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    11 months ago

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    Retina Associates

    Retina Associates

    2.5
    (13 reviews)
    0.1 mi

    Absolutely the poorest experience I've ever had at a medical office. Had to go twice for different…read moreappointments. Follow up months later looking to pay them in full. Paid them and then they still send bills months later. Can't say I'd ever recommend this office. Hard to reach, overall incompetent. There's better options.

    This is a hard no…read more Prefacing here by saying this was an appointment requested by my optometrist (in Chandler) to establish baseline health of my retinas as I get older. I've had glasses since I was 4 and have seen plenty of ophthalmologists. Had I known what to expect here, I would have pursued his referral in Phoenix. From the jump this place is not patient focused. Long waits on hold for an appointment (where at first, they'll tell you to text for an appointment and when you do, if it's your first they'll tell you that you have to call), packed waiting rooms, impersonal treatment, hours to actually see a physician. Prior to my appointment I called and asked about counteracting drops for the dilation and was told they had them. When I arrived there on my own (as my husband was stuck in Chicago) I was told by the first assistant that no, they don't have them. Why not?? She didn't know but every. single. patient. in the building gets dilated, so why wouldn't they???? The assistants do both intake and diagnostic and there are so many patients that you're treated like garbage. One assistant tried to hold my head closer to the equipment for proper imaging and didn't let go until I asked her to. I'm not a four year old and she never asked me to move closer and she then started shouting what she wanted to do next. I asked her if she was used to shouting at people - she said yes. I understand that some patients here are potentially hard of hearing but there was absolutely no kindness in her approach as well as the others who were 'taking pictures' - which is how they refer to imaging. The only real kindness was from the male assistant who sat me in the exam room prior to the doctor arriving. He was apologetic about the number of people ("yeah, three doctors in today, it's busy", he says) I thanked him for his kindness and told him he'd been the only one to offer it. My appointment time was 2:30 and at 4:00 I was still waiting to see the doctor. Had I not already had eyes dilated, I would have walked out. At 4:15 the doctor arrived, asked a few questions, reviewed the imaging and examined my eyes. Told me my eyes were very healthy and that he'd send a report to my doctor. Two minutes max and he walked out the door right after saying no need to schedule a follow up appointment. If I had needed one I'd have gone elsewhere. Retina Associates is a slow and poorly managed assembly line not about making the patient feel comfortable or actually cared for in any meaningful way.

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    Bakewell Brock - optometrists - Updated July 2026

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