Amazing experience with our concierge Marisa. Very friendly and knowledgeable and patient!!! Walked us through all the features of our new Nautilus. Got a great deal on my trade in and the nautilus. Brand loyalty will be thing for me in the future...I will direct my friends here when they're looking for a new vehicle. read more

Nope , returned to Toyota in Visalia , where service means something still , not the pasty hand job because your navigator is 21 years old.

My wife and I purchased a 2018 MKX Black Label as our primary vehicle and also one to dingy (flat) tow behind our 36' Fleetwood Bounder motorhome. Our entire purchase experience, from the initial contact with our Salesperson, Marcus Hampton through the negotiation process, the dealer trade for the color and options we wanted, the finance department and finally to the excellent delivery experience we couldn't have been more pleased and want to personally thank Marcus for making it all happen and we wish him continued success! read more

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We had the check engine light come on while driving I5 in the late afternoon. We called Ford & they told us to come in the next morning at 7:00 am. Matthew M. was so knowledgeable & gave great customer service. They diagnosed the problem, fixed it, & we were on our way! First class dealership. Thank you so much. read more

I have a newer Lincoln still under warranty. In the beginning of July, in 100+ degrees the A/C goes out. Call to make an appointment. Earliest appointment is 3.5 weeks away. No Loaner car or anything. 3.5 weeks later, took it in and they did repair it, compressor went out on a car less than 25,000 miles. Once the appointment came I have no complains. Ubered me back and forth and repaired the car, no expenses. You buy a newer car to not have car problems, no such luck. Should have saved my 40K and repaired my old car. read more

I have only one experience to share and it was outstanding. I have been in sales past 20 years at C-Suite executive level. We brought our own financing and landed in a price point after our test drive and via telephone the next day. We live an hour away. Came in with financing and monies in hand. We were extremely pleased with our sales team ( Ndidi, Pedro & finance Mgr., Gary. Very efficient and professional team. I usually don't do surveys, however they earned this one. We were extremely pleased on their professionalism, kindness and ability to get us out the door a very short time. Look forward to seeing them during our service visits. Thanks again, The Wetta Family read more

We had recently received a notice about my wife's car and the recall on the airbags. We made an appointment and took it in. When we got there, we pulled in to the Lincoln service line and the Service representative came out and asked us how they could help. She was extremely friendly and helpful. Overall great experience to start. Here's where it takes a turn. While in the service bay, the guy working on my wife's car apparently didn't like her wholesome taste in music and decided to change the station to something that my wife certainly did not appreciate. Why would he change the music to fix the airbag? My wife also has a dash cam (mounted on the windshield not the dashboard) and he decided to take it down. Why? I wish my wife would have told me when I dropped her off to pick up her car. I could have said something to the service manager. I will be calling them. I did like their waiting room. read more

Jim Burke Lincoln - Auto Repair Near Me - Bakersfield, California

This is my go to location for Ford. I know it is the same dealer, but this location is laid out a lot cleaner and easier for the customer and the people are friendly. I've debated getting a car through one of the salesmen here and he was so personable and eager to help! He gave me all the information I needed to make an informed decision. The service department here is decent. I like that when you pull up, they can see you and you can see them. It's very easy to see where you need to go and where to pay. The desk guys were fairly helpful. I had a complicated issue under warranty and they kept me in the loop the whole time about the situation and fixed my issue. It took 2 days unexpectedly, but they handled it well. I would go back. read more

rip offs. When I took my car in there it had a small exhaust manifold leak. I took my car in Monday at 11 with my appointment was Monday at 12 didn't hear from anybody until I called them Tuesday morning at nine left a message no one ever called me back I kept calling for three days and finally they said they found the manifold exhaust week and they wanted $1100 to repair the exhaust manifold leak and then they tried to say I had a check engine light on which I did not. When I went and picked up my car the manifold exhaust leak was worse read more

Honestly this place is usually pretty awesome. Hopefully this is a one off but we took my wife's car in to get an oil change and it took them two and a half hours... we were the only ones there. Plus when we finally got the car they charged her to replace the lug nuts because apparently the manufacturer lug nuts that came with it were defective... which I'm still confused on why we get charged for their error. To top it off they usually wash the vehicle before bringing it out and they didn't this time. So long wait, unexpected charges, and no wash are the main reasons for the review. read more

A truly great experience. I worked with Greg Cormier and he was by far one of the best I have ever worked with. My experience started online and finished in person. I drove over 150 miles for a deal I couldn't find anywhere else. When I got there everything was taken care of and all that needed to be done was that the truck needed to be detailed. They filled it up and made sure I was comfortable with the deal. I cannot praise Greg and the team enough. If you want to go through a positive sales experience please stop at Jim Burke Ford. read more

Jim Burke Lincoln - My new baby - Auto Repair Near Me - Bakersfield, California

While researching for a new Lincoln, we discovered the exclusive Black Label editions. These can only be ordered through certain Lincoln dealerships which are specially set up as Black Label dealerships. Being in the Northern CA Bay Area, we were surprised to find that there was only 1 such dealership near us, and the next closest one was Jim Burke Lincoln in Bakersfield. We initially contacted our closer, area dealership, but they were difficult to work with and somewhat unresponsive. Didn't they want to sell a car? Anyway, we then called the Jim Burke dealership, wondering how we were going to buy a car from a place that was 250 miles away from us. We were connected with Jonah, who was one of their Black Label salespersons. He loved that we were interested in a Black Label vehicle and was friendly, helpful and informative, even offering to deliver the car to us and take us to dinner! We ended up placing an order for the Black Label MKX, and over the course of the 2-month production time, Jonah stayed in touch with us by email and text. He always responded to our requests for information and updates in a timely manner, and told us how he and everyone else at the dealership was so excited to see this car when it was delivered. We were coming to the end of our lease on our older Lincoln, and Jonah also coordinated things so that we would be able to turn in our Lincoln and pick up our new Lincoln at the same time. (We opted to drive to Bakersfield ourselves rather than have the car delivered, because we incorporated a Vegas trip, so it was a win-win!) The timing worked out fantastic, because the car was delivered to the dealership exactly when we expected, and everything was ready for us. The car was detailed and even placed into it's own private showroom. Everyone we dealt with at the dealership was so nice and welcoming, even the GM Joe Hay congratulated us. Jonah is an exceptional young man, very articulate, patient, courteous, and his attention to detail is excellent. He took time to go through all the paperwork, and walked us through all the many features of the car - (it is a computer on wheels). We never felt rushed or overwhelmed with all the processes we had to go through to turn in the old car, lease the new one, and learn the new one. It was a really pleasant experience! As an added surprise, we discovered that while we were at the dealership doing all this, Jonah had arranged to have flowers, chocolates and champagne with glasses in a beautiful copper ice bucket as gifts, delivered to our hotel room!!! Not only that, we were also treated to a wonderful dinner at a beautiful historic steakhouse downtown! I'm sure this was due to the Black Label experience, but the thoughtfulness and the friendliness was genuine and we really appreciated it! We give Jim Burke Lincoln our highest recommendation, and will definitely be back for our next car! read more

Jim Burke Lincoln - Our new MKX Black Label in it's private showroom! - Auto Repair Near Me - Bakersfield, California

I currently have 2 fords a 2011 Mustang GT and a 2013 Edge Limited. Both are serviced at Jim Burke Ford's Auto Mall location. The service that I have received has been beyond professional. The employees are concerned and highly communicative. Recently I had a repair go longer than expected due to parts availability and snow on the grapevine slowing their deliverly from Los Angeles. I recieved at least 2 calls per day keeping me updated on progress and what was being done. ..... Above and beyond!!! I am giving them 5 stars, because 6 isn't an option. read more

I joined my Nephew in the purchase of his new car. Sam was our salesman who negotiated an extremely fair deal. Sam was hungry but sensible and met us half way. Oggy was our finance guy who made Austin's first purchase with eyes wide open. Oggy took his time and made sure every step was fully understood. Looking for a first car and good deal? See SAM. Very ethical young man. read more

Jim Burke Lincoln - Austin's new chariot - Auto Repair Near Me - Bakersfield, California

I'm really upset at the fact that this is the 2ND time that I've been to lincoln, and have not received any sort of help 1 time. I went to purchase a car being that I'm in love with Lincoln, but had to switch to purchasing a Buick instead due to my first visit being so shitty. I went back a second time to think about getting a Lincoln still after my Buick, but sadly the same service was received. It's sad that they lose customers because they just don't have good service. Hopefully they change. read more

My wife and I have bought three vehicles from them. They took care of all problems and had few problems with the f150 or Lincoln's. There protocols for COVID-19 are not great, but give them a call before you go and explain your concerns. I'm sure they will help. Would I buy another car or truck from them?... probably. read more

This is the first time I've been here and the customer service is outstanding! Brittany and everyone there was so helpful and kind. They provided a courtesy carwash and oil change for our continental. If I ever get an SUV, I will definitely be coming back to Lincoln. read more

Let's see.... Where do I start? This review is only for the service department I have not dealt with the sales side of this dealership at all. So I'm July I bring my Ford F-150 in for a SERIOUS issue, my truck literally died on me in the middle of driving down the highway. The truck completely dead but my tachometer and speedometer were frozen in place. It was flashing every warning this truck possible had. Luckily for me I had a passenger who happened to start recording so I have this whole event recorded. So after coasting to the side and having to put the truck in park I was able to start it back up and get back to work safe. The truck was running rough and now every time I start it, it smokes heavily which I have a ton of videos of. Presenting this service department with all of the facts and evidence, they happily took it in but did not want to provide me with a loaner (so far the only dealership like that). I had to fight for a loaner and get Ford customer care involved. They had my truck for 2 weeks, I was told by the service advisor Frank that my truck had no codes of any kind stored in my vehicles computer, scanner found nothing, they were in contact with the Ford engineering team and they were test driving and trouble shooting my truck with them involved. Mind you this whole time I have a Ford case manager who for some reason is the one who is relying all this info to me. On the 13th day Frank calls me to tell me my truck is ready for pick up. I'm thinking great they figured out the problem and it's fixed.... Well I was very wrong. He stated since we couldn't recreate any of your complaints/issues we can't do anything. Ford will not let us fix a vehicle without a reason mind you I have video evidence on many different occasions that was shown and offered to them. Frank even proceeds to tell me they have a few customers vehicles in for the same major issue of dying in the middle of driving weather it's on the highway, a freeway, etc. This is completely unexpected and Ford is really opening themselves up to some major issues if anyone gets hurt for this condition. Now just a few days ago I dropped my truck off at a different dealership and guess what? My truck has a crazy amount of codes stored in its computer and they said another dealership really told you this had no codes stored in it? Yes they did they said I had none. Well I guess they lied to me and I was also giving a rental no problem, no cost. They call me personally to keep me updated, amazing! It's really sad that my local dealership service department is a joke compared to others out there and I have to travel even further to get what should be a given from a manufacturer specific dealership. I was also told by the case manager I was suppose to get another appointment arrange with the Bakersfield service department for a engine specialist to try and figure something out. Guess what Frank never told me. I was highly suggest getting a second opinion before trusting what this service department says. They have lost my trust and business. read more

Working with Eric Masese was like hanging out with an old friend. He listened to our needs and quickly found my husbands dream truck! He was patient with me (I'm always hesitant w big purchases) and wasn't pushy at all. Eric has def earned our business! We recommend him wholeheartedly and will come back when we are in the market again. Thank you Eric! read more

I been here more then a few times. Service here is just like the rating average no more then just a service that you need. Sometimes they just look a you like if you dont have . I guess at this location some co- workers dont know how to ask, can I help you or someone will help you in a minute. If you want better service just take your car to the Ford on Oak location. read more

I loved working with this dealership! It is much easier if you prequalified first. That is with my husband and I did! I walked in with the letter and the car that I researched and picked out. I drove and bought it that day! Exceptional customer service!!! read more

Nothing but liars and cheats. Mitch and Jason (both managers) have no clue what is going on. Jason flat out lied to me to get me to pay them money for service that wasn't needed. They refuse to do the field service extended warranty for my sync system. Some how my tires gained tread on the front and lost significant tread on the rear within a few days. I miss holiday ford, they were honest and trustworthy, complete opposite of Jim Jerk read more

I wanted to take a moment and thank Jim Burke Lincoln and most especially Erin Quick for the wonderful service provided on my wife's 2017 Lincoln MKX Thursday, 18 June. Erin met us in the drive up at the scheduled appointment time and it was smooth sailing from there on out. We drove up from California City to satisfy a recall notice and get an oil change. This was our first visit to Jim Burke and Erin made it the most pleasurable "service" experience we've had since moving to the Antelope Valley five years ago. Thanks again Erin for the wonderful experience, Jim Burke Lincoln you've got a life-long service customer!! read more

Outstanding! Traveling from northern CA to Death Valley, the Check Engine light came on on my 2015 Ford F550 diesel. I asked Jim Burke Ford if they could fit me in, and they did, no problem, with an estimate of $130 to do the diagnosis. I told them I'd like to get the problem taken care of, even if it meant canceling my camping reservation in Death Valley. They ran the diagnosis, found a particulate filter not flowing properly, and forced a regen, which cleared the trouble code. They also said that it didn't really fix the problem, and said I might need to take it to my local shop for a permanent fix, but they didn't want to delay my trip, as that could take multiple days. Total charge: $0.00! Since they didn't really "fix" anything, they didn't charge me a cent, even though their tech spent time on the diagnosis and doing more testing. They also topped off my windshield washer fluid, which had just gone empty that morning. Still no charge, even though I said I'd be glad to pay for their time! And really nice about everything, good communication. Kudos to Omar, the service adviser, and Manny, the technician; I couldn't ask for better treatment. read more

They didn't even earn this star. Once they sell you a vehicle they literally forget you!!! They didn't turn in the paperwork for the dmv for plates. My salesman didn't give me the second set if keys and avoided me!!! The truck I purchased has so many problems that I had to take it back 6 times. If there's anything to say that's good about this place it would be the service dept. They have been very polite and professional. Avoid everything but the service dept read more

Best customer service by Gabriella. She squeezed us in after we had car trouble headed home from Las Vegas. Very pleasant attitude while I was exhausted and stressed. Her quote was exactly what we paid. They had us on the road by 12 next day so we could make our evening events. Car feels great .. hose leaked all over the coils and we had no power. Thankful for this Lincoln specialist. When I buy my next Lincoln I'm making the treck out here. read more

Can't believe it takes a week to get a part in this day and age. My wife's car has been in the shop a WEEK and when the part comes in they let it sit there for a day until they can put it back in the line? Come on Jim Burke. Customer service and communication is the key to your success. Not doing a very good job at all in my book. read more

Terrible car service. 1st of all, it took these people 2 solid days to diagnose an issue with my Mustang's throttle body (I bought this car from Toyota and it took them less than 5 hours). 2nd, they claimed there wasn't a problem even though the Toyota people had already confirmed my concern about the throttle. 3rd, only after being harassed by the Toyota people did Ford's workers confirm the issue. 4th, after replacing the unit, I got my car back with some kind of red stain on the driver seat and grease all over the steering wheel. I am LIVID. My seats are LEATHER. I'll never take any car to these people ever in the future. read more

I'm posting this for my friend Jeanette R. The Salesman Greg Cormier was wonderful, true to his word and knew what he was talking about. Greg along with his Manager and Finance Manager made these two purchases look easy. Yes, my daughter and myself were looking to purchase Ford Fusions. After going to other dealerships and getting the run around or really just being lied to, it was refreshing to come across a dealership with such integrity!! Everyone at Jim Burke made this the easiest purchase ever. I will always highly recommend this Dealership and Greg to everyone! read more

Shame!! I got the worst customer service from Alex Lopez sales rep. They couldn't match my truecar pricing. So I still asked to test drive the car. He stated he was on commission and since I wasn't going to buy a car from them that was no point in me test driving and taking up his time. read more

After reading reviews,I had no idea what to expect , but I moved here for a job with a Ford . Matthew ,the service advisor is great and very reassuring. You can expect great ,attentive service. My car and I left here very happy. I'll be back. read more

I was driving through Bakersfield and noticed that I needed my first oil change on my 2017 MKC. Given that it is the first luxury car, I wanted to make sure that I took care of it in a timely manner. I was so pleased with how friendly Erin and the entire team were - they made the entire process quick and easy. They even presented me my paper work in a black Lincoln branded folio - a great luxury touch. If I lived closer, I would buy and service my vehicles here. A luxury experience from beginning to end! read more

This place is absolutely amazing! Fixed my car and had it running like brand new. Special shout out to Jason who has excellent customer service skills! I will always trust this place with my vehicles! They went above and beyond for us! Thank you ford!!! read more

Jim Burke , what can I say except stay away from this terrible dealership. Ever since the Haberfelde's sold to Jim Jerk this dealership ranks as one of the worst in the valley. If you need good professional car care I recommend Bakersfield Auto Repair or Dicks automotive. read more

Just when I thought good carrying people in any service industry were a thing of the past I met the Jim Burke Ford crew that gave me hope. They got me on my way in a incredible fast time at a charge that was more then fair. Thank you guys read more

If you are looking at buying a new Ford make sure you talk to Jonah! He was awesome! He helped my husband get into a great truck. His service was extremly professional, courteous and speedy! We had a tiny issue come up about 2 days later, text him and he called us back and took care of it! Keep up the great work Jonah! read more

I had a really positive experience (and that is rare with a car dealer, seems to me). Used F-150 was priced right, as described, clean. Mike Houser (salesman) was helpful on phone and by email ahead of time, which gave me some confidence to drive the 90 miles to the dealership. I was late getting over there and near closing on a Sunday, but Mike was there and expertly arranged to have the truck ready for a test drive and my trade-in appraised. Despite having a family function, Mike stayed past closing time to get me an acceptable deal [you always want more for your trade in, but they made some adjustments to make it a good deal from my perspective]. I encouraged Mike to go, and he handed me off to Daniel Contreras (salesman), who was excellent as well - took a lot of time to show me features and tips about the vehicle and finished the sale. I don't recall the sales manager's name, but I appreciate he and Natanya (finance) staying to get the deal done, as well. read more

Service Department. Made an appointment at 10:30 . Two new tires and oil change. I'm still waiting and it's 1pm. Service sucks. Why make an appointment? 2hr 45 min. Someone finally came out to talk to me. Told me the reason for delay (not sure true) so I am increasing my rating to a 2 star. read more

Came here after being ignored at the Oak St location. I wasn't sure what I wanted, but decided that night after a quick test drive. The exact car I wanted was in transit and would likely take 2 weeks. I advised the salesman, Marcus, that I needed something sooner. He got pushy and tried to get me into another car (diff color and transmission). I told him hats not what I wanted. He tried to argue with me. Regarding the price difference (ignoring it wasn't the color or transmission I wanted) he argued it wasn't much more money. It was pretty rude, but it only got worse. He proceeded to tell me they couldn't price match a price I found online (on Ford.com) as it left no profit margin. I get the point of a business is to make a profit, but as a customer my main objective is to pay as little as I can for what I want. At that point I was done and walked away. Found the exact car I wanted 2.5 hours away. The Ford dealership brought the car to me and was way under price compared to Jim Burke. I won't be coming back to buy cars here and suggest no one else does either unless you like to overpay and be talked down to. read more

I come in to get to rims changed out tell him I'm on a tight schedule they say they're going to go ahead and it is taking them over an hour and a half to change to rims and tires and they're still not done customer service is horrible horrible horrible read more