with deal, and they were so happy. While I was waiting (by the way I spent there almost 3 hours), I started asking questions. People, ALWAYS ask questions before sign anything.  I repeated all numbers, and they said yes. My last one was, "So, to be sure, I'm getting care with basic options for $14k?" That head manager was, " Yes, basic, but for $28k." He started to tell me that it is so cool deal, and blab la bla... Basically, he tried to sell me basic car, which cost in Mazda official site $24k for $28k... It meant he was buying my car just for $2k.. I started shows him numbers, what made him very aggressive and mad. He told me, "You know, I cannot give you for your car $6k." Why then you lie and told me let's make a deal??  They made me feel like I'm stupid... I'm sure many people would accept it, and find out later, that they overpay. I was so disappointed. I spent so much time there. He was pushing so hard that it is such good deal, and it is so hard to sell car. Now, I have a buyer for my car, who ready to pay $6800. After that situation, I will never back to Mazda Bakersfield to buy a car. Even if I still decide to by Mazda I will go to LA or somewhere else. Worst sell service. How can you make your customers feel that we are stupid? So disrespectful. read more

Highly recommend! I had a small issue and the general manager, Ali, went above and beyond to correct it. The service I received is outstanding and I would highly recommend this dealership to anyone, especially with the customer service provided by the general manager. I most definitely would recommend shopping at Bakersfield Mazda! read more

This place gives you a good deal on a new car but other than that I can't say much of anything else is good about it. They do answer their calls at reception but you never get connected to an actual person and at this point I am at hour 5 of no return on a message I left. I will not buy from Bakersfield Mazda again and will not recommend it. I also bought my new Mazda about 2 months ago and just got a notice from the dmv stating that I need to providing insurance for the car I trading into them. They failed to assume liability for the trade in vehicle that has been sitting at the lot for 2 months. Not sure what happened there because well can't get ahold of anyone. Update- seems as though Mazda has made some major staffing changes. I feel as though that answer the phone and are able to connect you quickly to the department your trying to reach. Also customer service is up, it no longer feels like your inconveniencing the staff asking them simple questions they seem more than willing to help. read more

Had another amazing experience at Bakersfield Mazda! Excellent customer service and product. Alli was a great person to work with and was able to get me everything I wanted for an amazing price! read more

I went in without expecting anything and I didn't even expect to get a car. Tim Oates was very pleasurable to deal with and went out of his way to help me. read more

Decietful. Lied about getting us into cars, and their rebates as evidenced by their website. Was coming back for a specific car, they said it had been sold, I'm reading reviews only to find out they do this often. Hearing horror stories from friends about their "leasing" program. Avoid them like the plague. The manager and individual sales representatives are pushy and liars. read more

I'd always been intrigued by the Mazda Miata, and recently decided to buy one. Living in Palmdale, I decided first to check the inventory at the local dealership in Lancaster. Being a car guy and having researched the new for 2016 model, I was disappointed by the lack of knowledge and general customer service afforded by the staff at my local dealership. After browsing the internet, I found a great deal on a 2016 Miata Grand Touring model in black with a beautiful leather tan interior at Bakersfield Mazda. I couldn't believe the price; it was literally $3,000 less than other identical models within a 500-mile radius. I called the dealer and spoke with Tim Oates, who confirmed the price. I was skeptical; how could this vehicle be priced so much lower than identical vehicles at other Mazda dealerships? The drive to Bakersfield is close to 100 miles, and I fully expected when I got to Bakersfield Mazda the deal I struck over the phone would change. I drove from Palmdale alone, anticipating that I'd get there, find the true price much more than what was discussed over the phone, and leave without making a purchase. It was a nice day, and I decided to make the trip anyway; at least the scenery would be beautiful. When I arrived, I met Tim Oates. He was cordial, professional, and very product aware. We spoke about cars and motorcycles for a bit, then I confronted him with the deal we discussed over the phone; certainly (I expected) the terms would change now that I was on the premises. Nothing could be further from the truth. Tim stated that the terms we discussed on the phone were solid, and the General Manager was ready to go over the paperwork with me after I was done inspecting the car. When I sat down with the General Manager (Ali) I again expected the terms to change. They did not. I got the car I wanted, at a great price, with no silly unnecessary extras pushed. The sales transaction literally took less than 30 minutes. I was flabbergasted. Ali is a consummate professional. I've bought over 20 cars and motorcycles, and the process was always an all day, frustrating, and inefficient "game". Bakersfield Mazda doesn't play the old school game. They are professionals that do what they say. The whole staff I met that day, even those I interacted with casually, were willing to take the time to engage in conversation and help me with questions. Everyone was professional, poised, candid, and knowledgeable. I left the dealership smiling, knowing I'd made a great deal with an outstanding dealership. I enjoy the Miata immensely; incidentally, it was rated the 2016 World Car of the Year along with 2016 World Car Design of the year. Look it up on the net. These are legitimate, prestigious awards. The car has rave reviews from Consumer reports, Car and Drive, and every legitimate car magazine I was able to lay my hands on. It is a magnificent automobile. But the story doesn't end just yet... On June 26, 2017, I decided to drive up to Bakersfield Mazda to get the oil changed on my Miata. While it didn't require changing, I'm really picky about maintenance. Incidentally, I contacted my local dealer and they wanted an over-the-top price to perform the oil change; ergo, the trip to Bakersfield. I called at 2:00 p.m. and asked if Service could fit me in (they close at 5:00 p.m.). They cheerfully responded that if I had the vehicle in by 4:00 p.m., they'd have time to perform the service. I drove up, and met with Sam in Service. Not surprisingly, he treated me professionally and cordially, with a genuine smile on his face. While the oil was being changed, I decided to browse vehicles in the showroom. I met up with Tim Oates and we exchanged pleasantries. I looked at the Mazda 6, knowing that it won a Car and Driver comparison test against the Honda Accord Sport, Chevy Malibu LT, and Toyota Camry SE. Among other things, it was rated as the "Most Fun to Drive", beating the Honda Accord Sport. This was interesting, as Honda is known for putting a huge emphasis on driving satisfaction, yet the Mazda 6 bested it! I decided to take a test drive after being introduced to Terry Wilson, another salesman. Terry graciously allowed me the opportunity to drive both the Mazda 3 and Mazda 6, so I could compare the two. After driving the Mazda 6, I was sold; I told the guys "I'll be back tomorrow to pick it up." The following day I once again got a great deal that was consummated in a short period of time with finance manager Tim Valdez, another pro. I got a great deal on my trade in, along with substantial rebates on the Mazda 6. Personally, I think the "6" is the most beautiful car in its class, and even rivals vehicles costing much more. Every time I get out, I glance back to look at its beautiful profile. I'm a schoolteacher in Palmdale, and would be more than happy to speak with prospective buyers about my great experience with Bakersfield Mazda. read more

Horrible service by the Bakersfield mazda service team. I took my car in to get its service done in September of 2017. When I got my car back from the maintenance team from just a simple oil change and car wash I found damages on my car that was not previously there. I've been patient with the company itself but the time it has taken them to find me ONE loaner car to take care of the damage that they have done is ridiculous. It has been 4 months. Ridiculous. read more

Mario was terrible. I read a comment below and saw he helped someone very kindly. Well I must have come at the wrong time. I purchased my first car EVER. I'm 26... he didn't care about talking to me. I clearly told him my dad was just there to look at cars with me but it was MY purchase. He kept talking to my dad and treating me like I was a child. I had to go drop off my dad while on the test drive because Mario was being unprofessional. It was awful. I wrote an email to the owner of the facility but never got a response. I wish I could have switched salesperson so he wouldn't get commission off of me, but I loved the car. read more

If I could give negative starts I would, this dealership is a joke. My husband and I bought our brand new CX9 there and paid a lot of money for it. We have had nothing but problems since we signed the contact 1st We didn't get the manual or navigation chip it took 3 trips to get both on different occasions 2nd We added a tow hitch and auto start we were told that it would take a good 5 hours to install we dropped the car off on Tuesday morning and just picked it up late Thursday night only because we're going out of town. 3rd They didn't even install the tow hitch and according to the paperwork it's because the customer "us" were on a time constraint. How long do they want my car? They had it almost as long as I did. 4th They gave us a loaner car that had the check engine light on and was only a 5 seater I bought a 7 seater because I need room for 7. 5th The auto start is a cheap 2nd key fob not the nice screen key fob I was shown. I could get the same thing at autozone for way cheaper than 1100 dollars. I recommend that if you're in the market for a Mazda do not buy from them. My husband was thinking about buying the Mazda3 but we're done with Mazda I cannot wait to trade this car in for something else, anything else. read more

Super "repair" service. Have been very disappointed in the past; on one visit, a technician left a large tool in the engine compartment! But THIS TIME -- fabulous service and help from everyone. Thank you especially to the service manager, who solved my Miata's long-standing inability to be smog-certified by personal research as I sat in his office. Hope this is a harbinger of good, reliable service from them in the future. Have been driving to Valencia, but glad to shorten that journey for this kind of service. read more