I could write a book on the unprofessional culture this dealership seems to enjoy living and breathing. The entire sales team are the most unethical and terrible salesman of all time and their #1 mission is to rip off everyone that comes in. If you're a young family beware of this dealership as they have no ethics or care about families by any means. In a nutshell we signed a deal for 2018 CX-5, put 4K down and left with the vehicle. After 30 days of not receiving our tags we called the dealership to find out what's up. The dealership informed me that they had yet to finalize the deal and that they were situating the final portions, then they asked for 2nd copies of all my financial records. Great. They can't keep track of customer information. So we waited 30 more days and hear nothing back but calls asking for the same info over and over again. We then started to notice both my wife my credit were ran over 30 times a piece. Why would these old dinosaurs think it's ok to just run amuck on the credit of a mid 20 year old? Ok cool. After about 1 more week we decided we were fed up with the lack of communication so we drove down to the dealership to get some answers and we were presented with a new contract that required an additional 2k and had my name added to The deal. We refused to accept and asked for an explanation on why this dealership has been so neglectful to our situation. After 5 mins of leaving us in an office he came back saying he couldn't explain it. This is where the dealership finally did something right. They gave us our 4K back but not without a little friction and some back and fourth calls. I was told it would take till mid day to get my check but I quick drive down to the dealership got the check in my hand in 30 mins. BE AWARE THAT ONLY 1 OWNER NEEDS TO BE AVAILABLE TO SIGN A CHECK. Don't let them scam you out of your money and time. This is 2018 and we are In an ERA where customer service reigns supreme. Dealerships like this don't deserve to do business when all they do is wreak havoc on families financially. We no longer have to deal with it. These dinosaurs know that automation is going to take their jobs away really soon so let's stop paying them commission to sit in a parking lot all day and try and develop new ways to rip us off. If they were good people and actually read a few books on sales then they would already know and start pivoting... Sadly, they don't know and they have guys like their finance manager who is basically my age; paving the way for the next generation of terrible salespeople and shot finance practices. I really thought he was different after he charmed my family with magic discounts and deals. read more

All the associate did was basically show me a new car (2020) and than when the price was not agreeable they showed me a older car with a cheaper price point(2018), when I feel in love with it and asked for prices and negotiating on it they basically gave me every excuse not to sell me the 2018 and tried to force me into the 2020 They gave my credit a HARD press for a car I never asked for and they didnt listen to any wishes I wanted. Literally traded out about 4 guys to talk to me and convince me the 2020 was better for me. Completely wasted 4 hours with them and they knocked my credit down for nothing. Don't waste your time! Went elsewhere and got the car I wanted! read more

Paul Gill, Paul Gill, Paul Gill for the win! This guy is an absolute legend. If you need a new car, give him a call, full stop. Worth the drive from anywhere. Paul is really good at what he does, really nice, honest and straightforward, excellent communication the whole way through. The entire team at Bakersfield Mazda was beyond pleasant and easy to deal with. I was beyond impressed. Full story. I'm the car guy at work. Everyone comes to me for advice on cars and brings me with them to the dealer when they are too nervous to go alone. My coworker was telling me how bad he wanted a new CX30 turbo. I told him that now is the worst time to buy a new car. Pandemic related issues causing production shortages, chip shortages and dealers don't have a lot of inventory and mark ups were inevitable. My coworker said the timing was better for him now to buy financially so he couldn't wait. So we started looking for a specific trim on a hard to find car in the worst possible time to shop for cars. We found one in his price range. Nice spec about 60 miles from Los Angeles. Deal was decent the people we're nice, but they had nearly 5 thousand dollars of useless add ons on their CX30 they wouldn't budge on. FYI no one needs scotch guard on faux leather seats for 1,700 dollars. So we kept looking and found the exact same car in Bakersfield 90 miles away! I wasn't sure what to expect after our last experience, but I called anyway. Paul Gill answered the phone and I am very lucky that he did! I told him the situation, he actually listened and cared and better yet was able to move mountains to make magic happen. He took down my info and messaged me back in a few minutes with an unheard of pandemic times deal. My coworker filled out the application, we had a few phone calls later the car was locked in at a great payment a great rate at MSRP. I couldn't fully believe how simple that was. It had to be too good to be true. We drove up to Bakersfield, I was fully expecting the deal to change or the car to be gone or some kind of last minute bait and switch. Nope. We got there and everyone was so nice. We spoke with a really cheerful man as we pulled in. We told him we were there to see Paul. And he ran to find him for us. Paul came to the door handed us the keys to the CX30 which was already out front with a sold sign on it. I thought to myself there's no way things could be going this smoothly. We test drove the car, it was better than expected, came in signed some papers which were already ready for us. The manger was super nice and introduced himself. We went right into finance. I was still waiting for something to go wrong. Nope. Armen was our finance guy. Super nice and pleasant to work with as well. Which was great for me because this is usually the final negotiation in a car sale, and I was ready for a fight. Nope. We talked laughed signed a few papers and I couldn't believe how easy it was. Once my coworker was done signing papers and we walked outside to see the new CX30 with a bow on it and everything. I honestly could not believe how smooth and easy the whole process was! We were in an out of there in about an hour and everyone went above and beyond to roll out the red carpet. I've been through the car buy process many many many times and it has never been this smooth and easy! Thank you so much to Paul Gill and the entire team at Bakersfield Mazda that went above and beyond to make this buying experience an amazing one! If you're looking for a new Mazda. Go see Paul, it's worth the drive! read more

Bought my CX-7 six years ago and have serviced it at the dealership ever sense. Couple of hiccups but for the last 5 years Cory in service department has taken care of all my needs. Great guy knows what he's doing. Have a service need or concern he's your guy!! Thanks Cory ! Wow went and looked at new cars while car being serviced today and to my shock all new cars on the show room floor had "Hollywood" stickers in the wind. You have the manufacture sticker which has profit built into it to allow dealer to make money. But the Hollywood sticker is pure mark out to add to the profits. The car I was looking was $4,000.00 higher for no reason. Maybe that's why you are seeing more and more paper plates from L.A. and O.C. Service great Cory great, sale prices shameful. read more

I want to start this by stating I like my car and I liked the salesman I worked with, but it ends there. The manager or the person who said he was the manager was rude and Mary in finance was horrible. I had allowed myself to get talked into taking out comprehensive and gap insurance but changed my mind and cancelled these two items. First Mary would never return my calls I had to call constantly and leave message after message, and she never did return my calls, but I did finally get a hold of her through one of my calls. I called again to check why the Gap insurance hadn't been removed but the comprehensive had been, and she did say she would check with the business office. When I asked for their number to follow up with response was "google them" and she hung up. The male who identified himself as the manager when I went in one day for answers was rude and of no help. If you want a Mazda check Valencia or somewhere else not too far away. I wish I could give no stars on these review. read more

I bought a used car from these guys. Everyone was great to work with. The front bumper had a little damage on it and they agreed to replace it. I'm always a little concerned to have service work done with someone new to me. I was very pleased with the work the body shop did. All lines lined up exactly and painted to perfection. I would not hesitate to work with them again. Thank you Bakersfield Mazda ! read more

We are very frustrated and very unhappy with this place. Originally we were told the car was a certain price, we liked it and said perfect we will take it. Then come the final paper work and it's $3,000 more than what we agreed on. Got that fixed then after we drove it off the lot , the passenger door button isn't working. We have had the car for a week and all the buttons are sticking , along with the rear reflector in the bumper caved in and it looks like they tried to fix it with glue instead of replacing the bracket. This dealer wants to just make money and give you vehicles that " look " great when in reality have many cosmetic issues. Now in order to get OUR second key fob, we have to go pick it up after 30 days. We live out of town so we are having to make a third trip back to Bakersfield for things that we're not our problem. Save yourself the trip and go somewhere else. read more

Easily the BEST dealership we have ever worked with. My husband and I have leased 3 cars from Bakersfield Mazda now and each experience has been seamless. Every person we have worked with is very professional, friendly, and knowledgeable (Robert, Lucky, and Ali truly helped us). We've never felt that "car salesman" vibe, always have been taken cared of very well and educated on all our options. I can't recommend this dealership more, 100% great and trustworthy! read more

Bakersfield Mazda - Auto Repair Near Me - Bakersfield, California

We were treated awful, and will be going out of town to purchase a Mazda. Both managers also did not wear masks correctly.

My gratitude to salesman "EDDIE." EDDIE, you are one piece of works. I bought a seriously crappy Mazda Miata from EDDIE. EDDIE promised that this car had been gone thru with some 100 point check up before they put it on the lot to sell. NOPE. So, I pick up the 2008 Miata. Not only is the gas empty light on, It's flooded. Seriously! Flooded with water because an auto detailer had used a power washer on a convertible top. It was drenched. I return it, and I'm promised by EDDIE that it will be dry when I pick it up. NOPE. I pick it up, and not only is the floor still really wet, (I mean dripping wet), I discover that some idiot placed the sopping wet floor mats in the trunk. Guess what? The trunk is now soaking wet. I call EDDIE up on the phone, once again, and tell him how unhappy I am with the condition of this car. He tells me, "Just bring it back." Okay, I should of done just that right away. I didn't, because I really wanted this car. I wait two weeks. In the short two weeks I had this car, the clutch started to go out, and an engine warning light came on. So, at this point, I try to return it. EDDIE jerks me around, makes promises to try to undo this deal, possibly find me another car, and promised to call me back. Of course, EDDIE never calls me back. On 1/20, I drive down to the lot in person and talk to him. I approach him in "His office." Despite the fact at first I was polite, EDDIE completely ignores me, and refuses to even look at me. At that point, I'd had enough, and called EDDIE what he is. I called EDDIE a prick. Didn't scream or yell, just called him out as a prick. Because he truly is. EDDIE tells me to leave or he'll call the Bakersfield Police Department on me. Wow. I'm a 52 year-old grandmother, and I've never had the police called out on me. I go to the service manager, Phil, to see what's wrong with my Miata. Let me say, Phil is a gem. Hitler would be a gem compared to EDDIE. Phil calmed me down, and was great at diffusing the situation. EDDIE could of done the same thing if he hadn't been such a .................dare I say..............prick. Tim is a great salesman, Phil in service is also amazing. EDDIE is a great amazing prick. Long story short, I head over to Bakersfield Jeep, owned by the same people that own Bako Mazda. I unloaded my Miata, got it in the shorts (whatever-my bad) and drove away with an amazing Jeep Wrangler. Thanks to Jeep salesman Keith Wisniewski. You rock! In closing, EDDIE at Bakersfield Mazda could of sold another car to me and looked like a hero. If only he could of returned calls, and followed through, and shown an ounce of respect. But, he didn't. Which is why EDDIE is a prick. Oh, and the police department never showed up. You are a cowardly idiot, EDDIE. read more

Ohh where do I begin? Mazda flooded our mailbox and emails with airbag recalls for over a year now. They finally ended up sending a final notice by FedEx Next Day Delivery. Within 10 mins of signing for the letter my phone rang and it was a Mazda lady telling me "I know you just got the notice ... and we need to replace your airbags asap". I was like ok; no problem let's make an appointment! So, she scheduled me for the next Friday to replace the recalled airbags. This is where it gets interesting. We dropped it off Friday morning like scheduled. Later that day we get a call from Bakersfield Mazda to pick up the Vehicle as they stated the vehicle was ready. So when we arrive my wife gets the keys and jumps in and starts the vehicle to only hear an insanely loud clicking/Rubbing sound coming from under the hood .. I immediately told her to go back and tell them that the truck is making a sound that it was NOT making when we dropped it off earlier that day. So, the manager comes out and says "ok ill go get my mechanic and have him look." Now, as I'm waiting on the manager to bring the mechanic, I decided to start the vehicle and pop open the hood to see if I could see what the noise was. As soon as I popped the hood, I notice the main engine wiring harness sagging and was being hit by the radiator fan and had already cut the plastic protection around the wires and was starting to cut the wires inside. I immediately ran and turned the vehicle off. By now the manager and mechanic are walking up and I show them what the issue is .. The very first thing out of the manager's mouth was "We never even popped the Hood...we ONLY went behind the dashboard inside the cab." He swore up and down half a dozen times and even looked to his mechanic and asked, "you never went under the hood, right?" And his mechanic paused and attempted to agree with his manager. The manager sat there and insisted that they NEVER went under the hood and basically claimed NO responsibility. They played nice and offered to electrical tape the wires so we could take the vehicle home. Like they were doing us a favor. When we got home, we went over the paperwork they supplied when we picked the vehicle up, and guess what it stated ... It had a 12-point inspection for UNDER THE HOOD that was completely checked off and then even stated that my intake Air Filter is dirty. Well, guess what. The part of the wiring harness that was not properly snapped back in place was right along with the intake that you MUST remove to check the F***ing Air Filter!!! So, I called Bakersfield Mazda right as soon as I read, they performed the checks under the hood and stated that the Current Air Filter is dirty. And asked to speak with the manager that denied all responsibility and you know what ... At 3:45 pm on a Friday, the manager had already left for the day. I explained the issue to the service dept Lady that answered the phone and she repeatedly assured, me that the manager would call me back the next day. Well, no surprise after reading all the other reviews .. he never called .. To summarize our experience at Bakersfield Mazda: They will lie right to your face! Worthless POS! I will never, ever recommend Bakersfield Mazda nor ever, ever use them for anything. Matter of fact I will make it a point to warn as many people as I can about them! read more

Good luck even trying to get a call through. Ever since I purchased a car at this location, it's always been problems with this business.

I give them -- stars. They have scammed me out of so much money . From changing the purchase price to saleing me a service contract that didn't cover anything so I canceled it only had it 2 months never used it and they only want to refund half. Now I find out it was in a accident. We going to court and get this all worked out on them read more

I just want to say THANK YOU MAZDA!!! We LOVE LOVE LOVE our new car!!! After being a little skeptical about shopping at Mazda, my bf finally convinced me and I couldn't be more happy!!! The entire Team at Mazda was so friendly and patient with us. Jean our (Salesman) was just awesome!! He listened to all of our needs and wants and made it happen for us with our New Mazda6 !!! Last but not least Thank You to Steve Poe for all of his help in explaining all of our new fancy functions! Lol He was so down to earth made learning about our new car a little more enjoyable and exciting!!! We would definitely recommend Mazda to our friends and family!!! Thanks again guys! #MAZDA6 #OurNewEdition read more

Bakersfield Mazda - #OurNewBaby #DeepCrystalBlue - Auto Repair Near Me - Bakersfield, California

Let me start off by saying the salesmen himself was friendly and was trying to work with us and a horrible boss. He warned off from the start he's working with a not so friendly new guy. I have been looking at a vehicle online for about two weeks. Had my first car accident and I unfortunately totaled my vehicle. I bought my first car from Bakersfield Mazda, and I wanted to stay with them since I had an amazing first experience. The second experience however was not amazing. The boss tried to add extra money on a vehicle I was interested in, then wanted to argue about it saying the price just went up. Like how are you going to tell me the price you have the vehicle listed on the window and online isn't the real price all of a sudden? What a scam. He then told me that I'd never find the vehicle I wanted for the sticker and online price. I left confused and mortified with how the man treated me. I feel bad for the salesmen. I hope he finds a job where he's treated better. I ended up calling Diamond Mazda in Lancaster and got the vehicle I wanted, for even cheaper than what the sticker price said. Be careful who you do business with. Some people just are so money hungry and complete morons. read more

Simply the best car buying experience I have ever had. Especially coming from a long-time Bill Wright Toyota customer. My GF just got a Mazda CX-5 and recommended I consider one as well because my Camry has gotten really old. I don't lease because my son has taught me a lot about the differences between leasing and buying. I heard Mazda's were awesome cars but I have always been a Toyota owner so I was a bit hesitant. Before I went in, I had to ask my son what he thought since he's been a Honda and Toyota guy since he was a teenager. He said he wouldn't recommend anything but Mazda or Toyota right now but said that Mazda's offers way more luxury for less. With his approval, I decided to give it a shot and booked through the website. I liked the look and interior of the CX-5 but I'm just not the SUV type. I don't like the way they handle. I ended up getting the Mazda6 instead and I am absolutely in love with it. If you are looking for an Accord, Legacy, Camry or Altima, consider a far-better car in the Mazda6. The interiors are absolutely gorgeous! My salesman Nick was the most professional and courteous salesman I have ever had. I am actually pretty surprised to read the bad reviews on here because my GF and I both received royal treatment. I got an additional detail job and tank of gas just for booking through the website. I highly recommend using the site bakersfieldmazdateam.com for its perks and asking for Nick if you want a professional salesman that isn't pushy or rude. He will get you a good deal and treat you with kindness. He's super funny too. I highly recommend! read more

Bakersfield Mazda - My Mazda6 is beautiful and fast! - Auto Repair Near Me - Bakersfield, California

Thank you Moises for helping me pick out a perfect car for my family! Your the best and I will be back!

This place is awful. I love my Mazda but this place is corrupt, shady, and they are all about ripping you off one way or the other. Catrina in the service department is nice. The rest are all cut from the same cloth--a dirty one! Sounds like I'm not the only one who feels this way after reading the other reviews! read more

This was , by fat, the best car service i have ever had. It is comparable to lexus, and yes, its really that nice! I used to have a VW and my service there was terrible! This is so refreshing. My car salesman gave me his work phone number to text him about car updates for when my car was ready. They got it all detailed for me. firas was the finance manager that helped me. Mr. Neeland helped me look at cars and car packages. They gave me great advice. Another gentleman who helped me was Gil. He was fantastic. My service at VW was so bad that i had to go out of town when i needed service. Now i think im obsessed with Mazda. read more

Went in to try to purchase a vehicle from them. Everything was great until we sat down to talk about numbers. The information they presented me did not match and as well were clueless. They had informed me that the reason my payment was so high was due to me being a first time buyer and as well my credit. But how is that? I'm not a first time buyer and that would have been my third car. As well my credit is in the high 700s. Apparently they did not know that. Oh and to TOP IT OFF THEY RAN MY CREDIT WITHOUT ME SIGNING ANY LEGAL AUTHORIZATION GIVING THEM PERMISSION. read more

Told my car needed a transmission flush and refill which was very expensive . Looked at owners manual and nothing is mentioned about transmission fluid. Went to a different Mazda dealership and was told that my transmission is sealed and there is no way to perform this service Another time I was told that the engine need an additive to clean everything up and get better gas mileage. My lifters or something were sticking until the next oil change. Won't be going back :( read more

I really feel crappy about my purchase here. Make sure to fully inspect the vehicle you purchase prior to leaving the lot. They allowed me to leave with a headlight out. I called this past Monday was told that i would receive a call back Wednesday. I still have yet to receive that call. Pretty disappointed in the dealership. I purchased the vehicle and was rushed out because the guy had his next appointment. I wasn't shown anything about the things inside the vehicle, or really anything about the vehicle except for the test drive. read more

My check-engine light came on near Bakersfield. I took my 3s in for diagnosis, then for the repair. The diagnosis experience was a small bummer. I was supposed to get a call within an hour (I was just killing time, walking and waiting.) One, two, two-and-a-half hours, no call. Eventually, I got an estimate of $1,500 to replace the intake manifold and some hoses. If I'd had time, I probably would have gone elsewhere, but... They were quick about getting the parts and doing the repair. Unfortunately, the repair didn't fix my problem. The light came back on, giving the same error code. Another shop (Art's Automotive, Berkeley, my 5-star "home" shop) diagnosed as a faulty sensor and fixed. They also noted some other problems from the Bakersfield Mazda repair (unsecured hose clamp, leaking coolant). Auto repair in the modern age of check-engine lights and imprecise error codes mean that, well, stuff sometimes happens. So most of my sour rating here reflects the poor customer service - failure to keep me posted on diagnosis progress and refusal to return phone calls once the check-engine light came back on. They had my money. I was an out-of-towner. The h*ll with me. There were also problems with the original bill that resulted in overcharge, fixed when I called them on it. read more

I went in to get a car, overall good service Robert was helpful. I was a bit concerned about the reviews but turned out well. Only minor issue was confusion on the warranty they offer at finance. read more

Beware when taking your car here to be fixed. When getting an estimate make sure they give you the full cost of the repair. They gave me a price to fix my vehicle, and when I went to pick it up it was $300 dollars more than what I was told on the phone. When I asked about it they told me that they only gave me the price for the parts. If I had known that I would've picked the car up. My total was $740.06 for replacing one axle which should take no more than one hour to replace. I have definitely learned a lesson by trusting this dealership. I will say the repair was done right, but when calling a customer to get the go ahead on repairs, they should give them a complete price for the repairs. If I can help it, I will not be a returning customer. read more

If I could give them zero stars I would. My wife's salesman Erik promised her a great deal on a car. He said she would need a co-signer as she don't work. I talked to him , told him my credit wasn't great and he said it would be plenty. A week after he ran it we never heard from him until she called. He didn't answer but his rude salesman buddy Mario did and told my wife she better bring cash. Obviously we didn't but and I'm stuck with a hard inquiry on my credit. They couldn't give me a car for free at this point. read more

I recently purchased a new Mazda5 and I must say I had the best experience ever!!! My salesman Stephen was nothing like I ever experienced. He really went above and beyond to ensure I got what I wanted and more. From my salesman to the finance guy to being handed my keys.......every step of the purchase was amazing. Thank you Bakersfield Mazda! read more

Bakersfield Mazda - Auto Repair Near Me - Bakersfield, California

This dealership is full of lying salesman including the finance guy. I was told that if I didn't add the extended warranties and gap insurance then my APR would go up. THIS IS NOT TRUE!!!!! I contacted my financial institution and they told me it's a sale practice. Also all vehicles have a markup so it appears like your getting a deal when they bring the price down to sticker price. All in all, experience was terrible and Mario was Extremely rude and unprofessional. Think twice before going, they will make it hell trying to leave the lot without a new car. Honestly, I was so close to doing business with them but I don't want to throw money at people that lie for a living. read more

One of the most unprofessional dealerships I've ever dealt with. I was looking to move over to a Mazda lease after ending a lease with Subaru. I came prepared with my exact car specifics and ideal pricing. I reached out on a Monday morning and spoke to Paul. My end of day I hadn't heard so I called back and left a message. The next day I still didn't hear back so I called and was given a different sales rep, Gio. I outlined again my very specific asks on the type of car and ideal pricing so they could see what was doable. I didn't hear back. I called Wednesday and Thursday to connect with with Paul or Gio and left 2-3 voicemails just to get a starting number to work with. Never heard. By Friday, I was more than frustrated and moved on to a different dealership. Keep in mind, this week the Coronavirus Stay At Home mandate was about to hit so I was hoping to have my vehicle in place by the end of the week. Sadly, this dealership left a willing customer unanswered. Will definitely recommend family in Bakersfield to come to Los Angeles or Victorville for their next Mazda. read more

Mark Carrasco was the salesman that showed the car that I purchased, he was very pushy about trying to get a deal done but he won me over since he promised that he would be able to get me the deal that I wanted along w/ the first month of insurance to be covered along w/ a full tank of gas, oil change along with the promise of my payment being under $300. Mind you, they already ran my credit during this time. The next day, I wanted to ask Mark some more questions regarding the car I was interested in and I was told by a representative name of Max that Mark wasn't in but he would be able to answer my questions. Max wasn't able to find my application that Mark filled out so he begun asking me a series of questions regarding my employment and social security number, I informed Max that I don't want him to run my credit again and he responded that he wouldn't. HE WAS NO HELP OUT ALL, he couldn't find the car that I was inquiring about so I told him that I would just go in tomorrow and speak w/ Mark. The next day I decided I'm going to purchase this car, after bringing the $1000 payment, Mark was going over my application that Max took the day before and HE RAN MY CREDIT again and by the way he used my name HERNESTO CONTRERAS. Mark did not apologize for this mistake and he said he would make sure I get a full tank of gas (Which he promised already) and we continued with the deal. Then I met the Finance Manager by the name of Tim Valdez, he went over the terms of the deal: APR of 18%, $329 over 72 months, included was the 120k/6 year full warranty with $0 deductible. I agreed to these terms and was given a receipt for my $1000 down payment. I'm a happy man at this point, they paid for my insurance for the first 30 days, got myself a dependable vehicle with under 30k miles, got a oil change, I figured I was living a dream. THEN, about 3 weeks later, January 9th to be exact, I get a call from Tim and he informs me that I need to come in with my most recent paycheck stub along w/ a few more references. No problem, I told him that I would be over right when I'm off work. Before hanging up Tim informs me that he wanted to talk to me about my deal, he stated that he wanted to get me a better deal by taking off 6 months of my deal but he had to raise my payment by 43 more dollars and if I wanted to keep it the same as we first agreed ($329) then I would have to remove my full coverage warranty from the new contract. In an attempt to make me feel better, Tim offered to give me a full tank of gas. At this point I told Tim I felt he was attempting to bamboozle me and I would meet w/ him on Friday. At the end of day, Tim texted me and told me that we can meet on 1/12/18 w/ himself and his sales manager Carlos to discuss the terms of this new contract. My father and I went to this meeting on Friday and TIM WAS A NO SHOW AND CARLOS ALSO LEFT HOME EARLY FOR THE DAY. I was greeted by a Finance Manger by the name of Lucky, and he instructed my father and i to his office. When we arrived, there was a contract on the desk with a pen, ready to be signed. Lucky then encouraged me to sign the deal that Tim and I agreed on, I informed Lucky I wasn't going to sign a contract with no knowledge what the terms were. Lucky stated that he didn't know what was on the new contract but Tim told him to make sure I sign. I refused to sign this deal and I asked if the original 72 month deal was voided and I was told it wasn't. Lucky proceeded to tell me that the original deal was not approved by the bank but the 66 month deal was approved ready to go. I continued to question Lucky about how my 72 month deal was not approved after being to leave the lot for almost 3 weeks, and he was not able to answer my question. I refused to sign the deal and Lucky recommended that I speak w/ Tim when he is in the office. Saturday arrives and we speak w/ Tim again, he informed me that this was a better deal and he denied to my father that he told me over the phone that he would make up with removing my warranty by providing a full tank of gas. Then, I showed Tim the text messages showing the meeting he told me to attend on Friday and he apologized. *Please look at photo attached for the rest of review. read more

Bakersfield Mazda - Auto Repair Near Me - Bakersfield, California

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Purchased a 2015 Mazda3 this week and all I can say is WOW! The reviews seem to take issue with the service department, so I decided to see if I could make a deal with the sales staff. I was very surprised by the level of professionalism that the sales manager Copper gave us. I had my 2-year granddaughter with me, so time was important. Like I didn't have any and needed to make a deal. I worked with a salesman name Carlos who is learning the ropes but did a very good job for us. In about an hour we had agreed to a deal. What impressed me most was that I did not need to sit around for 4+ hours. We agreed on a deal then I left and returned the next day to sign the paperwork. Total time spent buying the car was about 2-hours. read more

Bakersfield Mazda - 2015 Mazda3 ISV - Auto Repair Near Me - Bakersfield, California

I did not have a good experience here at Mazda Bakersfield. Bought a used 2017 Mazda CX-5 and fell in love with it. Thought the man who sold me the car was honest and trustworthy. But no..the car was sold to me with a broken windshield. Got in to get it fixed, they gave me a loaner (considering I bought the car 2 days ago) and then kept it for a week..came to pick it up and it's still not fixed. Thankfully I ran into Ali who I think is the only smart and helpful person there. (Why I will give 2 stars instead of 1). He took care of me and got it fixed within a day. Then later down the road I come to find out that the finance lady added $6000 extra to my car without informing me. Warranties, repaints, and extras that I DID NOT ask for. Go in to figure it out and she quit. (Shocker) Once again Ali helped me figure it out and was able to get my loan down to what I was expecting. Then I realize that I have a squeaking noise on my driver side while I drive. Go in to get that fixed and leave with it still squeaking. This is NOT okay! I know that they sold me this car knowing that these things were wrong with it. I don't understand how people can be this unprofessional. I put down $7000 for this car and it was my first time buying. I wanted a good experience and I didn't get that. For that reason, I'm very sad and won't be recommending this Mazda dealership. Please don't waste your time here. Put your money elsewhere. read more

I personally had a great experience at Bakersfield Mazda. I got exactly what I was looking for and the sales man Anthony Cueto was extremely helpful. I visited the dealership a few different times with my mom, dad and to test drive the car. Anthony made me feel really comfortable and didn't pressure me into buying right there and then. Definitely let me take my time and helped me with my decision to purchase a 2018 Mazda CX-5 Touring with preferred packaging. I did go in with my own financing and to my surprise they beat the deal I already had. Overall I would recommend Mazda to friends and family. I'm more than happy with my experience and purchase! read more

Awful. Just awful. My first experience contained, scams, lies and a pushy group of salesmen. Months later I returned to see (prospect) the new cx-9. Same crap. I'm heading to Valencia for my purchase. I'd strongly encourage anyone in the market to do the same. It's not that far and you wont have to deal with Love Automotives junk. read more

"Dented the rear bumper of my CX-5" - trebor In least than a year my Mazda CX-5 broke down. I have it towed to Bakersfield Mazda for test and repair. After 3 days they called that my car is ready for pick-up. When I picked up the car a noticeable dent on the rear bumper was made. I call the attention of the asst. service manager to the incident. Since I live in Los Angeles and Bakersield Mazda had no body shop, a note acknowledging the damage to the rear bumper and promise to reimburse with their local dealer to cover charges was written and sign. After more than two months after I submitted the estimates and my many phone calls which goes to voice mail they promise to return which they did not, still no action. . Bakersfield Mazda Service earns no stars. Make sure to take photos of your car before you go for service. For all of my purchases of new car, I have never experience a total breakdown like the Mazda CX-5 in not even a year plus the so so Mazda Bakersfield Service makes me wonder If I will buy another Mazda again. read more

Terrible, lies straight to me. Called t days prior and everyday up til I drove 2.5 hours to see vehicle. Confirmed 4 times with 2 salesman and the GM Ollie. 2017 CX5 Touring Certifed with 24k miles. I got to lot after calling on day to confirm once again. All seemed good. Arrived and they pulled car up, had big scratch on rear hatch, had a big dent in rear passenger door. Not ever told to me. Not even the worst part, I get in and start up and it reads 31k miles and then C**k sucker GM Edgar Amirkhanyan tell me "oh someone must have made a mistake and the vehicle is not certified". Wait you just told me it was certified and had 24( miles on the phone 5 days in a row and as well as listed online with 24k miles and certified online. Complete lies from everyone. The C**k sucker Edgar was rude and told me he could certify and fix cosmetics but I would have to pay for them lol Stay away from here. Deals to pull you in then screw you over. 100% False Advertising online on car gurus and their website from this dealership. Will be calling corporate tomorrow. When confronted him about wasting people's time he said some stuff and wasn't his fault. Your the GM is your salesman messes up it's still your fault. Also wouldn't supply me with supervisors information which is ridiculous. read more

I came into Mazda Bakersfield and test drove a 2017 Mazda 3. We were greeted by Jose, who seemed more interested in talking to my boyfriend than me, the one who was actually looking at a car to go home with. Aside from the unfriendliness towards me, I was really excited with the way it drove and was ecstatic that this was going to be my very first car. In the morning, on Thursday August 24th I contacted Mazda to see if they had the vehicle I had my eye on and Adam replied to me that they did. And just for the sake of knowing his name, I asked for Jose's assistance when we came in. My boyfriend and I arrived a little bit after 4:00 PM the same day, insurance purchased and ready to get this car. We meet Jose and he starts taking us through the process of filling out the credit form and everything seems to be going smooth. The lease deal we agreed upon was $169 (with extra fees roughly $185) a month and $2,000 down (ad picture attached). We showed him the ad through Mazda's site and he said they would honor it no problem. We had not completed the credit forms in full but Jose took them to his financial advisor anyway. They didn't have us fill out about debt, bankruptcy, nor were any references given. Which at that point during the interaction I started to feel odd. 15 minutes go by and Jose comes into the office and asks if we have our check stubs. I replied no. I had no clue we had to bring them and told him both Adam and yourself contacted me this morning and I asked if there was anything I needed to bring and they replied nope, see you then. Jose has my boyfriend and I sit in the lobby and tells us to wait 15-20 minutes for the financial advisor. We ended up waiting well over an hour and Jose comes to collect us and takes us to the financial advisor (Joel I think his name was). We sit down and I'm already in a bad mood and not excited at all about my first car. Joel tried to sound upbeat and was about to have us blindly sign away and I looked at him and asked before I sign anything, could I know what price we're paying monthly for this car? Joel proceeds to tell me that it was $196 a month plus additional fees. I was like how did we get over $200 a month for this car? I told him we showed Jose an ad and that we agreed on said price. He then proceeded to snidely tell me that I'm not arguing, I'm going to fix it for you. He then has to the audacity to ask if I want to add insurance for $299 ($10 more a month). I mentioned that Toyota gives you Toyota Care for free and that would cover the usual maintenance for two years. I told him I needed a few minutes to chat with my boyfriend about what we were looking to do. I was thinking if this is any inkling to how the service/maintenance would be upon returning I want no part in it. As we were outside I was expressing my disappointment to my boyfriend and Jose comes out and interrupts our conversation two different times attempting to sound concerned. I told him I'd be in a better mood if you would leave us alone for at least two consecutive minutes. I called Toyota in Mazda's parking lot, Matt Lopez, he said they would take care of me ASAP. We returned to Joel and told him we were going with Toyota, he didn't apologize for the way we were treated and we had no send off from Jose. They attempted to offer me some perks (via text) but we had already left and was at Toyota getting a new car, with people that actually gave a damn about me, my boyfriend and my business. What I find disgusting about that day at Mazda was that they were racially profiling my boyfriend. They asked for a check stub because not only is it a sales tactic but they also didn't believe he is an educator. He cosigned for insurance purposes and he felt like we were treated like shit because he was there. Yes, my boyfriend has dreads but don't you ever make the assumption that by his looks that he isn't a successful person worthy of your time or more importantly your respect. Will never return or recommend this location to anyone. read more

They don't know what to do. They transferred me 5 times and and never resolved anything. Like new employees not knowing their job

01/13/2018: the service department was way over booked and so slow. I had an appointment too. I know people leave bad reviews but i still love Mazda. I had questions about getting my car detailed and they were so helpful, even in the midst of the business. read more

horrible servie experience!!!!!!!! barely got my car in may and went to get some problems fixed with it today! the car doesnt want to start sometimes and a tire has been going flat since i walked out the carlot with the car. the saleman saw the light and said to come back to service because they were gone for the day! and i did!!! it kept happening over and over finally today they figured there's a nail in it which wasnt my fault because the tire had issues the moment i took it so it was on them to replace!!! the lady amanda david was the one helping me and she was incredibly unhelpful! her attitude was complete trash. i had to figure out that the reason it wasnt turning on was because of the stop light switch which is a recall with nissan so ok that was that. they did not want to replace the tire even though it was how they sold it to me!!! thanks ryan for not taking care of that. also they tried to charge me 145 for just looking at the damn thing!!! my father had dropped it off for me in the morning because i work long grueling hours at the hospital and was at work for the time they gave me my appointment! so alllllllllll day they had it sitting till i finally could get there around 3pm and they hadnt done a dang thing with it but wanted me to pay 145 for it or i cannot take it home!!!! i made amanda attempt to get the manager but she went outside on her phone. when she finally came back she started printing papers didnt say one word to me and handed me a paper with a highlight. to sign i assumed. i asked her ummmm can i get details on what is going on. she said i could take my car home and she will waive the fee. i said well thanks for letting me know wow. i had to ask her to speak. like a dog. when i walked away my dad was still standing there and he seen her physically give me the ugliest dirtiest look possible till i walked out the door. not that, that was hard for her to do. when i get home i noticied they freaking changed my tire to the donut spare!!!!!!!! i had no idea i drove over 30 miles home on it. then i look in my trunk and my original tire is gone and the rim is in there!! i did not consent to any of that!!!!!!! and they should have gave me my tire!!!!! amanda failed to even tell me because she didnt say a dang word to me when she was helping me!!!!! horrible!!!!! now im home with a horrible situation of no tire but the spare!!!! and i drive 30 miles per trip back and forth between work and home almost everyday!!!!! trying to call them and get them on the phone is impossible and they dont wanna do a dang thing about it. my father did contact ali but now he is not answering to our new problem!!!! the damn spare! i need a tired to damn day!!! not yesterday!!!! they had my car all day and didnt do a dang thing with it except f me over. and in the paperwork that horrible employee in service department amanda gave me she put i declined a new tire!!!!!!!!thats a lie!!!!!! what a lying horrible human being!!!! i dont know how she sleeps at night!!! disgusting behavior. thanks for nothing!!!!!!!!!!!!!! thanks for selling me a dud!!!!!! this is not over i promise you that!!!! read more